Inspection Reports for Pleasant Care Group Home

The inspection was conducted as an annual State Licensure survey combined with complaint investigations at the facility on 05/15/2025.

The facility was found deficient in several areas including late medication management training for staff, late elder abuse training, poor maintenance and sanitation of the premises, expired food items in storage, lack of timely six-month drug regimen reviews for residents, failure to post required nondiscrimination complaint contact information, and failure to complete initial physician assessment and placement determination prior to admission for one resident.

Two complaints were investigated but could not be substantiated due to lack of evidence: allegations about door latch locks, bathroom door lock, and bed rails use.

The inspection was conducted as a result of a complaint investigation triggered by Complaint #NV00071359, which included allegations that a resident eloped from the facility and that a resident was fearful of staff.

The complaint allegations could not be substantiated. However, other regulatory deficiencies were identified, including the facility's failure to obtain a Mental Illness endorsement while admitting and retaining a resident with a mental illness diagnosis.

One complaint was investigated (Complaint #NV00071359) with allegations that a resident eloped and that a resident was fearful of staff; these allegations could not be substantiated.

The inspection was conducted as an annual State Licensure survey combined with a complaint investigation initiated on 09/13/23 and concluding on 09/14/23 at Pleasant Care Group Home.

The facility was found to have several deficiencies including a tripping hazard on the outside patio due to falling apples and uneven concrete, lack of an infection control program and policies, absence of an emergency preparedness plan, and personnel lacking required infection control training. One complaint regarding the patio hazard was substantiated.

One complaint (#NV00069211) was substantiated regarding apples falling from a tree in the backyard onto the outside resident patio area creating a tripping hazard. Other allegations were not substantiated due to lack of evidence.

This inspection was a grading re-survey State Licensure survey conducted to assess compliance with Nevada Administrative Code (NAC) Chapter 449 for Residential Facility for Groups.

The facility received a grade of A. Multiple deficiencies were identified related to administrator responsibilities, personnel files, medication storage, maintenance of resident files, Alzheimer’s care endorsement, placard display, discrimination prohibition, and annual resident assessments.

The inspection was conducted as an annual State Licensure survey of the Pleasant Care Group Home to assess compliance with NAC 449, Residential Facilities for Groups.

The facility received a grade of C with multiple deficiencies identified including failure to designate an employee in charge during the administrator's absence, incomplete resident clinical records, failure to ensure annual TB testing for residents and employees, unsecured medications, lack of Alzheimer's endorsement for residents with dementia, and failure to post the current nondiscrimination statement.

The inspection was conducted as a result of a complaint investigation regarding allegations that a resident was not receiving podiatry care and was being socially isolated.

The investigation included observations, interviews, and record reviews, and found that the allegations could not be substantiated. No regulatory deficiencies were identified.

Complaint #NV00065220 involved two allegations: 1) Resident was not receiving podiatry care, and 2) Resident was being socially isolated. Both allegations were not substantiated.

The inspection was an annual State Licensure survey conducted to assess compliance with Nevada Administrative Code (NAC) 449 for Residential Facilities for Groups.

The facility was found deficient in several areas including employee background checks, CPR and first aid certification equivalency, meal service timing, annual physical examinations for residents, and medication profile reviews. The facility received a grade of B and corrective actions were initiated for all deficiencies.

This inspection was conducted as a State Licensure COVID-19 Infection Control and Prevention Plan Survey to assess the facility's compliance with infection control requirements related to COVID-19.

The facility had documented components of an Infection Control and Prevention Plan but lacked a cohort plan for managing residents who tested positive or were exposed to COVID-19. The Administrator was unable to provide a cohort plan during the survey.

This inspection was conducted as a State Licensure COVID-19 Infection Control and Prevention Plan Survey to assess the facility's compliance with infection control requirements.

No regulatory deficiencies were identified; however, the facility did not have a documented Infection Control and Prevention Plan. Resources were provided and the Administrator committed to having a plan documented and ready for follow-up by 08/27/20.

This inspection was an annual State Licensure survey conducted to assess compliance with NAC 449, Residential Facilities for Groups regulations.

The facility failed to ensure that Activities of Daily Living (ADL) Assessments were completed upon admission and annually thereafter for 2 of 5 sampled residents. The facility received a grade of A overall.

The inspection was an annual State Licensure survey conducted to assess compliance with regulatory requirements for a residential facility for elderly and disabled persons.

The facility received a grade of A but had deficiencies including failure to ensure one of three employees met background check requirements and failure to ensure one of five residents had a complete and accurate Medication Administration Record (MAR).

This annual State Licensure grading survey was conducted to assess compliance with state regulations for a residential facility providing care for elderly or disabled persons.

The facility received a grade of B with multiple deficiencies identified including failure to maintain clean and well-maintained premises, impaired sprinkler and fire alarm systems, improper medication administration and storage, and unsecured resident files.

The inspection was an annual State Licensure grading survey conducted to assess compliance with health and safety regulations for a residential facility licensed for five beds.

The facility received a grade of B with multiple deficiencies identified including issues with cleanliness and maintenance, sprinkler system impairments, fire alarm and sprinkler system malfunctions, medication administration errors, medication storage problems, and resident file storage deficiencies.

This document is the result of an annual State Licensure survey conducted at the facility on 11/6/2012 to assess compliance with state regulations.

No regulatory deficiencies were identified during the inspection. The facility received a grade of A and no further action was necessary.

This inspection was conducted as a result of a complaint investigation between 6/22/12 and 7/12/12 regarding allegations of abuse, neglect, and failure to provide needed services at Pleasant Care Group.

The investigation substantiated multiple deficiencies including failure of the administrator to provide adequate oversight, resulting in abuse and neglect of residents, unsanitary conditions, failure to obtain hospice services for a bedfast resident, and admission of residents not appropriate for the facility's licensure.

Complaint #NV00032200 was substantiated. The complaint involved allegations of abuse, neglect, and failure to provide needed services to residents, including physical abuse by staff and unsanitary conditions.

This inspection was conducted as a complaint investigation between 2012-06-22 and 2012-07-12 following complaint #NV00032200 which was substantiated.

The facility was found deficient in multiple areas including administrator oversight, health and sanitation, resident rights, and hospice care. Specific findings included failure to provide needed services and supervision, physical and verbal abuse of residents, inadequate cleaning and maintenance, and failure to obtain hospice services for a bedfast resident.

Complaint #NV00032200 was substantiated. The investigation found multiple violations including abuse, neglect, and failure to provide hospice services.

This Statement of Deficiencies was generated as a result of a self-attestation questionnaire in lieu of a 2011 annual survey because the facility was in good standing with no major regulatory deficiencies in the 2010 annual survey.

The questionnaire indicated the facility was in regulatory compliance and will receive a grade of A. No further action is necessary.

The inspection was conducted as a result of an annual grading survey and a complaint investigation at Pleasant Care Group from 12/13/10 to 12/28/10.

The facility was found to have deficiencies related to licensing multiple types of residential care and failure to obtain endorsement to admit or retain Category II residents. The complaint regarding inappropriate level of care was substantiated. The facility received a grade of A.

Complaint #NV00027159 regarding inappropriate level of care was substantiated with deficiencies.

The inspection was conducted as an annual grading survey combined with a complaint investigation regarding inappropriate level of care.

The facility was found to have deficiencies related to licensing for resident categories, failure to obtain required endorsements for a Category II resident, failure to submit exemption requests for a bedfast hospice resident, and failure to post rates for provided services. The facility received a grade of A.

Complaint #NV00027159 regarding inappropriate level of care was substantiated with deficiencies.

This document is the result of an annual State Licensure survey conducted at the facility on 12/29/2009 to assess compliance with state regulations for a residential facility for elderly and disabled persons.

The facility received a grade of A but had deficiencies related to kitchen sanitation and food storage, as well as caregiver training. Specifically, the kitchen was not clean and sanitary, food was improperly stored with detergents, and one caregiver lacked timely first aid and CPR training.