Inspection Reports for Oakmont of Chino Hills

CA, 91709

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Inspection Report Summary

Most inspections found no deficiencies, with the facility consistently meeting regulatory standards for safety, care, and infection control. Several complaint investigations were unsubstantiated, including allegations of rough staff behavior, confidentiality breaches, and care concerns. The most recent report from October 6, 2025, was clean with no deficiencies cited. Early on, the pre-licensing evaluation in July 2021 identified minor issues with water quality, electrical hazards, and posted information, but these were resolved and not seen in later visits. This shows the facility has maintained a strong compliance record with no serious enforcement actions or fines listed in the available reports.

Deficiencies per Year

4 3 2 1 0
2021
2022
2023
2024
2025
Unclassified

Census Over Time

100 120 140 160 180 Jul '21 Sep '22 Sep '23 Jun '24 Oct '25
Census Capacity
Inspection Report Annual Inspection Census: 139 Capacity: 170 Deficiencies: 0 Oct 6, 2025
Visit Reason
The visit was an unannounced required comprehensive annual inspection of the Residential Care Facility for Elderly (RCFE) to assess compliance with licensing requirements.
Findings
The facility was found to be operating within approved capacity and in good repair with no obstructions, sufficient furniture, clean bathrooms, and proper safety equipment. Food supply and care staff coverage were adequate. A review of resident and staff files and medication audits revealed no deficiencies. No licensing deficiencies were cited during this inspection.
Report Facts
Resident files reviewed: 4 Staff files reviewed: 4
Employees Mentioned
NameTitleContext
Janeth MedranoFacility AdministratorMet with Licensing Program Analyst during inspection and participated in exit interview
Paola GuerreroLicensing Program AnalystConducted the unannounced annual inspection visit
Efren MalagonLicensing Program ManagerNamed as Licensing Program Manager on report
Inspection Report Annual Inspection Census: 142 Capacity: 170 Deficiencies: 0 Sep 13, 2024
Visit Reason
The visit was an unannounced required comprehensive annual inspection of the facility to assess compliance with regulations.
Findings
The facility was found to be operating in good repair and safe conditions with no deficiencies cited. Resident rooms, physical plant, food service, and care supervision met regulatory standards.
Report Facts
Resident files reviewed: 7 Staff files reviewed: 6 Water temperature: 111.6
Employees Mentioned
NameTitleContext
Janeth MedranoFacility AdministratorMet with Licensing Program Analysts during inspection and participated in exit interview
Paola GuerreroLicensing Program AnalystConducted the inspection and signed the report
Efren MalagonLicensing Program ManagerNamed as Licensing Program Manager on the report
Inspection Report Complaint Investigation Census: 139 Capacity: 170 Deficiencies: 0 Jun 14, 2024
Visit Reason
An unannounced complaint investigation visit was conducted in response to a complaint received on 2024-02-09 alleging that the licensee did not refund preadmission fees.
Findings
The investigation found that a refund check was given to Resident #1 on 2024-02-07 and the resident personally picked up the refund. Based on the evidence, the allegation was determined to be unsubstantiated.
Complaint Details
The complaint alleged that the licensee did not refund preadmission fees. The allegation was investigated and found to be unsubstantiated due to lack of evidence proving the violation occurred.
Report Facts
Capacity: 170 Census: 139
Employees Mentioned
NameTitleContext
Janeth MedranoFacility DirectorInterviewed regarding the refund allegation
Paola GuerreroLicensing Program AnalystConducted the complaint investigation
Efren MalagonLicensing Program ManagerNamed in report as Licensing Program Manager
Inspection Report Complaint Investigation Census: 144 Capacity: 170 Deficiencies: 0 Sep 15, 2023
Visit Reason
The inspection was an unannounced complaint investigation visit triggered by a complaint received on 2023-07-17 alleging staff pushed residents resulting in injury and handled residents in a rough manner.
Findings
The investigation consisted of interviews with residents and staff, all of whom denied the allegations. Based on the evidence obtained, the allegations were determined to be unsubstantiated due to lack of preponderance of evidence.
Complaint Details
The complaint alleged that staff pushed residents resulting in injury and handled residents in a rough manner. Interviews with multiple residents and staff denied these allegations. The complaint was found to be unsubstantiated.
Report Facts
Capacity: 170 Census: 144
Employees Mentioned
NameTitleContext
Janeth MedranoFacility AdministratorMet with Licensing Program Analyst during the investigation and named in the report
Paola GuerreroLicensing Program AnalystConducted the complaint investigation
Efren MalagonLicensing Program ManagerNamed in the report as Licensing Program Manager
Inspection Report Complaint Investigation Census: 144 Capacity: 170 Deficiencies: 0 Sep 15, 2023
Visit Reason
Unannounced complaint investigation visit conducted in response to allegations that staff disclosed a resident's confidential information to another resident and that staff did not adequately supervise residents resulting in sexual harassment.
Findings
The investigation found no substantiated evidence for either allegation. Residents and staff interviews indicated that confidential information was not disclosed and that the sexual harassment incident occurred via residents' own cellphones, which staff could not prevent. The allegations were determined to be unsubstantiated.
Complaint Details
The complaint investigation was unsubstantiated. Although the allegations may have happened or be valid, there was not a preponderance of evidence to prove the alleged violation did or did not occur.
Report Facts
Capacity: 170 Census: 144
Employees Mentioned
NameTitleContext
Paola GuerreroLicensing Program AnalystConducted the complaint investigation and unannounced visit
Janeth MedranoFacility AdministratorMet with Licensing Program Analyst during the investigation
Efren MalagonLicensing Program ManagerNamed in report as Licensing Program Manager
Inspection Report Complaint Investigation Census: 113 Capacity: 170 Deficiencies: 0 Jul 6, 2023
Visit Reason
An unannounced complaint investigation visit was conducted to investigate allegations received on 2023-06-28 regarding resident care issues including pressure injuries, incontinence care, staff behavior, and substance use.
Findings
The investigation found no substantiated evidence to support the allegations. Residents and staff interviews, along with document reviews, indicated appropriate care and behavior. No deficiencies were cited during the visit.
Complaint Details
The complaint included allegations that residents developed pressure injuries while in care, staff did not meet residents' incontinence care needs, staff spoke inappropriately to residents, staff handled residents roughly, and staff provided care while under the influence of substances. The investigation concluded these allegations were unsubstantiated due to lack of evidence.
Report Facts
Residents with pressure injuries: 4 Capacity: 170 Census: 113
Employees Mentioned
NameTitleContext
Ryan GardnerLicensing Program AnalystConducted the complaint investigation visit and authored the report
Janeth MedranoAdministratorFacility administrator met during the investigation and exit interview
Efren MalagonLicensing Program ManagerOversaw the complaint investigation process
Inspection Report Annual Inspection Census: 115 Capacity: 170 Deficiencies: 0 Sep 14, 2022
Visit Reason
An unannounced annual inspection was conducted with emphasis on infection control to evaluate the facility's compliance with Community Care Licensing Division guidelines.
Findings
The facility has an infection control plan in place, including COVID-19 testing, isolation, PPE supply, and staff training. No deficiencies were cited during the visit.
Report Facts
PPE supply duration: 30
Employees Mentioned
NameTitleContext
Janeth MedranoAdministratorMet with Licensing Program Analyst during the inspection and accompanied the tour of the facility.
Natalie IbarraLicensing Program AnalystConducted the unannounced annual inspection visit.
Efren MalagonLicensing Program ManagerNamed in the report as Licensing Program Manager.
Inspection Report Annual Inspection Census: 127 Capacity: 170 Deficiencies: 0 Nov 22, 2021
Visit Reason
An unannounced annual inspection was conducted with an emphasis on the infection control domain.
Findings
No deficiencies were cited during the inspection. The facility demonstrated compliance with infection control measures, including COVID-19 mitigation plans, symptom screening, and proper use of face coverings. Fire safety equipment was maintained and tested as required.
Report Facts
Capacity: 170 Census: 127 Fire extinguisher last inspection date: Dec 3, 2020 Smoke and carbon monoxide detectors last tested: Oct 22, 2021
Employees Mentioned
NameTitleContext
Janeth MedranoAdministratorMet with Licensing Program Analyst during inspection and confirmed COVID-19 status and fire safety maintenance
Anna BuenoLicensing Program AnalystConducted the unannounced annual inspection
Inspection Report Original Licensing Census: 118 Capacity: 170 Deficiencies: 3 Jul 29, 2021
Visit Reason
The visit was conducted as a Pre-Licensing evaluation for a Residential Care for the Elderly facility (RCFE) to assess the facility prior to initial licensing.
Findings
The facility was observed to have adequate furnishings, operational kitchen appliances, sufficient safety equipment including smoke detectors and fire extinguishers, and appropriate living and outdoor areas. However, the pre-licensing was incomplete due to deficiencies related to water quality, electrical hazards, and improperly posted informational posters.
Deficiencies (3)
Description
Water Quality
Electrical Hazards - Lighting
See something say something poster and Ombudsman poster posted in obscure areas (should be visible to staff, residents, and guests)
Report Facts
Capacity: 170 Census: 118 Smoke detectors: 200 Fire extinguishers: 36 Non-ambulatory residents capacity: 155 Bedridden residents capacity: 15 Personal apartment units: 129 Memory care units: 26
Employees Mentioned
NameTitleContext
Janeth MedranoAdministratorMet with Licensing Program Analyst during pre-licensing evaluation
Elecia WeathersbyLicensing Program AnalystConducted the pre-licensing evaluation visit
Efren MalagonLicensing Program ManagerNamed as Licensing Program Manager on report

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