Inspection Reports for St. Paul’s Towers
100 Bay Pl, Oakland, CA 94610, CA, 94610
Back to Facility ProfileInspection Report Summary
Most inspections found no deficiencies, with routine and annual visits consistently showing compliance in areas like infection control, safety, and resident care. Several complaint investigations were unsubstantiated, including allegations about resident care, environmental comfort, and refunds. However, two complaint investigations substantiated serious issues related to financial exploitation by staff and failure to notify residents promptly, as well as a failure to obtain fingerprint clearance for a caregiver, which resulted in a $500 civil penalty assessed in October 2024. The most recent report from July 8, 2025, was clean with no deficiencies cited, indicating improvement since the last enforcement action. Other issues noted were isolated and minor, with no further fines or license actions listed in the available reports.
Deficiencies (last 5 years)
Deficiencies (over 5 years)
0.8 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
80% better than California average
California average: 4 deficiencies/yearDeficiencies per year
4
3
2
1
0
Census
Latest occupancy rate
67% occupied
Based on a July 2025 inspection.
Census over time
Inspection Report
Annual Inspection
Census: 214
Capacity: 320
Deficiencies: 0
Date: Jul 8, 2025
Visit Reason
The inspection was an unannounced 1-Year Annual Required inspection conducted to evaluate compliance with licensing requirements.
Findings
The Licensing Program Analysts toured the facility and reviewed resident and staff records, finding all areas in compliance with no deficiencies cited during the visit.
Report Facts
Residents records reviewed: 5
Staff records reviewed: 5
Fire extinguisher last serviced: Jan 14, 2025
Emergency Disaster Plan last posted: Oct 17, 2024
Emergency disaster and fire drill last conducted: Jun 21, 2025
Hot water temperature: 116.5
Hallway temperature: 75
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Connie Yuen | Executive Director | Met with Licensing Program Analysts during inspection |
| David Doidge | Licensing Program Analyst | Conducted the inspection |
| Andrew Christy | Licensing Program Analyst | Conducted the inspection |
| Bennett Fong | Licensing Program Manager | Named in report header |
Inspection Report
Complaint Investigation
Census: 198
Capacity: 320
Deficiencies: 2
Date: Jan 24, 2025
Visit Reason
Unannounced complaint investigation visit conducted to investigate allegations of financial abuse by facility staff and failure to notify residents and their authorized representatives of the incident.
Complaint Details
The complaint investigation was substantiated. Allegations included facility staff financially abusing residents and failure to notify residents and their authorized representatives of the incident. Evidence included police reports, interviews, and documentation confirming fraudulent check cashing by staff and delayed notification to residents and responsible parties.
Findings
The investigation substantiated that facility staff financially abused residents by fraudulently cashing stolen checks and that the Executive Director failed to timely notify all residents and their representatives of the incidents. Multiple fraudulent incidents involving residents' checks were confirmed, and notification to residents was delayed until weeks after the incidents.
Deficiencies (2)
Failure to protect residents from financial exploitation, including punishment, humiliation, intimidation, and verbal, mental, physical abuse as evidenced by staff financial abuse of residents.
Failure to report incidents threatening the welfare, safety, or health of residents to the licensing agency and responsible parties within seven days.
Report Facts
Capacity: 320
Census: 198
Plan of Correction Due Date: Feb 7, 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Cherry Marcelo | Nursing Home Administrator | Met with Licensing Program Analyst during investigation and named in findings |
| Lisha Holmes | Licensing Program Analyst | Conducted the complaint investigation |
| Yvonne Flores-Larios | Licensing Program Manager | Oversaw complaint investigation |
Inspection Report
Enforcement
Census: 208
Capacity: 320
Deficiencies: 1
Date: Nov 4, 2024
Visit Reason
The visit was an unannounced case management inspection to amend a previously issued report and to assess a civil penalty related to a deficiency.
Findings
The Licensing Program Analyst amended the prior report issued on 10/2/2024 and assessed a civil penalty of $500 for a deficiency involving an individual who was not fingerprint cleared.
Deficiencies (1)
Deficiency regarding an individual who was not fingerprint cleared
Report Facts
Civil penalty amount: 500
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Cherry Marcelo | Healthcare Administrator | Met with Licensing Program Analyst during the inspection |
| Grace Luk | Licensing Program Analyst | Conducted the inspection and assessed civil penalty |
| Harpreet Humpal | Licensing Program Manager | Named as Licensing Program Manager on the report |
Inspection Report
Complaint Investigation
Census: 205
Capacity: 320
Deficiencies: 1
Date: Oct 2, 2024
Visit Reason
An unannounced complaint investigation was conducted in response to an allegation that staff did not check the background of a caregiver prior to the caregiver providing care to residents.
Complaint Details
The complaint was substantiated based on the preponderance of evidence standard. The allegation involved failure to check background of caregiver prior to providing care. A civil penalty of $500 was assessed.
Findings
The investigation substantiated the allegation that a private caregiver was not fingerprint cleared before providing care to a resident, posing an immediate health and safety risk. A civil penalty of $500 was assessed.
Deficiencies (1)
Failure to obtain fingerprint clearance for a private caregiver prior to providing care, violating Health and Safety Code 1569.17.
Report Facts
Civil penalty amount: 500
Deficiency count: 1
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Connie Yuen | Executive Director | Met during investigation and exit interview |
| Angela Zamarripa | Director of Resident Health Services | Met during investigation |
| Grace Luk | Licensing Program Analyst | Conducted investigation |
| Harpreet Humpal | Licensing Program Manager | Oversaw complaint investigation |
Inspection Report
Annual Inspection
Census: 205
Capacity: 320
Deficiencies: 0
Date: Aug 9, 2024
Visit Reason
The visit was an unannounced 1-Year Annual Required inspection conducted by Licensing Program Analysts to assess compliance with regulatory standards.
Findings
The facility was toured and inspected, including resident apartments, common areas, and safety equipment. No deficiencies were cited during the visit, and all safety and emergency preparedness measures were found to be in place and operational.
Report Facts
Hot water temperature: 118.2
Hallway temperature: 72
Fire extinguisher last serviced: Jun 17, 2024
Emergency Disaster Plan last posted: Jun 20, 2023
Emergency disaster drill last conducted: Jun 20, 2024
Resident records reviewed: 6
Staff records reviewed: 5
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Cherry Marcelo | Nursing Home Administrator | Met with Licensing Program Analysts during inspection |
| Ardalan Gharchorloo | Licensing Program Analyst | Conducted the inspection |
| David Doidge | Licensing Program Analyst | Conducted the inspection |
| Yvonne Flores-Larios | Licensing Program Manager | Named as Licensing Program Manager on report |
Inspection Report
Complaint Investigation
Capacity: 320
Deficiencies: 0
Date: Apr 18, 2023
Visit Reason
The inspection was an unannounced complaint investigation visit triggered by an allegation that staff did not issue a refund.
Complaint Details
The complaint was unsubstantiated. The allegation was that staff did not issue a refund, but the investigation found the refund was issued and received after reissuance.
Findings
The investigation confirmed that the original refund check was issued within 14 days of re-occupancy but was never received by the complainant. The provider reissued the check and sent it overnight. The complainant confirmed receipt and requested the complaint be closed. No violations were identified.
Report Facts
Capacity: 320
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jennifer Walden | Evaluator | Conducted the complaint investigation |
| Connie Yuen | Administrator | Facility administrator met during the investigation |
| Allison Nakatomi | Licensing Program Manager | Named in report signature section |
Inspection Report
Complaint Investigation
Census: 232
Capacity: 320
Deficiencies: 0
Date: Feb 6, 2023
Visit Reason
The visit was an unannounced complaint investigation conducted in response to an allegation that a resident was left in depends for a long period of time.
Complaint Details
The complaint was unsubstantiated due to lack of preponderance of evidence that the alleged violation occurred.
Findings
The investigation found that facility staff denied leaving the resident in depends for a long period. Staff reported regular changes and efforts to meet the resident's needs despite some resistance. The resident was observed in good hygiene condition during the visits. The allegation was unsubstantiated and no deficiencies were cited.
Report Facts
Capacity: 320
Census: 232
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Catherine Lin | Licensing Program Analyst | Conducted the complaint investigation |
| Bennett Fong | Licensing Program Manager | Oversaw the complaint investigation |
| Cherry Marcelo | Health Care Administrator | Met with Licensing Program Analyst during the investigation |
Inspection Report
Census: 231
Capacity: 320
Deficiencies: 0
Date: Nov 9, 2022
Visit Reason
An unannounced case management visit was conducted to check on residents received from Grand Lake Gardens (GLG) and to assess their well-being at St. Paul's Towers.
Findings
The visit found that 15 residents from GLG were living at the facility, including some in Assisted Living and Memory Care. Residents reported feeling safe and having their needs met, with no imminent health or safety concerns observed. Supplies were adequate and staffing was stable.
Report Facts
Residents from Grand Lake Gardens: 15
Residents met during visit: 3
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Angela Zamarripa | Resident Health Services Director | Met with Licensing Program Analyst during the visit |
| Catherine Lin | Licensing Program Analyst | Conducted the unannounced case management visit |
| Bennett Fong | Licensing Program Manager | Named in report header |
Inspection Report
Census: 233
Capacity: 320
Deficiencies: 0
Date: Nov 2, 2022
Visit Reason
The visit was an unannounced case management visit conducted as a result of receiving residents from Grand Lake Gardens and to check on residents.
Findings
The Licensing Program Analyst observed adequate food, paper, and PPE supplies, stable staffing, and no imminent health or safety concerns. Residents interviewed stated they felt safe and their needs were met.
Report Facts
Residents from Grand Lake Gardens currently living in facility: 15
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Connie Yuen | Administrator | Met with Licensing Program Analyst during visit |
| Catherine Lin | Licensing Program Analyst | Conducted the unannounced case management visit |
| Bennett Fong | Licensing Program Manager | Named in report header |
Inspection Report
Census: 233
Capacity: 320
Deficiencies: 0
Date: Oct 28, 2022
Visit Reason
An unannounced case management visit was conducted as a result of receiving residents from Grand Lake Gardens to check on their status and well-being at St. Paul's Towers.
Findings
The visit found that 15 residents from Grand Lake Gardens had moved in, including some in Assisted Living and Memory Care units. Residents interviewed reported feeling safe, well-fed, and having their needs met. Food, paper, and PPE supplies were adequate, and no imminent health or safety concerns were identified.
Report Facts
Residents moved in from Grand Lake Gardens: 15
Residents interviewed: 2
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Connie Yuen | Administrator | Met with Licensing Program Analyst during the visit |
| Catherine Lin | Licensing Program Analyst | Conducted the unannounced case management visit |
| Bennett Fong | Licensing Program Manager | Named in the report header |
Inspection Report
Complaint Investigation
Census: 204
Capacity: 320
Deficiencies: 0
Date: Aug 29, 2022
Visit Reason
An unannounced complaint investigation was conducted in response to allegations regarding the facility's heating and air conditioner system being in disrepair and staff not providing a comfortable environment for residents.
Complaint Details
The complaint investigation was unsubstantiated based on record review, interviews, and observations. The air conditioner system downtime was confirmed but managed appropriately, and no violations were proven.
Findings
The investigation found both allegations to be unsubstantiated. The air conditioner system was down briefly but was repaired promptly with ongoing communication from the administrator to residents. Residents confirmed the facility provided water, ice, and popsicles during hot days, and no evidence supported the claims of discomfort.
Report Facts
Capacity: 320
Census: 204
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Connie Yuen | Administrator | Met during investigation and involved in communication regarding the air conditioner system issue |
| Catherine Lin | Licensing Program Analyst | Conducted the complaint investigation |
| Bennett Fong | Licensing Program Manager | Named in report as Licensing Program Manager |
Inspection Report
Census: 204
Capacity: 320
Deficiencies: 0
Date: Aug 29, 2022
Visit Reason
Unannounced case management visit to deliver the amended report dated 08/22/2022 and obtain the original report.
Findings
The Licensing Program Analyst delivered the amended report and conducted an exit interview with the facility administrator. No deficiencies or violations are mentioned in the report.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Connie Yuen | Administrator | Met with Licensing Program Analyst during the visit. |
| Catherine Lin | Licensing Program Analyst | Conducted the unannounced case management visit and delivered the amended report. |
| Bennett Fong | Licensing Program Manager | Named in the report header. |
Inspection Report
Complaint Investigation
Census: 226
Capacity: 320
Deficiencies: 0
Date: Aug 22, 2022
Visit Reason
An unannounced complaint investigation was conducted in response to allegations that staff assaulted a resident and failed to provide resident's care needs.
Complaint Details
The complaint investigation was unsubstantiated. Allegation of staff assaulting a resident was not witnessed by residents or staff. Allegation of failure to provide care was not supported by hospice notes, physician orders, or resident and staff statements.
Findings
Both allegations were investigated through records review and interviews, and both were found to be unsubstantiated due to lack of evidence. No deficiencies were cited.
Report Facts
Capacity: 320
Census: 226
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Catherine Lin | Licensing Program Analyst | Conducted the complaint investigation |
| Bennett Fong | Licensing Program Manager | Named in report as Licensing Program Manager |
| Connie Yuen | Administrator | Facility Administrator met during investigation |
Inspection Report
Routine
Census: 208
Capacity: 320
Deficiencies: 0
Date: Jul 27, 2022
Visit Reason
Unannounced infection control inspection conducted as a required 1-year visit to assess compliance with infection control protocols.
Findings
The facility was found to have proper infection control measures in place, including universal screening, PPE usage, and adequate food and PPE supplies. No deficiencies were cited during the visit.
Report Facts
Food supply duration: 2
Food supply duration: 7
PPE supply duration: 30
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Angela Zamarripa | Resident Health Services Director | Met with Licensing Program Analyst during inspection |
| Catherine Lin | Licensing Program Analyst | Conducted the infection control inspection |
| Bennett Fong | Licensing Program Manager | Named in report header |
Inspection Report
Census: 191
Capacity: 320
Deficiencies: 0
Date: Jun 1, 2022
Visit Reason
An unannounced case management visit was conducted due to a self-report of a resident's death dated 05/25/22.
Findings
No deficiencies were cited during the visit. The administrator reported the resident was healthy and independent with no signs of suicide. Police and cause of death reports were not available at the time of the visit.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Connie Yuen | Administrator | Met with Licensing Program Analyst during the visit and provided information about the resident. |
| Catherine Lin | Licensing Program Analyst | Conducted the unannounced case management visit. |
| Bennett Fong | Licensing Program Manager | Named in the report header. |
Inspection Report
Routine
Census: 225
Capacity: 320
Deficiencies: 0
Date: Sep 3, 2021
Visit Reason
Unannounced infection control inspection conducted as a required 1-year visit.
Findings
The facility was toured including multiple areas and infection control measures were observed to be in place, including PPE use, screening procedures, and signage. No deficiencies were cited during the visit.
Report Facts
PPE supply duration: 30
Perishable food supply duration: 2
Non-perishable food supply duration: 7
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Elena Davidenko | Administrator | Met with Licensing Program Analysts during inspection. |
| Angela Vamarripa | Director of Resident's Health Service | Met with Licensing Program Analysts during inspection. |
| Catherine Lin | Licensing Program Analyst | Conducted the infection control inspection. |
| Grace Luk | Licensing Program Analyst | Conducted the infection control inspection. |
| Bennett Fong | Licensing Program Manager | Named in the report as Licensing Program Manager. |
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