Inspection Reports for Rose Valley Redlands Residential Care Facility For The Elderly

An unannounced complaint investigation visit was conducted in response to allegations received on 2024-04-11 regarding staff behavior and resident care at Rose Valley Redlands facility.

The investigation found no evidence to corroborate the allegations that staff yelled at residents, denied residents water, or failed to provide toileting assistance. The complaint was determined to be unsubstantiated.

The complaint investigation was unsubstantiated based on interviews with residents and staff, file reviews, and facility observations. Allegations included staff yelling at residents, denying water, and not providing toileting assistance, none of which were corroborated.

An unannounced complaint investigation was conducted in response to multiple allegations received on 2024-11-20 regarding staff misconduct and resident care issues at Rose Valley Redlands facility.

The investigation found all allegations unsubstantiated based on staff and resident interviews, observations, and record reviews, indicating no evidence to prove the alleged violations occurred.

The complaint investigation was triggered by allegations including staff consuming liquor on shift, lack of fingerprint clearance, locking facility doors to prevent residents from leaving, staff inserting suppositories, incomplete trainings, falsified records, improper food service, and unmet diapering needs. All allegations were found unsubstantiated.

An unannounced complaint investigation was conducted based on multiple allegations received regarding staff conduct and care practices at the facility.

The investigation found all allegations to be unsubstantiated based on staff and resident interviews, observations, and record reviews, indicating no evidence of the alleged violations.

The complaint included nine allegations related to staff not informing physicians of changes, inadequate medication assistance, refusal to call ambulance, threatening residents, insufficient food, inappropriate resident interactions, yelling at residents, failure to assist after falls, and medication accessibility. All were found unsubstantiated.

An unannounced complaint investigation was conducted based on allegations received on 2024-11-20 regarding fire evacuation plan, infection control plan, reporting requirements, and staff leaving residents unattended.

The investigation found that staff have a fire evacuation plan and infection control plan, follow reporting requirements, and do not leave residents unattended. The allegations were determined to be unsubstantiated due to lack of preponderance of evidence.

The complaint investigation was unsubstantiated, meaning there was not sufficient evidence to prove the alleged violations occurred.

Licensing Program Analysts conducted an unannounced required annual inspection of the Residential Care Facility for the Elderly to assess compliance with licensing regulations.

The facility was found to be generally compliant with physical plant, food service, care and supervision, and medical related services standards. However, a deficiency was cited for failure to associate a staff member (S#1) with the facility through a required criminal record clearance transfer, posing an immediate health and safety risk.

The visit was a case management inspection initiated based on deficiencies observed during a complaint investigation #56-AS-20241004092109.

The facility failed to maintain resident records for two former residents for the required minimum of three years following termination of service, posing a potential health, safety, or personal rights risk.

The inspection was triggered by complaint investigation #56-AS-20241004092109. The deficiency was substantiated as the facility did not maintain required resident records.

The inspection was an unannounced complaint investigation visit conducted in response to multiple allegations including staff mismanaging resident's medication, inappropriate behaviors by staff in the presence of residents, failure to keep resident's personal information confidential, and presence of pests in the facility.

The allegations regarding medication mismanagement, inappropriate staff behaviors, and confidentiality breaches were found to be unsubstantiated based on interviews and observations. However, the allegation of pest presence was substantiated, with evidence of mice droppings and lack of outside pest control services, resulting in a cited deficiency and ongoing civil penalties until corrected.

The complaint investigation was triggered by allegations received on 12/27/2023. The allegations included staff mismanaging medications, inappropriate behaviors in presence of residents, failure to keep resident information confidential, and presence of pests. The first three allegations were unsubstantiated, while the pest allegation was substantiated. Civil penalties of $100 per day will accrue until correction is verified.

The inspection was an unannounced complaint investigation visit triggered by a complaint alleging that staff were not properly cleaning the floors and that the facility was in disrepair.

The allegation regarding improper floor cleaning was found to be unsubstantiated based on observations and interviews. However, the allegation that the facility was in disrepair was substantiated, with findings including missing and loose tile pieces around the kitchen sink exposing rock and gravel, a broken glass window in a resident's bedroom, and a heater that was not functioning properly.

The complaint investigation was unannounced and conducted by Licensing Program Analyst Magda Malcore. The complaint was partially substantiated: the floor cleaning allegation was unsubstantiated, but the facility disrepair allegation was substantiated. The report includes details of interviews with staff and residents, observations of the facility, and discussions with the licensee regarding heater and garage door repairs.

Licensing Program Analyst Magda Malcore made an unannounced visit to the facility to conduct a required annual inspection of the Residential Care Facility for the Elderly (RCFE).

The inspection found the facility generally maintained safe and sanitary conditions, adequate food supply, and 24/7 care staff with criminal clearances. However, deficiencies were cited related to incomplete health screening verification for staff and residents, incomplete preplacement appraisals, lack of proof of liability insurance, and failure to conduct recent emergency drills.

The visit was an unannounced complaint investigation related to complaint number 18-AS-20201006151422 to investigate and deliver findings regarding the facility's admission of a resident with a Dementia diagnosis.

The investigation found that one of six residents had a Dementia diagnosis, but the facility is not licensed to admit Dementia residents and does not have a dementia care plan, posing an immediate health and safety risk.

Complaint number 18-AS-20201006151422 was investigated and substantiated with findings of noncompliance related to admitting a resident with Dementia without proper licensing or care plan.

An unannounced complaint investigation was conducted based on allegations received on 10/06/2020 regarding staff mismanaging medication and lack of proper staff training.

The investigation substantiated that medication administration records for 4 of 6 residents were missing signatures, indicating mismanagement of medication. Additionally, there was no evidence that staff completed required medication training. Other allegations related to rough handling of residents, hygiene, administrator presence, and feeding were found unsubstantiated.

The complaint investigation was substantiated for medication mismanagement and lack of staff training. Other allegations including rough handling of residents, unmet hygiene needs, administrator absence, and inadequate feeding were unsubstantiated.

The visit was conducted as a required annual inspection with an emphasis on infection control due to the COVID-19 pandemic.

No deficiencies were cited during the inspection. The facility has a COVID-19 infection control plan in place, including visitor screening, PPE supply management, and staff training, but was notified to obtain a full 30-day supply of PPE items.

Licensing Program Analyst Javier Prieto made an unannounced visit to conduct an annual inspection with an emphasis on infection control.

No deficiencies were cited during the inspection. The facility demonstrated proper infection control measures including signage, hand hygiene supplies, PPE use, and staff training.