Inspection Reports for Quail Park on Cypress
4520 W Cypress Ave, Visalia, CA 93277, United States, CA, 93277
Back to Facility ProfileInspection Report Summary
Most inspections at Quail Park Retirement Village, LLC found the facility generally clean and compliant with health and safety regulations, with the most recent report on September 8, 2025, showing no deficiencies. Earlier reports cited deficiencies primarily related to medication management, unlocked medications and chemicals, and resident rights violations, including a substantiated complaint about limiting a resident’s visitors in April 2025. Several complaint investigations were unsubstantiated, including allegations of staff causing harm and poor facility maintenance. The facility received a civil penalty in January 2024 for repeat violations involving expired food and medication record mishandling. Recent inspections indicate improvement, with the latest annual inspection free of deficiencies after previous issues were addressed.
Deficiencies per Year
4
3
2
1
0
High
Unclassified
Census Over Time
Census
Capacity
Inspection Report
Annual Inspection
Census: 117
Capacity: 175
Deficiencies: 0
Sep 8, 2025
Visit Reason
The inspection was an unannounced annual inspection conducted to evaluate compliance with licensing requirements at Quail Park Retirement Village, LLC.
Findings
The facility was found to be clean, well-maintained, and compliant with safety and health regulations. No deficiencies were issued during the inspection, and resident records and medication audits were found to be in order.
Report Facts
Capacity: 175
Census: 117
Document submission deadline: Sep 22, 2025
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Trevin Willis | Administrator | Met with Licensing Program Analyst during inspection and named in report |
| Crystal Alaniz | Health and Wellness Director | Accompanied Licensing Program Analyst on facility tour |
| Jacques Leffall | Licensing Program Analyst | Conducted the inspection |
Inspection Report
Complaint Investigation
Census: 112
Capacity: 175
Deficiencies: 1
Apr 17, 2025
Visit Reason
The inspection was conducted as a case management visit during a complaint investigation regarding the facility limiting and preventing a resident from receiving visitors.
Findings
The facility was found to be limiting and preventing a resident (R1) from receiving visitors, which poses an immediate health, safety, or personal rights risk to persons in care. Deficiencies were cited in accordance with California Code of Regulations, Title 22, Division 6.
Complaint Details
The complaint investigation revealed that the facility was limiting and preventing a resident from receiving visitors, violating resident rights. The facility was informed they could not deny visitors.
Severity Breakdown
Type A: 1
Deficiencies (1)
| Description | Severity |
|---|---|
| Facility limited and prevented resident (R1) from receiving visitors, violating personal rights. | Type A |
Report Facts
Capacity: 175
Census: 112
Deficiencies cited: 1
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Edward Silva | VP of Operations | Met with Licensing Program Analyst during inspection |
| Crystal Alaniz | Resident Care Manager | Met with Licensing Program Analyst during inspection |
| James Sidoti | Administrator/Director | Reviewed and developed plan of correction |
Inspection Report
Annual Inspection
Census: 125
Capacity: 175
Deficiencies: 1
Nov 21, 2024
Visit Reason
The inspection was an unannounced Annual Continuation Inspection conducted to evaluate compliance with regulatory requirements at Quail Park Retirement Village, LLC.
Findings
The inspection found that resident records were current and medication audits showed no issues; however, deficiencies were cited for unlocked medications in 3 out of 6 resident rooms, posing an immediate health and safety risk.
Severity Breakdown
Type A: 1
Deficiencies (1)
| Description | Severity |
|---|---|
| Unlocked medication observed in 3 out of 6 resident rooms, violating requirements for centrally stored medicines to be kept in a safe and locked place. | Type A |
Report Facts
Resident rooms with unlocked medication: 3
Facility capacity: 175
Resident census: 125
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| James Sidoti | Administrator | Met during inspection and named in relation to findings |
| Gus Chavez | Health & Wellness Director, LVN | Accompanied Licensing Program Analyst during facility tour |
| Kamaldeep Kaur | Licensing Program Analyst | Conducted the inspection and authored the report |
Inspection Report
Annual Inspection
Census: 125
Capacity: 175
Deficiencies: 2
Nov 7, 2024
Visit Reason
The visit was an unannounced annual inspection conducted to evaluate compliance with licensing requirements at Quail Park Retirement Village, LLC.
Findings
The facility was generally clean and well-maintained with proper safety equipment functioning. However, deficiencies were found related to unlocked chemicals in multiple areas and buildup of brown and pink substances in the ice machine, posing immediate health and safety risks.
Severity Breakdown
Type A: 2
Deficiencies (2)
| Description | Severity |
|---|---|
| Laundry room and maintenance rooms were unlocked with chemicals. Housekeeping cart had chemicals that were unlocked and several resident rooms had chemicals accessible, posing an immediate health, safety or personal rights risk. | Type A |
| Ice machine observed to have brown and pink buildup in crevices, posing an immediate health, safety or personal rights risk. | Type A |
Report Facts
Capacity: 175
Census: 125
Deficiencies cited: 2
POC Due Date: Nov 8, 2024
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| James Sidoti | Administrator | Met with Licensing Program Analyst during inspection |
| Gus Chavez | Health & Wellness Director, LVN | Accompanied Licensing Program Analyst on facility tour |
| Crystal Alaniz | Resident Care Manager | Accompanied Licensing Program Analyst on facility tour |
Inspection Report
Complaint Investigation
Census: 111
Capacity: 175
Deficiencies: 2
Jan 17, 2024
Visit Reason
The inspection was an unannounced complaint investigation visit triggered by a complaint received on 2023-10-30 alleging expired food being served and mishandling of residents' medications.
Findings
The investigation substantiated that the facility had expired food and residents' medications were not properly logged in the centrally stored medication record. A civil penalty was issued due to repeat violations. Other allegations regarding pests, record keeping, and staff training were found unsubstantiated.
Complaint Details
The complaint investigation was substantiated for expired food and medication record mishandling. Other allegations about pests, inadequate record keeping, and staff training were unsubstantiated.
Severity Breakdown
Type A: 2
Deficiencies (2)
| Description | Severity |
|---|---|
| Facility had expired food in the kitchen. | Type A |
| Residents' medication was not logged in the centrally stored medication record. | Type A |
Report Facts
Capacity: 175
Census: 111
Deficiencies cited: 2
Plan of Correction Due Date: Jan 18, 2024
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Kamaldeep Kaur | Licensing Program Analyst | Conducted the complaint investigation and delivered findings |
| Lenette Otero-Gross | Administrator | Facility administrator met during inspection and named in findings |
Inspection Report
Complaint Investigation
Census: 111
Capacity: 175
Deficiencies: 0
Jan 17, 2024
Visit Reason
The inspection was an unannounced complaint investigation visit triggered by a complaint received on 2023-11-20 alleging that the licensee does not maintain the facility in good repair.
Findings
The investigation found no issues requiring repair or attention based on observations and resident interviews. The complaint was determined to be unsubstantiated due to lack of preponderance of evidence.
Complaint Details
The complaint alleged that the licensee does not maintain the facility in good repair. The investigation included interviews and review of a work order showing recent repair of the kitchen sink. The complaint was unsubstantiated.
Report Facts
Capacity: 175
Census: 111
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Kamaldeep Kaur | Licensing Program Analyst | Conducted the complaint investigation and delivered findings |
| Lenette Otero-Gross | Administrator | Met with Licensing Program Analyst during investigation |
Inspection Report
Annual Inspection
Census: 108
Capacity: 175
Deficiencies: 0
Dec 20, 2023
Visit Reason
The visit was an unannounced annual inspection conducted by Licensing Program Analyst K. Kaur to evaluate the facility's compliance with licensing requirements.
Findings
The Licensing Program Analyst conducted a tour of the facility and reviewed resident and staff files. Due to time constraints, the inspection will continue at a later date. The analyst requested several documents to be submitted by 12/27/2023.
Report Facts
Capacity: 175
Census: 108
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Lenette Otero-Gross | Administrator | Met with Licensing Program Analyst during inspection |
| Kamaldeep Kaur | Licensing Program Analyst | Conducted the annual inspection |
Inspection Report
Complaint Investigation
Census: 109
Capacity: 175
Deficiencies: 0
Apr 10, 2023
Visit Reason
An unannounced complaint investigation visit was conducted in response to a complaint received on 2023-01-12 alleging that staff was causing harm to a resident while in care.
Findings
The investigation found no evidence that staff caused harm to the resident. Based on interviews and document review, the allegations were determined to be unsubstantiated due to lack of preponderance of evidence.
Complaint Details
The complaint alleging staff causing harm to a resident was investigated and found to be unsubstantiated.
Report Facts
Complaint Control Number: 24-AS-20230112092851
Capacity: 175
Census: 109
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Lenette Otero-Gross | Administrator | Met with Licensing Program Analyst during complaint investigation |
| Megan Mike | Health and Wellness Director | Met with Licensing Program Analyst during complaint investigation |
| Kamaldeep Kaur | Licensing Program Analyst | Conducted the complaint investigation |
Inspection Report
Complaint Investigation
Census: 109
Capacity: 175
Deficiencies: 1
Apr 10, 2023
Visit Reason
Unannounced complaint investigation visit conducted due to allegations regarding improper medication documentation and administration.
Findings
One allegation regarding medication records not being properly documented was substantiated due to a medication not documented in the centrally stored prescription medications list. Two other allegations about medication labeling and administration were found unsubstantiated based on records review and interviews.
Complaint Details
The complaint investigation was substantiated for the allegation that medication records were not properly documented. Other allegations regarding medication labeling and administration were unsubstantiated. The investigation was conducted by Licensing Program Analyst Kamaldeep Kaur.
Deficiencies (1)
| Description |
|---|
| A medication was not documented in the centrally stored prescription medications list. |
Report Facts
Capacity: 175
Census: 109
Deficiency Type: 1
Plan of Correction Due Date: Apr 11, 2023
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Kamaldeep Kaur | Licensing Program Analyst | Conducted the complaint investigation and delivered findings |
| Lenette Otero-Gross | Administrator | Facility administrator met during investigation |
| Megan Mike | Health and Wellness Director | Met during subsequent complaint inspection |
Inspection Report
Complaint Investigation
Census: 107
Capacity: 175
Deficiencies: 1
Jan 18, 2023
Visit Reason
The inspection was an unannounced complaint investigation visit triggered by allegations received on 2022-12-05 regarding staff mismanaging residents' medications and staff qualifications to care and supervise residents.
Findings
The investigation substantiated the allegation that staff mismanaged residents' medications, including missed or improperly handled medication doses, posing an immediate health and safety risk. The allegation that staff did not meet qualifications to care and supervise residents was found unsubstantiated based on interviews and observations.
Complaint Details
The complaint investigation was substantiated for medication mismanagement based on interviews, record reviews, and a self-reported incident. The allegation regarding staff qualifications was unsubstantiated due to lack of preponderance of evidence.
Severity Breakdown
Type A: 1
Deficiencies (1)
| Description | Severity |
|---|---|
| Staff failed to administer medication to resident in care, which poses an immediate Health and Safety risk to the residents. | Type A |
Report Facts
Capacity: 175
Census: 107
Deficiencies cited: 1
Plan of Correction due date: Jan 19, 2023
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Lenette Otero-Gross | Administrator | Met with Licensing Program Analyst during investigation and involved in findings |
| Kamaldeep Kaur | Licensing Program Analyst | Conducted the complaint investigation and authored the report |
Inspection Report
Annual Inspection
Census: 102
Capacity: 175
Deficiencies: 2
Nov 7, 2022
Visit Reason
The visit was an unannounced annual inspection focused on infection control conducted by the Licensing Program Analyst to assess compliance with regulatory requirements.
Findings
The facility was generally clean and compliant with infection control practices, but deficiencies were cited for unlocked cleaning chemical bottles and resident medications stored in accessible locations, posing immediate health and safety risks. Plans of correction were implemented during the visit.
Severity Breakdown
Type A: 2
Deficiencies (2)
| Description | Severity |
|---|---|
| Cleaning chemical bottles stored and unlocked under resident's bathroom sink accessible to residents. | Type A |
| Resident's medications stored unlocked under bathroom sink and shelf accessible to residents. | Type A |
Report Facts
Capacity: 175
Census: 102
Plan of Correction Due Date: Nov 8, 2022
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Lenette Otero-Gross | Administrator | Met with Licensing Program Analyst during inspection and involved in findings |
| Mai Yang | Licensing Program Analyst | Conducted the inspection and authored the report |
| Melinda Hoffmann | Licensing Program Manager | Supervisor overseeing the inspection |
Inspection Report
Complaint Investigation
Census: 102
Capacity: 175
Deficiencies: 1
Nov 7, 2022
Visit Reason
The visit was conducted to address two incidents reported to the department: a missing money incident from a resident's apartment on 11/01/22 and a medication error involving resident R2 on 10/07/22.
Findings
The inspection found that resident R2 was administered one medication in the wrong dosage, and four medications were not administered for multiple days, posing immediate health, safety, or personal rights risks. A deficiency was cited accordingly.
Complaint Details
The visit was complaint-related, addressing two incidents: missing money from a resident's apartment and a medication error involving incorrect dosage and missed medications for resident R2.
Severity Breakdown
Type A: 1
Deficiencies (1)
| Description | Severity |
|---|---|
| Incidental Medical and Dental Care: Resident R2 was administered one medication in the wrong dosage, two medications were not administered for six days, and two medications were not administered for three days, posing immediate health, safety, or personal rights risks. | Type A |
Report Facts
Medication missed days: 6
Medication missed days: 3
Medication dosage error: 0.5
Census: 102
Total Capacity: 175
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Lenette Otero-Gross | Administrator | Met with Licensing Program Analyst during inspection and confirmed medication errors |
| Samantha Torres | Health and Wellness Director | Met with Licensing Program Analyst during inspection |
| Mai Yang | Licensing Program Analyst | Conducted the inspection and authored the report |
| Melinda Hoffmann | Licensing Program Manager | Named in the report as Licensing Program Manager |
Inspection Report
Annual Inspection
Census: 109
Capacity: 175
Deficiencies: 0
Nov 29, 2021
Visit Reason
The inspection was an unannounced Annual Inspection focused on Infection Control conducted by the Licensing Program Analyst.
Findings
The facility was found to be clean with no fire clearance issues, proper infection control measures observed, and adequate supplies. No deficiencies were issued during this inspection.
Report Facts
Capacity: 175
Census: 109
Fire extinguisher last serviced date: Nov 8, 2021
PPE supply duration: 30
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Theresa Egurrola | Administrator | Met with Licensing Program Analyst during inspection |
| Hector Castanon | Engineering Director | Accompanied Licensing Program Analyst on facility tour |
| Mai Yang | Licensing Program Analyst | Conducted the inspection |
| Melinda Hoffmann | Licensing Program Manager | Named in report header |
Inspection Report
Annual Inspection
Census: 75
Capacity: 175
Deficiencies: 0
Oct 7, 2021
Visit Reason
The visit was an unannounced annual inspection focused on infection control conducted by the Licensing Program Analyst.
Findings
The inspection was not completed due to the facility having three positive COVID-19 cases. The department will return at a later date to conduct the full annual inspection.
Report Facts
COVID-19 positive cases: 3
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Theresa Egurrola | Administrator | Facility Administrator contacted during the inspection. |
| Mai Yang | Licensing Program Analyst | Conducted the inspection visit. |
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