Most inspections found deficiencies related to medication management, resident care, and safety systems, with several complaint investigations substantiating issues such as medication mismanagement, inadequate supervision leading to resident injury, and failure to notify responsible parties during a scabies outbreak. The facility received a $500 civil penalty in May 2024 for inadequate care and supervision after a resident fall. Some deficiencies involved environmental safety, including a broken wander management alarm system and overdue fire suppression maintenance. The most recent report from August 20, 2025, cited a minor deficiency regarding outdated PRN medication letters and failure to follow doctor’s orders on medication notifications, indicating some ongoing attention needed in medication administration. While serious enforcement actions occurred earlier, recent findings suggest some improvement, though isolated issues persist.
The inspection was an unannounced annual inspection conducted to evaluate the facility's compliance with licensing requirements and ensure the health and safety of residents.
Findings
The facility was generally well maintained with proper safety equipment and adequate lighting. However, deficiencies were found related to outdated PRN medication letters and failure to follow doctor's orders regarding notification before and after medication administration, resulting in a citation and advisory for reporting requirements.
Severity Breakdown
Type A: 1
Deficiencies (1)
Description
Severity
Facility is not following the doctor's orders as requested in the current and outdated PRN letters for residents R1 through R7 regarding notification before and after medication administration.
Type A
Report Facts
Client files reviewed: 15Staff files reviewed: 5Memory care files with outdated PRN letters: 5Residents affected by PRN letter deficiency: 7
Employees Mentioned
Name
Title
Context
Albert Johnson
Licensing Program Analyst
Conducted the inspection and cited deficiencies
Tracy Burke
Administrator/Director
Met with Licensing Program Analyst during inspection and involved in review of PRN letters
Unannounced complaint investigation visit conducted due to allegations that the facility is in disrepair and does not ensure residents are provided a comfortable environment while in care.
Findings
The investigation substantiated that the facility had a broken wander management alarm system from 9/24/2024 through 10/23/2024, causing frequent triggering and an uncomfortable environment for residents, including those with hearing impairments. The system was repaired on 10/23/2024, but the auditory alarms subjected residents to loud noise, violating personal rights to a comfortable environment.
Complaint Details
The complaint investigation was substantiated based on the preponderance of evidence. Allegations included facility disrepair and failure to ensure a comfortable environment for residents. The broken alarm system and its frequent triggering were confirmed, causing discomfort to residents with or without hearing impairments.
Severity Breakdown
Type B: 2
Deficiencies (2)
Description
Severity
Facility failed to maintain a clean, safe, sanitary, and in good repair environment as evidenced by a broken alarm system that frequently triggered and required staff to call Phillips lifeline systems to reset.
Type B
Facility failed to provide residents with safe, healthful, and comfortable accommodations due to the loud auditory alarms causing an uncomfortable environment.
Type B
Report Facts
Capacity: 81Census: 80Estimated Days of Completion: 0Plan of Correction Due Date: Apr 25, 2025
Employees Mentioned
Name
Title
Context
Albert Johnson
Licensing Program Analyst
Conducted the complaint investigation and delivered findings
Lisa Rios
Licensing Program Manager
Oversaw the complaint investigation
Tracy Burke
Administrator
Facility Administrator met during investigation and involved in findings
The visit was an unannounced follow-up on an incident report concerning a resident with an infected wound.
Findings
The facility has a resident recently hospitalized due to cellulitis on bilateral lower extremities and currently receiving treatment at a wound clinic. The facility plans to reassess the resident prior to their return after treatment completion. The licensing program analyst will return later to follow up on the discharge plan and reassessment.
Employees Mentioned
Name
Title
Context
Tracy Burke
Administrator/Director
Met with during the inspection and mentioned in the report.
Albert Johnson
Licensing Program Analyst
Conducted the unannounced follow-up visit on the incident report.
The visit was an unannounced Plan of Correction (POC) follow-up to verify correction of citations issued during case management visits, annual inspections, and complaint investigations.
Findings
Deficiencies cited under Title 22 Regulations have been cleared, and the licensee complied with the terms of all Plans of Correction. However, two citations remain under appeal from 3/14/2024 and were not cleared during this visit.
Deficiencies (3)
Description
Citation under Section 87464(f)(1) requiring submission of a plan of correction to maintain compliance.
Citation under Section 87705(c)(5) requiring scheduling assessments for residents diagnosed with dementia.
Citation under Section 87203 requiring inspection or plan for fire equipment and submission of proof of compliance.
Report Facts
Capacity: 81
Employees Mentioned
Name
Title
Context
Albert Johnson
Licensing Program Analyst
Conducted the unannounced Plan of Correction visit
An unannounced annual inspection was conducted to evaluate the facility's compliance with health, safety, and regulatory standards.
Findings
The facility was generally well maintained with sufficient safety equipment and proper medication storage. However, citations were issued for fire clearance violations related to an outdated Ansul/Fixed fire suppression system in the kitchen that was overdue for semi-annual service. Advisories were also given for an out-of-service elevator, a food handler's card issue, and low gas levels in two generators.
Severity Breakdown
Type A: 1
Deficiencies (1)
Description
Severity
The 'Fixed System' or 'Ansul System' in the kitchen was overdue for semi-annual maintenance, last serviced on 9/27/2023, posing an immediate health and safety risk.
Type A
Report Facts
Client files reviewed: 20Staff files reviewed: 5Fire drill date: Jul 17, 2024POC Due Date: Aug 20, 2024
The inspection visit was an unannounced follow-up on a request for an exception for a prohibited health condition related to a resident with an unstageable pressure injury to the right heel.
Findings
The facility retained a resident with a prohibited health condition involving an unstageable pressure injury. Home health services had been provided but were discontinued. The facility lacked documentation for self-medication evaluation and treatment plans for the pressure injuries. An exception request for the resident was submitted on 7/3/2024.
An unannounced case management visit was conducted due to incidents of unwitnessed and witnessed falls involving residents R1, R2, and R3.
Findings
The facility failed to provide adequate care and supervision, including a required two-person assist during transfers, resulting in a resident sustaining a fracture. Additionally, an outdated physician's report was found for a resident with dementia, posing potential health and safety risks.
Complaint Details
The visit was complaint-related due to incidents of unwitnessed and witnessed falls. An immediate civil penalty of $500 was assessed for violation of California Code of Regulations Section 87464(f)(1). An enhanced civil penalty was pending review.
Severity Breakdown
Type A: 1Type B: 1
Deficiencies (2)
Description
Severity
Facility did not provide adequate care and supervision including a two person assist which resulted in R1 sustaining a fracture from a fall while transferring.
Type A
Residents with dementia did not have an annual medical assessment and reappraisal; observed outdated physician report for R3.
Type B
Report Facts
Civil penalty: 500Capacity: 81Census: 80
Employees Mentioned
Name
Title
Context
Albert Johnson
Licensing Program Analyst
Conducted the unannounced case management visit and authored the report.
Tracy Burke
Administrator
Facility administrator met during the inspection; involved in transfer incident.
The visit was an unannounced case management incident inspection conducted to evaluate the facility's compliance and incident management.
Findings
The report was amended to change the plan of correction date from 05/11/2024 to 05/15/2024. No other findings or deficiencies are explicitly stated in the report.
The visit was an unannounced Case Management visit conducted due to two incident reports: a medication error on 3/28/2024 and an unwitnessed fall on 4/2/2024.
Findings
The department investigated both incidents and confirmed the facility addressed the issues with in-service training for Med-techs and ongoing service planning. No deficiencies were cited during this visit, but advisories were given.
Report Facts
Incident reports: 2
Employees Mentioned
Name
Title
Context
Albert Johnson
Licensing Program Analyst
Conducted the unannounced Case Management visit and investigation
Tracy Burke
Administrator
Interviewed about the medication error and resident fall
Unannounced complaint investigation visit conducted due to multiple allegations including failure to seek timely medical care, lack of required staff training, and failure to administer resident medication.
Findings
The investigation substantiated that staff did not seek timely medical care for a resident after a fall, staff lacked required training leading to medication shortages, and staff failed to administer medications to a resident. Other allegations regarding moldy food, rough handling of residents, and improper cleaning were unsubstantiated.
Complaint Details
The complaint investigation was substantiated. Allegations included failure to seek timely medical care for a resident after a fall, staff lacking required training resulting in medication shortages, and failure to administer medication to a resident. Other allegations about moldy food, rough handling, and improper cleaning were unsubstantiated.
Severity Breakdown
Type B: 3
Deficiencies (3)
Description
Severity
Facility did not meet requirements for arranging transportation and medical care as specified in CCR 87464(f)(6).
Type B
Failure to ensure physician was efficiently notified for medication order clarification, posing immediate health and safety risk.
Type B
Insufficient and incompetent facility personnel to meet resident needs as required by CCR 87411(a).
Type B
Report Facts
Capacity: 81Census: 70Medication shortage duration: 7Plan of Correction Due Date: Mar 22, 2024
Employees Mentioned
Name
Title
Context
Albert Johnson
Licensing Program Analyst
Conducted the complaint investigation and signed the report
Lisa Rios
Licensing Program Manager
Oversaw the complaint investigation and signed the report
Patricia Holguin
Administrator
Facility administrator named in the report
Nadya Rosales
Met with Licensing Program Analyst during the investigation
An unannounced visit was made to open a complaint and verify that the facility has a qualified administrator following the departure of the previous administrator on 2024-01-12.
Findings
The facility did not have a qualified and currently certified administrator of record, and the interim administrator was not associated with the facility in the Licensing Information System. The facility failed to provide required documentation for the transfer of administrator responsibilities, posing an immediate risk to operations and resident care.
Complaint Details
Complaint opened due to lack of a qualified administrator and failure to provide required documentation for administrator transfer. The interim administrator was not confirmed in the Licensing Information System as associated with the facility as of 2024-01-16.
Severity Breakdown
Type A: 2
Deficiencies (2)
Description
Severity
All facilities shall have a qualified and currently certified administrator; this requirement was not met, posing an immediate risk to operations and care of residents.
Type A
Licensee did not ensure all staff were associated to the facility; the interim administrator was not associated, posing an immediate health and safety risk.
Type A
Report Facts
Capacity: 81Census: 78Deficiencies cited: 2Plan of Correction Due Date: Jan 17, 2024
Employees Mentioned
Name
Title
Context
Albert Johnson
Licensing Program Analyst
Conducted the unannounced visit and cited deficiencies
Patricia Holguin
Administrator
Former administrator whose last day was 2024-01-12
Unannounced complaint investigation visit conducted in response to multiple allegations received on 09/27/2023 regarding resident hygiene, clothing, food contamination, and activity provision.
Findings
The investigation found the allegations of unmet hygiene needs, residents left in dirty clothing, contaminated food, and inadequate activities to be unsubstantiated based on records review, interviews, and observations. One separate allegation regarding failure to notify appropriate parties of a resident having scabies was substantiated in a prior report and not re-cited.
Complaint Details
The complaint investigation was unannounced and addressed allegations including failure to meet resident hygiene needs, leaving residents in dirty clothing, serving contaminated food, and inadequate activities. All were found unsubstantiated except for a prior substantiated issue about failure to notify parties of scabies, which was not re-cited.
Report Facts
Capacity: 81Census: 77Estimated Days of Completion: 0Estimated Days of Completion: 0
The inspection was an unannounced complaint investigation visit triggered by a complaint received on 09/25/2023 alleging that facility staff mismanage medications.
Findings
The investigation substantiated the allegation of medication mismanagement. The facility was previously cited for similar issues related to medication availability for resident R1 during specific periods in 2022, and the department confirmed the citation with a plan of correction.
Complaint Details
The complaint was substantiated based on the preponderance of evidence. The facility had a prior citation dated 8/28/2023 for medication mismanagement related to resident R1 from 1/4/2022 thru 1/13/2022 and 2/6/22 thru 2/8/22. The department will not re-issue a citation as a plan of correction was already in place.
Deficiencies (1)
Description
Facility staff mismanage medications, including two occasions where medications were ordered but not available on-site for resident R1.
Report Facts
Capacity: 81Census: 77Estimated Days of Completion: 0
Employees Mentioned
Name
Title
Context
Albert Johnson
Evaluator / Licensing Program Analyst
Conducted the complaint investigation
Patricia Holguin
Administrator
Facility administrator met during the investigation
A case management visit was conducted regarding complaint control #27-AS-20230807125824 related to an allegation that staff do not administer residents’ medication as prescribed.
Findings
The information provided during this visit did not change or add to the original complaint. The facility had been previously cited for this violation and a plan of correction was completed. There were no deficiencies found during this visit.
Complaint Details
The visit was related to a complaint alleging improper medication administration by staff. The complaint was previously investigated, and the facility was cited with a plan of correction completed. No new deficiencies were found during this visit.
An unannounced Plan of Correction (POC) visit was conducted to verify correction of citations issued during the complaint investigation conducted on 2023-08-28.
Findings
Deficiency cited under Title 22 Regulations have been cleared. The licensee complied with the terms of the Plan of Correction.
Complaint Details
The visit was a follow-up to a complaint investigation conducted on 2023-08-28. The deficiencies cited during that investigation have been cleared.
Deficiencies (1)
Description
Deficiency cited under Title 22 Regulations related to following Physician's orders and documenting correctly when medications are missed.
Report Facts
Section Cited: 87465
Employees Mentioned
Name
Title
Context
Albert Johnson
Licensing Program Analyst
Conducted the unannounced POC visit and verified correction of citations.
Patricia Holguin
Administrator
Facility administrator involved in Plan of Correction.
The inspection was an unannounced complaint investigation visit triggered by multiple allegations received on 2023-08-07 regarding medication administration, response to call buttons, portable oxygen provision, and facility cleanliness.
Findings
The investigation substantiated that staff did not administer resident medications as prescribed due to medication unavailability on two occasions. Other allegations regarding timely response to call buttons, provision of portable oxygen, and facility cleanliness were found unsubstantiated or unfounded.
Complaint Details
The complaint investigation was substantiated for the allegation that staff did not administer resident's medications as prescribed, with evidence showing medications were ordered but not available on-site for resident R1 during specified periods. Other allegations about call button response, portable oxygen provision, and facility cleanliness were unsubstantiated or unfounded.
Severity Breakdown
Type A: 1
Deficiencies (1)
Description
Severity
Staff did not ensure medications ordered for residents were given as prescribed, posing an immediate health and safety risk.
Type A
Report Facts
Capacity: 81Census: 70Deficiencies cited: 1Estimated Days of Completion: 0
Employees Mentioned
Name
Title
Context
Albert Johnson
Licensing Program Analyst
Conducted the complaint investigation
Stephenie Doub
Licensing Program Manager
Oversaw the complaint investigation
Patricia Holguin
Administrator
Facility administrator named in the report
Inspection Report Plan of CorrectionCensus: 49Capacity: 81Deficiencies: 1Jul 26, 2023
Visit Reason
The visit was conducted as a Plan of Correction (POC) unannounced visit to verify the correction of previously cited deficiencies.
Findings
The deficiencies initially cited during the visit on 07/17/2023, specifically related to kitchen and food storage area cleanliness, have been cleared as of 07/26/2023 following a deep cleaning and staff changes.
Deficiencies (1)
Description
Deficiency related to kitchen and food storage area cleanliness (Section 87555(b)(9))
Report Facts
Deficiencies cleared: 1
Employees Mentioned
Name
Title
Context
Patricia Holguin
Administrator
Facility administrator met during the inspection and referenced in the plan of correction
An unannounced case management annual continuation inspection was conducted as part of the facility's annual survey initiated on 2023-07-11.
Findings
During the inspection, expired food, uncovered food, missing temperature checks for foods served, and unlabeled prepared food items were observed in the kitchen. Type B deficiencies were cited related to food service safety and sanitation.
Severity Breakdown
Type B: 1
Deficiencies (1)
Description
Severity
Expired food in the main kitchen area, uncovered food, missing temperature checks for foods served, and no labels on prepared food items stored in refrigerators.
Type B
Report Facts
Plan of Correction Due Date: Jul 24, 2023
Employees Mentioned
Name
Title
Context
Albert Johnson
Licensing Program Analyst
Conducted the inspection and cited deficiencies
Patricia Holguin
Administrator
Assisted with the annual survey and was present during the inspection
An unannounced annual inspection was conducted by Licensing Program Analyst Albert Johnson to evaluate compliance with licensing requirements.
Findings
Fire extinguishers were current and in compliance with fire safety; a carbon dioxide monitor was present. Twenty resident and ten staff files, including criminal record clearances, were reviewed. The annual survey will need to be continued and the Licensing Program Analyst was re-directed.
Report Facts
Residents reviewed: 20Staff files reviewed: 10
Employees Mentioned
Name
Title
Context
Albert Johnson
Licensing Program Analyst
Conducted the unannounced annual inspection
Patricia Holguin
Administrator
Met with Licensing Program Analyst during inspection
The Licensing Program Analyst conducted a Case Management visit due to multiple incidents involving resident falls.
Findings
Multiple residents experienced falls resulting in emergency room visits; follow-up care was inconsistently arranged by the facility. No citations were issued during this visit.
A case management visit was conducted regarding case closure for a background check on an individual who did not pass an exemption or did not submit all required information within the specified timeframe.
Findings
No deficiencies were identified during the visit. The report notes that individuals who fail to obtain criminal record clearance are not allowed on the facility premises or to have contact with clients.
An unannounced annual inspection was conducted by Licensing Program Analyst Albert Johnson to evaluate compliance with regulatory standards.
Findings
The inspection found no deficiencies. The facility was compliant with fire safety, medication storage, staff clearances, and physical plant conditions, though an advisory was given for hot water temperature slightly below the required range.
Report Facts
Residents reviewed: 10Staff files reviewed: 5Hot water temperature: 103.5
Employees Mentioned
Name
Title
Context
Albert Johnson
Licensing Program Analyst
Conducted the inspection and met with the Administrator
Patricia Holguin
Administrator
Facility Administrator met with Licensing Program Analyst during inspection
An unannounced plan of correction (POC) visit was conducted to verify correction of citations issued during previous licensing inspections on 5/31/2022 and 4/29/2022.
Findings
Deficiencies cited under Title 22 Regulations have been cleared. The licensee complied with the terms of the POC by the due date, and the facility was provided a POC cleared letter.
Employees Mentioned
Name
Title
Context
Albert Johnson
Licensing Program Analyst
Conducted the unannounced POC visit to verify correction of citations.
The visit was a case management incident investigation conducted in response to an incident report received on 2022-05-22 regarding a resident who was unaccounted for and unsupervised outside the facility.
Findings
The investigation found that Resident 1 (R1) left the facility unsupervised due to the absence or failure of the Paid Personal Assistant/Companion to report leaving. This posed an immediate health and safety risk. Deficiencies were cited related to failure in supervision and care.
Complaint Details
The visit was triggered by a complaint/incident report received on 2022-05-22 regarding R1 being AWOL and unsupervised. The complaint was substantiated by the findings.
Severity Breakdown
Type A: 1
Deficiencies (1)
Description
Severity
Failure to provide adequate care and supervision as evidenced by R1's Companion not being present or reporting leaving, resulting in R1 being unaccounted for and unsupervised in the community.
Type A
Report Facts
Deficiency count: 1Plan of Correction due date: Jun 1, 2022
Employees Mentioned
Name
Title
Context
Albert Johnson
Licensing Evaluator
Conducted the case management visit and signed the report
Stephenie Doub
Licensing Program Manager
Supervisor and Licensing Program Manager named in the report
Unannounced complaint investigation conducted due to allegations of a scabies outbreak at the facility and failure to notify responsible parties of the outbreak.
Findings
The investigation substantiated that multiple residents were treated for scabies and the facility failed to notify responsible parties about the outbreak. The facility also failed to implement adequate infection response protocols, posing an immediate health and safety risk.
Complaint Details
The complaint investigation was substantiated. The facility had a scabies outbreak and did not notify responsible parties of the outbreak. The department concluded the preponderance of evidence standard was met.
Severity Breakdown
Type A: 2
Deficiencies (2)
Description
Severity
Failure to perform enhanced environmental cleaning and disinfection and failure to wear appropriate PPE to prevent exposure to communicable disease.
Type A
Failure to address infection response protocols, posing an immediate health and safety risk to residents.
Type A
Report Facts
Capacity: 81Census: 65Estimated Days of Completion: 0
Employees Mentioned
Name
Title
Context
Albert Johnson
Licensing Program Analyst
Conducted the complaint investigation and named in findings
An unannounced plan of correction (POC) visit was made to verify correction of citations issued during the post licensing inspection conducted on 2021-12-01.
Findings
Deficiencies cited under Title 22 Regulations have been cleared. The licensee complied with the terms of the POC by the due date, and the facility was provided a POC cleared letter.
Employees Mentioned
Name
Title
Context
Albert Johnson
Licensing Program Analyst
Made the unannounced POC visit to verify correction of citations.
An unannounced Post Licensing inspection/case management visit was conducted due to multiple falls for resident R1 and a medication error for resident R2.
Findings
The inspection found that resident R1 was sent out for a fall and diagnosed with kidney failure/kidney injury and lacks a current TB test on file, posing a potential health and safety risk. Resident R2 was admitted to hospice. Required postings were observed at the facility entrance.
Severity Breakdown
Type B: 1
Deficiencies (1)
Description
Severity
R1 does not have a current TB test on file, which poses a potential health and safety risk to residents in care.
Type B
Report Facts
Capacity: 81
Employees Mentioned
Name
Title
Context
Albert Johnson
Licensing Program Analyst
Conducted the Post Licensing inspection and case management visit
An unannounced case management visit was conducted to clarify an incident reported on 10/09/2021 regarding medication orders and treatment for a resident.
Findings
The facility complied with the doctor's orders after receiving clarification and signed documents. No deficiencies were cited during the visit.
Employees Mentioned
Name
Title
Context
Albert Johnson
Licensing Program Analyst
Conducted the unannounced case management visit and reviewed documentation related to the incident.
Patricia Holguin
Administrator
Met with the Licensing Program Analyst during the visit.
Inspection Report Original LicensingCensus: 68Capacity: 81Deficiencies: 0Jul 27, 2021
Visit Reason
This was a prelicensing unannounced inspection visit to evaluate the facility's readiness for licensing as a Residential Care Facility for the Elderly (RCFE).
Findings
The facility was found to be in substantial compliance with minimum requirements for an RCFE license. The physical plant, food service, medication storage, and memory care unit were inspected and found to be clean, safe, and in good repair. Emergency food supplies and fire clearance were verified.