Inspection Reports for Quail Crest Memory Care
2630 Lone Oak Way, Eugene, OR 97404, United States, OR, 97404
Back to Facility ProfileDeficiencies (last 4 years)
Deficiencies (over 4 years)
8.3 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
24% worse than Oregon average
Oregon average: 6.7 deficiencies/yearDeficiencies per year
20
15
10
5
0
Inspection Report
Kitchen
Capacity: 80
Deficiencies: 2
Oct 22, 2025
Visit Reason
Facility failed to maintain kitchen in good repair and sanitary manner with multiple food spills, debris, damaged cabinets, improper food storage, and inadequate dishwashing sanitation. Multiple cottages had similar issues. Staff acknowledged findings. Plan of correction includes cleaning, repairs, staff inservice, and audits.
Findings
Facility failed to maintain kitchen in good repair and sanitary manner with multiple food spills, debris, damaged cabinets, improper food storage, and inadequate dishwashing sanitation. Multiple cottages had similar issues. Staff acknowledged findings. Plan of correction includes cleaning, repairs, staff inservice, and audits.
Deficiencies (2)
| Description |
|---|
| OAR 411-054-0030 (1)(a) Resident Services Meals, Food Sanitation Rule (1) The residential care or assisted living facility must provide a minimum scop... |
| OAR 411-057-0140(2) Administration Compliance (2) The licensee of a memory care community must comply with both the licensing rules for the facility a... |
Inspection Report
Complaint Investigation
Capacity: 80
Deficiencies: 2
May 20, 2025
Visit Reason
Facility failed to have a fully implemented and updated Acuity-Based Staffing Tool (ABST) and adequate staffing to meet scheduled and unscheduled resident needs. Staffing plan did not account for multi-person transfers. Findings acknowledged by Executive Director.
Findings
Facility failed to have a fully implemented and updated Acuity-Based Staffing Tool (ABST) and adequate staffing to meet scheduled and unscheduled resident needs. Staffing plan did not account for multi-person transfers. Findings acknowledged by Executive Director.
Deficiencies (2)
| Description |
|---|
| OAR 411-054-0070 (1) Staffing Requirements and Training: Staffing (Amended 6/9/21)(1) STAFFING REQUIREMENTS. Facilities must have qualified awake dire... |
| OAR 411-054-0037 (1)(b-g) Acuity Based Staffing Tool - Updates & Plan |
Inspection Report
Re-licensure
Capacity: 80
Deficiencies: 20
Mar 6, 2025
Visit Reason
Multiple deficiencies including failure to report and investigate abuse promptly, incomplete service plans, inadequate change of condition monitoring, failure to ensure timely RN assessments, poor infection control, insufficient staffing, incomplete acuity-based staffing tool updates, fire and life safety deficiencies, and failure to maintain individualized resident plans. Many deficiencies remained uncorrected across multiple visits.
Findings
Multiple deficiencies including failure to report and investigate abuse promptly, incomplete service plans, inadequate change of condition monitoring, failure to ensure timely RN assessments, poor infection control, insufficient staffing, incomplete acuity-based staffing tool updates, fire and life safety deficiencies, and failure to maintain individualized resident plans. Many deficiencies remained uncorrected across multiple visits.
Deficiencies (20)
| Description |
|---|
| OAR 411-054-0028 (1-3) Reporting & Investigating Abuse-Other Action (Amended 12/15/21)(1) The facility must have policies and procedures in place ... |
| OAR 411-054-0036 (1-4) Service Plan: General (1) If the resident has a Person-Centered Service Plan pursuant to 411- 004-0030, the facility must incor... |
| OAR 411-054-0040 (1-2) Change of Condition and Monitoring (1) CHANGE OF CONDITION. These rules define a resident's change of condition as either s... |
| OAR 411-054-0045 (1)(a-f)(A)(C-F) Resident Health Services Resident Health Services (1) RESIDENT HEALTH SERVICES. The facility must provide health ser... |
| OAR 411-054-0045(2) Res Hlth Srvc: On- and Off-Site Health Srvc (2) ON-SITE AND OFF-SITE HEALTH SERVICES. The facility must assist residents in access... |
| OAR 411-054-0050(1-5) Infection Prevention & Control (Amended 03/18/2022)(1) Facilities must establish and maintain infection prevention and contr... |
| OAR 411-054-0070 (1) Staffing Requirements and Training: Staffing (Amended 6/9/21)(1) STAFFING REQUIREMENTS. Facilities must have qualified awake dire... |
| OAR 411-054-0037 (1)(b-g) Acuity Based Staffing Tool - ABST Time (1) DEVELOP AND MAINTAIN ACUITY-BASED STAFFING (b) Accurately capture care time and c... |
| OAR 411-054-0037 (4-6) Acuity Based Staffing Tool - Updates & Staffing Plan (4) FREQUENCY OF UPDATES. Facilities must complete or update and revie... |
| OAR 411-054-0090 (1-2) Fire and Life Safety: Safety (1) FIRE DRILLS. All fire drills shall be conducted according to the Oregon Fire Code (OFC). (a) U... |
| OAR 411-054-0090 (5) Fire and Life Safety: Training for Residents (5) TRAINING FOR RESIDENTS. Residents must be instructed about the facility's fi... |
| OAR 411-054-0105 (2-4) Inspections and Investigation: Insp Interval (Amended 12/15/21)(2) The facility shall not interfere with a good faith disclosur... |
| OAR 411-054-0200 (11-13) Call Sys, Exit Dr Alarm, Phones, TV, or Cable (11) CALL SYSTEM. A RCF must provide a call system that connects resident units... |
| OAR411-004-0020(2)(d) Individual Privacy: Own Unit (2) Provider owned, controlled, or operated residential settings must have all of the following qua... |
| OAR411-004-0020(2)(e) Individual Door Locks: Key Access (2) Provider owned, controlled, or operated residential settings must have all of the followin... |
| OAR 411-057-0140(2) Administration Compliance (2) The licensee of a memory care community must comply with both the licensing rules for the facility a... |
| OAR 411-057-0160(2b) Compliance with Rules Health Care (b) Health care services provided in accordance with the licensing rules of the facility. |
| OAR 411-057-0160(2)(c)(A)(B) Nutrition and Hydration (c) A daily meal program for nutrition and hydration must be provided based upon the resident ... |
| OAR 411-057-0160(2d) Activities (d) Meaningful activities that promote or help sustain the physical and emotional well-being of residents. The activit... |
| OAR 411-057-0170(6) Secure Outdoor Recreation Area (6) SECURE OUTDOOR RECREATION AREA. The memory care community must comply with facility licensing r... |
Inspection Report
State Licensure Other
Capacity: 80
Deficiencies: 2
Jul 24, 2023
Visit Reason
Complaint investigation found no deficiencies related to the complaint. Multiple citations related to kitchen sanitation and administration compliance with repeated deficiencies noted. Plan of correction includes cleaning, repairs, and staff training.
Findings
Complaint investigation found no deficiencies related to the complaint. Multiple citations related to kitchen sanitation and administration compliance with repeated deficiencies noted. Plan of correction includes cleaning, repairs, and staff training.
Deficiencies (2)
| Description |
|---|
| OAR 411-054-0030 Resident Services Meals, Food Sanitation Rule |
| OAR 411-057-0140(2) Administration Compliance |
Inspection Report
Complaint Investigation
Capacity: 80
Deficiencies: 2
Feb 7, 2023
Visit Reason
Complaint investigation identified deficiencies in facility administration and staffing requirements. No deficiencies related to the complaint were identified. Findings include failure to investigate and report incidents promptly. Staff acknowledged findings.
Findings
Complaint investigation identified deficiencies in facility administration and staffing requirements. No deficiencies related to the complaint were identified. Findings include failure to investigate and report incidents promptly. Staff acknowledged findings.
Deficiencies (2)
| Description |
|---|
| OAR 411-054-0150 Facility Administration: Operation |
| OAR 411-054-0070 Staffing Requirements and Training: Staffing |
Inspection Report
State Licensure Other
Capacity: 80
Deficiencies: 2
Aug 15, 2022
Visit Reason
Kitchen inspection found failure to ensure food prepared in accordance with Food Sanitation Rules. Multiple cleaning and repair issues noted. Administration compliance deficiencies noted. Plan of correction includes cleaning, repairs, and staff training.
Findings
Kitchen inspection found failure to ensure food prepared in accordance with Food Sanitation Rules. Multiple cleaning and repair issues noted. Administration compliance deficiencies noted. Plan of correction includes cleaning, repairs, and staff training.
Deficiencies (2)
| Description |
|---|
| OAR 411-054-0030 Resident Services Meals, Food Sanitation Rule |
| OAR 411-057-0140(2) Administration Compliance |
Inspection Report
Validation Change Of Owner
Capacity: 80
Deficiencies: 3
Aug 2, 2021
Visit Reason
Change of Owner re-licensure survey with multiple deficiencies including infection control, reporting and investigating abuse, resident health services, medication administration, psychotropic medication use, restraints, staff training, environment maintenance, and activity planning. Many deficiencies were repeat citations with plans of correction in place.
Findings
Change of Owner re-licensure survey with multiple deficiencies including infection control, reporting and investigating abuse, resident health services, medication administration, psychotropic medication use, restraints, staff training, environment maintenance, and activity planning. Many deficiencies were repeat citations with plans of correction in place.
Deficiencies (3)
| Description |
|---|
| OAR 411-054-0160 Compliance with Rules Health Care |
| OAR 411-054-0070 Staffing Requirements and Training: Staffing |
| OAR 411-054-0030 Resident Services Meals, Food Sanitation Rule |
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