Inspection Reports for Rialto Assisted Living

An unannounced case management visit was conducted to amend a report and gather signatures related to complaint #56-AS-20241114215838.

The visit involved discussion and provision of report LIC809 to the facility administrator. No specific deficiencies or findings are detailed in the report.

The visit was in reference to complaint #56-AS-20241114215838; no substantiation status is provided.

The visit was an unannounced annual inspection conducted by the Licensing Program Analyst to evaluate compliance with regulations at the Rialto Assisted Living Facility.

The inspection found that the facility generally met regulatory requirements with comfortable physical conditions, adequate food service, and sufficient care staff. However, two deficiencies were cited related to medication administration and hospice care waiver compliance, along with one technical violation regarding incomplete staff health screening documentation.

The visit was a Case Management Visit conducted in response to a Special Incident Report (SIR) submitted on 2024-02-01, to check health and safety and conduct interviews related to a complaint.

No deficiencies were observed during the visit. A health and safety check and interviews with staff and clients were conducted, and the report was reviewed with the Administrator.

The visit was triggered by a complaint and a Special Incident Report submitted to the Community Care Licensing Office on 2024-02-01. The case management visit included interviews and health and safety checks. No deficiencies were found.

Licensing Program Analyst LaVette Farlow conducted a case management visit to the facility and met with Administrator Tae Kim. The visit included obtaining signatures on an amended complaint report.

An exit interview was conducted where the amended complaint report was discussed and a copy was provided to the Administrator at the conclusion of the visit.

The visit was an unannounced complaint investigation triggered by an allegation that staff were not properly maintaining a resident's bathroom.

The investigation included observations, record reviews, and interviews with staff and residents. It was found that housekeeping conducted daily spot checks and weekly deep cleanings, and the specific issue with a shower curtain was addressed and resolved. The allegation was deemed unsubstantiated due to lack of preponderance of evidence.

The complaint alleged improper maintenance of a resident's bathroom. Interviews revealed housekeeping protocols and that the shower curtain was replaced as of 10/09/2024. The allegation was found unsubstantiated.

An unannounced complaint investigation was conducted in response to an allegation that staff did not maintain a comfortable temperature for residents in care.

The investigation found that the facility has a functioning air conditioning unit and has not experienced any problems with temperature control. The facility temperature was observed at 72 degrees and staff and residents stated the temperature is adjusted as needed. The allegation was unsubstantiated.

The complaint alleged that staff did not maintain a comfortable temperature for residents. The allegation was found to be unsubstantiated based on interviews, document review, and facility observation.

An unannounced complaint investigation was conducted in response to an allegation that staff unlawfully evicted a resident.

The investigation included interviews, file reviews, and a facility walkthrough. The allegation was found to be unsubstantiated as evidence showed the resident was not in compliance with admission agreements and house rules, and had incidents involving verbal threats and appearing under the influence.

The complaint alleged that staff unlawfully evicted a resident. The investigation found the allegation to be unfounded and without reasonable basis, resulting in an unsubstantiated determination.

Unannounced complaint investigation visit conducted due to allegations that staff were not addressing a resident's fall risk and that a resident sustained an unwitnessed fall due to lack of staff supervision.

The investigation found that the facility had implemented a treatment plan including hourly routine checks and alarm sensor pads to minimize fall risks. Interviews and record reviews indicated sufficient staff coverage and that residents' needs were being met. The allegations were determined to be unsubstantiated due to lack of preponderance of evidence.

The complaint involved allegations that staff were not addressing a resident's fall risk and that a resident sustained an unwitnessed fall due to lack of staff supervision. The investigation concluded these allegations were unsubstantiated.

The inspection visit was an unannounced complaint investigation triggered by an allegation that staff did not seek medical attention for a resident in a timely manner.

The investigation found that the resident had a history of falls and sometimes refused assistance. Both staff and the resident denied any delay in seeking medical attention, and the allegation was determined to be unsubstantiated due to lack of preponderance of evidence.

The complaint alleged that staff did not seek medical attention for a resident in a timely manner. The allegation was unsubstantiated after investigation, with staff and resident interviews indicating no delay in medical care.

The Licensing Program Analyst conducted an unannounced Annual Inspection of the Rialto Assisted Living Facility to evaluate compliance with regulatory requirements.

The facility was generally well maintained with adequate physical plant conditions, food service, care and supervision, and medication management. However, two resident records were found out of compliance due to missing updated Physician's Reports, resulting in a cited deficiency.

The visit was an unannounced Case Management visit conducted in response to a Special/Unusual Incident Report (SIR) submitted on 2023-10-05 regarding a resident's fall and delayed staff response.

No imminent health and safety concerns were observed during the visit. The resident was unavailable for interview due to hospitalization. Staff interviews and document reviews were compliant. No deficiencies were cited.

The visit was conducted as a Case Management Visit in response to a Special/Unusual Incident Report submitted on 2023-09-27 regarding a physical altercation between two residents on 2023-09-25.

The Licensing Program Analyst observed no imminent health and safety concerns during the visit. No deficiencies were cited per Title 22, Division 6, of the California Code or Regulations.

The complaint involved a physical altercation between two residents, R1 and R2, observed by dietary staff. Paramedics were called for medical evaluations. R1 had relocated to another facility and R2 was out with family during the visit. The complaint was investigated with staff interviews and chart reviews.

The visit was an unannounced complaint investigation triggered by an allegation that staff was under the influence while providing care and supervision to residents.

The investigation found the allegation unsubstantiated as the staff member in question had not worked at the facility for over a year and there was no evidence of substance use at work.

The complaint alleged that a staff member was under the influence and smoked marijuana on the job. Interviews and records review confirmed the staff member was no longer associated with the facility, resulting in an unsubstantiated finding.

The inspection was an unannounced complaint investigation visit triggered by a complaint received on 2020-12-08 regarding a questionable death at the facility.

The investigation found that Resident 1, who passed away on 2020-12-08, had preexisting conditions and was in isolation due to a diagnosis. Based on interviews and records reviewed, the allegation of questionable death was unsubstantiated due to lack of preponderance of evidence.

The complaint alleged a questionable death of Resident 1 on 2020-12-08. The allegation was investigated through witness and resident interviews and records review. The allegation was found unsubstantiated.

An unannounced visit was conducted to continue the investigation of multiple complaints and to deliver amended allegation findings for complaint number 18-AS-20201203110823.

The complaint allegations investigated during the visit were found to be unsubstantiated, including the amended complaint number 18-AS-20201203110823.

Complaint allegations for complaint numbers 18-AS-20201210082804, 18-AS-20201208165511, and amended complaint 18-AS-20201203110823 were found to be unsubstantiated.

The inspection was an unannounced complaint investigation triggered by an allegation that a resident sustained multiple falls while in care at the Rialto Assisted Living Facility.

The investigation found that the resident had one recent fall which was self-reported and led to hospital evaluation, but there was no history of multiple falls while admitted to the facility. The complaint allegation was determined to be unsubstantiated due to insufficient evidence.

The complaint alleged that a resident sustained multiple falls while in care. The investigation revealed the resident had one fall recently but no history of multiple falls during admission. The allegation was unsubstantiated as there was not a preponderance of evidence to prove the violation occurred.

The inspection was an unannounced complaint investigation visit triggered by allegations that staff were not meeting residents' toileting needs and were not assisting residents.

The investigation found the allegations to be unsubstantiated after interviews with residents, staff, and administrators, observations, and record reviews. Residents did not smell of urine and reported being changed regularly, and no evidence was found to support neglect or lack of assistance by staff.

The complaint investigation was unsubstantiated. Allegations included staff not meeting residents' toileting needs and neglecting residents in room #48. Interviews and observations did not corroborate these claims, and the preponderance of evidence standard was not met.

An unannounced complaint investigation was conducted in response to allegations that staff were stealing and selling residents' medication.

The investigation found all medications accounted for during a random inventory and interviews with staff and residents did not substantiate the allegations. The complaint was determined to be unsubstantiated.

The complaint alleged staff stealing and selling resident medication involving Staff #1. The investigation included interviews, observations, and records review. The allegations were unsubstantiated based on medication inventory and statements from staff and residents.

The visit was an unannounced annual inspection conducted by the Licensing Program Analyst to evaluate compliance with regulatory requirements at the Rialto Assisted Living Facility.

The inspection found the facility to be generally compliant with regulations regarding physical plant conditions, food service, care and supervision, and record keeping. However, a deficiency was cited related to staff training, specifically that not all staff had current documented CPR/First Aid certification.

The inspection was an unannounced complaint investigation visit conducted in response to a complaint received on 07/07/2020 alleging a bug infestation and failure to provide reasonable accommodation to a resident.

The investigation substantiated the allegation of a bed bug infestation in the facility, particularly in rooms #33 and #35, posing an immediate health risk. The allegation that a resident was not provided reasonable accommodation was unsubstantiated due to lack of supporting evidence.

The complaint investigation was substantiated for the allegation of bug infestation, with evidence of bed bugs found in rooms and mop buckets, and previous extermination efforts noted. The allegation that a resident was not provided reasonable accommodation was unsubstantiated.

An unannounced complaint investigation was conducted regarding an allegation that facility staff denied resident food.

Based on staff and resident interviews, observations, and review of resident records, the allegation was found to be unsubstantiated. No deficiencies were observed during the visit.

The complaint alleged that facility staff denied resident food. The investigation found no preponderance of evidence to prove the alleged violation occurred, and the allegation was unsubstantiated.

The inspection was an unannounced complaint investigation visit triggered by an allegation that facility staff were providing residents with illegal drugs.

The investigation found that the allegations were unfounded; staff did not provide residents with illegal drugs, and the complaint was dismissed.

The complaint alleged that facility staff were providing residents with illegal drugs. The investigation determined the complaint was unfounded, meaning the allegations were false or without reasonable basis.

The inspection was an unannounced complaint investigation visit triggered by an allegation that staff do not prevent a resident from smoking in the facility.

The investigation found that the allegation was unsubstantiated. Staff had a no smoking policy inside the building, issued a written warning to the resident, and observed no tobacco smell inside. The resident was observed smoking outside on the patio with the door partially open.

The complaint alleged that staff do not prevent a resident from smoking in the facility. The allegation was found unsubstantiated after investigation including interviews, observations, and record review.

The inspection was conducted as an unannounced complaint investigation following a complaint received on 2022-12-19 alleging that staff do not prevent residents from smoking in the facility.

The investigation found that the facility enforces a no smoking indoors policy, with residents observed smoking only in designated outdoor areas. Staff remind residents of the policy and issue eviction notices if needed. The complaint was determined to be unsubstantiated due to lack of evidence of violation.

Complaint allegation that staff do not prevent residents from smoking in the facility was investigated and found unsubstantiated.

An unannounced visit was conducted to investigate a complaint alleging that facility staff used inappropriate language toward a resident.

The investigation included interviews with the resident, staff, and witnesses. The allegation was found to be unsubstantiated due to lack of preponderance of evidence to prove the violation occurred.

The complaint alleged that facility staff used inappropriate language toward resident R1. Interviews with the resident indicated inappropriate language was used once, but staff and witnesses denied this. The complaint was unsubstantiated.

The inspection visit was an unannounced complaint investigation conducted in response to an allegation that facility staff did not safeguard a resident's personal belongings.

The investigation found that the allegation was unfounded; staff did not remove the resident's personal property as alleged, and the complaint was dismissed.

The complaint alleged that staff removed a side table from resident R1's bedroom. The investigation included an interview with R1, who confirmed that staff did not remove the item after learning it was personal property. The complaint was determined to be unfounded.

An unannounced complaint investigation was conducted in response to allegations that staff did not safeguard residents' belongings and that staff threatened a resident in care.

The investigation found that the allegations were unsubstantiated due to lack of sufficient evidence. Interviews and record reviews did not confirm that staff broke the resident's Playstation 3 or threatened the resident. No deficiencies were cited during the visit.

The complaint investigation was unsubstantiated. Allegations included staff not safeguarding residents' belongings and threatening a resident. Interviews with staff and residents, as well as review of incident and police reports, did not support the allegations.

An unannounced visit was conducted to investigate a complaint alleging that a resident was not being provided adequate meal service while in care.

The investigation found that food service was never denied to residents, including those arriving late, and tray service was provided upon request. The allegation was determined to be unsubstantiated due to lack of preponderance of evidence.

The complaint alleged that a resident was denied adequate meal service because he was denied food service when arriving late. Interviews with the Administrator, staff, and residents indicated that food service was always provided, and the allegation was found unsubstantiated.

An unannounced visit was conducted to investigate complaints alleging that a resident was not treated with dignity and respect and that staff interrupted a residential council meeting.

The investigation substantiated the allegations that a staff member interrupted a resident council meeting without invitation and voiced unwarranted opinions, failing to treat residents with dignity and respect. Two deficiencies were cited related to these findings.

The complaint investigation was substantiated based on interviews and evidence, confirming that the allegations of lack of dignity and respect and interruption of a resident council meeting by staff were valid.

The visit was an unannounced case management visit to follow up on a special incident report received on July 6, 2022, regarding an allegation of inappropriate touching between clients.

No deficiencies were cited during the visit. The licensing analysts reviewed video footage, obtained the police report number, and interviewed the administrator. The facility staff reported no inappropriate touching was captured on video, and no arrests were made.

The inspection was conducted as an unannounced complaint investigation regarding allegations that the facility does not have sufficient staff to meet residents' needs and is not following the resident's admission agreement.

The investigation found that the facility has sufficient staff to meet residents' needs and is following the resident's admission agreement, including cleaning linens weekly as agreed. The allegations were deemed unsubstantiated.

The complaint was unsubstantiated based on interviews, review of staffing and cleaning schedules, and observations of the resident's living quarters.

This unannounced visit was conducted to investigate multiple complaint allegations received on 06/23/2022 regarding food access, food storage, expired food service, dignity of residents by the kitchen supervisor, and administrative response to resident complaints.

The investigation found no substantiated evidence supporting the complaints. Interviews and inspections revealed that residents did receive food, frozen foods were properly stored, no expired foods were served, and complaints were addressed by management. The allegations were determined to be unsubstantiated or unfounded.

The complaint investigation was unsubstantiated for allegations related to denial of food access, improper food storage, serving expired food, and dignity issues by the kitchen supervisor. Another complaint alleging the administrator was not addressing resident complaints was found unfounded.

This unannounced visit was conducted to investigate a complaint alleging that facility staff threatened a resident with eviction, inappropriately touched a resident, and made inappropriate remarks to a resident.

The investigation included interviews with five employees and ten residents and a review of resident records. The complaint allegations were found to be unsubstantiated as residents did not report being pushed, hit, or spoken to inappropriately, and there was insufficient evidence to prove the alleged violations occurred.

The complaint was unsubstantiated based on interviews and record review. Although the allegation may have happened or is valid, there was not a preponderance of evidence to prove the alleged violation occurred.

An unannounced visit was conducted to investigate a complaint alleging that resident's fees were increased without proper notice.

The investigation found conflicting information regarding the allegation. The resident reported not receiving written notice of a rate increase, while staff stated notification letters were sent. The allegation was determined to be unsubstantiated due to lack of preponderance of evidence.

The complaint alleged that resident's fees were increased without proper notice. The allegation was found to be unsubstantiated after investigation.

An unannounced complaint investigation visit was conducted to investigate allegations that the facility has insects, rodents, and that the kitchen is in disrepair.

The investigation substantiated the allegation that the facility has insects, specifically cockroaches in the kitchen and insects in residents' bedrooms. The allegations of rodents and kitchen disrepair were found unsubstantiated based on the preponderance of evidence.

The complaint investigation was substantiated for the presence of insects but unsubstantiated for rodents and kitchen disrepair. The pest control company manages only the outside of the facility, and kitchen staff provide pest control inside the kitchen.

An unannounced visit was conducted to investigate a complaint alleging that staff spoke inappropriately to a resident.

The investigation, which included file reviews and interviews with residents and staff, found no preponderance of evidence to substantiate the allegation. Multiple residents and staff denied that inappropriate speech occurred, and the administrator reported no prior complaints.

The complaint alleged that staff spoke inappropriately to a resident. The allegation was found to be unsubstantiated after investigation.

An unannounced annual inspection was conducted with an emphasis on infection control at the Rialto Assisted Living Facility.

No deficiencies were observed or cited during the inspection. The facility demonstrated compliance with infection control practices, including COVID-19 mitigation measures and adequate supplies of PPE and hygiene materials.

The inspection visit was an unannounced follow-up to multiple complaints, specifically reviewing concerns related to meal service policies noted in Resident Council meeting notes.

The Licensing Program Analyst found that residents should not be denied meals for arriving late, issuing a Technical Violation Advisory Note instead of a deficiency, as it was unknown if any resident had actually been denied food service.

The visit was complaint-related, following up on multiple complaints. The issue involved a policy noted in Resident Council meeting notes stating residents may not be served if late to meals. The violation was issued as a Technical Violation Advisory Note, not a deficiency, with no confirmation that residents were denied food.

The inspection was an unannounced complaint investigation visit triggered by an allegation that the facility did not seek medical attention timely for a client in care.

The investigation substantiated that the facility failed to provide adequate observation and care for resident R1, resulting in R1 being admitted to the hospital for an infected rash. The facility staff did not report the rash timely to R1's Power of Attorney or seek medical assistance promptly. Additionally, the facility had not updated R1's assessment since 2015 despite observed decline in condition. Another complaint alleging illegal eviction was found to be unfounded.

The complaint investigation was substantiated for the allegation that the facility did not seek medical attention timely for a client in care. The allegation of illegal eviction was investigated and found to be unfounded.

The inspection was an unannounced complaint investigation visit triggered by allegations including staff failing to provide a safe environment, lack of care and supervision, and failure to provide a comfortable environment for residents.

The investigation substantiated allegations that staff failed to provide a safe environment by not intervening in a resident's repeated reckless use of an electric scooter that endangered others, and lack of care and supervision related to failure to update a resident's care plan and delayed life-saving measures. The allegation regarding failure to provide a comfortable environment was unsubstantiated due to lack of evidence.

The complaint was substantiated based on evidence that staff failed to provide a safe environment and adequate care and supervision. The allegation regarding failure to provide a comfortable environment was unsubstantiated.

The inspection was an unannounced complaint investigation visit conducted in response to allegations received on 03/24/2020 regarding unsanitary storage of facility supplies and lack of hot water.

The allegation that the facility's supplies were stored in an unsanitary manner was substantiated due to paper towels being left on the bathroom counter instead of in the dispenser, posing a contamination risk. The allegation that the facility did not have hot water was unsubstantiated as the lack of hot water on 03/24/2020 was due to plumbing repairs completed the same day.

The complaint investigation was substantiated for the allegation of unsanitary storage of supplies and unsubstantiated for the allegation of no hot water. The substantiated finding was based on visual inspection and observation of paper towel storage. The unsubstantiated finding was based on interviews and review of maintenance records confirming plumbing repairs resolved the hot water issue.

Unannounced complaint investigation visit conducted to investigate allegations that the facility was not providing residents with timely access to their money and that the facility was not maintained in a healthful manner.

The investigation substantiated that the facility delayed cashing residents' Social Security checks in April 2020, causing some residents to be without access to their funds for almost one week. Additionally, the facility was found to have a strong cigarette smoke odor near the smoking area wing, affecting residents including those on oxygen, and there was a lack of eviction notice despite repeated warnings for indoor smoking.

The complaint was substantiated based on evidence that residents did not have timely access to their money due to delayed cashing of Social Security checks, and that the facility was not maintained in a healthful manner due to cigarette smoke odor affecting residents.

The inspection visit was an unannounced complaint investigation triggered by an allegation that the facility was in disrepair, specifically regarding a reported ceiling collapse in Room #32.

The investigation substantiated the complaint that Room #32 was in disrepair due to a ceiling collapse that occurred on 11/23/2020. The occupant was displaced for over three weeks while repairs were ongoing but incomplete as of 12/15/2020, constituting a potential personal rights violation.

The complaint was substantiated based on interviews and record review. The allegation that the facility was in disrepair was found valid because the preponderance of the evidence standard was met.

The visit was an unannounced complaint investigation triggered by an allegation that facility staff did not ensure that residents have towels.

The allegation was found to be unsubstantiated after resident interviews and review of laundry services. The facility provides linens and towels, residents may also purchase and clean their own items. However, a deficiency was cited due to insufficient supply of towels, with only one clean towel found in the laundry room during a prior visit.

The complaint was unsubstantiated. The allegation was that facility staff did not ensure residents had towels. Investigation found laundry services are provided weekly and as needed, residents may have their own towels, but the facility was cited for insufficient supply of towels posing a potential health risk.

The visit was an unannounced complaint investigation conducted in response to a complaint alleging that the facility was in disrepair.

The investigation found no evidence to substantiate the allegation of disrepair. Interviews and maintenance logs did not support the claim, and the resident involved reported having fixed the issue themselves. The allegation was determined to be unsubstantiated.

The complaint alleged that the facility was in disrepair. The allegation was investigated through interviews and review of maintenance logs but was found to be unsubstantiated due to lack of evidence.

The inspection was an unannounced complaint investigation visit conducted to follow up on complaints alleging that the facility denied a resident a refund and that staff did not administer a resident's medication.

The complaint alleging denial of a resident refund was found to be unfounded after review of records and interviews, confirming the resident was properly refunded. The complaint alleging staff did not administer medication was unsubstantiated due to insufficient evidence, with documentation showing the resident frequently refused medication and staff documented refusals separately.

Two allegations were investigated: 1) Facility denied resident a refund, which was found to be unfounded. 2) Staff did not administer resident's medication, which was found to be unsubstantiated.

The visit was an unannounced case management investigation to address recent concerns regarding facility operations, specifically handling of residents' mail and stimulus checks, and to investigate a reported bed bug infestation in Room #35.

The facility was found to be properly handling residents' mail and stimulus checks for those they serve as Representative Payee. However, a bed bug infestation was observed in Room #35, with insufficient treatment measures taken by the facility, resulting in a cited deficiency.

The investigation was triggered by complaints about residents' mail handling and stimulus check processing, as well as a bed bug infestation in Room #35. The complaint regarding mail and stimulus checks was not substantiated, but the bed bug issue was substantiated and cited as a deficiency.

The Licensing Program Analyst arrived unannounced to investigate recent concerns regarding facility operations including bed bugs, roommate issues, smoking in rooms, sale of postal stamps, and broken laundry machines.

The facility had resolved issues related to bed bugs and roommate/smoking concerns. A technical violation was issued regarding the sale of postal stamps. A deficiency was cited for one of two washing machines being broken since 6/16/21 and not expected to be repaired until 7/8/21, posing a potential personal rights and health risk.

The visit was an unannounced complaint investigation following a complaint received on 02/17/2021 alleging that the facility has pests.

The investigation included interviews, document review, and inspection of the kitchen area. No pests or evidence of pests were observed, and the facility demonstrated regular pest control measures. The complaint was found to be unsubstantiated due to lack of evidence.

The complaint alleging that the facility has pests was investigated and found to be unsubstantiated based on interviews, record review, and observations.