Occupancy rate
78%
In line with Pennsylvania averagePrimarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
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Nursing Home in Pennsylvania
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Glen at Willow Valley
Nursing Home in Pennsylvania
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Glen at Willow Valley
The Glen at Willow Valley offers a range of support services from short-term rehab due to surgery or illness to specialized Memory Support for Alzheimer’s and other cognitive disorders. The facility features skilled nursing staff, therapy services, and a variety of community and lifestyle amenities. Residents enjoy well-appointed accommodations and a supportive environment.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
76
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
77.6%
Residents per day
59
Occupancy rate
77.6%
Residents per day
59
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Post-acute recovery
Temporary care
Transitional stays
Breakdown by payment type
Medicare
28% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
72% of new residents, often for short stays.
Typical stay
1 years
Finances and operations
Voluntary non-profit community
Home revenue
$190.0M
Surplus of revenue
$5.7M
Voluntary non-profit community
Home revenue
$190.0M
Surplus of revenue
$5.7M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$53.4M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$130.9M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$184.3M
76-bed community
A larger shared setting that may offer more common spaces and organized community services.
About this community
Occupancy
In line with Pennsylvania averageOccupied beds
59 / 76
Average residents
103 per day
Facility TypePersonal Care Homes
StatusLicensed
Expiration19/02/2026
CountyLANCASTER
License Number321910
CMS Certification Number395956
Owner NameWILLOW VALLEY COMMUNITIES
Profit StatusNON-PROFIT
Rehabilitation Services
24-Hour Staffing
59
Total Daily Staff
44
Waking Staff
0
Resident Support Staff
59
Residents Served
Short-Term Rehab
Memory Support
Skilled Nursing Staff
Therapy Services
Beauty Salon
Lounge Area
Country Kitchen
Dining Venues
Art Studios
Billiard And Game Parlors
Libraries
Fitness Centers
Specific ProgramsSupportive Living Communities, Memory Support, Rehabilitation Services, Personal Care, Dining Venues, Art Studios, Billiard and Game Parlors, Libraries, Fitness Centers
Operating HoursMon – Fri: 9:00 a.m. – 5:00 p.m.; Weekends & Holidays: By Appointment
Food DescriptionResidents can grab a snack or cook a meal in the fully equipped country kitchen.
Inspection History
In Pennsylvania, the Department of Human Services (for assisted living facilities) and the Department of Health (for nursing homes) conduct unannounced inspections to verify adherence to state regulations.
4 visits/inspections
Results
1 with citations
0 without citations
Pennsylvania average: 4 complaint visits
Pennsylvania average: 8 inspections with citations
Show Inspection Reports
0 complaints
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
Pennsylvania average: 4 complaints
Latest inspection
Date
September 24, 2024
Renewal3 total citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
Pennsylvania average: 63 citations
3 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Pennsylvania average: 59 deficiencies
1
enforcement action
Penalties or interventions imposed by state regulators when facilities do not comply with quality, safety, or regulatory standards.
Waivers: 0
Health Inspection History
Inspections
Total health inspections
2
Pennsylvania average 6.7
Last Health inspection on Nov 2023
Total health citations
2
Pennsylvania average 31.3
Citations per inspection
1
Pennsylvania average 4.4
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 2 citations resulted from standard inspections.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Pennsylvania averagePennsylvania average: 0.3
Serious Health citations
1
1
67% worse than Pennsylvania averagePennsylvania average: 0.6
0 critical citations
1 serious citation
1 moderate citation
0 minor citations
Citations history (last 3 years)
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Nov 17, 2023
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Nov 17, 2023
Corrected
Quality of Care serious citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Dec 02, 2021
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Dec 02, 2021
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Pennsylvania The information below is reported by the Pennsylvania Department of Human Services and Department of Health.
Filter by care type
The Glen at Willow Valley
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Lancaster
280
86.5%
+10%
5.63
+36%
0
2
1.0
1
228
-
-
Donegan, Margaret
$101.1M
$53.4M
52.9%
395956
Abington Manor at Morgan Hill
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Easton
75
-
-
-
-
0
0
0.0
0
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-
-
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Abode Care of Monroeville
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Monroeville
66
-
-
-
-
0
0
0.0
0
-
-
-
-
-
-
-
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Adult Living at Rosebrook
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Sarver
100
-
-
-
-
0
0
0.0
0
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Alexandria Manor II
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Bath
78
-
-
-
-
0
0
0.0
0
-
-
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-
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-
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
394
Employees
392
Contractors
2
Staff to resident ratio
1.63:1
16% worse than Pennsylvania averagePennsylvania average ratio: 1.94:1
Avg staff/day
155
Average shift
7.6 hours
0% compared with Pennsylvania averagePennsylvania average: 7.8 hours
Total staff hours (quarter)
107,250
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
47
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
75
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
167
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
0.2%
189 contractor hours this quarter
Occupational Therapy Assistant: 1
Medical Director: 1
Staff by category
| Certified Nursing Assistant | 167 | 0 | 167 | 54,168 | 91 | 100% | 7.7 |
| Licensed Practical Nurse | 75 | 0 | 75 | 21,119 | 91 | 100% | 7.8 |
| Registered Nurse | 47 | 0 | 47 | 10,151 | 91 | 100% | 7.9 |
| Clinical Nurse Specialist | 18 | 0 | 18 | 6,504 | 71 | 78% | 7.8 |
| Other Dietary Services Staff | 17 | 0 | 17 | 5,477 | 91 | 100% | 7.8 |
| Mental Health Service Worker | 5 | 0 | 5 | 2,057 | 68 | 75% | 8.3 |
| Physical Therapy Assistant | 12 | 0 | 12 | 1,478 | 71 | 78% | 5 |
| Respiratory Therapy Technician | 16 | 0 | 16 | 1,472 | 73 | 80% | 5.9 |
| Speech Language Pathologist | 7 | 0 | 7 | 1,302 | 66 | 73% | 6.4 |
| Nurse Aide in Training | 18 | 0 | 18 | 1,273 | 37 | 41% | 7.6 |
| Qualified Social Worker | 6 | 0 | 6 | 944 | 69 | 76% | 5.3 |
| Administrator | 2 | 0 | 2 | 656 | 64 | 70% | 8 |
| Physical Therapy Aide | 2 | 0 | 2 | 459 | 50 | 55% | 7 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 159 | 58 | 64% | 2.7 |
| Medical Director | 0 | 1 | 1 | 31 | 13 | 14% | 2.3 |
167 Certified Nursing Assistant
% of Days
100%
75 Licensed Practical Nurse
% of Days
100%
47 Registered Nurse
% of Days
100%
18 Clinical Nurse Specialist
% of Days
78%
17 Other Dietary Services Staff
% of Days
100%
5 Mental Health Service Worker
% of Days
75%
12 Physical Therapy Assistant
% of Days
78%
16 Respiratory Therapy Technician
% of Days
80%
7 Speech Language Pathologist
% of Days
73%
18 Nurse Aide in Training
% of Days
41%
6 Qualified Social Worker
% of Days
76%
2 Administrator
% of Days
70%
2 Physical Therapy Aide
% of Days
55%
1 Occupational Therapy Assistant
% of Days
64%
1 Medical Director
% of Days
14%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
241 residents
Residents by payment source
Medicare
12 residents (5%)
Private pay or other
229 residents (95%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Family Member Group
Family members meet regularly to discuss policies, care quality, and activities
Nurse Aide Training
State-approved Nurse Aide Training and Competency Evaluation Program on-site
CCRC
Part of a Continuing Care Retirement Community offering multiple care levels
Active Family Council
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.5
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.5
22% better than Pennsylvania averagePennsylvania average: 11.0
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
17.8
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
17.8
20% better than Pennsylvania averagePennsylvania average: 22.2
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
18.6%
Percent of long-stay residents whose need for help with daily activities has increased
18.6%
In line with Pennsylvania averagePennsylvania average: 19.0%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
11.1%
Percent of long-stay residents whose ability to move independently worsened
11.1%
47% better than Pennsylvania averagePennsylvania average: 21.1%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.6%
12% better than Pennsylvania averagePennsylvania average: 26.7%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
5.7%
Percent of long-stay residents experiencing one or more falls with major injury
5.7%
78% worse than Pennsylvania averagePennsylvania average: 3.2%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
3.3%
Percent of long-stay high risk residents with pressure ulcers
3.3%
40% better than Pennsylvania averagePennsylvania average: 5.5%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.8%
Percent of long-stay residents with a urinary tract infection
0.8%
52% better than Pennsylvania averagePennsylvania average: 1.8%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
3.9%
Percent of long-stay residents who lose too much weight
3.9%
41% better than Pennsylvania averagePennsylvania average: 6.6%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.1%
Percent of long-stay residents who have depressive symptoms
0.1%
98% better than Pennsylvania averagePennsylvania average: 5.5%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
12.3%
Percent of long-stay residents who received an antipsychotic medication
12.3%
28% better than Pennsylvania averagePennsylvania average: 17.1%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.7%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.7%
14% better than Pennsylvania averagePennsylvania average: 86.9%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.3%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.3%
5% better than Pennsylvania averagePennsylvania average: 93.5%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.6%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.6%
35% better than Pennsylvania averagePennsylvania average: 68.8%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.5%
Percent of short-stay residents who newly received an antipsychotic medication
0.5%
65% better than Pennsylvania averagePennsylvania average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
83.9%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
83.9%
22% better than Pennsylvania averagePennsylvania average: 68.7%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for The Glen at Willow Valley based on CMS SNF Cost Reports.
Occupancy Rate
86.5%
↑ 3.6pp vs 2022
Net Income
$5.7M
↑ ~$17.5M vs 2022
Total Payroll
$62.1M
↑ ~$10.2M vs 2022
Profit Margin
5.7%
↑ 18.5pp vs 2022
Loading trend charts...
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