Inspection Report Summary
Most inspections found no deficiencies, including the most recent reports from August 25, 2025, which had no deficiencies and found all complaint allegations unsubstantiated. Earlier complaint investigations identified some issues, such as a failure to assist a resident with medication in April 2025, delayed refunds after resident deaths in May 2023, and insufficient staffing leading to unmet incontinence care needs in October 2023, which posed immediate health and safety risks. The facility was cited once for not properly communicating visitation policies in February 2024, causing delays in resident access after hours. Several other complaint investigations were unsubstantiated, and annual inspections generally showed compliance with licensing requirements. Overall, the facility’s record shows improvement over time, with recent reports indicating no deficiencies and resolved prior concerns.
Deficiencies (last 4 years)
Deficiencies (over 4 years)
1.5 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
63% better than California average
California average: 4 deficiencies/yearDeficiencies per year
4
3
2
1
0
Census
Latest occupancy rate
64% occupied
Based on a August 2025 inspection.
This facility has shown a steady increase in demand based on occupancy rates.
Census over time
Inspection Report
Complaint Investigation
Census: 46
Capacity: 72
Deficiencies: 0
Date: Aug 25, 2025
Visit Reason
An unannounced complaint investigation was conducted in response to multiple allegations regarding inadequate resident care, insufficient staffing, and facility maintenance issues at Pacifica Senior Living Poway.
Complaint Details
The complaint included allegations of unmet resident bathing, catheter, laundry, and transferring needs; residents being left soiled; facility mold presence; inadequate care and supervision; and insufficient staffing. The investigation determined these allegations to be unsubstantiated.
Findings
The investigation found no substantiated evidence to support the allegations. Interviews with residents and staff, record reviews, and a facility tour indicated that residents' needs were being met, staff were properly trained, and mold issues had been addressed.
Report Facts
Capacity: 72
Census: 46
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Debbie Correia | Licensing Program Analyst | Conducted the complaint investigation |
| Cameron Azemikhah | Executive Director | Met with Licensing Program Analyst during investigation |
| Marisol Barajas | Business Office Manager | Participated in exit interview |
Inspection Report
Census: 46
Capacity: 72
Deficiencies: 0
Date: Aug 25, 2025
Visit Reason
An unannounced Case Management visit was conducted by Licensing Program Analyst Debbie Correia to discuss the purpose of the visit and obtain signatures on an amended Community Care Licensing report.
Findings
No deficiencies or violations were cited in this report. The visit included discussions with the Executive Director and an exit interview, with a copy of the report and licensee appeal rights provided.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Cameron Azemikhah | Executive Director | Met with Licensing Program Analyst during the Case Management visit and exit interview. |
| Debbie Correia | Licensing Program Analyst | Conducted the unannounced Case Management visit. |
Inspection Report
Complaint Investigation
Census: 46
Capacity: 72
Deficiencies: 0
Date: May 13, 2025
Visit Reason
An unannounced complaint investigation was conducted in response to an allegation that the licensee did not serve residents food of good quality.
Complaint Details
The complaint alleged that the licensee did not serve residents food of good quality. The investigation found no preponderance of evidence to prove the violation occurred, resulting in an unsubstantiated finding.
Findings
The investigation included unannounced visits, interviews with staff and residents, and records review. While sporadic issues with food temperature and wait times were noted, these were not consistent or common, and the facility promptly corrected any issues brought to their attention. The allegation was found to be unsubstantiated.
Report Facts
Estimated Days of Completion: 0
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Cameron Azemikhah | Executive Director | Met with Licensing Program Analyst during complaint investigation and exit interview |
| Nacole Patterson | Licensing Program Analyst | Conducted the complaint investigation |
| Jennifer Lott | Licensing Program Manager | Named in report as Licensing Program Manager overseeing the investigation |
Inspection Report
Complaint Investigation
Census: 49
Capacity: 72
Deficiencies: 1
Date: Apr 17, 2025
Visit Reason
An unannounced complaint investigation visit was conducted regarding allegations that staff did not give medications as prescribed and other related complaints about resident care and facility conditions.
Complaint Details
The complaint investigation was substantiated for the allegation that staff did not give medications as prescribed to one resident. Other allegations including room repair, safeguarding personal items, sanitation, supervision, laundry service, and call pendant functionality were unsubstantiated.
Findings
The investigation substantiated that staff did not assist a resident with medication administration as prescribed, posing a potential health and safety risk. Other allegations regarding room repair, sanitation, supervision, laundry service, call pendant functionality, and safeguarding personal items were found unsubstantiated.
Deficiencies (1)
Based on interviews and a review of records, the licensee did not ensure staff assisted resident with administered medications as needed, posing a potential health and safety risk to one resident.
Report Facts
Capacity: 72
Census: 49
Deficiencies cited: 1
Plan of Correction Due Date: May 15, 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Cameron Azemikhah | Executive Director | Named in medication error finding and exit interview |
| Juliana Barfield | Licensing Program Analyst | Conducted the complaint investigation |
Inspection Report
Annual Inspection
Census: 49
Capacity: 72
Deficiencies: 0
Date: Apr 4, 2025
Visit Reason
An unannounced required annual inspection was conducted to evaluate compliance with licensing requirements for the facility.
Findings
The inspection found the facility to be in full compliance with all licensing requirements. No deficiencies were observed or cited during the visit.
Report Facts
Capacity: 72
Census: 49
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Cameron Azemikhah | Executive Director | Met with Licensing Program Analyst during inspection and named in report |
| Amy Rodgers | Licensing Program Analyst | Conducted the inspection and signed the report |
| Denise Powell | Licensing Program Manager | Named as Licensing Program Manager on the report |
Inspection Report
Complaint Investigation
Census: 46
Capacity: 72
Deficiencies: 0
Date: Mar 20, 2025
Visit Reason
An unannounced complaint investigation visit was conducted in response to allegations of a questionable death and failure of staff to notify the resident's authorized representative of the incident.
Complaint Details
The complaint involved allegations of a questionable death and staff not notifying the resident's authorized representative. The complaint was determined to be unfounded.
Findings
The investigation revealed that the resident in question did not reside in the Assisted Living portion of the facility but in an adjacent Independent Living facility not licensed by the Department. Therefore, the allegations were deemed unfounded as they were false or without reasonable basis.
Report Facts
Capacity: 72
Census: 46
Employees mentioned
| Name | Title | Context |
|---|---|---|
| David Roman | Licensing Program Analyst | Conducted the complaint investigation visit |
| Cameron Azemikhah | Executive Director | Facility representative met during the investigation |
| Lizzette Tellez | Licensing Program Manager | Named in report as Licensing Program Manager |
Inspection Report
Complaint Investigation
Census: 46
Capacity: 72
Deficiencies: 0
Date: Mar 13, 2025
Visit Reason
An unannounced complaint investigation was conducted in response to allegations that the facility did not ensure residents had running water, did not meet residents' hygiene needs, and did not follow reporting requirements.
Complaint Details
The complaint was unsubstantiated as the preponderance of evidence standard was not met. The facility had a planned water outage on September 4, 2024, with appropriate measures and notifications in place.
Findings
The investigation found that the facility had a planned water outage with measures in place to meet residents' needs, including dedicated rooms with water and water stations throughout the facility. Notifications about the outage were provided to residents and responsible parties. Based on interviews and records, the allegations were determined to be unsubstantiated.
Report Facts
Complaint Control Number: 08-AS-20240904154400
Facility Capacity: 72
Census: 46
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Debbie Correia | Licensing Program Analyst | Conducted the complaint investigation and unannounced visit |
| Cameron Azemikhah | Executive Director | Met with Licensing Program Analyst during investigation and was involved in interviews |
| Jennifer Lott | Licensing Program Manager | Named in report as Licensing Program Manager |
Inspection Report
Annual Inspection
Census: 45
Capacity: 72
Deficiencies: 2
Date: Mar 13, 2024
Visit Reason
An unannounced required annual inspection was conducted to evaluate compliance with licensing regulations and facility standards.
Findings
No deficiencies were observed or cited during the inspection. One technical violation and one technical assistance were issued. The facility was found to be compliant with safety, sanitation, and record-keeping requirements.
Deficiencies (2)
One technical violation issued
One technical assistance issued
Report Facts
Technical violations issued: 1
Technical assistance issued: 1
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Cameron Azemikhah | Executive Director | Met with Licensing Program Analyst during inspection and participated in exit interview |
| Juliana Barfield | Licensing Program Analyst | Conducted the unannounced required annual inspection |
| Lizzette Tellez | Licensing Program Manager | Named in report header and narrative |
Inspection Report
Complaint Investigation
Census: 40
Capacity: 72
Deficiencies: 1
Date: Feb 23, 2024
Visit Reason
The inspection was an unannounced complaint investigation visit triggered by a complaint received on 2023-04-24 regarding the facility not communicating their visitation policy and issues with resident access to the building at night.
Complaint Details
The complaint was substantiated regarding failure to communicate visitation policy and timely resident access after hours. The allegation that facility staff were not considerate of resident food preferences and did not serve hot food was unsubstantiated.
Findings
The investigation substantiated that the facility failed to communicate their visitation policy effectively, resulting in residents waiting up to 1.5 hours outside to gain access at night due to inconsistent phone system and staff response. A deficiency was cited for noncompliance with the admission agreement regarding resident access. A plan of correction was developed. A second complaint regarding food service was unsubstantiated after review of records, interviews, and observations showed the facility provided varied food options and maintained proper food temperatures.
Deficiencies (1)
Licensee did not comply with the terms set forth in the Admission Agreement regarding access to the building, posing a personal rights and health and safety risk to 40 residents.
Report Facts
Capacity: 72
Census: 40
Plan of Correction Due Date: Apr 1, 2024
Number of after-hours calls on 2/10/24: 6
Number of alternate menu items: 16
Number of breakfast entrees observed: 17
Number of lunch entrees observed: 25
Number of dinner entrees observed: 25
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Cameron Azemikhah | Executive Director | Named in findings and exit interviews related to complaint investigation |
| Nacole Patterson | Licensing Program Analyst | Conducted the complaint investigation visit and authored the report |
| Lizzette Tellez | Licensing Program Manager | Oversaw the complaint investigation report |
Inspection Report
Complaint Investigation
Census: 38
Capacity: 72
Deficiencies: 1
Date: Oct 20, 2023
Visit Reason
An unannounced complaint investigation was conducted following a complaint received on 2023-09-29 alleging that staff did not meet a resident's incontinence care needs.
Complaint Details
The complaint was substantiated based on evidence including interviews, observations, and records review. The allegation involved failure to meet incontinence care needs, with residents left in soiled briefs for hours and lack of repositioning for bedbound residents. High staff turnover and insufficient staffing were contributing factors.
Findings
The investigation found sufficient evidence to substantiate the allegation that staff did not meet the resident's incontinence care needs. Multiple interviews and observations indicated insufficient staffing and residents left in soiled briefs for extended periods, posing an immediate health and safety risk.
Deficiencies (1)
Facility personnel were not sufficient in number and competent to meet residents' needs, specifically failing to meet the needs of five residents, posing an immediate health and safety risk.
Report Facts
Residents affected: 5
Care staff turnover: 7
Plan of Correction due date: Nov 24, 2023
Inspection start time: 1045
Inspection end time: 1225
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Marisela Garcia-Centeno | Licensing Program Analyst | Conducted the complaint investigation and delivered findings |
| Cheyenne Tillman | Resident Services Director | Met with Licensing Program Analyst and involved in plan of correction development |
| Denise Powell | Licensing Program Manager | Named as Licensing Program Manager overseeing the investigation |
Inspection Report
Complaint Investigation
Census: 45
Capacity: 72
Deficiencies: 1
Date: May 16, 2023
Visit Reason
The inspection was an unannounced complaint investigation visit triggered by an allegation received on 05/09/2023 that the facility did not refund money owed after a resident's death.
Complaint Details
The complaint was substantiated. The allegation that the facility did not refund money owed after resident's death was supported by evidence including staff interviews and facility records showing delayed refunds for four residents.
Findings
The investigation found that four residents who passed away had not received refunds within the required 15 days after their personal belongings were removed. This was due to a change of ownership and implementation of new billing software causing ledger errors. Refunds were eventually requested and processed, but delays occurred, substantiating the complaint.
Deficiencies (1)
Failure to issue a refund within 15 days after the resident’s personal property was removed for 4 of 45 residents, posing a potential personal rights risk.
Report Facts
Residents passed away without timely refund: 4
Total residents during visit (census): 45
Facility capacity: 72
Plan of Correction due date: May 19, 2023
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Esther Miller | Licensing Program Analyst | Conducted the complaint investigation and authored the report. |
| Denise Powell | Licensing Program Manager | Oversaw the complaint investigation. |
| Marisol Barajas | Business Office Manager | Interviewed during investigation; involved in refund process. |
| Cheyenne Tillman | Resident Service Director | Interviewed during investigation. |
| Cameron Azemikhah | Administrator | Facility administrator named in report. |
Inspection Report
Original Licensing
Census: 46
Capacity: 72
Deficiencies: 0
Date: Feb 24, 2023
Visit Reason
A Pre-Licensing visit was conducted to observe the facility’s physical plant for compliance with Title 22, Division 6 of the California Code of Regulations and Health & Safety Code.
Findings
The facility was found clean, sanitary, and in good repair with all safety equipment operational. The applicant passed the pre-licensing inspection and the facility met all regulatory requirements.
Report Facts
Water temperature readings: 109.9
Water temperature readings: 105.6
Water temperature readings: 105.4
Water temperature readings: 105.6
Water temperature readings: 111.7
Water temperature readings: 116.4
Facility capacity: 72
Current census: 46
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Dang Nguyen | Licensing Program Analyst | Conducted the pre-licensing inspection |
| Cameron Azemikah | Applicant's Representative | Met with Licensing Program Analyst during inspection |
| Lizzette Tellez | Licensing Program Manager | Named in report header and narrative |
Inspection Report
Original Licensing
Capacity: 72
Deficiencies: 0
Date: Dec 21, 2022
Visit Reason
The visit was conducted as part of a change of ownership application process and involved an office interview to verify the applicant/administrator's understanding of California Code Title 22 Regulations and facility operation requirements.
Findings
The applicant/administrator demonstrated understanding of licensing requirements including facility operation, admission policies, staffing, restricted health conditions, emergency preparedness, complaints and reporting, and pre-licensing readiness. No deficiencies or violations were noted in the report.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Cameron Azemikhah | Administrator | Applicant/administrator who participated in the COMP II interview and was verified for licensing readiness. |
| Jude De La Concepcion | Licensing Program Manager | Named as Licensing Program Manager overseeing the evaluation. |
| Bethany Hunter | Licensing Program Analyst | Named as Licensing Program Analyst who confirmed applicant/administrator's understanding during COMP II. |
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