Inspection Reports for Savant of Jurupa Valley

The inspection was conducted as an unannounced complaint investigation regarding an allegation that staff did not notify residents of a scabies outbreak.

The investigation found that 10 residents reported skin irritations and/or rashes, but the diagnosis was not scabies. The facility took precautions by notifying staff and residents through a newsletter. Based on the information obtained, there was not enough evidence to support the allegation, and it was deemed unsubstantiated.

The complaint alleged that staff did not notify residents of a scabies outbreak. The allegation was investigated and found to be unsubstantiated.

The document contains an error message and does not provide any inspection or regulatory information.

No findings or content available due to the error message in the document.

The visit was an unannounced required comprehensive annual inspection of the facility.

The facility was found to be operating within approved capacity and maintained in good condition with no obstructions, adequate furniture, safety equipment, and proper food service. A review of resident and staff files showed compliance with regulations. No deficiencies were cited during this inspection.

An unannounced complaint investigation visit was conducted in response to allegations received on 2024-04-23 regarding staff practices and resident care at the facility.

The investigation included interviews, record reviews, and observations related to allegations that staff forced residents to stay in bed, forced purchase of insurance, lack of activities, and unmet care needs. All allegations were found to be unsubstantiated based on evidence and interviews.

The complaint investigation was unsubstantiated for all allegations, including staff making residents stay in bed for extended periods, forcing residents to purchase insurance, not providing activities, and not meeting residents' care needs.

An unannounced complaint investigation visit was conducted in response to multiple allegations including resident pressure injuries, rough handling by staff, untimely feeding and changing of residents, rodent infestation, facility disrepair, lack of hot water, resident wandering due to lack of supervision, insufficient staffing, and failure of staff to treat residents with dignity and respect.

Based on observations, record review, and interviews with residents and staff, all allegations were found to be unsubstantiated due to lack of preponderance of evidence. The facility was found to have sufficient staffing, proper maintenance, hot water availability, and no rodent infestation. Residents and staff denied the allegations during interviews.

The complaint investigation was unsubstantiated. Despite multiple allegations, there was no sufficient evidence to prove violations occurred. The reporting party could not be reached for further information on several allegations.

The visit was an unannounced complaint investigation conducted in response to allegations that staff did not ensure a resident was scheduled for doctor's appointments and that staff financially abused a resident in care.

The investigation found insufficient evidence to support the allegations, and therefore the complaints were deemed unsubstantiated. The Licensing Program Analyst met with the Executive Director and reviewed relevant records including financial documents and staff interviews.

The complaint investigation was triggered by allegations received on 04/09/2024 regarding failure to schedule doctor's appointments for a resident and financial abuse related to payments made by the resident to the facility. The allegations were found unsubstantiated based on interviews and financial record review.

The inspection was an unannounced complaint investigation visit triggered by allegations received on 2023-05-24 regarding aggressive animals on premises, residents being left soiled for long periods, and improper staff training.

The investigation found that the facility had two small, docile dogs with no signs of aggression, residents denied being left in soiled diapers for long periods, and staff training records showed appropriate mandated in-service training. Therefore, the allegations were deemed unsubstantiated.

The complaint investigation was unsubstantiated based on the findings that the allegations of aggressive animals, residents left soiled, and improper staff training were not supported by evidence.

An unannounced complaint investigation visit was conducted in response to allegations received on 2025-04-08 regarding resident bathing needs, food service adequacy, response to call buttons, and facility odor.

The investigation included interviews, observations, and record reviews. All allegations were found to be unsubstantiated based on evidence gathered, including resident and staff interviews and facility documentation.

The complaint investigation was unsubstantiated for all allegations: staff not meeting resident bathing needs, inadequate food service, untimely response to call buttons, and failure to keep the facility free from odor.

The visit was a Case Management - Other type of inspection involving the signing of amended Complaint Investigation Reports related to two complaints.

The Licensing Program Analyst arrived to have the Executive Director sign amended Complaint Investigation Reports and the Facility Evaluation Report. The amended reports and evaluation report were signed and copies were left with the facility.

The visit involved amended Complaint Investigation Reports for complaint #56-AS-20230404134825 and complaint #56-AS-20221222094200.

The inspection was an unannounced complaint investigation visit triggered by allegations received on 12/22/2022 regarding staff neglect leading to a resident sustaining a pressure injury and staff leaving residents in dirty diapers for extended periods.

The investigation included interviews with multiple residents and review of care plans and records. No evidence was found to support the allegations, and the complaint was deemed unsubstantiated.

The complaint was unsubstantiated based on interviews with residents and review of records, including the service plan of the resident in question who required maximum assistance with toileting and transfers.

The inspection was an unannounced complaint investigation visit triggered by a complaint received on 2024-03-06 regarding multiple allegations including unmet resident showering needs, facility disrepair, mold presence, and denial of resident return after hospitalization.

The investigation found no evidence to substantiate the allegations. Staff interviews and resident interviews indicated showering needs were met. Facility tour revealed no disrepair or mold. The denial of resident return was related to an eviction notice and ongoing unlawful detainer action. Overall, the allegations were unsubstantiated due to lack of preponderance of evidence.

The complaint investigation was unsubstantiated. Allegations included unmet showering needs, facility disrepair, mold, and denial of resident return after hospitalization. The facility served an eviction notice to the resident in question, and the resident moved to the hospital. No violations were proven.

An unannounced complaint investigation visit was conducted in response to allegations received on 2024-05-30 regarding resident discharge, medication administration, and call button functionality.

The investigation found all allegations unsubstantiated after interviews, record reviews, and observations. The facility did not prevent residents from returning after hospital discharge, medications were administered as prescribed, and call buttons were functional.

The complaint investigation was unsubstantiated. Allegations included the facility not allowing a resident to return after hospital discharge, residents not receiving medications as prescribed, and call buttons not working for months. Interviews and record reviews did not support these allegations.

The inspection was conducted as an unannounced complaint investigation following a complaint received on 2025-04-16 alleging that staff leave residents soiled for extended periods of time.

The investigation found the allegation to be unsubstantiated based on interviews with staff and residents, observations, and evidence gathered during the visit. Staff reported checking on residents 3-4 times per shift or more, and residents confirmed they were not left soiled for extended periods.

The complaint alleged that staff leave residents soiled for extended periods of time. The allegation was found to be unsubstantiated after investigation.

An unannounced complaint investigation visit was conducted in response to allegations received on 2024-01-12 regarding resident care issues including soiled diapers, feeding, and theft.

The investigation found no evidence to substantiate the allegations. Staff and resident interviews indicated that residents were not left in soiled diapers, were provided meals, and no theft occurred. The complaint was determined to be unsubstantiated.

The complaint involved allegations that facility staff left residents in soiled diapers, did not ensure residents were fed, and stole from residents. After interviews with staff and residents, the allegations were found unsubstantiated due to lack of preponderance of evidence.

An unannounced complaint investigation visit was conducted following a complaint received on 2025-06-12 regarding staff not ensuring a resident did not have access to knives and staff not reporting the incident to Community Care Licensing or other agencies.

The investigation found that on 2025-06-05, resident #1 pulled out a pocketknife and verbally threatened resident #2. Staff secured the knife and called law enforcement. An incident report was provided to Community Care Licensing. The allegations were determined to be unsubstantiated due to insufficient evidence.

The complaint involved allegations that staff did not ensure a resident did not have access to knives and did not report the incident to Community Care Licensing or other agencies. The complaint was found to be unsubstantiated.

The inspection visit was an unannounced complaint investigation conducted in response to allegations received on 2024-05-30 regarding staff neglect and inadequate care at the facility.

The investigation included interviews, record reviews, and observations. All allegations related to staff neglect, hygiene, assistance with transfers, room cleanliness, and meal provision were found to be unsubstantiated based on evidence gathered.

The complaint included multiple allegations such as staff leaving residents in dirty diapers for extended periods, failure to accommodate residents, failure to keep rooms clean, failure to meet hygiene needs, failure to assist with transfers, and failure to ensure residents ate food. All allegations were investigated and found unsubstantiated.

An unannounced complaint investigation visit was conducted in response to allegations received on 2022-09-12 regarding inadequate care, unanswered facility phones, and lack of response to resident representative communications.

The investigation found that most residents and staff reported adequate care was provided, the facility phone system included voicemail and was generally accessible, and communication with resident representatives was maintained in compliance with HIPAA regulations. The allegations were deemed unsubstantiated and no deficiencies were cited.

The complaint investigation was unsubstantiated based on interviews with residents and staff, and review of communication procedures. No evidence supported the allegations of inadequate care, unanswered phones, or failure to respond to resident representatives.

An unannounced complaint investigation visit was conducted in response to an allegation that staff did not refill a resident's medication prescription in a timely manner causing the resident to be in pain.

The investigation included interviews with residents and staff and a facility tour. The allegation was found to be unsubstantiated as evidence did not support that the violation occurred. No deficiencies were cited during the visit.

The complaint was unsubstantiated based on evidence gathered during the investigation. Although the allegation may have been valid, there was not a preponderance of evidence to prove the violation occurred.

The inspection was conducted as an unannounced complaint investigation regarding allegations of financial abuse of a resident by staff.

The investigation found no sufficient evidence to substantiate the allegations of financial abuse. Interviews with residents and review of financial records showed no discrepancies or abuse.

The complaint alleged staff were financially abusing a resident. After interviews with residents and staff and review of payment ledgers, the allegations were deemed unsubstantiated.

The inspection was an unannounced complaint investigation visit triggered by allegations that staff failed to treat residents with dignity and respect and failed to assist residents in a timely manner.

The investigation included interviews with residents and the Executive Director. All interviewed residents stated that staff treat them with dignity, respect, and assist them in a timely manner. Based on the information obtained, the allegations were deemed unsubstantiated.

The complaint included allegations that staff failed to treat residents with dignity and respect and failed to assist residents in a timely manner. The complaint was investigated and found to be unsubstantiated.

The visit was a Case Management - Other type of unannounced inspection to have an amended Complaint Investigation Report (LIC 9099) signed.

The Licensing Program Analyst arrived to the facility to have the amended Complaint Investigation Report signed and left a copy of the report at the facility. No specific deficiencies or findings are detailed in this report.

Licensing Program Analyst Javier Prieto arrived at the facility to amend complaint 56-AS-20250218090512.

The report documents the amendment of a prior complaint; no specific deficiencies or findings are detailed in the report.

The visit was related to amending complaint 56-AS-20250218090512.

The inspection was an unannounced complaint investigation conducted in response to an allegation that the facility illegally evicted a resident in care.

The investigation found no evidence that the facility illegally evicted the resident. Interviews with staff and residents confirmed that the resident in question was not evicted and remains at a medical facility awaiting proper placement. The allegation was deemed unsubstantiated.

The complaint alleged that the facility illegally evicted a resident in care. After investigation, the allegation was found to be unsubstantiated.

The inspection was an unannounced complaint investigation conducted in response to allegations that staff did not safeguard residents' personal belongings and did not ensure residents received incoming mail.

The investigation found insufficient evidence to support the allegations. Interviews with residents and staff indicated no issues with safeguarding belongings or receiving mail. The allegations were deemed unsubstantiated.

The complaint involved allegations that staff did not safeguard resident's personal belongings and did not ensure residents received incoming mail. After interviews and review, the complaint was found to be unsubstantiated.

The inspection was an unannounced complaint investigation visit triggered by allegations received on 2025-03-13 regarding resident safety and supervision concerns.

The investigation found that the bathroom was equipped with a grab bar as required and there was no evidence that the resident had falls due to lack of a grab bar. The resident reported falling in the shower but did not wait an extended period for assistance. Records and interviews did not support the allegations, and the complaint was deemed unsubstantiated.

The complaint alleged that staff did not ensure the resident had a shower bar resulting in falls and that due to lack of supervision, the resident was left on the floor for an extended period. The investigation found insufficient evidence to substantiate these claims.

The visit was conducted for case management related to a complaint control number 56-AS-20231206111059 dated 12/08/2023, requiring the Executive Director to address and sign amended documents.

The report documents the arrival of the Licensing Program Analyst to have the Executive Director address and sign amended complaint-related paperwork. No specific deficiencies or findings are detailed in the report.

Complaint control number 56-AS-20231206111059 dated 12/08/2023 was the basis for this visit.

The visit was an unannounced complaint investigation conducted in response to allegations received on 2024-07-08 regarding staff not assisting a resident with wheelchair transfers, not providing three meals, leaving a resident in a soiled diaper, and not safeguarding resident personal belongings.

The investigation found insufficient evidence to substantiate the allegations. Interviews with residents and review of service plans indicated that the resident's needs were being adequately met, including assistance with toileting, meal delivery, and safeguarding personal belongings. Therefore, the allegations were deemed unsubstantiated.

The complaint investigation was unsubstantiated based on interviews with resident #1 and others, review of the Resident Service Plan, and observations. Allegations included failure to assist with wheelchair transfers, failure to provide three meals, leaving a resident in a soiled diaper, and failure to safeguard personal belongings. No evidence supported these claims.

The visit was an unannounced complaint investigation triggered by allegations that facility staff were not providing medication as prescribed and were not ensuring that residents' oxygen equipment was operable.

The investigation found insufficient evidence to support the allegations. The Physician's Orders did not include insulin for the resident in question, and the portable oxygen equipment was managed by the resident and/or family. Both allegations were deemed unsubstantiated.

The complaint alleged that facility staff failed to provide medication as prescribed and did not ensure that residents' oxygen equipment was operable. The allegations were investigated and found to be unsubstantiated.

An unannounced complaint investigation was conducted in response to an allegation that staff unlawfully evicted residents while in care.

The investigation found that proper 30-day eviction notices were issued due to non-payment for care and supervision, and supporting documentation confirmed residents vacated voluntarily or were in the process of eviction. There was insufficient evidence to substantiate the allegation of unlawful eviction.

The complaint alleging unlawful eviction of residents was investigated and deemed unsubstantiated based on review of eviction documentation and supporting records.

The inspection visit was conducted to further investigate and have the Executive Director sign the amended complaint dated 11/08/2024.

The report was discussed with the Executive Director and signed by both the Licensing Program Analyst and the Director. A copy of the report was left with the facility.

The visit was triggered by an amended complaint (56-AS-20241104095010) dated 11/08/2024, which was investigated during this visit.

The inspection was an unannounced complaint investigation conducted in response to allegations that staff were not bathing a resident, not providing food, not responding to calls for assistance, and not taking the resident to the dining room.

The investigation found insufficient evidence to substantiate the allegations. Interviews with the resident and staff, as well as review of resident care summaries and visual evidence, confirmed that bathing, food provision, call response, and escorting to meals were being appropriately provided.

The complaint investigation was unsubstantiated based on interviews and evidence. Allegations included failure to bathe resident, provide food, respond to calls, and escort resident to dining room; all were found unsubstantiated.

The inspection was an unannounced complaint investigation conducted in response to multiple allegations received on 2025-01-06 regarding staff performance and resident care at the facility.

The investigation found that the facility was clean and free from odors, staff assisted residents with hygiene and feeding as required, responded to call buttons, and attended to residents' requests. There was insufficient evidence to substantiate the allegations, and the complaint was deemed unsubstantiated.

The complaint included allegations that staff did not keep the facility clean or odor-free, did not maintain residents' hygiene, did not feed residents or place meals within reach, did not respond to call buttons, did not assist residents when requested, and left residents in soiled diapers. All allegations were investigated and found unsubstantiated.

The visit was conducted to amend documents originally delivered on 07/17/2024 related to a complaint investigation initiated on that date.

The Licensing Program Analyst arrived to amend the previously delivered documents from the complaint investigation. The amendment was signed by the facility administrator and a copy was provided at the conclusion of the visit.

Complaint investigation initiated on 07/17/2024 with complaint control number 56-AS-20240715095448. The current visit was to amend the original documents related to this complaint.

Licensing Program Analyst Javier Prieto arrived at the facility to have staff resign amended complaint #56-AS-20240916230721.

The Licensing Program Analyst met with the Administrator, signed the report, and left a copy with the facility. No deficiencies or violations were noted in the report.

Complaint #56-AS-20240916230721 was the reason for the visit; the report does not state substantiation status.

The inspection was an unannounced complaint investigation visit triggered by allegations that facility staff did not respond to call buttons in a timely manner and left a resident on the floor for a prolonged period of time.

The investigation found insufficient evidence to substantiate the allegations. Residents confirmed call buttons were working and assistance arrived promptly. A reported fall was followed by timely staff response and medical evaluation with no injuries requiring attention. The allegations were deemed unsubstantiated.

The complaint investigation was unsubstantiated. Allegations included delayed response to call buttons and leaving a resident on the floor for a prolonged period. Interviews with residents and review of records did not support these claims.

An unannounced complaint investigation was conducted regarding an allegation that staff did not prevent a resident from sexually abusing another resident.

The investigation found insufficient evidence to substantiate the allegation. Interviews with residents and the Executive Director did not corroborate the claim, and an internal investigation was conducted with no supporting findings.

The allegation that staff did not prevent a resident from sexually abusing another resident was investigated and deemed unsubstantiated based on interviews and internal investigation.

The inspection was conducted as an unannounced complaint investigation regarding allegations that facility staff were not properly addressing pest infestation in the facility.

The investigation found that the facility properly addresses pest infestation through monthly treatment services and spot treatments, supported by invoices and resident interviews. Therefore, the allegations were deemed unsubstantiated.

The complaint alleged that facility staff were not properly addressing pest infestation. The investigation found sufficient evidence of pest control measures including monthly treatments and spot treatments, leading to the complaint being unsubstantiated.

The inspection was an unannounced complaint investigation regarding an allegation that staff stole a resident's money.

The investigation found that the allegation was unfounded; documentation showed the resident was approved for the Assisted Living Waiver program with no stipend due, and no funds were dispensed through the Business Manager.

The complaint alleged that staff stole resident #1's money related to a stipend of $177 due after rent payment under the Assisted Living Waiver program. The complaint was found to be unfounded and dismissed.

The inspection was an unannounced complaint investigation visit triggered by allegations received on 2024-03-25 regarding staff moving a resident without consent and inappropriate staff communication.

The investigation found insufficient evidence to substantiate the allegations that staff moved the resident without consent or spoke inappropriately to the resident. The resident was moved per family request and was aware of the move, and the resident was satisfied with care and accommodations.

The complaint involved allegations that staff moved a resident to another room without her consent and spoke inappropriately to the resident. The allegations were deemed unsubstantiated based on interviews and review of the resident's needs and services plan.

An unannounced complaint investigation was conducted regarding allegations of unlawful eviction at the facility.

The investigation found that the eviction documentation for the resident was legal and properly filed with the Superior Court. The complaint of unlawful eviction was determined to be unfounded and was dismissed.

The complaint alleged unlawful eviction. The investigation found the complaint to be unfounded, meaning the allegations were false or without reasonable basis.

The visit was an unannounced required comprehensive annual inspection to evaluate the facility's compliance with licensing regulations.

The facility was generally compliant with regulations regarding physical plant, food service, and care supervision. However, a Type A deficiency was cited due to medication carts containing loose pills, posing an immediate health and safety risk.

The inspection was an unannounced complaint investigation conducted in response to an allegation that staff do not ensure the facility is free from bed bugs.

The investigation found insufficient evidence to substantiate the allegation of bed bugs. Interviews with residents and facility staff, along with exterminator records, indicated the issue was resolved and the facility routinely treats for pests.

The complaint was unsubstantiated based on interviews with residents and staff, and review of exterminator treatment records. The allegation that staff failed to ensure the facility was free from bed bugs was not supported by the evidence.

The inspection was an unannounced complaint investigation conducted in response to allegations that staff removed residents’ personal belongings without consent and that the licensee does not ensure sufficient staffing to meet residents’ care needs.

The investigation found no sufficient evidence to substantiate the allegations. Interviews with residents and staff, as well as facility roster review, indicated that personal belongings were not removed without consent and staffing levels were sufficient to meet residents' needs.

The complaint was unsubstantiated based on interviews with residents and staff and review of facility staffing. Allegations included unauthorized removal of personal belongings and insufficient staffing, both of which were found unsubstantiated.

The inspection was an unannounced complaint investigation conducted in response to allegations that staff used a resident's bathroom and failed to prevent a resident from smoking in their room.

The investigation found insufficient evidence to support the allegations. Staff confirmed they do not use residents' bathrooms, and the resident denied smoking in their room. The facility's no-smoking policy is clearly posted and included in admissions agreements. The allegations were deemed unsubstantiated.

The complaint was unsubstantiated based on interviews with staff and a resident, review of facility policies, and observation. Allegations included staff using a resident's bathroom and failure to prevent smoking in a resident's room.

The inspection was an unannounced complaint investigation regarding an allegation that staff did not ensure the facility was free of pests.

The investigation found that the facility was providing preventative measures to address pest issues, including weekly and monthly treatments by pest control companies and extra cleaning. The allegation was deemed unsubstantiated due to insufficient evidence.

The complaint alleged that staff did not ensure the facility was free of pests. The allegation was unsubstantiated after interviews and observations, including confirmation of pest control services and preventative measures.

An unannounced complaint investigation visit was conducted in response to allegations received on 2024-02-27 regarding staff safeguarding resident belongings, confiscation of resident vitamins, and ensuring resident transportation to medical appointments.

The investigation found no evidence to substantiate the allegations. Interviews with residents and staff, as well as record reviews, indicated that staff are safeguarding residents' belongings, vitamins are only confiscated when not authorized by a doctor's order, and residents are transported to medical appointments as required.

The complaint involved three allegations: 1) Staff are not safeguarding resident's personal belongings, 2) Staff confiscated resident's vitamins, and 3) Facility did not ensure that resident was transported to a medical appointment. All allegations were found to be unsubstantiated based on interviews and record reviews.

The inspection was an unannounced complaint investigation regarding an allegation that staff were not providing medication to a resident in care.

The investigation found that medication was administered as prescribed according to the Medication Administration Records and interviews, and there was not enough evidence to substantiate the allegation. The complaint was deemed unsubstantiated.

The complaint alleged that staff were not providing medication to a resident. The allegation was investigated and found to be unsubstantiated based on medication records and resident interview.

An unannounced complaint investigation was conducted regarding allegations that staff did not ensure the admissions agreement was being followed and that personal funds were not disbursed to residents in a timely manner.

The investigation found that the facility was following the terms of the admissions agreement regarding visitation hours and that personal funds were being dispensed appropriately. Therefore, the allegations were deemed unsubstantiated.

The complaint was unsubstantiated based on interviews and documentation reviewed, including admissions agreements and personal funds records for resident #1.

An unannounced complaint investigation was conducted regarding allegations that staff were interfering with resident visits.

The investigation found insufficient evidence to substantiate the allegation that staff interfered with resident visits. The visiting person was restricted due to a law enforcement limitation order, which staff were enforcing.

The complaint was unsubstantiated based on interviews with residents and review of the situation involving a law enforcement limitation order.

An unannounced complaint investigation was conducted regarding an allegation that staff left a resident soiled for an extended period of time.

The investigation included interviews with staff, residents, and review of documentation. One resident stated they were left in soiled diapers for an extended period, two residents said they were sometimes left wet, and three residents stated they were not left in soiled diapers. There was insufficient evidence to corroborate the allegation, and it was determined to be unsubstantiated.

The complaint alleged that staff left a resident soiled for an extended period of time. The allegation was found to be unsubstantiated due to lack of sufficient evidence.

The inspection visit was conducted as an unannounced complaint investigation regarding an allegation that staff did not fix the running water timely.

The investigation found no evidence to corroborate the allegation. Interviews with residents and staff indicated the running water issue was addressed timely, and the facility provided water to residents during the outage. The complaint was determined to be unsubstantiated.

The complaint alleged that staff did not fix the running water timely. The complaint was unsubstantiated based on interviews and documentation reviewed during the investigation.

An unannounced complaint investigation was conducted regarding allegations that staff did not ensure the facility was free of mold, odor, and rodents.

The Licensing Program Analyst toured the facility and did not observe mold, foul odors, or rodents. The Executive Director provided pest control documentation indicating no rodent activity. Based on the investigation, the allegations were deemed unsubstantiated.

The complaint investigation was unsubstantiated based on lack of evidence supporting the allegations of mold, odor, and rodent presence.

The visit was an unannounced complaint investigation conducted in response to allegations that staff were not assisting residents in a timely manner and not ensuring residents were provided adequate food service.

The investigation found that communication with staff was timely and that residents received adequate food service. Resident and staff interviews indicated no evidence supporting the allegations. Therefore, the complaints were deemed unsubstantiated.

The complaint investigation was unsubstantiated based on interviews with resident #1 and staff #1, who confirmed timely assistance and adequate food service. The resident reported that meals refused were by personal choice and praised the meal quality and social environment.

The inspection was an unannounced complaint investigation visit conducted in response to allegations that staff did not answer residents' calls for assistance timely and that staff contacted social security without residents' permission.

The investigation found insufficient evidence to substantiate the allegation that staff did not answer residents' calls timely, deeming it unsubstantiated. The allegation that staff contacted social security without residents' permission was found to be unfounded based on documentation authorizing the facility to handle residents' social security deposits.

The complaint investigation addressed two allegations: 1) staff did not answer residents calls for assistance timely, which was unsubstantiated due to lack of evidence; 2) staff contacted social security without residents' permission, which was unfounded based on a signed authorization document allowing the facility access to residents' social security and Supplemental Security Income.

The visit was a case management inspection related to an incident that occurred on 2024-05-07 involving resident #1 and an altercation with two staff members and a witness staff member.

The Licensing Program Analyst conducted interviews including with the Executive Director and attempted to interview the resident involved, who did not comply. The report documents the incident and the interviews conducted.

The visit was triggered by a complaint or incident involving resident #1 and staff members S1, S2, and S3. Resident #1 refused to comply with the interview. No substantiation status is stated.

An unannounced complaint investigation was conducted regarding allegations that staff opened a resident's luggage without permission, changed the resident's doctor without permission, and spoke inappropriately to the resident.

The investigation found insufficient evidence to substantiate the allegations. The resident confirmed the luggage was opened in their presence to retrieve medication, the resident still had the same doctor, and the alleged inappropriate speech was described as a 'heated moment.' Therefore, all allegations were deemed unsubstantiated.

The complaint involved three allegations: staff opening resident's luggage without permission, changing the resident's doctor without permission, and speaking inappropriately to the resident. The investigation concluded these allegations were unsubstantiated.

The inspection was an unannounced complaint investigation conducted in response to allegations received on 2024-02-07 regarding the facility charging higher amounts than state standards allow for SSI, improper rent increases, and denial of residents' authorized representatives at facility meetings.

The investigation found no sufficient evidence to substantiate the allegations. Documentation showed proper rent increase notifications were given, rent increases aligned with social security benefit increases, and residents' authorized representatives were not denied access to facility meetings. Evictions were due to non-payment, not rate increases.

The complaint was unsubstantiated based on the investigation findings. Allegations included charging higher amounts than allowed for SSI, improper rent increase procedures, and denial of authorized representatives at meetings. Interviews and documentation supported that the facility complied with regulations.

The inspection was an unannounced complaint investigation conducted in response to allegations that staff did not ensure transportation was available for a resident and that staff threatened to evict a resident.

The investigation found that transportation issues had been rectified with an alternate means necessary during early morning hours, and that rent was paid on time with no eviction threat. Therefore, the allegations were deemed unsubstantiated due to insufficient evidence.

The complaint involved allegations that staff did not ensure transportation for a resident and threatened eviction. The allegations were investigated and found unsubstantiated.

The inspection was an unannounced complaint investigation visit triggered by allegations that a resident was left soiled for an extended period while in care and that staff were not meeting the resident's hygiene needs.

The investigation found insufficient evidence to substantiate the allegations. The resident's service plan indicated appropriate bathing and toileting assistance, and staff had assisted the resident in obtaining incontinence care products. The allegations were deemed unsubstantiated.

The complaint involved allegations that a resident was left soiled for an extended period and that staff were not meeting the resident's hygiene needs. After investigation, these allegations were found to be unsubstantiated.

The visit was an unannounced case management visit to assess facility compliance, address complaints from residents, and investigate a specific incident related to the passing of resident #1 on February 28, 2024.

The facility was found to be clean and in order with no deficiencies observed. Resident concerns were addressed appropriately and timely, and no deficiencies were cited during the visit.

The inspection was an unannounced complaint investigation visit triggered by allegations received on 2024-01-24 regarding medication errors, pressure injuries, and feeding concerns at the facility.

The investigation found all allegations unsubstantiated after reviewing medication records, interviewing staff and residents, and conducting a facility walkthrough. No medications were missing or incorrectly administered, and no resident was left in urine or feces.

The complaint included allegations that staff dispensed medications not prescribed, dispensed medication to which a resident was allergic, a resident sustained a pressure injury, and a resident was not fed while in care. All allegations were found unsubstantiated.

The visit was an unannounced complaint investigation triggered by an allegation that staff left a resident in urine and feces.

Based on interviews with staff and residents, the allegation that staff left a resident in urine and feces was found to be unsubstantiated. However, a deficiency was cited regarding the administrator's failure to provide necessary care and supervision to meet residents' needs.

The complaint alleged that staff left a resident in urine and feces. The investigation found this allegation unsubstantiated after interviews with residents and staff. Resident #1, the subject of the allegation, had vacated the facility prior to the investigation and was unavailable for interview.

The visit was an unannounced complaint investigation conducted in response to allegations that the facility did not ensure resident hygiene needs were met and did not follow a resident's modified food diet.

The investigation found insufficient evidence to substantiate the allegations. Resident #1 was offered bathing services and additional family support, and the vegetarian diet preference was accommodated with additional meals. Therefore, the allegations were deemed unsubstantiated.

The complaint investigation was unsubstantiated based on interviews and documentation reviewed regarding resident hygiene and modified diet adherence.

An unannounced complaint investigation visit was conducted in response to an allegation that staff left a resident in a soiled diaper for an extended period of time.

The investigation included staff interviews, resident interviews, document reviews, and a facility tour. All residents and staff denied the allegation, and the facility demonstrated upgraded call systems to assist residents. The allegation was deemed unsubstantiated and no deficiencies were cited.

The complaint alleged that staff left a resident in a soiled diaper for an extended period. The allegation was found to be unsubstantiated based on interviews and observations.

The inspection was an unannounced complaint investigation conducted in response to allegations received on 2024-01-10 regarding staff harassing a resident over monthly payments and staff disclosing residents' personal information in the presence of other residents.

The investigation found insufficient evidence to substantiate the allegations of staff harassment related to monthly payments and disclosure of residents' personal information. The resident acknowledged the need for privacy and agreed that discussions were afforded in relation to privacy. Therefore, the allegations were deemed unsubstantiated.

The complaint investigation was unsubstantiated based on interviews and documentation. The allegations included staff harassing a resident over monthly payments and disclosing personal information in the presence of other residents. The resident was on a monthly payment plan with monies in arrears, and discussions about payments were necessary. The resident did not want discussions to be private but understood the need for privacy. No evidence supported the allegations.

The inspection was an unannounced complaint investigation initiated due to allegations that staff were not giving medication to a resident as prescribed and not assisting residents in a timely manner.

The investigation found that medications were being dispensed as prescribed and residents were receiving assistance in a timely manner. Interviews with residents and staff supported that the allegations were unsubstantiated.

The complaint involved allegations that staff were not giving medication to a resident as prescribed and not assisting residents in a timely manner. The investigation concluded these allegations were unsubstantiated based on interviews and record reviews.

An unannounced case management visit was conducted pertaining to the old facility Villa De Anza Assisted Living regarding four complaints.

The Licensing Program Analyst conducted the visit and discussed the report with the Executive Director during an exit interview.

The visit was related to four complaints identified by their complaint numbers: 18-AS-20210719133022, 18-AS-20210609144620, 18-AS-20210716151500, and 18-AS-20210706142605.

Unannounced collateral visit on a complaint investigation to interview residents regarding complaint control numbers 18-AS-20210601164527.

The Licensing Program Analyst conducted interviews with residents as part of the complaint investigation and held an exit interview with the Executive Director. A copy of the report was provided to the Executive Director.

Complaint investigation related to complaint control numbers 18-AS-20210601164527 and 18-AS-20210601164527. No substantiation status stated.

An unannounced case management visit was conducted pertaining to four complaints related to the old facility Villa De Anza Assisted Living 331800471.

During the visit, the Licensing Program Analyst received facility documents, toured the facility, and confirmed that resident R1 does not reside at the facility. An exit interview was conducted and the report was discussed with Sofia Moreno.

The visit was related to four complaints identified by their complaint numbers: 18-AS-20210719133022, 18-AS-20210609144620, 18-AS-20210716151500, and 18-AS-20210706142605.

The inspection was an unannounced complaint investigation visit triggered by a complaint received on 2023-10-11 regarding allegations that staff did not meet resident's medical needs, did not assist residents in a timely manner, and that the facility was in disrepair.

The investigation included a facility tour, resident and staff interviews, and document review. The allegations were found to be unsubstantiated due to insufficient evidence to prove the alleged violations occurred.

The complaint involved three allegations: staff not meeting resident's medical needs, staff not assisting residents timely, and facility disrepair. The investigation found no evidence to substantiate these claims, noting that the facility is not required to provide a bed with full rails without a doctor's order, call pendents were functioning properly, and the alleged fire did not occur with smoke detectors working as expected.

The visit was an unannounced required comprehensive annual inspection of the Residential Care Facility for Elderly (RCFE).

The facility was found to be operating within approved capacity, clean, in good repair, and safe for clients. No deficiencies were cited during the inspection.

The visit was an unannounced complaint investigation conducted in response to allegations that staff neglected a resident resulting in a pressure injury and left a resident unattended with dry feces.

The investigation found insufficient evidence to substantiate the allegations. Records and interviews indicated the resident was attended to regularly, did not have a pressure injury, and was not left unattended with dry feces. The allegations were deemed unsubstantiated.

The complaint investigation was unsubstantiated based on the evidence obtained. Allegations included staff neglect causing a pressure injury and leaving a resident unattended with dry feces, both of which were not supported by the investigation findings.

An unannounced complaint investigation was conducted regarding an allegation that facility staff did not ensure that a resident had a means of calling for assistance.

The investigation found that resident #1 had a call pendent on her person and was able to use it for assistance. There was not enough evidence to substantiate the allegation, and it was deemed unsubstantiated.

The complaint was unsubstantiated based on interviews, observations, and record reviews. The allegation that facility staff did not ensure that a resident had a means of calling for assistance was not supported by evidence.

An unannounced complaint investigation was conducted regarding multiple allegations including questionable death, resident fracture, lack of supervision, inadequate food service, unsafe environment, insufficient staffing, and facility disrepair.

The investigation found no evidence to substantiate any of the allegations. Resident #1 had a documented fall but no fracture or neglect was found. Other allegations such as inappropriate resident interactions, inadequate assistance, insufficient staffing, and facility disrepair were also unsubstantiated. The complaint was deemed unfounded and dismissed.

The complaint included allegations of questionable death, resident sustaining a fracture, lack of supervision leading to inappropriate interactions, failure to assist residents timely, insufficient staffing, unattended residents in soiled diapers, inadequate food service, unsafe environment, failure to perform safety inspections, uncomfortable temperatures, and facility disrepair. All allegations were investigated and found unsubstantiated or unfounded.

An unannounced complaint investigation visit was conducted to investigate an allegation that the facility had pests.

The investigation found no evidence of pests in the facility based on interviews with residents and staff, document review, and a facility tour. The allegation was determined to be unsubstantiated and no deficiencies were cited.

The complaint alleged the facility had pests. The allegation was unsubstantiated after investigation, meaning there was not a preponderance of evidence to prove the alleged violations occurred.

The inspection was conducted as a complaint investigation regarding an allegation that the facility unlawfully evicted a resident.

The investigation found insufficient evidence to support the allegation that the facility unlawfully evicted the resident. The resident was confirmed to be hospitalized since transfer on 2023-06-07, and the allegation was deemed unsubstantiated.

The complaint alleged that the facility unlawfully evicted a resident. The allegation was investigated and found to be unsubstantiated.

The inspection was conducted as an unannounced complaint investigation following allegations received on 2023-05-24 regarding medication administration, facility disrepair, insects, food portions, sanitation, incontinence supplies, bedding, and odors.

The investigation found that medications were administered as prescribed, the facility was in good repair and free of insects, food portions were adequate, the facility was clean and odor-free, and incontinence supplies and bedding were the responsibility of residents or their responsible parties. Overall, there was insufficient evidence to substantiate the allegations, and the complaint was deemed unsubstantiated.

The complaint investigation was unsubstantiated based on the findings that medication administration was proper, the facility was well maintained and clean, food portions were adequate, and supplies such as incontinence products and bedding were the responsibility of residents or their responsible parties.

The inspection was an unannounced complaint investigation visit triggered by allegations received on 2023-04-04 regarding neglect, inadequate care, and food service failures at the facility.

The investigation found insufficient evidence to substantiate the allegations of neglect, unattended residents in dirty diapers, inadequate food service, and failure to assist residents. The call button system was tested and found to be in working order, and resident interviews indicated staff responded to care needs.

The complaint included allegations of resident neglect, staff leaving residents unattended in dirty diapers, failure to provide adequate food service, and failure to assist residents in care. The investigation concluded these allegations were unsubstantiated.

The visit was an unannounced case management visit to ensure that staff member Victoria Renee Mainor is no longer working at the facility, based on a Decision and Order of exclusion.

The Licensing Program Analyst confirmed with the Executive Director that Victoria Renee Mainor is excluded from working or being present at the facility and has agreed that Mainor cannot have contact with residents. Records showed Mainor was last present and employed at the facility on 04/14/2023.

A Health and Safety visit was conducted as a Case Management - Other type of visit. The Licensing Program Analyst met with the recently appointed Executive Director and toured the facility.

The facility appeared clean and sanitized with no observed concerns regarding the health and safety of the residents. Upgrades were noted in the dining and common areas, and the facility was newly decorated.

The visit was an unannounced complaint investigation to determine the validity of an allegation that a resident was being illegally evicted from the facility.

The investigation found that the resident was substantially in arrears with rent and fees, had been properly served eviction notice, and was aware of the situation. The resident no longer wished to reside at the facility and had obtained outside assistance for relocation. The complaint was determined to be unfounded and dismissed.

The complaint alleged that a resident was being illegally evicted. The complaint was investigated and found to be unfounded, meaning the allegations were false or without reasonable basis.

The inspection was an unannounced complaint investigation visit triggered by allegations received on 2022-11-01 regarding improper notice of rate increase and failure to assist with transportation arrangements.

The investigation found insufficient evidence to substantiate the allegations. The facility provided assistance with transportation arrangements and gave proper notice of the rate increase, although the resident was unsure if the notice letter was received.

The complaint was unsubstantiated. Allegations included failure to provide proper notice of rate increase and failure to assist with transportation arrangements. Interviews and evidence showed the facility did provide assistance and notice as required.

The inspection was an unannounced complaint investigation visit conducted in response to allegations received on 2022-09-13 regarding resident care concerns including showering, laundry, medication administration, and privacy.

The investigation found insufficient evidence to substantiate the allegations. Staff were found to be meeting the resident's showering, laundry, and medication needs as prescribed, and respecting privacy protocols. Therefore, the allegations were deemed unsubstantiated.

The complaint investigation was unsubstantiated based on documentation, staff interviews, and resident admission records. The resident refused some services as a personal right, and staff followed proper procedures.

An unannounced complaint investigation was conducted regarding allegations that staff were financially abusing a resident and not according resident privacy.

The investigation found insufficient evidence to substantiate the allegations of financial abuse and lack of privacy by staff. The allegations were deemed unsubstantiated due to lack of preponderance of evidence.

The complaint was unsubstantiated based on interviews and investigation findings; the resident denied knowledge of financial abuse and acknowledged staff entering rooms for cleaning while residents were not present.

Unannounced collateral visit on a complaint investigation to obtain Resident #1 facility records in reference to complaint control number 18-AS-20211223155629.

Licensing Program Analyst Melody Brown conducted the visit and met with Executive Director Katherine Trevino. An exit interview was conducted and a copy of the report was provided to the Executive Director.

Visit was related to complaint control number 18-AS-20211223155629; no substantiation status stated.

The inspection was an unannounced complaint investigation regarding allegations that staff do not safeguard residents' personal items.

The investigation found the complaint to be unfounded after interviewing the resident and facility staff, concluding that the allegations were false and without reasonable basis.

The complaint alleged that staff failed to safeguard a resident's personal items. The resident denied the allegations, stating that the items were not mishandled by facility staff. The complaint was determined to be unfounded.

The visit was an unannounced collateral visit on a complaint investigation to interview residents and staff regarding multiple complaint control numbers.

The Licensing Program Analyst conducted interviews and met with the facility Culinary Director. An exit interview was conducted and a copy of the report was provided to the Culinary Director.

The visit was related to complaint control numbers 18-AS-20211105113658, 18-AS-20211213104627, and 18-AS-20211216163843.

The visit was an unannounced complaint investigation conducted to investigate allegations of financial abuse of a resident while in care.

The investigation found no evidence of the alleged financial abuse; no resident matching the allegation was found to reside at the facility. The complaint was determined to be unfounded and dismissed. No deficiencies were cited during the visit.

The complaint alleged that from June 30, 2022 to August 17, 2022, a resident was being financially abused while in care. The complaint was investigated and found to be unfounded.

Licensing Program Analyst Ryan Gardner made an unannounced visit to conduct a Health and Safety check of the clients in care at the facility.

The inspection found that the central air conditioning units were broken in several areas, causing discomfort to residents with temperatures reaching up to 90 degrees Fahrenheit prior to the use of portable AC units. One deficiency was cited related to personal rights due to broken air conditioning units posing an immediate health, safety, or personal rights risk.

The inspection was a pre-licensing visit conducted due to a pending application for a change of ownership of the Residential Care Facility for the Elderly (RCFE).

The facility was found to be in compliance with all operational requirements, including fire clearance, safety postings, medication storage, food supplies, and resident unit conditions. No deficiencies were identified during the inspection.

The visit was a pre-licensing inspection conducted via telephone call to complete Component II (COMP II) of the licensing process for the facility.

The applicant and administrator successfully completed COMP II, demonstrating understanding of Title 22 regulations including facility operation, staff qualifications, training, grievances, medication management, and application document review.