Inspection Reports for Ridge at the Stratford
1739 West Myrtle Ave, Phoenix, AZ 85021, United States, AZ, 85021
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Inspection Report
Complaint Investigation
Capacity: 170
Deficiencies: 20
Jun 9, 2025
Visit Reason
State-compiled facility profile showing 14 inspections from 2023-02 to 2025-06 with deficiency history and complaint investigations.
Findings
Multiple complaint investigations and compliance inspections found numerous deficiencies related to service plan updates, medication administration, documentation, abuse reporting, resident safety, and facility policies. Several deficiencies were repeat citations indicating ongoing compliance issues.
Complaint Details
Multiple complaint investigations conducted between 2023 and 2025 revealed deficiencies in service plans, medication administration, abuse reporting, resident safety, and documentation. Several deficiencies were repeat citations indicating ongoing compliance issues.
Deficiencies (20)
| Description |
|---|
| R9-10-808.A.4.b.i-iii. Service Plans: Failed to ensure written service plans were updated at least every three months for residents receiving directed care services. |
| R9-10-808.C.1.a-g. Service Plans: Failed to ensure caregiver documented services provided in resident's medical record for one of two residents reviewed. |
| R9-10-815.C.7. Directed Care Services: Failed to ensure service plans included coordination of communications with resident's representative or family. |
| B. Medication Administration: Failed to ensure medication was administered in compliance with medication order for one of three residents reviewed. |
| C. Caregiver Assistance: Failed to ensure caregivers provided assistance with activities of daily living according to service plan for two of four residents sampled. |
| A. Service Plan Level of Service: Failed to ensure service plans included level of service expected for residents. |
| A. Service Plan Signature: Failed to ensure service plans were signed and dated by resident, manager, and nurse or medical practitioner for multiple residents. |
| B. Abuse Reporting: Failed to document actions taken to prevent suspected abuse, neglect, or exploitation from occurring in the future. |
| C. Medication Storage: Failed to ensure service plans included how medication would be stored and controlled for residents storing medication in their rooms. |
| B. Acceptance of Residents: Accepted or retained residents requiring continuous medical or nursing services without proper documentation or compliance. |
| A. Orientation: Failed to ensure residents received orientation to exits and evacuation routes within 24 hours of acceptance. |
| D. Incident Documentation: Failed to document date, time, description, witnesses, actions taken, notifications, and prevention measures for accidents or emergencies. |
| B. Resident Treatment: Failed to ensure residents were treated with dignity, respect, and consideration; restraint was improperly applied. |
| B. Misappropriation: Failed to prevent misappropriation of resident property by facility staff or volunteers. |
| A. Caregiver Training: Failed to ensure caregivers completed approved training programs and orientation. |
| A. Personnel Records: Failed to maintain complete personnel records including employment end dates and verification of skills. |
| A. Water Availability: Failed to ensure water was available and accessible to residents at all times. |
| R9-10-120.F. Opioid Prescribing and Treatment: Failed to document resident's need for opioid and monitor effect before and after administration. |
| D. Poisonous Materials: Failed to maintain poisonous or toxic materials in locked areas inaccessible to residents. |
| D. Sleeping Area Privacy: Failed to ensure adjustable window covers were provided for resident privacy. |
Report Facts
Inspections on page: 14
Total deficiencies: 55
Complaint inspections: 13
Total capacity: 170
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| E1 | Manager | Acknowledged multiple deficiencies related to service plans, documentation, abuse reporting, and medication administration. |
| E2 | Caregiver/Med Tech | Named in medication administration and training deficiencies. |
| E3 | Med Tech | Involved in resident altercation and restraint incident; employment terminated. |
| E4 | Caregiver | Named in personnel record and training deficiencies. |
| E5 | Caregiver | Acknowledged lack of fall prevention training and documentation issues. |
| E11 | Staff Member | Authored progress notes related to resident injury incident. |
| E12 | Compliance Officer | Reported audit findings on documentation inaccuracies. |
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