Inspection Reports for South Hill Village

The Department of Social and Health Services conducted a complaint investigation at South Hill Village, Assisted Living & Memory Care on September 4, 2025, which resulted in the imposition of a civil fine due to violations found.

The licensee failed to ensure a safe medication system was in place for one resident, resulting in medications not being given as prescribed and placing the resident at risk for health complications. This deficiency was recurring, having been previously cited multiple times.

The visit was complaint-related and substantiated, resulting in a civil fine of $1,000 for violation of WAC 388-78A-2210 (1)(b)(2)(a) Medication services. The deficiency was recurring with prior citations on January 15, 2025, March 15, 2024, and June 23, 2023.

The inspection was conducted as an unannounced on-site complaint investigation regarding medication errors by the facility.

The investigation found that the facility failed to follow its policy on handling new physician orders, resulting in a resident not receiving medication as ordered by their primary care provider. A deficiency was cited under Washington administrative code (WAC) 388-78a-2210(1)(b)(2)(a).

The complaint involved medication errors by the facility. The investigation substantiated a failed provider practice with citation(s) written.

The Department completed a follow-up inspection of the Assisted Living Facility on 05/02/2025 to verify correction of previously cited deficiencies.

The follow-up inspection found no deficiencies and confirmed that the facility meets the Assisted Living Facility licensing requirements. Previous deficiencies related to medication availability and administration were corrected.

The inspection was a follow-up to a complaint investigation involving multiple residents and allegations of medication errors, abuse, inadequate training, and failure to maintain proper records. The complaint investigation was unannounced and involved review of 15 of 99 residents.

The Department of Social and Health Services completed a Full Inspection and Complaint Investigation at South Hill Village, Assisted Living & Memory Care on January 15, 2025, due to concerns related to medication services.

The licensee failed to ensure residents received their medication as prescribed for one resident, which contributed to the resident developing symptoms and requiring hospital admission. This deficiency was recurring, previously cited in June 2023 and March 2024.

The visit was complaint-related and substantiated by the finding that medication services were not properly administered, resulting in harm to one resident.

The Office of the State Fire Marshal conducted a fire safety inspection at South Hill Village, Assisted Living & Memory Care facility to assess compliance with fire protection and safety codes.

The inspection identified multiple deficiencies related to fire safety including lack of documentation for semi-annual hood cleaning, annual fire wall inspection, fire sprinkler testing, kitchen suppression system servicing, fire extinguisher inspections, fire alarm testing and maintenance, smoke detector sensitivity testing, and fire drills. Several fire doors and exit doors failed to close or latch properly, and some fire extinguishers and fire alarm pull stations were obstructed or not inspected. The facility was disapproved due to these deficiencies.

The Department completed a follow-up inspection of the Assisted Living Facility to verify correction of previously cited deficiencies.

The follow-up inspection found no deficiencies and confirmed that the facility meets the Assisted Living Facility licensing requirements.

The Department completed a complaint investigation of the Assisted Living Facility triggered by complaint number 130803 regarding medication availability.

The facility had a delay in medication availability for one resident due to an order discrepancy. Staff were re-educated on medication availability and processes, and the resident received prescribed medication as ordered. Residents interviewed reported no concerns and were observed without distress during the unannounced visit.

Complaint investigation related to medication availability; complaint number 130803; investigation conducted from 05/22/2024 through 05/29/2024; substantiation indicated by failed provider practice and citation(s) written.

The Department of Social and Health Services conducted a complaint investigation at South Hill Village, Assisted Living & Memory Care on March 15, 2024, due to concerns about medication services.

The licensee failed to provide medications as prescribed for one resident, resulting in medication errors that contributed to elevated blood pressure and placed the resident at risk of health complications. This deficiency was recurring, previously cited on June 23, 2023.

The visit was complaint-related and substantiated, resulting in a civil fine of $200 for medication service violations.

The inspection was conducted as an unannounced on-site complaint investigation triggered by an allegation that a resident's medication was not given as prescribed.

The investigation found that the facility failed to provide medications as prescribed for one sampled resident, resulting in medication errors that contributed to elevated blood pressure and placed the resident at risk of health complications. The deficiency was a recurring issue previously cited.

The complaint alleged that a resident's medication was not given as prescribed. The investigation substantiated the allegation with a failed provider practice identified and citation(s) written.

The inspection was conducted as a complaint investigation regarding an allegation that as needed medication was not given when requested.

The investigation found that a facility staff member did not administer an as needed medication to a resident, resulting in the resident experiencing pain. The staff member was removed from medication administration and provided education. The facility had protocols in place and took corrective actions including staff retraining and identifying barriers to medication administration.

Complaint number 111251 regarding failure to administer as needed medication when requested was substantiated.

The Department of Social and Health Services conducted a follow-up visit to South Hill Village Assisted Living & Memory Care to assess compliance and impose civil fines based on violations of state regulations.

The facility was cited for multiple uncorrected deficiencies including failure to monitor residents' well-being, ensure pets' immunizations, maintain tuberculosis test records for staff, obtain signed negotiated service agreements, perform safety assessments, and ensure proper nursing services. These deficiencies placed residents at risk of harm and resulted in civil fines totaling $2,000.

The Department of Social and Health Services completed a full and complaint investigation at South Hill Village, Assisted Living & Memory Care on June 23, 2023, resulting in a civil fine due to violations related to monitoring residents' well-being.

The licensee failed to evaluate and monitor a resident after an incident that exacerbated a back injury, placing the resident at risk of not receiving proper care and services. This deficiency was recurring from a previous citation on March 22, 2022.

The visit was complaint-related and resulted in substantiated violations leading to a civil fine.

The Office of the State Fire Marshal conducted a fire safety inspection at the South Hill Village Assisted Living & Memory Care facility to assess compliance with fire protection codes and regulations.

The inspection found multiple fire safety code requirements either corrected on site or in progress, including issues with multipug adapters, power supply, installation of power taps, extension cords, unapproved conditions, penetrations, opening protectives, door operation, sprinkler system maintenance, portable fire extinguishers, and fire drills. Some violations were corrected immediately, while others were scheduled for correction.

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