Inspection Reports for Sterling Inn

The visit was an unannounced required comprehensive annual inspection of the Sterling Inn Residential Care Facility for Elderly (RCFE).

The facility was found to be clean, in good repair, and operating safely with sufficient care staff and proper physical plant conditions. One deficiency was cited related to medication management where the facility did not have the physical supply of PRN medication according to the resident's medical record.

The visit was an unannounced required comprehensive annual inspection of the Sterling Inn Residential Care Facility for the Elderly (RCFE).

The facility was found to be operating within its approved capacity and in safe, clean, and good repair conditions. No deficiencies were cited during the inspection. Resident bedrooms and common areas were adequately furnished and maintained, and safety equipment was operational. Staff files and resident records were reviewed with no issues noted.

The visit was an unannounced required annual inspection with an emphasis on infection control due to the COVID-19 pandemic.

The facility was found to have adequate infection control measures including sufficient PPE, hand hygiene supplies, cleaning provisions, and signage. The facility has a designated infection control lead and follows Community Care Licensing Division guidelines for COVID-19 testing, isolation, and resident monitoring. Fire drills are conducted monthly, with the last drill on 11/30/2022, and no deficiencies were noted during the inspection.

An unannounced visit was conducted to investigate complaints alleging that facility staff did not ensure the call system was working properly and did not inform a resident's authorized person about the resident's injury.

The investigation found that the call system was working properly and that the facility contacted the resident's family about the injury as appropriate. The allegations were deemed unsubstantiated and no deficiencies were cited.

The complaint was unsubstantiated, meaning there was not a preponderance of evidence to prove the alleged violations occurred.

An unannounced visit was conducted to investigate a complaint alleging that the facility was not following COVID-19 protocols.

The investigation found that the facility was following COVID-19 protocols, including screening visitors, PPE supply, social distancing, mask usage, and staff training. The complaint was determined to be unfounded with no discernable violations.

The complaint alleged that the facility was not following COVID protocols. The investigation concluded the allegation was unfounded and dismissed the complaint.