Inspection Reports for Sterling Inn
17738 Francesca Rd, Victorville, CA 92395, United States, CA, 92395
Back to Facility ProfileInspection Report Summary
Most inspections of Sterling Inn Residential Care Facility for Elderly found no deficiencies, including the most recent annual inspection on November 15, 2024, which cited only one minor issue related to medication management involving a missing PRN medication supply. Earlier reports from December 19, 2023, and January 3, 2023, were clean with no deficiencies noted, and complaint investigations in 2022 and 2021 found the allegations unsubstantiated. The main concern identified was the medication supply issue, while other areas such as infection control, safety, and record keeping were consistently satisfactory. There were no fines, enforcement actions, or severe findings listed in the available reports. The facility appears to maintain good overall compliance with occasional isolated minor issues.
Deficiencies (last 4 years)
Deficiencies (over 4 years)
0.3 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
93% better than California average
California average: 4 deficiencies/yearDeficiencies per year
4
3
2
1
0
Census
Latest occupancy rate
71% occupied
Based on a November 2024 inspection.
This facility has shown a steady increase in demand based on occupancy rates.
Census over time
Inspection Report
Annual Inspection
Census: 131
Capacity: 185
Deficiencies: 1
Date: Nov 15, 2024
Visit Reason
The visit was an unannounced required comprehensive annual inspection of the Sterling Inn Residential Care Facility for Elderly (RCFE).
Findings
The facility was found to be clean, in good repair, and operating safely with sufficient care staff and proper physical plant conditions. One deficiency was cited related to medication management where the facility did not have the physical supply of PRN medication according to the resident's medical record.
Deficiencies (1)
Facility did not have the PRN medication according to the resident's medication record, posing a potential health, safety, or personal rights risk.
Report Facts
Deficiencies cited: 1
Capacity: 185
Census: 131
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Donald Barber | Administrator | Named in relation to the medication deficiency and exit interview |
| Michelle Echeverria | Licensing Program Analyst | Conducted the inspection and authored the report |
| Nedra Brown | Licensing Program Manager | Supervisor overseeing the inspection |
Inspection Report
Annual Inspection
Census: 129
Capacity: 185
Deficiencies: 0
Date: Dec 19, 2023
Visit Reason
The visit was an unannounced required comprehensive annual inspection of the Sterling Inn Residential Care Facility for the Elderly (RCFE).
Findings
The facility was found to be operating within its approved capacity and in safe, clean, and good repair conditions. No deficiencies were cited during the inspection. Resident bedrooms and common areas were adequately furnished and maintained, and safety equipment was operational. Staff files and resident records were reviewed with no issues noted.
Report Facts
Resident files reviewed: 7
Staff files reviewed: 5
Facility bedrooms: 166
Facility capacity: 135
Water temperature readings: Measured at 111.9, 111.1, 110.2, 118.9 and 105 degrees Fahrenheit
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Donald Barber | Administrator | Met with Licensing Program Analyst during inspection and named in report |
| Michelle Echeverria | Licensing Program Analyst | Conducted the inspection and authored the report |
| Nedra Brown | Licensing Program Manager | Named in report |
Inspection Report
Annual Inspection
Census: 113
Capacity: 185
Deficiencies: 0
Date: Jan 3, 2023
Visit Reason
The visit was an unannounced required annual inspection with an emphasis on infection control due to the COVID-19 pandemic.
Findings
The facility was found to have adequate infection control measures including sufficient PPE, hand hygiene supplies, cleaning provisions, and signage. The facility has a designated infection control lead and follows Community Care Licensing Division guidelines for COVID-19 testing, isolation, and resident monitoring. Fire drills are conducted monthly, with the last drill on 11/30/2022, and no deficiencies were noted during the inspection.
Report Facts
Capacity: 185
Census: 113
Fire drill date: Nov 30, 2022
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Donald Barber | Administrator | Met with Licensing Program Analyst and provided facility walkthrough |
| Amber Coleman | Licensing Program Analyst | Conducted the inspection visit |
| Nedra Brown | Licensing Program Manager | Named in report header and signature |
Inspection Report
Complaint Investigation
Census: 116
Capacity: 185
Deficiencies: 0
Date: Dec 28, 2022
Visit Reason
An unannounced visit was conducted to investigate complaints alleging that facility staff did not ensure the call system was working properly and did not inform a resident's authorized person about the resident's injury.
Complaint Details
The complaint was unsubstantiated, meaning there was not a preponderance of evidence to prove the alleged violations occurred.
Findings
The investigation found that the call system was working properly and that the facility contacted the resident's family about the injury as appropriate. The allegations were deemed unsubstantiated and no deficiencies were cited.
Report Facts
Capacity: 185
Census: 116
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Ryan Gardner | Licensing Program Analyst | Conducted the complaint investigation and authored the report |
| Donald Barber | Administrator | Facility administrator met during the investigation |
| Efren Malagon | Licensing Program Manager | Named in the report as Licensing Program Manager |
Inspection Report
Complaint Investigation
Census: 101
Capacity: 185
Deficiencies: 0
Date: Oct 13, 2021
Visit Reason
An unannounced visit was conducted to investigate a complaint alleging that the facility was not following COVID-19 protocols.
Complaint Details
The complaint alleged that the facility was not following COVID protocols. The investigation concluded the allegation was unfounded and dismissed the complaint.
Findings
The investigation found that the facility was following COVID-19 protocols, including screening visitors, PPE supply, social distancing, mask usage, and staff training. The complaint was determined to be unfounded with no discernable violations.
Report Facts
Employees interviewed: 5
Caregivers interviewed: 2
Staff questioned on isolation practices: 3
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Don Barber | Executive Director | Met with during investigation and provided information on COVID-19 protocols |
| Amy Goldenberg | Licensing Program Analyst | Conducted the complaint investigation visit |
| Nedra Brown | Licensing Program Manager | Named in report as Licensing Program Manager |
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