Inspection Reports for
Rocky Ridge Manor

3111 HIGHWAY A, MANSFIELD, MO, 65704-8105

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Deficiencies (last 6 years)

Deficiencies (over 6 years) 4 deficiencies/year

Deficiencies are regulatory violations found during state inspections.

27% better than Missouri average
Missouri average: 5.5 deficiencies/year

Deficiencies per year

12 9 6 3 0
2019
2022
2023
2024
2025
2026

Census

Latest occupancy rate 48 residents

Based on a January 2026 inspection.

This facility has shown a steady increase in demand based on occupancy rates.

Occupancy over time

21 28 35 42 49 56 Oct 2019 Dec 2023 Sep 2024 Jan 2025 Apr 2025 Jan 2026

Inspection Report

Complaint Investigation
Census: 48 Deficiencies: 2 Date: Jan 13, 2026

Visit Reason
The inspection was conducted due to a complaint alleging that the facility failed to timely report and properly investigate an allegation of abuse involving one resident (Resident #1) and a staff member (Restorative Nurse Aide E).

Complaint Details
Complaint #2713651 involved an allegation by Resident #1 that Restorative Nurse Aide E asked the resident to suck his/her breast and play with him/her. The facility failed to report this allegation to the state within two hours and did not conduct a full investigation. The accused staff was not suspended and continued to work. The Administrator acknowledged the allegation should have been reported and investigated.
Findings
The facility failed to report allegations of possible abuse immediately to the Administrator and within two hours to the state licensing agency. Additionally, the facility did not complete a full and documented investigation of the abuse allegation, and the accused staff member was not suspended pending investigation.

Deficiencies (2)
Failed to timely report suspected abuse to the Administrator and state licensing agency within two hours.
Failed to complete and document a full investigation of all allegations of abuse with steps taken to protect residents during the investigation.
Report Facts
Facility census: 48 Complaint number: 2713651

Employees mentioned
NameTitleContext
RNA ERestorative Nurse AideAccused staff member in the abuse allegation
CMT FCertified Medication TechnicianWitness present during the resident's accusation and interview
DONDirector of NursingDocumented resident's accusation and conducted limited investigation
AdministratorAcknowledged failure to report and investigate abuse allegation

Inspection Report

Complaint Investigation
Census: 49 Deficiencies: 3 Date: Apr 30, 2025

Visit Reason
The inspection was conducted due to complaints regarding the treatment of a resident's rights and allegations of abuse involving Resident #1 at Rocky Ridge Manor.

Complaint Details
The complaint involved Resident #1 who was denied smoke breaks by the Social Services Director (SSD) as a form of punishment despite not having a guardian's permission. The resident also alleged abuse by staff, including verbal and physical abuse, which was not reported to the state licensing agency in a timely manner. The facility failed to fully investigate these allegations and did not suspend accused staff pending investigation.
Findings
The facility failed to ensure residents were treated with dignity when a staff member withheld a resident's smoke breaks improperly. Additionally, the facility failed to timely report and fully investigate two allegations of abuse involving the same resident, including failure to notify the state licensing agency and incomplete investigations.

Deficiencies (3)
Failed to honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights by improperly withholding a resident's smoke breaks.
Failed to timely report allegations of abuse to management and the state licensing agency within required timeframes.
Failed to complete and document a full investigation of all allegations of abuse, including steps taken to protect residents during the investigation.
Report Facts
Facility census: 49 Admission date: Jan 21, 2025 MDS assessment date: Feb 3, 2025 Care plan revision date: Apr 1, 2025 Progress note date: Apr 16, 2025 Progress note date: Mar 31, 2025

Employees mentioned
NameTitleContext
Social Services Director (SSD)Social Services DirectorNamed in findings related to withholding smoke breaks and handling abuse allegations
Certified Nurse's Aide (CNA) ACertified Nurse's AideInterviewed regarding resident rights and abuse reporting
Certified Nurse's Aide (CNA) BCertified Nurse's AideInterviewed regarding resident rights and abuse reporting
Certified Medication Technician (CMT) DCertified Medication TechnicianInterviewed regarding resident rights and abuse reporting
Registered Nurse (RN) ERegistered NurseInterviewed regarding abuse reporting procedures
Business Office Manager (BOM)Business Office ManagerInterviewed regarding abuse reporting and facility policies
Director of Nursing (DON)Director of NursingInterviewed regarding abuse reporting and resident rights
AdministratorAdministratorInterviewed regarding abuse investigations and facility policies

Inspection Report

Complaint Investigation
Census: 49 Deficiencies: 2 Date: Jan 15, 2025

Visit Reason
The inspection was conducted due to allegations of sexual abuse by one resident towards other residents, focusing on the facility's failure to protect residents from abuse and to report allegations to the State Survey Agency within the required timeframe.

Complaint Details
The complaint investigation focused on Resident #1's sexually abusive behaviors towards Residents #2, #3, and #4. The facility failed to implement new care plans or interventions to prevent further abuse and failed to report multiple abuse allegations to the State Survey Agency within the required two-hour timeframe.
Findings
The facility failed to protect residents from sexual abuse by Resident #1, who exhibited sexually inappropriate behaviors towards multiple residents. Staff failed to implement new interventions or care plans to prevent further abuse. Additionally, the facility failed to timely report multiple allegations of abuse to the State Survey Agency as required.

Deficiencies (2)
Failed to protect residents from sexual abuse by Resident #1 exhibiting sexually inappropriate behaviors towards other residents.
Failed to timely report allegations of resident-to-resident sexual abuse to the State Survey Agency within the required two hours.
Report Facts
Facility census: 49 15-minute checks: 1 Dates of documented incidents: Multiple dates including 11/18/24, 11/20/24, 12/01/24, 12/09/24, 12/17/24, and 01/06/25

Employees mentioned
NameTitleContext
RN ARegistered NurseReported Resident #1's sexual abuse behaviors to DON and considered the behaviors sexual abuse
LPN CLicensed Practical NurseUpdated care plans, reported sexual abuse behaviors to physician, DON, and Administrator, stated abuse should have been reported to DHSS
SSDSocial Services DirectorHad conversations with Resident #1 about inappropriate behaviors, aware of reporting requirements, stated Administrator responsible for reporting abuse
DONDirector of NursingNotified of Resident #1's behaviors, responsible for oversight of care and reporting
AdministratorFacility AdministratorAcknowledged Resident #1's behaviors and reporting failures, responsible for reporting to DHSS
CNA HCertified Nurse AideWitnessed sexual abuse behaviors and reported to charge nurse and DON
CNA FCertified Nurse AideReported Resident #1 on 15-minute checks due to sexual behaviors
CNA ECertified Nurse AideReported Resident #1's inappropriate sexual behaviors to charge nurse
CMT DCertified Medication TechReported witnessing sexual abuse and stated reporting responsibilities
Nurse PractitionerNurse PractitionerAware of Resident #1's behaviors and monitoring, involved in care
PhysicianPhysicianNotified of Resident #1's behaviors, stated behaviors beyond facility capability

Inspection Report

Routine
Census: 39 Deficiencies: 10 Date: Sep 12, 2024

Visit Reason
Routine inspection of Rocky Ridge Manor nursing home to assess compliance with regulatory standards including resident care, infection control, activities, and staff competency.

Findings
The facility had multiple deficiencies including failure to accommodate resident needs for call light placement, incomplete PASARR screening, failure to update care plans for hospice services, inadequate assistance with activities of daily living, insufficient meaningful activities programming, improper catheter and wound care infection control practices, delayed pain management, lack of trauma-informed care for a resident with PTSD, incomplete nurse aide competency evaluations, and failure to maintain a clean and safe environment.

Deficiencies (10)
Failed to provide reasonable accommodation for a resident by not placing the call light within reach.
Failed to complete required PASARR screening prior to or upon admission for one resident.
Failed to update care plans to include hospice services for two residents.
Failed to assist a resident with peri-care following incontinence and toileting.
Failed to provide an ongoing program of meaningful activities based on residents' interests and abilities.
Failed to provide appropriate care and infection control during wound care and catheter care, including failure to perform hand hygiene and improper use of PPE.
Failed to provide timely and effective pain management for a resident with frequent severe pain.
Failed to provide trauma-informed care by not addressing PTSD diagnosis, triggers, and interventions in the care plan and not informing staff.
Failed to complete annual competency evaluations and performance reviews for two certified nurse aides.
Failed to maintain a sanitary and comfortable environment including unclean ice machine exterior, dirty light fixtures, vents, and ceiling areas.
Report Facts
Facility census: 39 Deficiencies cited: 10 Resident count in activity sign-in sheets: 39

Employees mentioned
NameTitleContext
RN LRegistered NurseObserved providing wound and catheter care with infection control deficiencies
CNA CCertified Nurse AideMentioned in relation to pain reporting and peri-care deficiencies
CNA DCertified Nurse AideMentioned in relation to call light placement and peri-care
CNA FCertified Nurse AideMentioned in relation to hospice care knowledge and pain reporting
CNA GCertified Nurse AideMentioned in relation to hospice care and trauma-informed care knowledge
CNA JCertified Nurse AideMentioned in relation to peri-care procedures
CNA PCertified Nurse AideMentioned in relation to resident agitation and PTSD knowledge
RN HRegistered NurseMentioned in relation to call light placement, pain management, and wound care
Director of NursingDirector of NursingProvided multiple interviews regarding care plan expectations, pain management, and staff competencies
Activities DirectorActivities DirectorMentioned in relation to activity programming deficiencies and resident engagement
AdministratorAdministratorProvided interviews regarding facility expectations and deficiencies
Corporate QA RNQuality Assurance Registered NurseProvided interviews regarding policies and staff competencies
Dietary Aide ADietary AideMentioned in relation to ice machine cleaning
Dietary Aide BDietary AideMentioned in relation to ice machine cleaning
Dietary ManagerDietary ManagerMentioned in relation to cleaning schedules and responsibilities
Maintenance DirectorMaintenance DirectorMentioned in relation to cleaning responsibilities for lights and vents
Licensed Practical Nurse KLicensed Practical NurseMentioned in relation to knowledge of activities and trauma-informed care
Certified Medication Technician ECertified Medication TechnicianMentioned in relation to pain medication administration

Inspection Report

Complaint Investigation
Census: 32 Deficiencies: 2 Date: Dec 18, 2023

Visit Reason
The inspection was conducted due to a complaint investigation regarding the facility's failure to timely report and appropriately respond to an allegation of employee-to-resident abuse involving one resident (Resident #1).

Complaint Details
The complaint involved an allegation that CNA J restrained and was rough with Resident #1 on 12/08/23. The allegation was reported late by Dietary Aide G on 12/09/23. The facility delayed reporting to the state survey agency until 12/09/23 evening. The investigation included interviews with multiple staff and confirmed delayed reporting and failure to immediately protect residents during the investigation.
Findings
The facility failed to report an allegation of abuse immediately to administration and within two hours to the state survey agency. The investigation revealed that staff delayed reporting the abuse, and the alleged perpetrator was suspended pending investigation. The facility policies require immediate reporting and suspension of employees alleged to commit abuse.

Deficiencies (2)
Failed to timely report suspected abuse involving one resident to administration and state survey agency within two hours.
Failed to immediately investigate and respond appropriately to an allegation of abuse involving one resident and a staff member.
Report Facts
Facility census: 32 Date of alleged abuse: Dec 8, 2023 Date abuse reported to Administrator: Dec 9, 2023

Employees mentioned
NameTitleContext
CNA JCertified Nurse AssistantAlleged perpetrator of abuse against Resident #1
Dietary Aide GDietary AideWitnessed abuse and reported allegation late via text message
Dietary Manager IDietary ManagerReceived text message from Dietary Aide G and reported allegation to Administrator
Director of NursingDirector of Nursing (DON)Reported abuse to state survey agency and involved in investigation
AdministratorFacility AdministratorReceived abuse report from Dietary Manager and initiated investigation

Inspection Report

Annual Inspection
Deficiencies: 0 Date: Nov 18, 2022

Visit Reason
The inspection was conducted as an annual survey of the nursing home facility Rocky Ridge Manor to assess compliance with health and safety regulations.

Findings
No health deficiencies were found during the inspection.

Inspection Report

Routine
Census: 42 Deficiencies: 5 Date: Oct 24, 2019

Visit Reason
The inspection was conducted to assess compliance with Medicare/Medicaid regulations including notification of Medicare coverage and liability, code status documentation, respiratory care, side rail safety, and immunization policies and practices.

Findings
The facility was found deficient in multiple areas including failure to provide Skilled Nursing Facility Advance Beneficiary Notices (SNFABN) at Medicare discharge, inconsistent documentation and inclusion of resident code status in care plans, lack of physician orders and cleaning protocols for BIPAP machines, failure to complete timely side rail assessments and obtain physician orders, and failure to provide pneumococcal vaccines and obtain proper consents for influenza vaccines.

Deficiencies (5)
Failed to provide Skilled Nursing Facility Advance Beneficiary Notice (SNFABN) or denial letter at initiation, reduction, or termination of Medicare Part A benefits for two residents.
Failed to consistently document a resident's code status and include it in the care plan for one resident.
Failed to obtain physician order and provide proper cleaning and maintenance for a Bilevel Positive Airway Pressure (BIPAP) machine for one resident.
Failed to obtain physician's orders for side rail usage and failed to complete timely side rail assessments including entrapment zone measurements for two residents.
Failed to provide pneumococcal vaccines to four residents following admission and failed to obtain consent prior to administering influenza vaccine for two residents.
Report Facts
Residents affected: 2 Residents affected: 1 Residents affected: 1 Residents affected: 2 Residents affected: 4 Residents affected: 2 Facility census: 42

Employees mentioned
NameTitleContext
RN ARegistered NurseInterviewed regarding BIPAP machine use and code status documentation
DONDirector of NursingInterviewed regarding SNFABN issuance, code status policies, BIPAP orders, side rail process, and immunization procedures
BOMBusiness Office ManagerResponsible for issuing SNFABN; interviewed about failure to issue notices
MDS CoordinatorMinimum Data Set CoordinatorInterviewed regarding code status documentation, side rail assessments, and immunization administration
CNA BCertified Nurse AideInterviewed about resident code status location
CNA DCertified Nurse AideInterviewed about side rail usage

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