Inspection Reports for Rancho Ontario 55+ Community

The inspection was a required unannounced annual inspection to evaluate compliance with licensing requirements for the facility.

The facility was inspected using Compliance and Regulatory Enforcement tools, with no deficiencies issued. The facility met requirements for safety, staffing, infection control, medication management, and documentation.

Unannounced Case Management Visit to follow up on a Self-reported special incident report (SIR) regarding alleged sexual abuse between a resident and staff on 2025-04-06.

No deficiencies were observed during the visit. Interviews were conducted with the Executive Director, involved staff, and the resident. The facility was toured with no concerns or obstructions noted.

Unannounced case management visit regarding a self-reported incident on the relocation of 16 residents from Santa Monica Gardens to Brookdale Uptown Whittier due to mandatory evacuation orders from Fire Advisory.

A health and safety check was conducted with no concerns observed. The facility has sufficient beds, supplies, and staffing to accommodate relocated residents, with all residents having designated rooms and continued care maintained. Fire inspection and drills were verified as completed.

The inspection was an unannounced required 1-year visit using the full Care Compliance and Regulatory Enforcement (CARE) Tools to evaluate compliance with regulatory standards.

The facility was found to be in compliance with all regulatory requirements with no deficiencies observed during the annual inspection. The inspection covered 12 CARE tool domains including infection control, physical plant safety, staffing, resident records, food services, and disaster preparedness.

The inspection was an unannounced complaint investigation visit triggered by an allegation that staff does not ensure air quality is safe for residents in care.

The investigation found insufficient evidence to substantiate the allegation that toxic air was entering a resident's room and causing health problems. Interviews with staff and residents, observations, and medical record reviews did not support the claim, resulting in the allegation being unsubstantiated.

The complaint alleged that unhealthy air enters Resident 1's room causing health problems. Five of six staff denied the allegation, nine of ten residents could not corroborate it, and the Nurse Practitioner did not link the resident's eye health issues to air quality. The Licensing Program Analyst observed no dust or particles and noted the resident had covered vents with cardboard and tape. The allegation was unsubstantiated due to lack of evidence.

The visit was an unannounced complaint investigation triggered by an allegation that staff failed to properly assess residents after falls.

The investigation included interviews with staff and residents, review of incident reports, and observation. The allegation was found to be unsubstantiated due to lack of sufficient evidence, with staff and residents denying the claim and documentation supporting proper assessment and reporting of falls.

The allegation was that staff failed to properly assess residents after falls. Interviews with 7 staff members denied the allegation, and 6 residents interviewed could not corroborate it. Incident reports for 3 falls in the last 2 months showed proper assessment and follow-up. The allegation was determined to be unsubstantiated.

The visit was an unannounced complaint investigation conducted in response to allegations received on 2024-03-12 regarding pest control issues and improper disposal of a resident's personal belongings.

The investigation found insufficient evidence to substantiate the allegations that staff failed to keep the facility free of insects and that staff disposed of a resident's personal belongings without consent. Interviews, observations, and record reviews did not support the complaints, resulting in an unsubstantiated determination.

The complaint involved two allegations: 1) Staff did not keep the facility free of insects, specifically roaches in a resident's room, and 2) Staff disposed of the resident's personal belongings without consent. Both allegations were unsubstantiated based on staff and resident interviews, observations, and documentation review.

The inspection was an unannounced required 1-year visit using the full Care Compliance and Regulatory Enforcement (CARE) Tools to evaluate compliance with regulatory standards.

The facility was found to be in compliance with all inspected domains including infection control, operational requirements, physical plant safety, staffing, personnel records, resident records, planned activities, food service, medical and dental services, disaster preparedness, and care for residents with special health needs. No deficiencies were observed during the annual inspection.

The inspection was an unannounced complaint investigation visit conducted to investigate multiple allegations received on 03/29/2022 regarding resident care, food storage, activities, and contract provision at the facility.

The investigation found all allegations to be unsubstantiated based on interviews with staff and residents, record reviews, and observations. Residents and staff denied the allegations, and evidence showed adequate food availability, activities, and contract provision.

The complaint investigation addressed allegations that residents' needs were not being met, the facility was not storing an adequate amount of food, the facility was not providing activities, and the facility did not provide residents with a copy of the contract. All allegations were found unsubstantiated.

Licensing Program Analyst Kruz Long conducted an unannounced visit to the facility to conduct an Annual Inspection.

The facility was found to be operating within licensed capacity and in compliance with state regulations including fire safety, resident care, staff training, and medication management. No deficiencies were observed during the visit.

The visit was an unannounced complaint investigation conducted in response to allegations received on 01/05/2022 regarding medication mismanagement, inadequate staff training, and inadequate staffing at the facility.

The investigation included interviews with residents and staff, review of medication administration records, and staff training documentation. The allegations were found to be unsubstantiated as residents and staff denied the claims and records supported adequate medication management, staff training, and staffing levels.

The complaint investigation addressed three allegations: 1) Staff mismanaging residents' medications, 2) Staff not adequately trained, and 3) Facility having inadequate staffing. Interviews with twelve residents and staff, as well as record reviews, did not support these allegations. The complaint was determined to be unsubstantiated.

The visit was an unannounced complaint investigation conducted to address the allegation that a resident was being charged for services not rendered.

The investigation found that the resident had signed an admission agreement but had not moved into the facility, although personal belongings were stored there. Staff and residents interviewed denied the allegation, and there was insufficient evidence to substantiate the complaint. The allegation was therefore unsubstantiated.

The complaint alleged that a resident was being charged monthly for services not rendered. The investigation was unsubstantiated due to lack of evidence.

The inspection was an annual required visit to evaluate the facility's compliance with regulations, including infection control, resident safety, and staff documentation.

The inspection found the facility to be in compliance with all applicable regulations, including infection control, medication storage, emergency contacts, and safety equipment. No deficiencies were issued.

The inspection was an unannounced complaint investigation visit triggered by an allegation received on 2019-09-09 that the facility had roaches.

The investigation found one roach carcass under the stairway in the parking garage area, with the rest of the facility appearing clean. Interviews with residents indicated occasional sightings of roaches. The allegation was substantiated based on the preponderance of evidence.

The complaint was substantiated. The allegation was that the facility had roaches. The investigation included a site visit, interviews with residents, review of pest control service records, and a facility tour. The preponderance of evidence standard was met to substantiate the complaint.

The inspection was an unannounced complaint investigation visit triggered by allegations including facility disrepair, unsanitary conditions, pest infestation, inadequate food service, and failure to return residents' personal belongings.

The investigation substantiated allegations of facility disrepair related to roof leaks and elevator malfunction, and unsanitary conditions due to improper trash disposal. Allegations of roach infestation and inadequate food service were partially substantiated with some residents reporting cold food and occasional roaches but no infestation. The allegation of staff stealing residents' personal belongings was unsubstantiated.

The complaint investigation was substantiated for allegations of facility disrepair and unsanitary conditions. The allegations of roach infestation and inadequate food service were partially substantiated, while the allegation of staff stealing residents' personal belongings was unsubstantiated.

The inspection was conducted as an unannounced complaint investigation following an allegation that a resident was molested while in care.

The investigation included interviews with residents and staff, as well as a review of records. No evidence was found to substantiate the allegation, and the complaint was determined to be unsubstantiated due to lack of preponderance of evidence.

The allegation was that a resident was molested while in care. Interviews with residents and staff indicated no knowledge or evidence of abuse. The allegation was unsubstantiated.

The inspection was an unannounced complaint investigation triggered by allegations received on 2020-11-12 regarding facility disrepair, cleanliness, and presence of roaches.

The investigation substantiated allegations that the facility was in disrepair with roof leaks and that the facility was not clean due to trash disposal practices posing potential health risks. The allegation of roaches was found unsubstantiated based on interviews, observations, and pest control records.

The complaint investigation was substantiated for allegations of facility disrepair and uncleanliness, and unsubstantiated for the allegation of roaches. The investigation included interviews with residents and staff, review of repair invoices, cleaning logs, and pest control records.