Most inspections found no deficiencies, with the facility generally clean, well-maintained, and compliant with safety standards. However, some earlier reports cited deficiencies related to medication administration errors, documentation issues, and unsafe storage of items accessible to residents. A serious issue occurred in October 2021 when staff financially abused a resident and the facility failed to provide proper notice for fee increases. The most recent report from May 29, 2025, was a complaint investigation that found the complaint unfounded and no deficiencies. Several complaint investigations over time were unsubstantiated, and the facility appears to have improved since the more serious findings in 2021.
An unannounced complaint investigation was conducted following a complaint alleging rough handling of a resident causing injury and improper positioning of a resident in bed according to physician's instructions.
Findings
The investigation found that the resident in question had never resided in the facility, and the complaint was determined to be unfounded and dismissed.
Complaint Details
The complaint alleged staff handled a resident in a rough manner causing injury and did not position the resident in bed according to physician's instructions. The complaint was found to be unfounded.
Report Facts
Complaint Control Number: 24Complaint Investigation Duration: 10
Employees Mentioned
Name
Title
Context
Jimmy Duarte
Licensing Program Analyst
Conducted the complaint investigation
Rochelle Balaban
Administrator
Met with investigators during complaint investigation
The inspection was an unannounced annual inspection conducted by Licensing Program Analysts to evaluate compliance with licensing requirements at Rosewood Retirement Community Facility.
Findings
The facility was generally found clean and in good repair with required equipment and supplies. However, deficiencies were cited in areas including Hospice Care for Terminally Ill Residents, Incidental Medical and Dental Care, Oxygen Administration, and Storage Space and Access.
Severity Breakdown
Type A: 2Type B: 2
Deficiencies (4)
Description
Severity
Medications and cleaning supplies were found accessible in resident rooms and memory care areas, posing immediate health and safety risks.
Type A
Medication administration errors were identified, including discrepancies in pill counts for residents R5 and R6.
Type A
The facility did not maintain current hospice care plans for residents R1, R2, and R3; deficiency was cleared during inspection.
Type B
Residents R4 and R5 on oxygen were unable to self-administer as required; updated physician reports were needed.
Type B
Report Facts
Census: 138Total Capacity: 220Medication discrepancy: 2Medication discrepancy: 1Fire extinguisher service date: Mar 5, 2025Fire safety inspection date: Jan 25, 2025
Employees Mentioned
Name
Title
Context
Katie Brown
Licensing Program Analyst
Conducted inspection and signed report
Jimmy Duarte
Licensing Program Analyst
Conducted inspection
Rochelle Balaban
Administrator
Facility administrator met with LPAs during inspection
An unannounced annual inspection visit was conducted to evaluate the facility's compliance with licensing requirements.
Findings
The facility was found to be clean, in good repair, and well-maintained with no deficiencies cited during this visit. Residents reported satisfaction with their living situation, and safety measures such as locked chemicals and operational fire safety equipment were observed.
Report Facts
Residents observed in memory care unit: 8Thermostat temperature: 73
Employees Mentioned
Name
Title
Context
Darius Williams
Licensing Program Analyst
Conducted the unannounced annual inspection visit
Cille Caldwell
Director Assisted Living
Met with Licensing Program Analyst during inspection
Jesse Hernandez
Nurse Manager
Met with Licensing Program Analyst during inspection
Rochelle Balaban
Administrator
Met with Licensing Program Analyst during inspection
The visit was a Case Management in response to two Incident Reports submitted by the facility.
Findings
No deficiencies were cited during the visit. The Licensing Program Analyst reviewed resident records and discussed updated fall risk assessments to be conducted on two residents.
Employees Mentioned
Name
Title
Context
Jesus Hernandez III
Wellness Supervisor
Met with Licensing Program Analyst during the visit.
Rochelle Balaban
Administrator
Met with Licensing Program Analyst during the visit and reported plans for updated fall risk assessments.
The visit was a case management visit regarding a Decision and Order notice from the Caregiver Background Check Bureau (CBCB) requiring immediate action.
Findings
The notice required staff #1 to be immediately removed from the facility if present. The Administrator stated that the staff was not employed by the facility.
Employees Mentioned
Name
Title
Context
Rochelle Balaban
Administrator
Met with Licensing Program Analyst to discuss case management visit and staff removal notice.
An unannounced Annual Inspection visit was conducted to evaluate the facility's compliance with licensing requirements.
Findings
The facility was found to be clean and in good repair across independent living, assisted living, and memory care units. All safety equipment was operational, employee and resident files were complete, and no deficiencies were cited at this time.
The inspection was an unannounced case management - other visit conducted to perform a health and safety check and review the facility's signal system and SafelyU fall detection program.
Findings
No deficiencies were cited during the inspection. Observations were made and staff were interviewed regarding the facility's safety systems.
Employees Mentioned
Name
Title
Context
Rochelle Balaban
Administrator
Met with Licensing Program Analyst during inspection and received the report.
Cille Caldwell
Director of Assisted Living
Met with Licensing Program Analyst during inspection.
An unannounced annual inspection was conducted to evaluate compliance with licensing requirements and COVID-19 guidelines at the facility.
Findings
No deficiencies were cited during the inspection. The facility was found to have proper infection control measures, medication management, and emergency contact updates in place.
Report Facts
Capacity: 220Census: 151
Employees Mentioned
Name
Title
Context
Malia Thao
Licensing Program Analyst
Conducted the annual inspection
Cille Caldwell
Director of Assisted Living
Met with Licensing Program Analyst during inspection
Rochelle Balaban
Administrator
Met with Licensing Program Analyst during inspection
The inspection was an unannounced case management - other inspection conducted by Licensing Program Analyst Malia Thao to amend a Plan of Correction for a deficiency issued on 10/18/21.
Findings
No deficiencies were cited during the inspection. The Plan of Correction was amended as part of this visit.
Employees Mentioned
Name
Title
Context
Rochelle Balaban
Administrator
Met with Licensing Program Analyst during inspection.
Faith Enriquez
Lead LVN
Met with Licensing Program Analyst during inspection.
The visit was an unannounced case management inspection conducted to deliver findings on complaint allegations and to investigate the complaint.
Findings
During the investigation, Licensing Program Analysts toured the facility, reviewed medication carts, staff training records, and documentation. Technical Violations were issued for some regulations, and Technical Assistance was provided for hospice care plans and other areas. No deficiencies were cited on this case management inspection.
Complaint Details
The visit was triggered by complaint allegations. Technical Violations were issued, but no deficiencies were cited during the inspection.
Deficiencies (1)
Description
Technical Violations for California Code of Regulations (CCR), Title 22, Division 6
The inspection visit was an unannounced case management - deficiencies inspection conducted to evaluate compliance with regulatory requirements.
Findings
The inspection identified several deficiencies including unsafe storage of a steak knife and disinfecting spray accessible to residents, a resident with dementia lacking a recent medical assessment, and a resident's medical assessment missing primary and secondary diagnoses.
Severity Breakdown
Type A: 1Type B: 2
Deficiencies (3)
Description
Severity
Steak knife out on the counter in the kitchen of the third floor, unsupervised, and disinfecting spray bottle accessible to residents in Room 244.
Type A
Resident R2 diagnosed with dementia had last medical assessment completed on 2/20/2020, not meeting annual assessment requirements.
Type B
Resident R6's medical assessment form LIC602A did not include the resident's primary or secondary diagnosis.
Type B
Report Facts
Capacity: 220Census: 151Plan of Correction Due Date: 11Plan of Correction Due Date: 17
Employees Mentioned
Name
Title
Context
Rochelle Balaban
Administrator
Met during inspection and mentioned in report
Faith Enriquez
Lead LVN
Observed during inspection in relation to deficiency findings
An unannounced complaint investigation was conducted based on allegations that facility staff were not administering medication as prescribed and were not meeting resident needs.
Findings
The investigation substantiated that facility staff failed to administer medication as prescribed, specifically noting missed doses of Acetaminophen for one resident. Additionally, 3 out of 8 residents sampled had Activities of Daily Living logs that did not match their basic services as documented. Other complaints regarding pressure injuries and emergency call buttons were found to be unfounded.
Complaint Details
The complaint investigation was substantiated for medication administration and ADL documentation deficiencies. Other allegations regarding stage 2 pressure injuries and emergency call button access were found to be unfounded and dismissed.
Severity Breakdown
Type A: 1Type B: 1
Deficiencies (2)
Description
Severity
Facility staff were not administering medication as prescribed, with missed doses of Acetaminophen noted.
Type A
Activities of Daily Living (ADL) logs for 3 out of 8 residents did not match the residents' basic services as shown on the Physician's Report.
Unannounced complaint investigation visit conducted due to allegations of facility staff financially abusing a resident and increasing a resident's rate without proper notice.
Findings
The investigation substantiated that staff member S1 financially abused resident R1 by receiving checks from them, and the facility increased R1's monthly fee for January and February 2021 without providing the required 60 days advance written notice.
Complaint Details
Complaint was substantiated based on evidence that staff financially abused a resident and the facility failed to provide proper notice for fee increases.
Severity Breakdown
Type B: 2
Deficiencies (2)
Description
Severity
Facility staff financially abused resident by receiving checks from the resident.
Type B
Facility increased resident's monthly fee without proper 60 days advance written notice.
Type B
Report Facts
Census: 153Total Capacity: 220Deficiencies cited: 2Plan of Correction Due Dates: Dec 10, 2021Plan of Correction Due Dates: Nov 1, 2021
Employees Mentioned
Name
Title
Context
Rochelle Balaban
Administrator
Met with Licensing Program Analyst during investigation
The inspection visit was conducted as a health and safety check under Case Management - Other to evaluate the facility's compliance with health and safety standards.
Findings
No immediate health and safety concerns were observed during the tour of the facility, and no deficiencies were found.
Employees Mentioned
Name
Title
Context
Cille Caldwell
Director of Assisted Living
Met with Licensing Program Analyst during inspection and received report.
Rochelle Balaban
Administrator
Met with Licensing Program Analyst during inspection.
Malia Thao
Licensing Program Analyst
Conducted the health and safety check inspection.
Andy Xiong
Licensing Program Manager
Named in the report header.
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