Inspection Reports for Olive Grove Assisted Living and Memory Care
3014 E Indian School Rd, Phoenix, AZ 85016, United States, AZ, 85016
Back to Facility Profile
Inspection Report
Complaint Investigation
Capacity: 115
Deficiencies: 18
Aug 14, 2025
Visit Reason
State-compiled facility profile showing 16 inspections from 2023-09-08 to 2025-08-14 with deficiency history and complaint investigations.
Findings
Across multiple complaint investigations, the facility exhibited numerous deficiencies including failure to maintain proper documentation, incomplete or missing service plans, medication administration errors, inadequate investigation of abuse allegations, and failure to ensure residents were treated with dignity and respect. Several deficiencies were repeats from prior inspections.
Complaint Details
Multiple complaint investigations conducted between 2024 and 2025 with findings of deficiencies related to resident care, documentation, medication administration, and facility management.
Deficiencies (18)
| Description |
|---|
| R9-10-807.H.1-5. Residency and Residency Agreements: Manager failed to ensure written notice of termination included contact information for the State Long-Term Care Ombudsman. |
| R9-10-803.J.1-6. Administration: Manager failed to ensure investigation and incident report for allegation of sexual assault. |
| R9-10-810.B.1. Resident Rights: Manager failed to ensure residents were treated with dignity, respect, and consideration. |
| A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that includes the amount, type, and frequency of assisted living services being provided: Manager failed to ensure service plans included required details or were documented. |
| C. A manager shall ensure that a resident's medical record contains all required documentation per A.A.C. R9-10-811(C)(1)-(24): Manager failed to ensure medical records contained all required documents. |
| B. If an assisted living facility provides medication administration, a manager shall ensure medication is administered in compliance with orders: Manager failed to ensure medication administration complied with orders. |
| D. When a resident has an accident, emergency, or injury requiring medical services, a manager shall ensure documentation of names of observers: Manager failed to document names of individuals who observed accident/injury. |
| A. A manager shall ensure documentation is maintained for caregivers and assistant caregivers working each day including hours: Manager failed to maintain documentation of caregivers' work schedules and hours. |
| A. A manager shall ensure a caregiver's or assistant caregiver's skills and knowledge are verified and documented before providing services: Manager failed to verify and document skills for some caregivers. |
| A. A governing authority shall designate a certified manager and maintain personnel records: Facility failed to maintain personnel record for manager and lacked posted manager certificate. |
| 36-420. Health care institutions; cardiopulmonary resuscitation; first aid; immunity; falls; definition: Facility failed to provide appropriate first aid to a resident who had fallen and was unable to recover independently. |
| A. A manager shall ensure a resident's service plan is signed and dated by required parties: Manager failed to ensure service plans were signed and dated. |
| C. A manager shall ensure caregivers provide services as per resident's service plan: Manager failed to ensure services were provided according to plans. |
| C. A manager shall ensure caregivers document services provided in resident's medical record: Manager failed to ensure documentation of services provided. |
| A. A manager shall ensure pest control program complies with A.A.C. R3-8-201(C)(4): Manager failed to ensure pest control was performed by certified applicator. |
| A. A manager shall ensure pets or animals are licensed consistent with local ordinances: Manager failed to ensure pet was licensed. |
| A. A manager shall ensure pets or animals are vaccinated against rabies: Manager failed to ensure pet was vaccinated. |
| B. A manager shall ensure entries in resident's medical record are dated, legible, and authenticated: Manager failed to ensure authentication of documentation entries. |
Report Facts
Inspections on page: 16
Total deficiencies: 33
Complaint inspections: 15
Total capacity: 115
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Jennifer Cisneros | Manager / Business Office Manager | Named in deficiency related to residency termination notice and abuse investigation |
| Jennifer Cisneros | Manager | Named in deficiencies related to abuse investigation and resident rights |
Loading inspection reports...
