Inspection Reports for River Ridge at Avon

Routine onsite inspection conducted for licensure category ALSA 135, including verification of Alzheimer's special care units and infection prevention requirements.

No violations of the General Statutes of Connecticut or regulations of Connecticut State Agencies were identified at the time of this inspection.

An unannounced visit was made to River Ridge at Avon concluding on December 4, 2024, by a representative of the Facility Licensing and Investigations Section of the Department of Public Health for the purpose of a licensing inspection renewal.

The agency failed to ensure annual physicals were completed by two of two Assisted Living Service Agency (ALSA) aides, with last physicals dated in 2021 and 2022, not meeting the Regulations of Connecticut State Agencies.

The inspection was conducted to identify violations of the General Statutes of Connecticut and/or regulations of Connecticut State Agencies at the facility.

Violations were identified at the time of this inspection, as indicated by the checked box on the report form.

An unannounced visit was made to Bal Avon on March 7, 2024 by a representative of the Facility Licensing and Investigations Section of the Department of Public Health for the purpose of conducting an investigation related to complaint CT#38023.

The investigation found that the Assisted Living Service Agency (ALSA) failed to complete a timely comprehensive investigation following identification of a bruise to a client with an allegation of rape. The report details the client's medical background, the timeline of observations and evaluations of bruising, and the failure of the agency to initiate a timely investigation until five days after the initial report.

Complaint CT#38023 involved an allegation of rape and failure of the agency to promptly investigate bruising observed on Client #1. The complaint was substantiated by findings of delayed investigation and inadequate response to the client's injury and allegations.

On-site review of the plan of correction for complaint investigation CT#33728.

A revisit was conducted on 10/02/2023 to review the plan of correction submitted by the agency. Based on interviews, facility tour, documentation review, and audits, no violations were identified.

Complaint investigation CT#33728; the revisit was to review the plan of correction.

The inspection was conducted as a complaint investigation related to Complaint Investigation #33728.

Violations of the General Statutes of Connecticut and/or regulations of Connecticut State Agencies were identified at the time of this inspection, with an attached violation letter dated 2023-03-21.

Complaint Investigation #33728 was the basis for the visit. Violations were substantiated as indicated by the checked box and attached violation letter.

The inspection visit was conducted as a complaint investigation related to Complaint CT #32591 and to identify any violations of the General Statutes of Connecticut and/or regulations of Connecticut State Agencies.

Violations of the General Statutes of Connecticut and/or regulations of Connecticut State Agencies were identified at the time of this inspection. Verification of Alzheimer's special care units or programs and full-time Infection Prevention and Control Specialist requirements were also confirmed.

Complaint Investigation CT #32591 was the basis for the visit. Violations were identified during the inspection as noted in the attached violation letter dated 8/31/22 and 9/12/22.

The inspection visit was conducted as a complaint investigation related to Connecticut complaint CT #32591, including verification of Alzheimer's special care units and compliance with infection prevention and control requirements.

Violations of the General Statutes of Connecticut and/or regulations were identified at the time of inspection. The report notes the presence of violations but does not provide detailed findings or deficiency descriptions in the provided text.

Complaint investigation CT #32591 was the reason for the visit. Violations were identified during the inspection.

The inspection visit was conducted as a complaint investigation related to Complaint Investigation CT #32591.

Violations of the General Statutes of Connecticut and/or regulations of Connecticut State Agencies were identified at the time of this inspection. Verification of Alzheimer's special care units and full-time Infection Prevention and Control Specialist requirements were also confirmed.

Complaint Investigation CT #32591 was the reason for the visit. Violations were identified during the inspection.

An unannounced visit was made to Bal Avon on August 18, 2022 by a representative of the Facility Licensing and Investigations Section of the Department of Public Health for the purpose of conducting an investigation related to complaint CT #32591.

The Assisted Living Services Agency (ALSA) failed to ensure a client's needs were met and failed to ensure clients were free from abuse and neglect. Specifically, ALSA aide #1 used profanity and was terminated for violating policies on conduct and discourteous treatment of clients.

Complaint CT #32591. The complaint was substantiated as the ALSA aide was found to have used profanity towards the client and was terminated for violating conduct policies.

Unannounced visits were made to Bal Avon by representatives of the Department of Public Health for the purpose of conducting multiple investigations with additional information received through December 31, 2021.

Violations of Connecticut State Agencies regulations were identified, including failure to protect a client from physical injury and failure to implement safety interventions, improper medication administration, and failure to update service plans timely. The facility submitted a Plan of Correction outlining measures to prevent recurrence and monitor quality assurance.

Complaint CT #s 30970, 31115 were referenced in the report.

The inspection was conducted as an unannounced complaint investigation visit on November 27, 2018 and December 27, 2019 by the Department of Public Health to review violations of Connecticut State regulations at BAL Avon Assisted Living Services Agency.

The investigation found multiple violations including failure to provide assistance according to client service plans, failure to consider client dignity, delayed responses to client calls, inadequate staff training on dementia and pain recognition, and failure to complete annual performance evaluations for aides. The facility was cited for noncompliance with state statutes and regulations.

The visit was complaint-related under investigation number 26431. Violations were substantiated as indicated by the issuance of a violation letter dated 2020-01-22.

Unannounced visits were made to BAL Avon on November 27, 2018 and December 27, 2019 by a representative of the Facility Licensing and Investigations Section of the Department of Public Health for the purpose of conducting an investigation.

Violations of Connecticut State Agencies regulations were identified related to failure to provide assistance in accordance with agency policies, failure to consider client dignity during care, inadequate staff training on dementia and pain recognition, failure to complete annual performance evaluations, and delayed responses to client call bells.

The investigation was complaint-related, triggered by concerns about client care and response times. The report details substantiated violations including failure to provide care according to plans and dignity considerations, inadequate staff training, and delayed call bell responses.

The inspection was conducted as a licensing renewal inspection for an assisted living facility.

Violations of the General Statutes of Connecticut and/or regulations were identified at the time of this inspection, as indicated by the attached violation letter. Approval for issuance of license was granted.