Inspection Reports for StoryPoint Portage
3951 W Milham Ave, Portage, MI 49024, United States, MI, 49024
Back to Facility ProfileDeficiencies per Year
8
6
4
2
0
Unclassified
Census Over Time
Census
Capacity
Inspection Report
Complaint Investigation
Capacity: 40
Deficiencies: 1
Jul 29, 2025
Visit Reason
The inspection was conducted in response to a complaint alleging that Resident A's care needs were not met on 07/20/2025, including concerns about hygiene, feeding, and room cleanliness.
Findings
The investigation found that Resident A's care needs were met by staff with regular checks, and the incident was likely isolated. However, the facility's service plan was not updated to reflect Resident A's current care needs and hospice services, resulting in a violation.
Complaint Details
Complaint alleged neglect of Resident A on 07/20/2025, including being found in bed with soiled linens and food stains, and inconsistent meal receipt. The complaint was investigated and found not substantiated by APS, but a violation was established due to outdated service plan.
Deficiencies (1)
| Description |
|---|
| Facility's service plan was not updated to reflect Resident A's current care needs and hospice services. |
Report Facts
Capacity: 40
Weights: 106.2
Weights: 118.4
Weights: 115.3
Weights: 136.8
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Carrie Morris | Administrator | Interviewed regarding the complaint and investigation |
| Lauren Wohlfert | Licensing Staff | Author of the Special Investigation Report |
| Andrea L. Moore | Manager, Long-Term-Care State Licensing Section | Approved the report |
Inspection Report
Renewal
Census: 18
Capacity: 40
Deficiencies: 5
Sep 18, 2024
Visit Reason
The inspection was conducted as a renewal licensing study for StoryPoint of Portage to assess compliance with state regulations and determine eligibility for license renewal.
Findings
The facility was found to be in non-compliance with multiple rules including improper storage of clean linens, incomplete dishwasher sanitization records, unlabeled and undated opened food items, improper storage of scoops with food items, and unsafe storage of hazardous materials accessible to residents.
Deficiencies (5)
| Description |
|---|
| Clean linen storage room contained items such as crutches and personal items stored among clean linens, posing a risk for cross contamination. |
| Dishwasher sanitization records for multiple days over the preceding three months were blank, making it unclear if multi-use utensils were properly sanitized. |
| Opened food items in kitchen, memory care unit, and employee lounge refrigerators were found undated and unlabeled, making it unclear if they were safe for consumption. |
| Scoops were found stored inside large containers of sugar, corn starch, and flour, posing a risk for cross contamination. |
| Cleaning chemicals and paint supplies were found in unlocked cabinets accessible to residents with impaired cognition, posing a risk of ingestion and harm. |
Report Facts
Number of staff interviewed and/or observed: 9
Number of residents interviewed and/or observed: 18
Facility capacity: 40
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Katelyn Fuerstenberg | Authorized Representative | Named in identifying information |
| Megan Myers | Administrator/Licensee Designee | Named in identifying information |
Inspection Report
Renewal
Capacity: 40
Deficiencies: 0
Oct 9, 2023
Visit Reason
The inspection was conducted as a renewal inspection to review licensing activity and compliance with public health code and administrative rules regulating home for the aged facilities.
Findings
The facility was found to be in compliance with all applicable rules and statutes. Renewal of the license is recommended.
Report Facts
Capacity: 40
Inspection Report
Complaint Investigation
Capacity: 40
Deficiencies: 1
Sep 26, 2022
Visit Reason
The inspection was conducted following a complaint alleging that Resident A was found urine soaked, prompting an investigation into the facility's care practices.
Findings
The investigation found that Resident A, initially modified independent, experienced a decline and was found urine soaked on 09/12/2022. Facility staff updated Resident A's service plan and increased care levels, but staff had detected urine odor on prior occasions and did not act timely, resulting in a violation.
Complaint Details
Complaint alleged Resident A was found urine soaked. Violation was established based on investigation findings.
Deficiencies (1)
| Description |
|---|
| Facility staff did not provide care consistent with Resident A's demonstrated needs, failing to act timely on signs of decline and urine soaking incidents. |
Report Facts
Capacity: 40
Safety checks: 4
Dates of key events: Complaint received and investigation initiated on 2022-09-15; on-site inspection on 2022-09-26; Resident A found urine soaked on 2022-09-12
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Martila Sanders | Administrator | Interviewed regarding Resident A's care and service plan updates |
Inspection Report
Renewal
Census: 22
Capacity: 40
Deficiencies: 5
Sep 26, 2022
Visit Reason
The inspection was conducted as a renewal licensing study for StoryPoint of Portage to assess compliance with applicable public health codes and administrative rules.
Findings
The facility was found to be in non-compliance with several regulations including tuberculosis screening for residents and employees, incomplete meal census records, unsafe and unsanitary food labeling practices, and incomplete dishwasher sanitation records.
Deficiencies (5)
| Description |
|---|
| One resident did not have an appropriate tuberculosis screening completed within 12 months before admission. |
| Three employees did not have an appropriate tuberculosis screening completed within 10 days of hire and before occupational exposure. |
| Facility did not have a record of the meal census for the preceding 3-month period. |
| Food items in the kitchen refrigerator, freezer, and dry storage area were not dated and unlabeled, posing unsafe and unsanitary food practices. |
| Dishwasher sanitation record was incomplete for June, July, August, and September 2022, making it undetermined if multi-use utensils were thoroughly cleaned and sanitized. |
Report Facts
Number of staff interviewed and/or observed: 11
Number of residents interviewed and/or observed: 22
Facility capacity: 40
Number of employees without timely tuberculosis screening: 3
Number of residents without timely tuberculosis screening: 1
Months with incomplete dishwasher sanitation records: 4
Inspection Report
Original Licensing
Capacity: 40
Deficiencies: 0
Apr 17, 2017
Visit Reason
The visit was conducted as an original licensing study to determine compliance with applicable licensing statutes and administrative rules for StoryPoint of Portage.
Findings
The facility was found to be in substantial compliance with the home for the aged public health code and administrative rules. The report recommends issuance of a temporary license with a maximum capacity of 40.
Report Facts
Capacity: 40
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Lauren Wohlfert | Licensing Staff | Author of the licensing study report and recommendation |
| Russell B. Misiak | Area Manager | Approved the licensing study report |
| Lauren Fitzmaurice | Administrator | Administrator of the facility |
| Kelly Moran | Authorized Representative | Authorized representative of the applicant |
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