Inspection Reports for Sunrise of West Bloomfield

The inspection was conducted in response to a complaint alleging emotional abuse of residents by staff at Sunrise Of West Bloomfield.

The investigation confirmed that residents were emotionally abused by staff, including teasing and antagonizing Resident A and an incident involving Employee 7 and Resident B. Additionally, the facility failed to complete an incident report related to the emotional abuse incident.

The complaint alleged that Resident A was teased by staff and Resident B was emotionally abused by the administrator on 7/8/24. The complaint was substantiated with violations established.

The inspection was conducted in response to a complaint alleging neglect of Resident C, contributing to his death, and concerns about understaffing at the facility.

The investigation confirmed neglect of Resident C, as his service plan was not followed leading to a fall and injury contributing to his death. The allegation of understaffing was not substantiated, but the facility was found to have violations related to inaccurate staff schedules.

Complaint alleged neglect of Resident C contributing to his death due to staff negligence and insufficient monitoring. The complaint also alleged understaffing but lacked specific examples or dates. Neglect violation was established; understaffing violation was not.

The investigation was initiated due to a complaint alleging that Resident A sustained injuries from a fall that was not documented or reported, resulting in delayed medical attention and subsequent death.

The investigation found that Resident A, who required two-person assistance for transfers, sustained a broken femur that was not reported or documented as a fall. Staff interviews and record reviews revealed no knowledge of the fall, and the service plan lacked adequate information regarding the use of a Hoyer lift for transfers. Violations were established related to failure to protect the resident and inadequate service planning.

Complaint alleged Resident A sustained injuries from a fall on 2/6/2024 that was not documented or reported, resulting in delayed medical attention and death on 2/8/2024. The complaint was substantiated with violations established.

The investigation was initiated due to allegations that two staff assaulted and stole money from Resident A at Sunrise Of West Bloomfield.

The investigation found that the allegations were unsubstantiated and considered hearsay. Resident A's funds were properly documented and managed, but the facility was found to be holding resident funds without a surety bond approved by the department, which is a violation.

The complaint alleged that two staff assaulted and stole $180 from Resident A. The complainant was not identified and later stated the allegations were hearsay. Interviews with staff, witnesses, and family members did not substantiate the allegations.

The investigation was initiated due to complaints that visitors and police were unable to enter the facility and reach staff by telephone, and that an elderly male resident was undressed on the balcony without staff assistance.

The investigation found that the facility's phone and doorbell system routed calls to a single memory care staff who was often busy, resulting in delayed responses. Staff failed to immediately assist a resident who was undressed on the balcony, and Resident A's service plan was not updated to address repeated calls to staff and emergency services.

The complaint was substantiated. Violations were established regarding staff unavailability to respond to visitors and police, failure to assist a resident on the balcony, and failure to update a resident's service plan.

The inspection was conducted as a renewal licensing study for the facility to assess compliance with regulatory requirements and to determine if the license should be renewed.

The facility was found to be non-compliant with several administrative rules including failure to notify residents of a change in ownership, multiple medication administration errors and documentation issues, and deficiencies in kitchen and dietary practices such as improper labeling of food items and missing thermometers in refrigerators and freezers.