Inspection Reports for Palm Vista Senior Living

The visit was an unannounced annual inspection conducted to evaluate compliance with licensing requirements for the facility.

The inspection found the facility to be in compliance with no deficiencies reported. Observations included adequate food supplies, clean and safe common areas, a recent fire drill, and secure medication rooms.

The visit was an unannounced case management visit to review residents' files and follow up on reports relating to an incident that occurred at the facility.

No deficiencies were found during the visit. The Licensing Program Analyst toured the facility, interviewed key staff, and reviewed residents' files without identifying any violations.

An unannounced complaint investigation was conducted in response to allegations that staff charged a resident for services not rendered and did not ensure that a resident's incontinence care needs were met.

The investigation found that the resident was provided the services billed, including escort services, and received a full refund for disputed charges. Staff and documentation confirmed that incontinence care needs and escort services were met. The allegations were unsubstantiated based on interviews and record reviews.

The complaint involved allegations that staff charged a resident for services not rendered and failed to meet a resident's incontinence care needs. The allegations were found to be unsubstantiated after review of documentation, interviews with staff and residents, and confirmation of a refund issued to the resident.

The inspection was an unannounced complaint investigation initiated due to an allegation that staff were not allowing a resident to leave the facility.

The investigation found that the allegation was unsubstantiated. The resident's Power of Attorney (POA) had been contacted and did not permit the resident to leave with a friend due to safety concerns related to the resident's cognitive ability.

The complaint alleged that staff were not allowing a resident to leave the facility. The allegation was unsubstantiated after interviews with staff, the resident, and review of documentation. The POA confirmed the resident was not allowed to leave for safety reasons.

The visit was an unannounced annual inspection conducted to evaluate compliance with licensing requirements for the facility.

The inspection found the facility to be well-maintained with no deficiencies reported. Areas such as dining, emergency supplies, common areas, memory care, medication rooms, and records were reviewed and found to be in compliance.

The inspection was an unannounced complaint investigation conducted to address multiple allegations against the facility, including unlawful eviction, retaliation, failure to follow physician orders, medication mishandling, privacy violations, confiscation of personal belongings, and overcharging residents.

The investigation found all allegations to be unsubstantiated after reviewing resident files, interviewing staff and residents, and examining documentation. No evidence supported claims of retaliation, medication mishandling, privacy violations, or overcharging.

The complaint investigation addressed allegations including unlawful eviction of a resident, staff retaliation, failure to follow licensed physician orders, mishandling of medications, lack of resident privacy, unlawful confiscation of personal belongings, and overcharging for services not received. All allegations were found unsubstantiated.

The visit was an unannounced complaint investigation conducted in response to a complaint received on 2023-05-02 regarding multiple allegations about resident care and facility conditions at Palm Vista Senior Living Facility.

The investigation reviewed multiple allegations including inaccurate assessment of resident needs, lack of communication with families, inadequate care, pressure injuries, and other concerns. After interviews with residents, staff, and review of documentation, all allegations were found to be unsubstantiated.

The complaint investigation addressed nine allegations including inaccurate resident needs assessment, poor communication with families, cluttered rooms, pressure injuries, inadequate care and assistance, lack of hot water, missed medical attention, feeding issues, and medication concerns. All allegations were determined to be unsubstantiated based on interviews with residents, staff, and documentation review.

The inspection was conducted as a complaint investigation following an allegation that staff inappropriately forced a resident into memory care without a prior diagnosis of dementia, potentially for financial gain.

The investigation included interviews, observations, and record reviews which revealed that the resident had a physician-diagnosed dementia and demonstrated progression in their condition requiring memory care. The allegation was found to be unsubstantiated.

The complaint alleged that staff inappropriately forced a resident into memory care without a prior dementia diagnosis. The investigation found the resident had a dementia diagnosis from May 2023 and showed progression in needs, with all assessments and plans having proper consent. The allegation was unsubstantiated.

The inspection was an unannounced complaint investigation triggered by allegations that the facility was not meeting dietary needs of residents, not providing a variety and quantity of food necessary, and not providing various activities.

Based on interviews with residents and staff, review of dietary communication notifications, menus, and observations, the allegations were found to be unsubstantiated. The facility provides meals meeting dietary needs, a variety of food choices in sufficient quantity, and a variety of activities enjoyed by residents.

The complaint investigation was unsubstantiated. Allegations included failure to meet dietary needs, insufficient variety and quantity of food, and lack of activities. Interviews and document reviews confirmed the facility met these requirements.

The inspection was an unannounced required one-year visit to evaluate the facility's compliance with licensing regulations.

The facility was toured and various areas including dining, emergency supplies, common areas, residents' rooms, medication rooms, and records were reviewed. No deficiencies were found during the inspection.

The visit was conducted regarding an incident report received on 2023-04-10 involving a resident experiencing hydration symptoms and heat exhaustion.

The licensing analyst conducted a tour and interviews, found no health or safety issues, and confirmed the resident was monitored and received medical attention. No deficiencies were reported.

The complaint involved Resident 1 who was observed with hydration symptoms on 2023-04-10, was taken to the hospital for heat exhaustion, and returned the same day. Staff confirmed monitoring and fluid intake.

The visit was an unannounced complaint investigation triggered by allegations that the facility was not meeting dietary needs of residents, not providing a variety and quantity of food necessary to meet residents' needs, and not providing various activities.

The investigation substantiated that the facility failed to meet dietary needs of residents and did not provide a variety and quantity of food necessary. However, the allegation regarding lack of various activities was unsubstantiated. No health or safety issues were observed during the visit.

The complaint investigation was substantiated for allegations related to dietary needs and food variety/quantity but unsubstantiated for the allegation regarding activities. The complaint was received on 2022-11-29 and investigated on 2023-01-04.

The visit was conducted regarding an incident report received by the Community Care Licensing (CCL).

The facility was observed to be neat and clean with staff following COVID protocols. There were no deficiencies reported based on the review of resident files and discussions with the Administrator and Resident Care Director.

The visit was complaint-related due to an incident report. Based on discussions with the Administrator and Resident Care Director, there were no issues found.

The inspection was an unannounced complaint investigation visit conducted to investigate allegations of staff mismanaging resident's medication, staff inaccurately recording resident medications on the facility MAR, and staff yelling at a resident in care.

The investigation found no health or safety issues. Interviews with residents, staff, and the Resident Care Director, as well as medication documentation review, confirmed that medications were properly managed and recorded, and staff did not yell at residents. All allegations were unsubstantiated.

The complaint investigation was unsubstantiated for all three allegations: staff mismanaged resident's medication, staff inaccurately recorded resident medications on the facility MAR, and staff yelled at resident in care.

The visit was an unannounced post licensing inspection conducted to evaluate the facility's compliance following licensing.

The facility was observed to be clean and well-maintained with appropriate infection control measures in place. No deficiencies were reported during the inspection.

The visit was an unannounced complaint investigation regarding allegations that staff retained a resident requiring a higher level of care, failed to ensure wound care, and did not feed memory care residents in a timely manner.

The investigation found no health or safety issues. All allegations were unsubstantiated after interviews with staff, review of resident files, and observation of facility operations.

The complaint investigation was unsubstantiated. Allegations included staff retaining a resident requiring higher care, failure to provide wound care, and untimely feeding of memory care residents. Interviews and file reviews confirmed no deficiencies.

The visit was a prelicensing, unannounced inspection to evaluate the facility prior to licensing.

The Licensing Program Analyst toured the facility, observing the assisted living and memory care sections, common areas, safety features, and emergency supplies. No issues or deficiencies were observed during the inspection.