Inspection Reports for Quartet Senior Living
3150 Glenbrook Circle South, Bettendorf, IA, 52722
Back to Facility ProfileInspection Report Summary
The most recent inspection on September 23, 2025, identified deficiencies related to updating service plans for tenants following significant changes in condition. Earlier inspections showed similar issues with updating service plans and also noted problems with medication administration, nurse training, documentation, and following incident procedures. Complaint investigations included one substantiated case involving failure to notify a tenant’s family about an incident, while other complaints were unsubstantiated. Enforcement actions such as fines or license suspensions were not listed in the available reports. The facility’s record shows ongoing challenges with care planning and documentation, with some corrective actions implemented, but deficiencies have persisted over time.
Deficiencies (last 3 years)
Deficiencies (over 3 years)
4.3 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
2% better than Iowa average
Iowa average: 4.4 deficiencies/yearDeficiencies per year
8
6
4
2
0
Census
Latest occupancy rate
75 residents
Based on a May 2025 inspection.
Census over time
Inspection Report
Annual Inspection
Deficiencies: 1
Date: Sep 23, 2025
Visit Reason
The inspection was conducted as an annual survey of Quartet Senior Living to assess compliance with regulatory requirements related to service plans for tenants.
Findings
The program failed to update service plans for 4 of 9 tenants reviewed when they experienced significant changes in condition, including failure to address mobility, falls, and other care needs in a timely manner.
Deficiencies (1)
Failure to update service plans within 30 days of significant change for 4 of 9 tenants.
Report Facts
Tenants with deficient service plans: 4
Tenants reviewed: 9
Inspection Report
Complaint Investigation
Census: 75
Deficiencies: 0
Date: May 21, 2025
Visit Reason
The inspection was conducted to investigate Complaint 125831-C at Quartet Senior Living.
Complaint Details
Complaint 125831-C was investigated and found to have no regulatory insufficiencies.
Findings
No regulatory insufficiencies were cited during the investigation of the complaint.
Report Facts
Number of tenants without cognitive impairment: 73
Number of tenants with cognitive impairment: 2
Total census: 75
Inspection Report
Complaint Investigation
Census: 65
Deficiencies: 1
Date: Aug 27, 2024
Visit Reason
The inspection was conducted as an investigation into Complaint #123058-C regarding the program's failure to follow incident and accident procedures involving a tenant.
Complaint Details
Investigation into Complaint #123058-C found the program did not notify the family of Tenant #1 about an incident, though hospice nurse was notified. The complaint was substantiated by record review and interviews.
Findings
The program failed to follow the incident and accident procedure for one of three tenants reviewed, specifically failing to notify the tenant's family of an incident while notifying the hospice nurse. The program has since implemented corrective actions including audits and staff training to ensure timely notification of incidents.
Deficiencies (1)
The program failed to follow the incident and accident procedure involving Tenant #1, specifically not notifying the tenant's family of an incident.
Report Facts
Number of tenants without cognitive impairment: 64
Number of tenants with cognitive impairment: 1
Total census: 65
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Regional Director of Operations | Reported understanding of hospice staff notification procedures | |
| Resident Service Director | Resident Service Director (RSD) | Conducted audit of fall incidents and provided training sessions |
Inspection Report
Complaint Investigation
Census: 69
Deficiencies: 4
Date: Feb 21, 2024
Visit Reason
The inspection was a revisit to the initial certification visit and an investigation of Complaint #118968-C regarding regulatory insufficiencies at the assisted living program.
Complaint Details
Complaint #118968-C triggered the revisit and investigation.
Findings
The program failed to complete treatments as ordered, failed to complete evaluations as needed with significant change, failed to document nurse's notes by exception, and failed to update service plans as needed for Tenant #9 who was hospitalized. These deficiencies were confirmed through record review and interviews.
Deficiencies (4)
Failed to complete treatments as ordered for Tenant #9.
Failed to complete evaluations as needed with significant change for Tenant #9.
Failed to document nurse's notes by exception for Tenants #8 and #9.
Failed to update service plans as needed with significant change for Tenant #9.
Report Facts
Number of tenants without cognitive disorder: 68
Number of tenants with cognitive disorder: 1
Total census: 69
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Clinical Director | Interviewed on 2/21/24 confirming all MARs, orders, evaluations, nurse's notes, and service plans were provided for tenants reviewed. |
Inspection Report
Original Licensing
Census: 70
Deficiencies: 7
Date: Sep 13, 2023
Visit Reason
Initial certification visit conducted to determine compliance with certification rules for an Assisted Living Program.
Findings
The Program failed to administer medications as prescribed for 3 of 4 tenants reviewed, failed to provide nurse delegated training within 30 days for new staff, failed to provide nurse delegated training on all tasks for staff administering medications, failed to complete evaluations within 30 days of occupancy for 1 tenant, failed to complete evaluations as needed with significant change for 1 tenant, and failed to update service plans as needed for 7 tenants reviewed.
Deficiencies (7)
Failed to administer medications and treatments as prescribed for 3 of 4 tenants reviewed.
Failed to provide nurse delegated training within 30 days of employment for 2 of 2 staff reviewed.
Failed to provide nurse delegated training on all tasks provided by staff for 3 of 3 staff reviewed.
Failed to complete evaluations within 30 days of occupancy for 1 of 2 tenants reviewed.
Failed to complete evaluation as needed with significant change for 1 of 1 tenant reviewed.
Failed to ensure service plans were updated as needed and/or based on evaluations for 7 of 7 tenants reviewed.
Failed to ensure service plans were updated within 30 days of taking occupancy for 1 of 2 tenants reviewed.
Report Facts
Number of tenants without cognitive impairment: 69
Number of tenants with cognitive impairment: 1
Total census: 70
Medication administration record entries: 30
Medication administration record entries: 15
Number of staff reviewed for nurse delegation training within 30 days: 2
Number of staff reviewed for nurse delegated training on all tasks: 3
Number of tenants reviewed for service plan updates: 7
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