Occupancy rate
78%
In line with Pennsylvania averagePrimarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Nursing Home
The Glen at Willow Valley
The Glen at Willow Valley offers a range of support services from short-term rehab due to surgery or illness to specialized Memory Support for Alzheimer’s and other cognitive disorders. The facility features skilled nursing staff, therapy services, and a variety of community and lifestyle amenities. Residents enjoy well-appointed accommodations and a supportive environment.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
76
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
77.6%
Residents per day
59
Occupancy rate
77.6%
Residents per day
59
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Post-acute recovery
Temporary care
Transitional stays
Breakdown by payment type
Medicare
28% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
72% of new residents, often for short stays.
Typical stay
1 years
Finances and operations
Voluntary non-profit community
Home revenue
$190.0M
Surplus of revenue
$5.7M
Voluntary non-profit community
Home revenue
$190,049,312.00
Surplus of revenue
$5,738,459.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$53.4M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$130.9M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$184.3M
76-bed community
A larger shared setting that may offer more common spaces and organized community services.
About this community
Occupancy
In line with Pennsylvania averageOccupied beds
59 / 76
Average residents
103 per day
License details
Facility type
Personal Care Homes
Status
Licensed
Licensed
Expiration
19/02/2026
County:
LANCASTER
Additional licensing details
License number:
321910
CMS Certification Number:
395956
Ownership & operating entity
Owner name:
WILLOW VALLEY COMMUNITIES
Profit status:
NON-PROFIT
Care Services
Nursing Services
Rehabilitation Services
Memory Care
24-Hour Staffing
Amenities & Lifestyle
Programs & Activities
Specific Programs
Supportive Living Communities, Memory Support, Rehabilitation Services, Personal Care, Dining Venues, Art Studios, Billiard and Game Parlors, Libraries, Fitness Centers
Operating Hours
Mon – Fri: 9:00 a.m. – 5:00 p.m.; Weekends & Holidays: By Appointment
Dining & Nutrition
Food Description
Residents can grab a snack or cook a meal in the fully equipped country kitchen.
Inspection History
In Pennsylvania, the Department of Human Services (for assisted living facilities) and the Department of Health (for nursing homes) conduct unannounced inspections to verify adherence to state regulations.
4 visits/inspections
Results
1 with citations
0 without citations
Pennsylvania average: 4 complaint visits
Pennsylvania average: 8 inspections with citations
Show Inspection Reports
0 complaints
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
Pennsylvania average: 4 complaints
Latest inspection
Date:September 24, 2024
Type:Renewal
3 total citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
Pennsylvania average: 66 citations
3 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
1 enforcement action
Penalties or interventions imposed by state regulators when facilities do not comply with quality, safety or regulatory standards.
Waivers: 0
Health Inspection History
Inspections
Total health inspections
2
Pennsylvania average 6.7
Last Health inspection on Nov 2023
Total health citations
2
Citations per inspection
1
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 2 citations resulted from standard inspections.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Pennsylvania averagePennsylvania average: 0.3
Serious Health citations
1
1
67% worse than Pennsylvania averagePennsylvania average: 0.6
0 critical citations
1 serious citation
1 moderate citation
0 minor citations
Citations history (last 3 years)
Quality of Care moderate citation
Nov 17, 2023
Corrected
Quality of Care serious citation
Dec 02, 2021
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Pennsylvania
The information below is reported by the Pennsylvania Department of Human Services and Department of Health.
The Glen at Willow Valley
+1%
+36%
+10%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
PA 17602
280
-
DONEGAN, MARGARET
86.5%
$101,054,975.00
$53,436,197.00
52.9%
228
5.6274
-
2
1
+1%+36%+10%
Arbutus Park Manor
-23%
+12%
-18%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
PA 15904
176
A+
BEGLIN, JULIAN
64.7%
$15,050,542.00
$8,441,928.00
56.1%
99
4.6620
3
23
-
-23%+12%-18%
Artman Lutheran Home
-24%
+7%
+20%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
PA 19002
187
-
ENGSTROM, PAUL
94.4%
$28,157,874.00
$10,424,248.00
37%
57
4.4263
-
17
-
-24%+7%+20%
Bellingham at West Chester
+91%
-10%
-2%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
PA 19380
64
A-
WATERMARK BRE INVESTMENTS, LLC
76.9%
$10,631,836.00
$3,909,325.00
36.8%
55.00
3.7150
-
24
-
+91%-10%-2%
Brethren Village – Village Manor
-27%
+17%
+18%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
PA 17543
120
-
BRETHREN VILLAGE
92.6%
$51,792,437.00
$17,748,952.00
34.3%
114.50
4.8403
1
8
4
-27%+17%+18%
The Glen at Willow Valley
Type of care:
SNF
AL
Community:
PA 17602
Bed Count:
280
Operator:
DONEGAN, MARGARET
CCN:
395956
Occupancy:
86.5%
Home Revenue:
$101,054,975.00
Payroll Costs:
$53,436,197.00
Payroll %:
52.9%
Avg Residents/Day:
228
Overall Rating:
Adj Nurse Hours:
5.6274
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
2
Severe Citations:
1
RN share vs State Avg:
+1%
+1%
Staffing vs State Avg:
+36%
+36%
Occupancy vs State Avg:
+10%
+10%
Arbutus Park Manor
Type of care:
SNF
AL
Community:
PA 15904
Bed Count:
176
Operator:
BEGLIN, JULIAN
CCN:
396069
Occupancy:
64.7%
Home Revenue:
$15,050,542.00
Payroll Costs:
$8,441,928.00
Payroll %:
56.1%
Avg Residents/Day:
99
Overall Rating:
Adj Nurse Hours:
4.6620
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
3
Citations:
23
RN share vs State Avg:
-23%
-23%
Staffing vs State Avg:
+12%
+12%
Occupancy vs State Avg:
-18%
-18%
Artman Lutheran Home
Type of care:
SNF
AL
Community:
PA 19002
Bed Count:
187
Operator:
ENGSTROM, PAUL
CCN:
395922
Occupancy:
94.4%
Home Revenue:
$28,157,874.00
Payroll Costs:
$10,424,248.00
Payroll %:
37%
Avg Residents/Day:
57
Overall Rating:
Adj Nurse Hours:
4.4263
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
17
RN share vs State Avg:
-24%
-24%
Staffing vs State Avg:
+7%
+7%
Occupancy vs State Avg:
+20%
+20%
Bellingham at West Chester
Type of care:
SNF
AL
Community:
PA 19380
Bed Count:
64
Operator:
WATERMARK BRE INVESTMENTS, LLC
CCN:
396082
Occupancy:
76.9%
Home Revenue:
$10,631,836.00
Payroll Costs:
$3,909,325.00
Payroll %:
36.8%
Avg Residents/Day:
55.00
Overall Rating:
Adj Nurse Hours:
3.7150
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
24
RN share vs State Avg:
+91%
+91%
Staffing vs State Avg:
-10%
-10%
Occupancy vs State Avg:
-2%
-2%
Brethren Village – Village Manor
Type of care:
SNF
AL
Community:
PA 17543
Bed Count:
120
Operator:
BRETHREN VILLAGE
CCN:
395328
Occupancy:
92.6%
Home Revenue:
$51,792,437.00
Payroll Costs:
$17,748,952.00
Payroll %:
34.3%
Avg Residents/Day:
114.50
Overall Rating:
Adj Nurse Hours:
4.8403
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
1
Citations:
8
Severe Citations:
4
RN share vs State Avg:
-27%
-27%
Staffing vs State Avg:
+17%
+17%
Occupancy vs State Avg:
+18%
+18%Places of interest near The Glen at Willow Valley
4.4 miles from city center
LANCASTER, PA 17602
Calculate Travel Distance to The Glen at Willow Valley
Add your location
Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
394
Total Staff
392
Employees
2
Contractors
107,250
Total Hours (Quarter)
155
Avg Staff/Day
7.6
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 47 | 7.9 | No |
| Licensed Practical Nurse | 75 | 7.8 | No |
| Certified Nursing Assistant | 167 | 7.7 | No |
Staff by Category
Administration ⓘ
3 staff
7.2hs shift avg
Nursing Staff ⓘ
307 staff
7.8hs shift avg
Physicians & Practitioners ⓘ
18 staff
7.8hs shift avg
Therapy Services ⓘ
38 staff
5.6hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
6 staff
5.3hs shift avg
Dietary Services ⓘ
17 staff
7.8hs shift avg
Other Services ⓘ
5 staff
8.3hs shift avg
Contractor Analysis
0.2%
of total hours from contractors
189 contractor hours this quarter
Occupational Therapy Assistant: 1
Medical Director: 1
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 167 | 0 | 167 | 54,168 | 91 | 100% | 7.7 |
| Licensed Practical Nurse | 75 | 0 | 75 | 21,119 | 91 | 100% | 7.8 |
| Registered Nurse | 47 | 0 | 47 | 10,151 | 91 | 100% | 7.9 |
| Clinical Nurse Specialist | 18 | 0 | 18 | 6,504 | 71 | 78% | 7.8 |
| Other Dietary Services Staff | 17 | 0 | 17 | 5,477 | 91 | 100% | 7.8 |
| Mental Health Service Worker | 5 | 0 | 5 | 2,057 | 68 | 75% | 8.3 |
| Physical Therapy Assistant | 12 | 0 | 12 | 1,478 | 71 | 78% | 5 |
| Respiratory Therapy Technician | 16 | 0 | 16 | 1,472 | 73 | 80% | 5.9 |
| Speech Language Pathologist | 7 | 0 | 7 | 1,302 | 66 | 73% | 6.4 |
| Nurse Aide in Training | 18 | 0 | 18 | 1,273 | 37 | 41% | 7.6 |
| Qualified Social Worker | 6 | 0 | 6 | 944 | 69 | 76% | 5.3 |
| Administrator | 2 | 0 | 2 | 656 | 64 | 70% | 8 |
| Physical Therapy Aide | 2 | 0 | 2 | 459 | 50 | 55% | 7 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 159 | 58 | 64% | 2.7 |
| Medical Director | 0 | 1 | 1 | 31 | 13 | 14% | 2.3 |
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
241 residents
Residents by payment source
Medicare
12 residents (5%)
Private pay or other
229 residents (95%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Family Member Group
Family members meet regularly to discuss policies, care quality, and activities
Nurse Aide Training
State-approved Nurse Aide Training and Competency Evaluation Program on-site
CCRC
Part of a Continuing Care Retirement Community offering multiple care levels
Active Family Council
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.5
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.5
22% better than Pennsylvania averagePennsylvania average: 11.0
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
17.8
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
17.8
20% better than Pennsylvania averagePennsylvania average: 22.2
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
18.6%
Percent of long-stay residents whose need for help with daily activities has increased
18.6%
In line with Pennsylvania averagePennsylvania average: 19.0%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
11.1%
Percent of long-stay residents whose ability to move independently worsened
11.1%
47% better than Pennsylvania averagePennsylvania average: 21.1%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.6%
12% better than Pennsylvania averagePennsylvania average: 26.7%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
5.7%
Percent of long-stay residents experiencing one or more falls with major injury
5.7%
78% worse than Pennsylvania averagePennsylvania average: 3.2%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
3.3%
Percent of long-stay high risk residents with pressure ulcers
3.3%
40% better than Pennsylvania averagePennsylvania average: 5.5%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.8%
Percent of long-stay residents with a urinary tract infection
0.8%
52% better than Pennsylvania averagePennsylvania average: 1.8%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
3.9%
Percent of long-stay residents who lose too much weight
3.9%
41% better than Pennsylvania averagePennsylvania average: 6.6%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.1%
Percent of long-stay residents who have depressive symptoms
0.1%
98% better than Pennsylvania averagePennsylvania average: 5.5%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
12.3%
Percent of long-stay residents who received an antipsychotic medication
12.3%
28% better than Pennsylvania averagePennsylvania average: 17.1%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.7%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.7%
14% better than Pennsylvania averagePennsylvania average: 86.9%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.3%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.3%
5% better than Pennsylvania averagePennsylvania average: 93.5%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.6%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.6%
35% better than Pennsylvania averagePennsylvania average: 68.8%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.5%
Percent of short-stay residents who newly received an antipsychotic medication
0.5%
65% better than Pennsylvania averagePennsylvania average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
83.9%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
83.9%
22% better than Pennsylvania averagePennsylvania average: 68.7%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for The Glen at Willow Valley based on CMS SNF Cost Reports.
Occupancy Rate
86.5%
↑ 3.6pp vs 2022
Net Income
$5,738,459
↑ ~$17.5M vs 2022
Total Payroll
$62,078,273
↑ ~$10.2M vs 2022
Profit Margin
5.7%
↑ 18.5pp vs 2022
Loading trend charts...
Guides for Better Senior Living
Care Cost Calculator: See Prices in Your Area
Nursing Home Data Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
Financial Aid for Pennsylvania Seniors
Get financial aid guidance
Planning a tour? Check our touring checklist.
Thinking of living here? We can help you speak to a current resident
Looking for a job? Apply for Open Positions at The Glen at Willow Valley
Thinking about senior living? Use our bidding system to get competitive quotes from the best homes in your area.
Touring Checklist for Senior Living
Touring a community? Use this expert-backed checklist to stay organized, ask the right questions, and find the perfect fit.
Location
Community Spaces and Overall Environment
Services
Staffing
Accommodations
Finances
Other Notes
0/250
Send Checklist to Your Email
We'll send you a PDF version of the touring checklist.
Feedback
