Inspection Reports for Sunrise of Beverly Hills

The visit was a Case Management follow-up to a prior complaint investigation regarding the facility's elevator disrepair, to verify protocols ensuring resident safety.

Two of the three elevators were repaired and operational with the third expected to be completed the day of the visit. No safety concerns or deficiencies were cited during this visit.

The prior complaint investigation concerned the facility's elevator being in disrepair since June 26, 2025. This visit served as a follow-up to assess safety protocols and repair progress.

An unannounced annual required visit was conducted using the CARE Inspection Tool to evaluate compliance with licensing requirements for the facility.

The facility was found to be clean, sanitary, and appropriately furnished with no observed deficiencies. All inspected areas including bedrooms, bathrooms, kitchen, and safety equipment were in good condition and compliant with regulations. No citations were issued at this time.

An unannounced complaint investigation was conducted due to an allegation that facility staff does not ensure elevators are in good repair.

The investigation found that one elevator had been out of service for over 30 days and was being repaired, while the other elevator was functioning properly without closing abruptly on residents. Interviews with residents, witnesses, and the elevator technician confirmed no safety hazards. The allegation was found to be unsubstantiated.

The complaint alleged that the elevator that works in the facility closes for residents without stopping. After investigation, including interviews and inspection, there was insufficient evidence to support the allegation, and it was deemed unsubstantiated.

An unannounced complaint investigation was conducted in response to an allegation that staff do not ensure the elevator is in good repair.

The investigation found that one elevator broke down on June 26, 2025, due to an overheated valve requiring replacement. The facility communicated regularly with the elevator repair company OTIS Elevators and is awaiting parts. The allegation was found to be unsubstantiated due to insufficient evidence of neglect.

The complaint alleged that the facility was doing nothing to fix the elevator in disrepair. The investigation revealed ongoing repair efforts and communication with the repair company. The allegation was determined to be unsubstantiated.

The visit was a case management inspection conducted as part of a complaint investigation regarding the facility's elevator being in disrepair since June 26, 2025, which had not been reported to the department.

The facility was found to have failed to report the elevator disrepair issue to the licensing agency, which poses a potential health and safety risk to residents. A Type B deficiency citation was issued under California Code of Regulations, Title 22, Division 6, Chapter 8.

The visit was triggered by a complaint investigation (11-AS-20250716110807) related to the elevator disrepair issue.

The visit was conducted as a case management visit following receipt of an Unusual Incident Report regarding an allegation of physical abuse reported anonymously and a prior Report of Suspected Dependent Adult/Elder Abuse related to an incident involving resident R#1 and staff S#1.

No deficiencies were observed during the visit, and therefore no citations were issued at this time according to the California Code of Regulations (Title 22, Division 6, Chapter 8).

The complaint involved an allegation of physical abuse reported anonymously on 7/15/25 concerning an incident on 6/4/2025 where staff S#1 used additional force to complete peri-care on resident R#1 who resisted by locking their legs. Another staff member S#2 witnessed the incident and noted a nonverbal response from the resident.

The visit was a case management visit conducted following receipt of an Unusual Incident/Injury Report and a Report of Suspected Dependent Adult/Elder Abuse regarding a resident and a friend found in bed together, which was investigated by police.

No deficiencies were observed during the visit, and no citations were issued. The police investigation concluded the encounter was consensual.

The visit was triggered by a complaint involving an unusual incident and suspected elder abuse report. The police investigation found the encounter to be consensual.

The inspection was an unannounced complaint investigation visit conducted to investigate allegations received on 2025-01-02 regarding cleanliness of residents' rooms, shower assistance to residents, and quality of food provided.

The investigation included interviews with staff and residents, facility tours, and document reviews. All allegations were found to be unsubstantiated due to insufficient evidence. Residents and staff refuted the complaints, and facility records supported compliance with housekeeping, bathing assistance, and food quality standards.

The complaint included three allegations: 1) Staff did not ensure residents' rooms were kept clean, 2) Staff did not provide shower assistance to residents in care, and 3) Resident was not provided good quality food. After investigation, all allegations were deemed unsubstantiated due to lack of evidence.

The visit was a Case Management visit conducted by Licensing Program Analyst Alfonso Iniguez to review compliance with privacy regulations and admission requirements following a complaint investigation at another facility.

No deficiencies were observed during this visit. The facility was found to be in compliance with privacy regulations regarding surveillance cameras and with Health and Safety Code Section 1569.153 concerning admission of new residents.

An unannounced complaint investigation visit was conducted following a complaint received on 09/25/2024 regarding allegations that staff did not meet a resident's incontinence needs, did not answer a resident's call button timely, and did not monitor a resident for changes in condition.

The investigation found no evidence to substantiate the allegations. Staff and residents denied the claims, and records showed no indication of neglect or abuse. The facility was cleared of COVID-19 infection, and no deficiencies were cited.

The complaint investigation was unsubstantiated. Allegations included failure to meet a resident's incontinence needs, untimely response to call buttons, and failure to monitor changes in condition. Interviews with staff and residents, record reviews, and observations did not support the allegations.

An unannounced complaint investigation visit was conducted in response to allegations that staff did not ensure the facility air conditioning was not in disrepair and that staff were not providing a comfortable environment for residents.

The investigation found that the air conditioning unit was functioning with some minor issues in the Bistro area but did not exceed 85°F, and residents and staff confirmed the AC was working. The facility was providing a comfortable environment for residents. The allegations were found to be unsubstantiated due to insufficient evidence.

The complaint alleged that the facility's air conditioning unit in the common areas was not working and that staff were not providing a comfortable environment for residents. After interviews with the administrator, residents, and staff, and a health and safety check including temperature measurements, the allegations were found to be unsubstantiated.

An unannounced annual required visit was conducted using the CARE Inspection Tool to evaluate compliance with licensing regulations.

The facility was found to be clean, sanitary, and appropriately furnished with no observed deficiencies. All safety equipment was operable, infection control practices were followed, and no discrepancies were found in medication administration records.

An unannounced complaint investigation visit was conducted in response to allegations that staff did not properly manage residents' medical conditions, assist with hygiene needs, and ensure residents' dietary needs were met.

The investigation found insufficient evidence to substantiate the allegations. Staff and records showed that medical conditions, hygiene assistance, and dietary needs were managed according to physician orders and facility policies. No deficiencies were cited.

The complaint investigation was unsubstantiated. Allegations included improper management of residents' medical conditions, lack of assistance with hygiene, and failure to meet dietary needs. Interviews with staff, residents, and review of records did not support these allegations.

The visit was an unannounced complaint investigation conducted in response to allegations received on 2023-04-18 regarding staff behavior and care practices at the facility.

The investigation found no evidence to substantiate the allegations that staff yelled at residents, failed to provide timely assistance resulting in resident urination, forced residents to eat in their bedrooms, or had insufficient staffing to escort residents to the dining room. Interviews with residents and staff, observations, and record reviews did not support the complaints, and no deficiencies were cited.

The complaint investigation addressed four allegations: staff yelling at residents, untimely assistance leading to resident urination, forcing residents to eat in their bedrooms, and insufficient staffing to escort residents to the dining room. All allegations were found unsubstantiated due to lack of evidence.

The visit was an unannounced annual inspection conducted by Licensing Program Analyst David España to evaluate compliance with regulations at Sunrise of Beverly Hills.

No deficiencies were observed during the inspection, and no citations were issued. The facility met all regulatory requirements including operational smoke detectors, fire inspection, appliance functionality, water temperature, first aid supplies, and secure storage of files.

The visit was an unannounced annual inspection conducted to evaluate the facility's compliance with regulations.

The Licensing Program Analyst toured the facility and observed that all areas were clear of hazards and all appliances and food storage practices in the kitchen were in good condition. No deficiencies or citations were issued at this time.

An unannounced complaint investigation visit was conducted in response to allegations received on 2023-05-04 regarding staff not following COVID-19 protocol, not meeting residents' dietary needs, allowing unauthorized persons to enter the facility, and not communicating with residents or their authorized representatives about care.

The investigation found that the facility was following COVID-19 protocols, meeting residents' dietary needs including special diets, preventing unauthorized persons from entering, and communicating appropriately with residents and their representatives. All allegations were denied by staff and residents and deemed unsubstantiated due to insufficient evidence.

The complaint investigation was unsubstantiated. Allegations included failure to follow COVID-19 protocols, failure to meet dietary needs, failure to prevent unauthorized entry, and failure to communicate with residents or representatives. Interviews with staff and residents, observations, and document reviews did not support the allegations.

The visit was a Case Management - Incident visit conducted to follow up on a fire incident that occurred on 09/07/2022 in one of the suites at the facility.

The Licensing Program Analyst conducted an interview, toured the facility to assess damages, reviewed the emergency disaster plan, and confirmed the facility followed their plan. The facility has vacant suites and will relocate 8 residents to these suites. Servpro was onsite providing cleanup and air quality services.

The visit was an unannounced complaint investigation conducted to address an allegation that a resident received unexplained bruises while in care.

The investigation included interviews with staff and residents, a facility tour, and record reviews. The preponderance of evidence standard was not met to substantiate the allegation; staff and most residents denied the allegation, and bruising was attributed to hospital restraint during a prior hospital visit.

The complaint alleged that a resident sustained unexplained bruises while in care. The investigation found no substantiation of the allegation based on interviews, record reviews, and observations.

The visit was conducted as a Change in Ownership pre-licensing evaluation for a Residential Care Facility for the Elderly to serve individuals aged 60 years and older.

The facility was found to be in substantial compliance with licensing requirements, with adequate structure, bedrooms, bathrooms, emergency equipment, food service, smoke detectors, appliances, and safety measures. The facility was approved for a capacity of 127 residents, including 118 non-ambulatory and 9 bedridden, and 20 hospice residents.

The visit was an office type evaluation related to a Change of Ownership (CHOW) application, including a telephone call to complete Component II (COMP II) with the applicant and administrator to confirm understanding of Title 22 and various regulatory requirements.

The applicant and administrator successfully completed COMP II via telephone, confirming understanding of facility operation, staff qualifications, program policies, and application document review including criminal record clearance, health screening, fire clearance, and other licensing requirements.