Inspection Reports for Rancho Ontario 55+ Community
1456 E Philadelphia St, Ontario, CA 91761, CA, 91761
Back to Facility ProfileInspection Report Summary
Most inspections found no deficiencies, with the most recent report on July 22, 2025, showing full compliance across safety, staffing, infection control, medication management, and documentation. Several complaint investigations over the past years were unsubstantiated, including allegations about air quality, fall assessments, pest control, and resident care. Earlier reports from 2021 and 2022 documented some facility disrepair issues such as roof leaks, elevator problems, and trash disposal concerns, along with isolated pest sightings that led to minor deficiencies but no enforcement actions or fines. Since those findings, the facility appears to have addressed these issues, as later inspections found no deficiencies and no ongoing pest problems. The overall trend shows improvement and consistent compliance in recent years.
Deficiencies (last 5 years)
Deficiencies (over 5 years)
1.2 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
70% better than California average
California average: 4 deficiencies/yearDeficiencies per year
4
3
2
1
0
Census
Latest occupancy rate
43% occupied
Based on a July 2025 inspection.
Census over time
Inspection Report
Annual Inspection
Census: 121
Capacity: 280
Deficiencies: 0
Date: Jul 22, 2025
Visit Reason
The inspection was a required unannounced annual inspection to evaluate compliance with licensing requirements for the facility.
Findings
The facility was inspected using Compliance and Regulatory Enforcement tools, with no deficiencies issued. The facility met requirements for safety, staffing, infection control, medication management, and documentation.
Report Facts
Hospice waiver residents: 8
Rooms inspected: 12
Personnel files reviewed: 6
Resident files reviewed: 10
Liability insurance coverage: 1000000
Liability insurance coverage: 3000000
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Suzie Magpayo | Administrator | Met with Licensing Program Analyst during inspection and named in report |
| Cynthia Chan | Licensing Program Analyst | Conducted the required annual inspection |
| Fernando Fierros | Supervisor | Named as supervisor in the report |
Inspection Report
Follow-Up
Census: 115
Capacity: 280
Deficiencies: 0
Date: Apr 10, 2025
Visit Reason
Unannounced Case Management Visit to follow up on a Self-reported special incident report (SIR) regarding alleged sexual abuse between a resident and staff on 2025-04-06.
Findings
No deficiencies were observed during the visit. Interviews were conducted with the Executive Director, involved staff, and the resident. The facility was toured with no concerns or obstructions noted.
Report Facts
Capacity: 280
Census: 115
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Christian Gutierrez | Licensing Program Analyst | Conducted the unannounced Case Management Visit |
| Preciousa Magpayo | Executive Director | Met with Licensing Program Analyst during the visit and involved in interviews |
Inspection Report
Census: 130
Capacity: 280
Deficiencies: 0
Date: Jan 10, 2025
Visit Reason
Unannounced case management visit regarding a self-reported incident on the relocation of 16 residents from Santa Monica Gardens to Brookdale Uptown Whittier due to mandatory evacuation orders from Fire Advisory.
Findings
A health and safety check was conducted with no concerns observed. The facility has sufficient beds, supplies, and staffing to accommodate relocated residents, with all residents having designated rooms and continued care maintained. Fire inspection and drills were verified as completed.
Report Facts
Number of relocated residents: 16
Fire inspection date: Sep 15, 2024
Fire and disaster drill date: Dec 19, 2024
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Daniel Konishi | Licensing Program Analyst | Conducted the unannounced case management visit and health and safety check |
| Suzie Magpayo | Executive Director | Met with Licensing Program Analyst and provided information about the relocation and facility status |
| David Sicairos | Supervisor | Supervisor overseeing the licensing evaluation |
Inspection Report
Annual Inspection
Census: 103
Capacity: 280
Deficiencies: 0
Date: Jun 13, 2024
Visit Reason
The inspection was an unannounced required 1-year visit using the full Care Compliance and Regulatory Enforcement (CARE) Tools to evaluate compliance with regulatory standards.
Findings
The facility was found to be in compliance with all regulatory requirements with no deficiencies observed during the annual inspection. The inspection covered 12 CARE tool domains including infection control, physical plant safety, staffing, resident records, food services, and disaster preparedness.
Report Facts
Residents receiving home health services: 5
Residents receiving hospice care: 4
Hospice waiver residents: 8
Staff files reviewed: 8
Resident files reviewed: 10
Fire clearance capacity: 280
Liability insurance per occurrence: 2500000
Liability insurance total annual aggregate: 20000000
Resident medications reviewed: 10
Medication supply duration: 30
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Suzie Magpayo | Administrator | Administrator who assisted with the inspection and was named in the report |
| Jose Villalobos | Licensing Evaluator | Licensing evaluator who conducted the inspection |
| Fernando Fierros | Supervisor | Supervisor overseeing the inspection |
Inspection Report
Complaint Investigation
Census: 105
Capacity: 280
Deficiencies: 0
Date: May 13, 2024
Visit Reason
The inspection was an unannounced complaint investigation visit triggered by an allegation that staff does not ensure air quality is safe for residents in care.
Complaint Details
The complaint alleged that unhealthy air enters Resident 1's room causing health problems. Five of six staff denied the allegation, nine of ten residents could not corroborate it, and the Nurse Practitioner did not link the resident's eye health issues to air quality. The Licensing Program Analyst observed no dust or particles and noted the resident had covered vents with cardboard and tape. The allegation was unsubstantiated due to lack of evidence.
Findings
The investigation found insufficient evidence to substantiate the allegation that toxic air was entering a resident's room and causing health problems. Interviews with staff and residents, observations, and medical record reviews did not support the claim, resulting in the allegation being unsubstantiated.
Report Facts
Staff interviewed: 6
Residents interviewed: 10
Facility capacity: 280
Facility census: 105
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jose Villalobos | Licensing Program Analyst | Conducted the complaint investigation visit |
| Fernando Fierros | Licensing Program Manager | Named as Licensing Program Manager on the report |
| Suzie Magpayo | Executive Director | Met with Licensing Program Analyst during the investigation |
Inspection Report
Complaint Investigation
Census: 110
Capacity: 280
Deficiencies: 0
Date: May 7, 2024
Visit Reason
The visit was an unannounced complaint investigation triggered by an allegation that staff failed to properly assess residents after falls.
Complaint Details
The allegation was that staff failed to properly assess residents after falls. Interviews with 7 staff members denied the allegation, and 6 residents interviewed could not corroborate it. Incident reports for 3 falls in the last 2 months showed proper assessment and follow-up. The allegation was determined to be unsubstantiated.
Findings
The investigation included interviews with staff and residents, review of incident reports, and observation. The allegation was found to be unsubstantiated due to lack of sufficient evidence, with staff and residents denying the claim and documentation supporting proper assessment and reporting of falls.
Report Facts
Falls in last 2 months: 3
Staff interviewed: 7
Residents interviewed: 6
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jose Villalobos | Licensing Program Analyst | Conducted the complaint investigation visit |
| Fernando Fierros | Licensing Program Manager | Named as Licensing Program Manager on report |
| Suzie Magpayo | Executive Director | Met with Licensing Program Analyst during investigation |
Inspection Report
Complaint Investigation
Census: 102
Capacity: 280
Deficiencies: 0
Date: Mar 20, 2024
Visit Reason
The visit was an unannounced complaint investigation conducted in response to allegations received on 2024-03-12 regarding pest control issues and improper disposal of a resident's personal belongings.
Complaint Details
The complaint involved two allegations: 1) Staff did not keep the facility free of insects, specifically roaches in a resident's room, and 2) Staff disposed of the resident's personal belongings without consent. Both allegations were unsubstantiated based on staff and resident interviews, observations, and documentation review.
Findings
The investigation found insufficient evidence to substantiate the allegations that staff failed to keep the facility free of insects and that staff disposed of a resident's personal belongings without consent. Interviews, observations, and record reviews did not support the complaints, resulting in an unsubstantiated determination.
Report Facts
Capacity: 280
Census: 102
Staff interviewed: 7
Residents interviewed: 8
Date pest control service: Oct 10, 2023
Resident move-out date: Oct 31, 2023
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jose Villalobos | Licensing Program Analyst | Conducted the complaint investigation visit |
| Fernando Fierros | Licensing Program Manager | Named as Licensing Program Manager on report |
| Suzie Magpayo | Executive Director | Met with Licensing Program Analyst during investigation |
Inspection Report
Annual Inspection
Census: 107
Capacity: 280
Deficiencies: 0
Date: Jul 18, 2023
Visit Reason
The inspection was an unannounced required 1-year visit using the full Care Compliance and Regulatory Enforcement (CARE) Tools to evaluate compliance with regulatory standards.
Findings
The facility was found to be in compliance with all inspected domains including infection control, operational requirements, physical plant safety, staffing, personnel records, resident records, planned activities, food service, medical and dental services, disaster preparedness, and care for residents with special health needs. No deficiencies were observed during the annual inspection.
Report Facts
Residents receiving hospice care: 8
Staff files reviewed: 7
Resident files reviewed: 10
Fire and disaster drill date: Jun 15, 2023
Emergency and Disaster Plan date: Jan 20, 2023
Liability Insurance Amount: 5000000
Hot water temperature range: 109.4-118.4
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Preciosa Magpayo | Administrator | Facility administrator who assisted with the inspection and whose certificate expires on 2023-08-10 |
| Christine Wong | Licensing Evaluator | Licensing Program Analyst who conducted the inspection |
| David Sicairos | Supervisor | Supervisor overseeing the inspection |
Inspection Report
Complaint Investigation
Census: 116
Capacity: 280
Deficiencies: 0
Date: Nov 4, 2022
Visit Reason
The inspection was an unannounced complaint investigation visit conducted to investigate multiple allegations received on 03/29/2022 regarding resident care, food storage, activities, and contract provision at the facility.
Complaint Details
The complaint investigation addressed allegations that residents' needs were not being met, the facility was not storing an adequate amount of food, the facility was not providing activities, and the facility did not provide residents with a copy of the contract. All allegations were found unsubstantiated.
Findings
The investigation found all allegations to be unsubstantiated based on interviews with staff and residents, record reviews, and observations. Residents and staff denied the allegations, and evidence showed adequate food availability, activities, and contract provision.
Report Facts
Capacity: 280
Census: 116
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Alberto Lopez | Licensing Program Analyst | Conducted the complaint investigation visit |
| Preciosa Magpayo | Executive Director | Facility administrator interviewed during investigation |
| Lisa Hicks | Licensing Program Manager | Named in report as Licensing Program Manager |
Inspection Report
Annual Inspection
Census: 122
Capacity: 280
Deficiencies: 0
Date: Jul 27, 2022
Visit Reason
Licensing Program Analyst Kruz Long conducted an unannounced visit to the facility to conduct an Annual Inspection.
Findings
The facility was found to be operating within licensed capacity and in compliance with state regulations including fire safety, resident care, staff training, and medication management. No deficiencies were observed during the visit.
Report Facts
Licensed capacity: 280
Census: 122
Inspection duration: 4
Staff records reviewed: 10
Resident records reviewed: 10
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Suzie Preciosa Magpayo | Administrator | Met with Licensing Program Analyst during inspection and named in report. |
| Kruz Long | Licensing Program Analyst | Conducted the unannounced annual inspection. |
| Fernando Fierros | Signed the report. |
Inspection Report
Complaint Investigation
Census: 120
Capacity: 280
Deficiencies: 0
Date: Feb 23, 2022
Visit Reason
The visit was an unannounced complaint investigation conducted in response to allegations received on 01/05/2022 regarding medication mismanagement, inadequate staff training, and inadequate staffing at the facility.
Complaint Details
The complaint investigation addressed three allegations: 1) Staff mismanaging residents' medications, 2) Staff not adequately trained, and 3) Facility having inadequate staffing. Interviews with twelve residents and staff, as well as record reviews, did not support these allegations. The complaint was determined to be unsubstantiated.
Findings
The investigation included interviews with residents and staff, review of medication administration records, and staff training documentation. The allegations were found to be unsubstantiated as residents and staff denied the claims and records supported adequate medication management, staff training, and staffing levels.
Report Facts
Residents interviewed: 12
Staff interviewed: 6
Capacity: 280
Census: 120
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Preciosa Magpay | Administrator | Met with Licensing Program Analyst during the complaint investigation |
| Christine Wong | Licensing Program Analyst | Conducted the complaint investigation |
| Christine Yee | Licensing Program Manager | Named in report as Licensing Program Manager |
Inspection Report
Complaint Investigation
Census: 117
Capacity: 280
Deficiencies: 0
Date: Nov 17, 2021
Visit Reason
The visit was an unannounced complaint investigation conducted to address the allegation that a resident was being charged for services not rendered.
Complaint Details
The complaint alleged that a resident was being charged monthly for services not rendered. The investigation was unsubstantiated due to lack of evidence.
Findings
The investigation found that the resident had signed an admission agreement but had not moved into the facility, although personal belongings were stored there. Staff and residents interviewed denied the allegation, and there was insufficient evidence to substantiate the complaint. The allegation was therefore unsubstantiated.
Report Facts
Capacity: 280
Census: 117
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jose Villalobos | Licensing Program Analyst | Conducted the complaint investigation |
| Fernando Fierros | Licensing Program Manager | Named in report header and signature |
| Suzie Magpayo | Administrator | Facility administrator met during investigation and exit interview |
Inspection Report
Annual Inspection
Census: 111
Capacity: 280
Deficiencies: 0
Date: Jul 9, 2021
Visit Reason
The inspection was an annual required visit to evaluate the facility's compliance with regulations, including infection control, resident safety, and staff documentation.
Findings
The inspection found the facility to be in compliance with all applicable regulations, including infection control, medication storage, emergency contacts, and safety equipment. No deficiencies were issued.
Report Facts
Resident files reviewed: 10
Staff files reviewed: 10
Residents' medication files reviewed: 10
Perishable food supply: 2
Non-perishable food supply: 7
Hot water temperature range: 107.6-119.1
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Suzie Magpayo | Administrator | Assisted with the inspection visit and received the exit interview |
| Jonathan Renojo | Maintenance Director | Met with Licensing Program Analyst and explained reason for visit |
| Christine Wong | Licensing Program Analyst | Conducted the annual required visit |
Inspection Report
Complaint Investigation
Census: 113
Capacity: 280
Deficiencies: 1
Date: Jun 1, 2021
Visit Reason
The inspection was an unannounced complaint investigation visit triggered by an allegation received on 2019-09-09 that the facility had roaches.
Complaint Details
The complaint was substantiated. The allegation was that the facility had roaches. The investigation included a site visit, interviews with residents, review of pest control service records, and a facility tour. The preponderance of evidence standard was met to substantiate the complaint.
Findings
The investigation found one roach carcass under the stairway in the parking garage area, with the rest of the facility appearing clean. Interviews with residents indicated occasional sightings of roaches. The allegation was substantiated based on the preponderance of evidence.
Deficiencies (1)
The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. This requirement was not met as evidenced by the sighting of 1 roach carcass under the stairway in the parking garage area and resident reports of roach sightings.
Report Facts
Capacity: 280
Census: 113
Deficiency due date: Jun 2, 2021
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Suzie Magpayo | Executive Director | Met with during inspection and involved in complaint findings |
| Kruz Long | Licensing Program Analyst | Conducted the complaint investigation and signed the report |
| Fernando Fierros | Licensing Program Manager | Named in the report as Licensing Program Manager |
Inspection Report
Complaint Investigation
Census: 113
Capacity: 280
Deficiencies: 3
Date: May 8, 2021
Visit Reason
The inspection was an unannounced complaint investigation visit triggered by allegations including facility disrepair, unsanitary conditions, pest infestation, inadequate food service, and failure to return residents' personal belongings.
Complaint Details
The complaint investigation was substantiated for allegations of facility disrepair and unsanitary conditions. The allegations of roach infestation and inadequate food service were partially substantiated, while the allegation of staff stealing residents' personal belongings was unsubstantiated.
Findings
The investigation substantiated allegations of facility disrepair related to roof leaks and elevator malfunction, and unsanitary conditions due to improper trash disposal. Allegations of roach infestation and inadequate food service were partially substantiated with some residents reporting cold food and occasional roaches but no infestation. The allegation of staff stealing residents' personal belongings was unsubstantiated.
Deficiencies (3)
The licensee did not ensure that resident roofs on the fourth floor are in good repair at all times, posing a potential health and safety risk.
The licensee did not ensure that the elevator is working properly, posing a potential health and safety or personal rights risk to residents.
The licensee did not ensure that the resident's trash is stored in a manner that will not attract insects or transmit any odor, posing a health and safety risk.
Report Facts
Facility capacity: 280
Census: 113
Plan of Correction due date: May 21, 2021
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Preciosa Magpayo | Administrator | Facility Administrator involved in interviews and findings |
| Cynthia D Chan | Licensing Program Analyst | Investigator conducting the complaint investigation |
| Lisa Hicks | Licensing Program Manager | Manager overseeing the complaint investigation |
Inspection Report
Complaint Investigation
Census: 113
Capacity: 280
Deficiencies: 0
Date: Apr 22, 2021
Visit Reason
The inspection was conducted as an unannounced complaint investigation following an allegation that a resident was molested while in care.
Complaint Details
The allegation was that a resident was molested while in care. Interviews with residents and staff indicated no knowledge or evidence of abuse. The allegation was unsubstantiated.
Findings
The investigation included interviews with residents and staff, as well as a review of records. No evidence was found to substantiate the allegation, and the complaint was determined to be unsubstantiated due to lack of preponderance of evidence.
Report Facts
Capacity: 280
Census: 113
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kruz Long | Licensing Program Analyst | Conducted the complaint investigation and delivered findings |
| Fernando Fierros | Licensing Program Manager | Named in report as Licensing Program Manager |
| Suzie Magpayo | Executive Director | Facility representative met during investigation and exit interview |
Inspection Report
Complaint Investigation
Census: 112
Capacity: 280
Deficiencies: 2
Date: Apr 15, 2021
Visit Reason
The inspection was an unannounced complaint investigation triggered by allegations received on 2020-11-12 regarding facility disrepair, cleanliness, and presence of roaches.
Complaint Details
The complaint investigation was substantiated for allegations of facility disrepair and uncleanliness, and unsubstantiated for the allegation of roaches. The investigation included interviews with residents and staff, review of repair invoices, cleaning logs, and pest control records.
Findings
The investigation substantiated allegations that the facility was in disrepair with roof leaks and that the facility was not clean due to trash disposal practices posing potential health risks. The allegation of roaches was found unsubstantiated based on interviews, observations, and pest control records.
Deficiencies (2)
Facility did not ensure roof leaks were completely repaired, with leaks and ceiling water stains observed in rooms #441, 421, and 401.
Facility protocol allowed residents to place trash outside their doors by 7:00pm for night shift housekeeper pickup, posing a potential health, safety, or personal rights risk.
Report Facts
Residents interviewed: 11
Staff interviewed: 7
Plan of Correction due date: Apr 29, 2021
Facility capacity: 280
Facility census: 112
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Mary G Flores | Licensing Program Analyst | Conducted the complaint investigation |
| Rebecca Orendain | Licensing Program Manager | Oversaw the complaint investigation |
| Preciosa Magpay | Administrator | Facility administrator interviewed during investigation |
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