Inspection Report Summary
Most inspections at Ranchview Senior Assisted Living Facility found no deficiencies, including the most recent annual inspection on July 31, 2025, which was clean with no issues cited. Several complaint investigations over the past two years involved serious allegations such as medication errors, neglect, lack of supervision, and improper staff conduct, but all were thoroughly investigated and found to be unsubstantiated. The facility consistently maintained a clean, sanitary environment in good repair, and no enforcement actions, fines, or severe deficiencies were reported. The complaints that arose tended to focus on resident care and supervision, but none were confirmed by inspectors. This record shows a stable compliance history with no recent deficiencies and no pattern of harm or enforcement.
Deficiencies (last 4 years)
Deficiencies (over 4 years)
0 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
Same as California average
California average: 4 deficiencies/yearDeficiencies per year
4
3
2
1
0
Census
Latest occupancy rate
50% occupied
Based on a July 2025 inspection.
This facility has shown a steady increase in demand based on occupancy rates.
Census over time
Inspection Report
Annual Inspection
Census: 21
Capacity: 42
Deficiencies: 0
Jul 31, 2025
Visit Reason
An unannounced required annual inspection was conducted to evaluate compliance with licensing requirements for Ranchview Senior Assisted Living Facility.
Findings
The facility was found to be clean, sanitary, and in good repair with no deficiencies cited. All required safety equipment, furnishings, and documentation were present and in order.
Report Facts
Capacity: 42
Census: 21
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Maria Flores | Marketing Manager | Met with Licensing Program Analysts during inspection and exit interview |
| Nacole Patterson | Licensing Program Analyst | Conducted the inspection |
| Jose De La Cruz | Licensing Program Analyst | Conducted the inspection |
Inspection Report
Complaint Investigation
Census: 23
Capacity: 42
Deficiencies: 0
Jul 3, 2025
Visit Reason
An unannounced complaint investigation was conducted in response to allegations received on 2025-03-06 regarding medication administration errors, neglect in incontinence care, lack of supervision resulting in sexual activity between residents, untimely communication with a resident's representative, and staff training deficiencies.
Findings
The investigation found no evidence to substantiate any of the allegations. Medication was administered correctly, incontinence care was timely and adequate, no sexual activity between residents was confirmed, communications with the resident's representative were prompt, and staff had proper medication training.
Complaint Details
The complaint included multiple allegations: failure to administer medication resulting in seizure, neglect in incontinence care, neglect/lack of supervision leading to sexual activity between residents, failure to respond promptly to resident's representative, and inadequate staff training. All allegations were investigated and found unsubstantiated based on staff interviews, records review, and independent outside source investigations.
Report Facts
Capacity: 42
Census: 23
Staff interviews: 6
Staff interviews: 5
Medication training hours: 8
Medication training completion date: Feb 28, 2024
Calls per day: 3
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Nacole Patterson | Licensing Program Analyst | Conducted the complaint investigation |
| Sabel Martinez | Licensing Program Manager | Oversaw the complaint investigation |
| Maria Flores | Marketing Manager | Facility representative met during investigation and exit interview |
| Jeffrey Settineri | Administrator | Facility administrator named in report header |
Inspection Report
Complaint Investigation
Census: 24
Capacity: 42
Deficiencies: 0
Mar 21, 2025
Visit Reason
An unannounced complaint investigation was conducted in response to an allegation that staff refused to provide an assistive device to a resident.
Findings
The investigation included staff interviews, records review, and direct observation, which found no evidence to corroborate the allegation. The resident's CPAP machine was consistently cleaned and administered by staff, and the allegation was determined to be unsubstantiated.
Complaint Details
The complaint alleged that staff refused to provide an assistive device (CPAP machine) to a resident. The allegation was investigated through interviews with staff and outside sources, records review, and direct observation. No evidence was found to support the claim, and the complaint was unsubstantiated.
Report Facts
Complaint Control Number: 08-AS-20250314154803
Capacity: 42
Census: 24
Number of staff interviewed: 3
Number of signs observed: 3
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Nacole Patterson | Licensing Program Analyst | Conducted the complaint investigation and authored the report |
| Maria Flores | Marketing Manager/Administrator | Facility representative met during the investigation and exit interview |
| Jeffrey Settineri | Administrator | Named as facility administrator |
Inspection Report
Complaint Investigation
Census: 22
Capacity: 42
Deficiencies: 0
Feb 27, 2025
Visit Reason
An unannounced complaint investigation was conducted regarding an allegation that the licensee did not meet a resident's incontinence needs.
Findings
Based on interviews, direct observations, and records review, the allegation that the licensee failed to meet the resident's incontinence needs was unsubstantiated. The resident was observed to be clean and well cared for, and records showed the resident frequently refused medication that would have prevented incontinence episodes.
Complaint Details
The complaint alleged that a resident arrived at an outside care agency with soiled clothing, indicating unmet incontinence needs. Investigation included interviews with staff, the resident, outside sources, and records review. Staff and management stated the resident was clean and dry prior to transport. The resident frequently refused prescribed medication necessary to prevent incontinence. Outside sources did not corroborate the allegation and admitted assumptions were made without confirming facility care.
Report Facts
Medication refusal count: 23
Medication acceptance count: 4
Facility capacity: 42
Resident census: 22
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Nacole Patterson | Licensing Program Analyst | Conducted the complaint investigation and authored the report. |
| Jennifer Lott | Licensing Program Manager | Named as Licensing Program Manager overseeing the investigation. |
| Genoveva Guerrero | Administrator | Facility administrator interviewed during the investigation. |
Inspection Report
Census: 24
Capacity: 42
Deficiencies: 0
Jan 22, 2025
Visit Reason
The visit was an unannounced Case Management visit in response to the self-reported death of a resident on 2025-01-16.
Findings
A wellness check was conducted at the facility with no health or safety issues identified and no deficiencies cited or observed during the visit.
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Jeffrey Settineri | Licensee | Met during the visit and involved in discussion of the visit purpose. |
| Maria Flores | Marketing Director | Met during the visit and involved in discussion of the visit purpose. |
| Nacole Patterson | Licensing Program Analyst | Conducted the unannounced Case Management visit. |
Inspection Report
Complaint Investigation
Census: 23
Capacity: 42
Deficiencies: 0
Dec 20, 2024
Visit Reason
An unannounced complaint investigation visit was conducted in response to allegations that staff did not treat a resident with dignity and handled the resident in a rough manner.
Findings
The investigation found no corroboration of the allegations after interviews with staff, residents, outside sources, and records review. The resident showed no signs of injury and staff behavior was consistent with maintaining dignity. The allegations were determined to be unsubstantiated.
Complaint Details
The complaint alleged staff did not treat a resident with dignity and handled the resident roughly. The investigation included unannounced visits, interviews, and records review. Staff and residents did not corroborate the allegations, and no evidence of injury was found. The complaint was unsubstantiated.
Report Facts
Complaint Control Number: 8
Capacity: 42
Census: 23
Staff interviewed: 5
Estimated Days of Completion: 0
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Nacole Patterson | Licensing Program Analyst | Conducted the complaint investigation and unannounced visit |
| Maria Flores | Marketing Manager | Facility representative met during the investigation and exit interview |
| Jeffrey Settineri | Administrator | Facility administrator named in the report |
| Jennifer Lott | Licensing Program Manager | Named as Licensing Program Manager overseeing the investigation |
Inspection Report
Complaint Investigation
Census: 23
Capacity: 42
Deficiencies: 0
Dec 20, 2024
Visit Reason
The inspection was an unannounced complaint investigation visit triggered by an allegation received on 2024-10-03 that staff did not treat a resident with dignity.
Findings
The investigation found no evidence to substantiate the allegation. Interviews with staff, residents, outside sources, and records review showed no corroboration of staff treating the resident without dignity. The staff member named in the complaint had not worked at the facility since October 2023, prior to the resident's admission.
Complaint Details
The complaint alleged that staff did not treat Resident 1 with dignity. The allegation was unsubstantiated after investigation including interviews, observations, and records review. The resident exhibited manipulative and aggressive behaviors and was not medically indicated for a hospital bed as claimed.
Report Facts
Capacity: 42
Census: 23
Attempts to interview staff: 3
Staff interviewed: 5
Outside sources interviewed: 4
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Nacole Patterson | Licensing Program Analyst | Conducted the complaint investigation and unannounced visit |
| Maria Flores | Marketing Manager | Facility representative met during the investigation and exit interview |
| Jeffrey Settineri | Administrator | Facility administrator named in the report |
| Jennifer Lott | Licensing Program Manager | Named in the report as Licensing Program Manager |
Inspection Report
Complaint Investigation
Census: 23
Capacity: 42
Deficiencies: 0
Dec 20, 2024
Visit Reason
An unannounced complaint investigation visit was conducted in response to allegations received on 02/21/2023 regarding neglect resulting in bodily injury, failure to seek medical attention, and failure to report a resident's change in condition to the responsible party.
Findings
The investigation found that staff properly followed procedures during the incident, preventing greater injury to the resident. Notifications to the hospice agency and family were timely, and x-rays confirmed no fractures. The allegations were unsubstantiated as evidence did not prove neglect or failure to report.
Complaint Details
The complaint involved allegations of neglect causing bodily injury, failure to seek medical attention, and failure to report a resident's change in condition. The investigation included interviews with staff, residents, outside sources, and records review. The allegations were found to be unsubstantiated.
Report Facts
Capacity: 42
Census: 23
Complaint Control Number: 08-AS-20230221091854
Incident date: 2/16/2023 (date of resident incident)
X-ray date: 2/22/2023 (date x-rays were taken)
Notification timeframe: 2
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Nacole Patterson | Licensing Program Analyst | Conducted the complaint investigation |
| Jennifer Lott | Licensing Program Manager | Named in report header and signature |
| Maria Flores | Marketing Manager | Met with during inspection and exit interview |
Inspection Report
Annual Inspection
Census: 25
Capacity: 42
Deficiencies: 0
Jun 18, 2024
Visit Reason
An unannounced required annual inspection was conducted to evaluate compliance with licensing requirements for Ranchview Senior Assisted Living Facility.
Findings
The facility was found to be clean, sanitary, and in good repair with no deficiencies cited. All required safety equipment, furnishings, and records were in order and properly maintained.
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Nacole Patterson | Licensing Program Analyst | Conducted the unannounced required annual inspection. |
| Maria Flores | Marketing Manager | Met with Licensing Program Analyst and participated in the inspection and exit interview. |
| Wendy Diaz | Manager | Participated in the facility tour during the inspection. |
Inspection Report
Complaint Investigation
Census: 27
Capacity: 42
Deficiencies: 0
Mar 14, 2024
Visit Reason
An unannounced complaint investigation was conducted in response to an allegation that staff inappropriately touched a resident.
Findings
The investigation found the allegation to be unfounded based on staff interviews, outside source interviews, resident interview, and records review which indicated the resident had agitation and hallucinations and recanted the accusation.
Complaint Details
The complaint alleged that staff inappropriately touched resident 1 (R1). The allegation was found to be unfounded after investigation, meaning it was false, could not have happened, and/or was without a reasonable basis.
Report Facts
Capacity: 42
Census: 27
Estimated Days of Completion: 0
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Nacole Patterson | Licensing Program Analyst | Conducted the complaint investigation and authored the report |
| Lizzette Tellez | Licensing Program Manager | Named as Licensing Program Manager on the report |
| Maria Flores | Marketing Manager | Met with during the investigation and exit interview |
| Wendy Diaz | Manager | Met with during the investigation |
Inspection Report
Complaint Investigation
Census: 22
Capacity: 42
Deficiencies: 0
Dec 21, 2023
Visit Reason
An unannounced complaint investigation visit was conducted in response to allegations received on 07/12/2023 regarding neglect and failure to observe changes in condition of a resident at Ranchview Senior Assisted Living Facility.
Findings
The investigation found that the allegations of neglect resulting in severe malnourishment, dehydration, multiple pressure injuries, serious injury, and failure to observe change in condition were unsubstantiated. Staff and outside source interviews, records review, and observations indicated appropriate care and interventions were provided, and no evidence supported the allegations.
Complaint Details
The complaint involved allegations of neglect including severe malnourishment, dehydration, multiple pressure injuries, serious injury, and failure to observe changes in condition for Resident 1. The investigation concluded the allegations were unsubstantiated based on interviews, records, and observations.
Report Facts
Facility capacity: 42
Census: 22
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Nacole Patterson | Licensing Program Analyst | Conducted the complaint investigation visit and authored the report |
| Maria Flores | Marketing Manager | Facility representative met during the investigation and exit interview |
| Jeffrey Settineri | Administrator | Facility administrator named in the report |
Inspection Report
Complaint Investigation
Census: 24
Capacity: 42
Deficiencies: 0
Nov 29, 2023
Visit Reason
An unannounced complaint investigation was conducted in response to an allegation that staff were using a belt to restrain a resident in a chair.
Findings
The investigation found that the observed safety belts were positioning cushions with doctor's orders, not restraints. Interviews and record reviews showed no evidence of staff using belts to restrain residents. The allegations were unsubstantiated.
Complaint Details
The complaint alleged staff were using a belt to restrain a resident in a chair. The investigation included observations of residents, review of medical records, and interviews with staff and outside sources. The complaint was found to be unsubstantiated.
Report Facts
Capacity: 42
Census: 24
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Amy Domingo | Licensing Program Analyst | Conducted the complaint investigation and observations |
| Wendy Diaz | Manager | Facility manager met during the investigation and exit interview |
| Jeffrey Settineri | Administrator | Facility administrator named in the report header |
| Simon Jacob | Licensing Program Manager | Named as Licensing Program Manager overseeing the investigation |
Inspection Report
Complaint Investigation
Census: 24
Capacity: 42
Deficiencies: 0
Jul 21, 2023
Visit Reason
An unannounced complaint investigation was conducted due to an allegation that lack of supervision resulted in a resident injury at Ranchview Senior Assisted Living Facility.
Findings
The investigation included interviews, record reviews, and direct observations, which found no evidence to substantiate the allegation. Staff presence was adequate, and no physical altercations were observed or reported during the timeframe in question. The allegation was determined to be unsubstantiated.
Complaint Details
The complaint alleged lack of supervision resulting in injury to resident R1. The allegation was unsubstantiated based on interviews, observations, and record reviews.
Report Facts
Capacity: 42
Census: 24
Estimated Days of Completion: 0
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Nacole Patterson | Licensing Program Analyst | Conducted the complaint investigation and unannounced visit |
| Maria Flores | Marketing Manager | Facility representative met during the investigation and exit interview |
| Jeffrey Settineri | Administrator | Facility administrator named in the report |
| Lizzette Tellez | Licensing Program Manager | Named in the report as Licensing Program Manager |
Inspection Report
Complaint Investigation
Census: 24
Capacity: 42
Deficiencies: 0
Apr 20, 2023
Visit Reason
An unannounced complaint investigation visit was conducted in response to allegations received on 10/14/2022 regarding staff chemically restraining a resident, uncleared staff working at the facility, unlawful eviction, failure to follow reporting requirements, and staff forging documents.
Findings
The investigation included interviews, facility tours, and record reviews, which did not corroborate any of the allegations. No evidence was found to support claims of chemical restraint, uncleared staff working, unlawful eviction, failure to report incidents, or document forgery. The allegations were determined to be unsubstantiated.
Complaint Details
The complaint involved five allegations: staff chemically restrained a resident, uncleared staff working at the facility, unlawful eviction of a resident, licensee not following reporting requirements, and staff forged documents. The investigation found no evidence to substantiate these allegations.
Report Facts
Capacity: 42
Census: 24
Allegations: 5
Estimated Days of Completion: 0
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Nacole Patterson | Licensing Program Analyst | Conducted the complaint investigation and authored the report |
| Lizzette Tellez | Licensing Program Manager | Oversaw the complaint investigation |
| Ryan Ament | Operations Assistant | Facility representative met during the investigation and exit interview |
Inspection Report
Complaint Investigation
Census: 24
Capacity: 42
Deficiencies: 0
Feb 1, 2023
Visit Reason
An unannounced complaint investigation was conducted in response to allegations received on 2022-10-20 that the facility was in disrepair and that the licensee did not address a pest issue.
Findings
The investigation found that the facility was undergoing repairs for an HVAC malfunction and cosmetic remodeling, and pest control services were being regularly performed with no evidence of roach infestation. Both allegations were unsubstantiated based on observations, interviews, and records review.
Complaint Details
The complaint was unsubstantiated after investigation. The allegations included facility disrepair and failure to address pest issues, both of which were found to be unproven based on evidence.
Report Facts
Capacity: 42
Census: 24
Insect monitors serviced: 13
Insect monitors with no activity: 12
Dates of HVAC repair: Repairs completed on 2022-10-18 after leak reported on 2022-10-13
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Nacole Patterson | Licensing Program Analyst | Conducted the complaint investigation and authored the report |
| Jeffrey Settineri | Licensee/Administrator | Provided information and photos regarding HVAC repairs and facility condition |
| Maria Flores | Marketing Manager | Met with Licensing Program Analyst during the investigation and exit interview |
Inspection Report
Complaint Investigation
Census: 22
Capacity: 42
Deficiencies: 0
Nov 17, 2022
Visit Reason
The visit was an unannounced complaint investigation conducted in response to allegations that staff do not assist residents with bathing and that the facility does not provide activities for residents.
Findings
The investigation found that all residents are assisted with showering as scheduled and as needed, with staff making multiple attempts to encourage residents. Activities are provided daily, with residents generally enjoying participation. The allegations were determined to be unsubstantiated based on interviews, observations, and record reviews.
Complaint Details
The complaint investigation was triggered by allegations that staff do not assist residents with bathing and that the facility does not provide activities. The allegations were found to be unsubstantiated after review of records, interviews with residents, staff, and representatives, and observations of activities.
Report Facts
Capacity: 42
Census: 22
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Vicky Williamson | Licensing Program Analyst | Conducted the complaint investigation and authored the report |
| Genoveva Guerrero | Administrator | Met with Licensing Program Analyst during the investigation |
| Magdalena Garcia | Activity Director | Provided information about activities during the investigation |
| Jeffrey Settineri | Administrator | Named as facility administrator in the report header |
Inspection Report
Original Licensing
Capacity: 42
Deficiencies: 0
May 3, 2022
Visit Reason
An announced Pre-Licensing inspection was conducted to evaluate the facility for initial licensing and certification.
Findings
The facility was found to be clean, well-maintained, and in good condition with no deficiencies noted. All safety features and resident amenities were observed to be appropriate and operational.
Report Facts
Hot water temperature: 105
Ambient temperature: 71.5
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Jeffrey Settineri | Administrator | Met with Licensing Program Analyst during Pre-Licensing inspection |
Inspection Report
Original Licensing
Census: 24
Capacity: 42
Deficiencies: 0
Mar 29, 2022
Visit Reason
The visit was conducted as a Component II evaluation for the initial licensing (CHOW application) of Ranchview Senior Assisted Living Facility to verify the applicant/administrator's understanding of California Code Title 22 Regulations and readiness for licensing.
Findings
The Component II completion was successful, confirming the applicant/administrator's understanding of facility operation, admission policies, staffing requirements, restrictive health conditions, emergency preparedness, complaints and reporting, and pre-licensing readiness.
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Jeffrey Settineri | Administrator | Applicant/administrator who participated in the Component II evaluation |
| Joyce Ballesteros | Participant in the Component II evaluation | |
| Mirella Quaranta | Licensing Program Manager | Named as Licensing Program Manager on the report |
| Susan Nguyen | Licensing Program Analyst | Named as Licensing Program Analyst on the report |
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