Inspection Report Summary
The most recent inspection on April 8, 2025, found no deficiencies related to the investigation of three complaints. Earlier inspections showed a pattern of deficiencies primarily involving medication management, infection control, and failure to notify physicians timely, including a prior report citing medication errors that contributed to a resident’s death. Complaint investigations often resulted in substantiated issues related to resident grievances, abuse investigations, and pest control, though several complaints were found unsubstantiated. Enforcement actions such as fines or license suspensions were not listed in the available reports. The facility’s record shows some improvement with recent complaint investigations and follow-up visits indicating correction of previously cited deficiencies.
Deficiencies (last 3 years)
Deficiencies are regulatory violations found during state inspections.
Deficiencies per year
Census
Based on a April 2025 inspection.
Census over time
| Description |
|---|
| Failed to ensure immediate consultation of a resident's physician and legal representative after a fall. |
| Failed to provide dementia training upon hire for some employees. |
| Failed to ensure resident rooms and common areas were clean and free of odor. |
| Failed to complete self-administration medication evaluations for residents self-administering medications. |
| Failed to ensure vital signs and weights were obtained as ordered; improper insulin pen priming; lack of orders for continuous glucose monitor; and untimely response to call lights. |
| Failed to dispose of refrigerated foods timely. |
| Failed to timely address pharmacy reviews for residents. |
| Failed to record disposition of medications upon resident death. |
| Failed to maintain infection control during medication administration including glove use, water pitcher cleanliness, and glucometer disinfection. |
| Name | Title | Context |
|---|---|---|
| Lily Price | Executive Director | Signed report and involved in interviews |
| Qualified Medication Aide 1 | QMA | Observed medication administration and infection control breaches |
| Qualified Medication Aide 2 | QMA | Observed medication administration and water pitcher use |
| Director of Nursing | DON | Interviewed regarding multiple deficiencies and corrective actions |
| Business Office Manager | Interviewed regarding dementia training | |
| Maintenance Supervisor | Interviewed regarding cleanliness and call light system |
| Description |
|---|
| Failure to obtain semiannual weights for 2 of 3 residents reviewed for weight loss. |
| Failure to ensure medications were administered according to physician's orders and failure to alert physician when a resident refused medications, resulting in adrenal crisis and death. |
| Name | Title | Context |
|---|---|---|
| Lily Price | Executive Director | Signed the report and provided facility information |
| Resident B's nurse practitioner 1 | Nurse Practitioner | Interviewed; stated he was not notified of medication refusals and would have taken action |
| Description |
|---|
| Failed to notify resident's physician and psychiatric provider of medication refusals and resident fall. |
| Failed to ensure resident grievance was addressed with follow-up. |
| Failed to ensure resident's right to be free from physical abuse; inadequate investigation of resident-to-resident abuse. |
| Failed to implement bed bug policy including laundering, vacuuming, PPE use, mattress encasements, and signage. |
| Failed to ensure employees had proper tuberculosis screening using two-step Mantoux test. |
| Failed to ensure resident signed service plan. |
| Failed to timely address resident's change of condition, ensure timely medication delivery, and implement service plan follow-up. |
| Failed to ensure prescription drug labels included all required information and medications were stored properly. |
| Failed to ensure expired medications were disposed timely and medication room was secured. |
| Failed to store clinical records in a secure location. |
| Failed to provide transfer form for resident transferred to hospital. |
| Failed to develop resident's comprehensive care plan in cooperation with mental health provider. |
| Failed to implement infection control program including hand hygiene and scrubbing insulin pen hub prior to use. |
| Name | Title | Context |
|---|---|---|
| Lily Price | Executive Director | Signed report and provided policies |
| Psych 35 | Psychiatric Service Provider | Interviewed regarding Resident B's refusal of medications and mental health services |
| Pharm 14 | Pharmacist | Interviewed regarding medication refusals and pharmacy services for Resident B |
| LPN 8 | Licensed Practical Nurse | Interviewed regarding Resident B medication refusals and Resident D fall notifications |
| NP 29 | Nurse Practitioner | Notified of Resident D falls; contact number found invalid |
| NP 26 | Nurse Practitioner | Interviewed and indicated no record of Resident D as patient |
| DOM | Director of Marketing | Witnessed resident altercation and separation |
| BOM | Business Office Manager | Witnessed resident altercation and separation |
| Resident S | Resident who filed grievance not followed up | |
| QMA 10 | Qualified Medication Aide | Observed administering insulin without proper hand hygiene or scrubbing pen hub |
| LPN 7 | Licensed Practical Nurse | Interviewed regarding medication delays and falls |
| Pharmacist 31 | Pharmacist | Interviewed regarding medication prior authorization |
| Pharmacy Staff Person 40 | Interviewed regarding medication delivery | |
| Pharmacy Staff Person 27 | Interviewed regarding medication shipment | |
| Housekeeper 28 | Reported resident fall and bed bug cleaning practices | |
| Case Manager 36 | Received complaints about bed bugs | |
| PCT 33 | Pest Control Technician | Interviewed regarding bed bug treatments and recommendations |
| Description |
|---|
| Failure to implement the Elopement Risk and Missing Resident Policy when Resident B was missing from the facility and medications were left unattended. |
| Name | Title | Context |
|---|---|---|
| Lily Price | Executive Director | Signed the report and involved in corrective action plan |
| QMA 4 | Qualified Medication Assistant | Attempted to administer medications to Resident B and signed off medication records |
| QMA 5 | Qualified Medication Assistant | Worked evening shift on 7/10/23 and did not recall the events |
| Director of Nursing | Director of Nursing | Interviewed regarding the incident and facility response |
| Guardian 3 | Guardian of Resident B who reported the resident missing and found her at a friend's house | |
| Resident F | Companion of Resident B who was present in Resident B's apartment during the incident |
| Description |
|---|
| Failed to ensure an effective pest control program including drying residents' clothing on high heat to kill bed bugs and eggs. |
| Name | Title | Context |
|---|---|---|
| Interim Executive Director | Interim Executive Director | Interviewed regarding pest control and laundry procedures |
| Director of Nursing | Director of Nursing | Interviewed regarding laundry procedures and staffing |
| Maintenance Director | Maintenance Director | Provided bed bug log and information about pest control and laundry mat usage |
| Description |
|---|
| Failed to ensure complaint survey results and plan of correction were made available to residents for examination. |
| Failed to implement medication management policy by not reconciling controlled substances and not storing them in controlled binders. |
| Failed to ensure staff certified in CPR and First Aid were scheduled on each shift. |
| Failed to assure staff received resident rights and dementia training prior to working independently. |
| Failed to discuss service plans with residents and ensure service plans were signed and dated by residents. |
| Failed to timely obtain laboratory services for a resident, resulting in delayed lab draw and possible adverse health outcomes. |
| Failed to ensure proper food storage, wear beard covers in kitchen, and keep trash covered when not in use. |
| Failed to timely address pharmacy recommendation to clarify and discontinue duplicate beta-blocker orders. |
| Failed to assure medications were labeled with required information for residents. |
| Failed to store schedule II narcotic medication under double lock. |
| Failed to develop comprehensive care plans in cooperation with mental health service providers for residents with major mental illness. |
| Failed to assure QMA appropriately performed hand hygiene during medication administration. |
| Name | Title | Context |
|---|---|---|
| Alberta Taybior | Executive Director | Interviewed regarding survey binder and complaint survey availability |
| QMA 8 | Qualified Medication Aide | Observed administering medications without proper hand hygiene and improper narcotic storage |
| LPN 11 | Licensed Practical Nurse | Interviewed regarding controlled medication binder and narcotic counts |
| RDHS | Regional Director of Health Services | Provided policies and interviewed regarding multiple deficiencies including medication management and mental health care |
| DM | Dietary Manager | Interviewed during kitchen tour regarding food storage and hygiene issues |
| QMA 9 | Qualified Medication Aide | Observed with unlabeled narcotic medications |
| QMA 10 | Qualified Medication Aide | Observed with unlabeled narcotic medications |
| Description |
|---|
| Failure to address resident grievances regarding lint removal in dryers and dietary service complaints. |
| Failure to ensure residents were free from physical and mental abuse involving residents M, N, and O. |
| Failure to maintain documentation of investigation into resident to resident abuse per policy. |
| Failure to complete a fall incident report per facility policy for a resident who fell. |
| Failure to administer ferrous sulfate as ordered and failure to timely reorder medication. |
| Failure to report blood sugar readings less than 90 or greater than 250 to physician and document notification. |
| Failure to timely obtain and administer prescribed eye drops for a resident due to medication unavailability. |
| Failure to maintain complete clinical records with documented blood sugar readings prior to insulin administration. |
| Failure to utilize a transfer form that included required information such as receiving facility name, resident property, functional and physical limitations, and condition at transfer. |
| Name | Title | Context |
|---|---|---|
| Alberta Taybior | Administrator | Named as Administrator during complaint investigation and interviews. |
| LPN 2 | Licensed Practical Nurse | Witnessed resident altercation and provided interview about incident. |
| Director of Nursing | Director of Nursing | Provided multiple interviews regarding medication administration, abuse investigations, and clinical record keeping. |
| Dietary Manager | Dietary Manager | Interviewed regarding resident complaints about dining services and food quality. |
Loading inspection reports...



