Inspection Reports for
The Heritage Inn Assisted Living and Memory Care Facility
220 South Pantops Drive, CHARLOTTESVILLE, VA, 22911
Back to Facility ProfileDeficiencies (last 6 years)
Deficiencies (over 6 years)
0.5 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
95% better than Virginia average
Virginia average: 9.1 deficiencies/yearDeficiencies per year
4
3
2
1
0
Census
Latest occupancy rate
54 residents
Based on a May 2025 inspection.
Occupancy over time
Inspection Report
Complaint Investigation
Deficiencies: 1
Date: Nov 18, 2025
Visit Reason
An on-site inspection related to a complaint was conducted on November 18, 2025, following a complaint received on October 21, 2025, regarding allegations in the area of resident care and related services.
Complaint Details
Complaint related to allegations in resident care and related services; the complaint was not substantiated but violations unrelated to the complaint were found.
Findings
The investigation found that the resident's service plan was not followed in the days leading to the resident's injury, specifically that the resident was not transferred by two staff as required. However, the evidence did not support the allegation of non-compliance with standards or law. A violation unrelated to the complaint was identified regarding failure to ensure care and services specified in the individualized service plan were provided.
Deficiencies (1)
The facility did not ensure that the care and services specified in the individualized service plan for resident #1 were provided, specifically the required two-person assist for all transfers was not followed between October 16 and October 17, 2025.
Report Facts
Number of resident records reviewed: 1
Number of interviews conducted with residents: 1
Number of interviews conducted with staff: 1
Inspection Report
Complaint Investigation
Deficiencies: 0
Date: Oct 9, 2025
Visit Reason
An on-site inspection related to a complaint was conducted following a complaint received on September 04, 2025, regarding allegations in staffing and supervision, resident care, and related services.
Complaint Details
Complaint received on September 04, 2025, concerning staffing and supervision, resident care, and related services. Investigation found no substantiation of the allegations.
Findings
The evidence gathered during the investigation did not support the allegations of non-compliance with standards or law. Neither resident involved in the complaint was residing at the facility at the time of inspection.
Report Facts
Number of interviews conducted with staff: 1
Inspection Report
Complaint Investigation
Deficiencies: 0
Date: Oct 9, 2025
Visit Reason
An on-site inspection was conducted related to a complaint received by VDSS Division of Licensing on September 09, 2025, regarding allegations in the areas of staffing and supervision, resident care and related services.
Complaint Details
Complaint related to staffing and supervision, resident care and related services; investigation found no substantiation of non-compliance.
Findings
The evidence gathered during the investigation did not support the allegations of non-compliance with standards or law. The resident identified in the complaint was observed to be appropriately dressed and groomed, and able to attend to hygiene needs with minimal assistance.
Report Facts
Number of interviews conducted with staff: 1
Inspection Report
Complaint Investigation
Deficiencies: 0
Date: Aug 28, 2025
Visit Reason
An on-site inspection related to a complaint was conducted on August 28, 2025, following a complaint received on July 8, 2025, regarding allegations in the areas of resident accommodations and related provisions, and buildings and grounds.
Complaint Details
A complaint was received by VDSS Division of Licensing on July 08, 2025, regarding allegations in the areas of resident accommodations and related provisions, and buildings and grounds. The investigation did not substantiate the allegations.
Findings
The evidence gathered during the investigation did not support the allegations of non-compliance with standards or law.
Inspection Report
Complaint Investigation
Deficiencies: 0
Date: Aug 28, 2025
Visit Reason
An on-site inspection related to a complaint was conducted on August 28, 2025, following a complaint received on July 8, 2025, regarding allegations in the area of resident care and related services.
Complaint Details
Complaint received on July 8, 2025, regarding allegations in resident care and related services; investigation did not substantiate the allegations.
Findings
The evidence gathered during the investigation did not support the allegations of non-compliance with standards or law. The licensing inspector completed a tour of the physical plant including the building and grounds, and an exit meeting will be conducted to review the inspection findings.
Inspection Report
Complaint Investigation
Deficiencies: 0
Date: Aug 28, 2025
Visit Reason
The inspection visit was conducted as a complaint investigation following a complaint received on July 10, 2025, regarding allegations related to staffing and supervision at the facility.
Complaint Details
Complaint received on July 10, 2025, regarding staffing and supervision. The evidence gathered did not support the allegations of non-compliance.
Findings
The investigation did not find evidence to support the allegations of non-compliance with standards or law. The licensing inspector toured the physical plant and conducted an exit meeting to review findings.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Coy Stevenson | Licensing Inspector | Conducted the inspection and is the contact for questions regarding the inspection. |
Inspection Report
Deficiencies: 1
Date: Aug 28, 2025
Visit Reason
An on-site inspection related to a self-report was completed on August 28, 2025, regarding allegations in the area of resident care and related services.
Findings
The investigation supported the self-report of non-compliance with standards or law, resulting in violations issued for failure to provide supervision to prevent a resident from wandering from the premises.
Deficiencies (1)
The facility did not provide supervision of residents to prevent a resident from wandering from the premises.
Report Facts
Inspection date: Aug 28, 2025
Inspection Report
Complaint Investigation
Deficiencies: 0
Date: Jul 2, 2025
Visit Reason
The inspection was conducted as a complaint investigation following a complaint received on June 3, 2025, regarding allegations related to personnel, staffing and supervision, and resident care and related services.
Complaint Details
Complaint received on June 3, 2025, regarding personnel, staffing and supervision, and resident care. The evidence gathered did not support the allegations of non-compliance.
Findings
The investigation found that the resident involved in the complaint was injured during an interaction with another resident. The facility had the required staff-to-resident ratio at the time, provided appropriate first aid, and notified the hospice agency. The hospice agency assessed the resident and determined no outside medical care was needed. The evidence did not support the allegations of non-compliance with standards or law.
Report Facts
Number of interviews conducted: 2
Inspection Report
Renewal
Census: 54
Deficiencies: 0
Date: May 8, 2025
Visit Reason
The inspection was a renewal visit to review the facility's compliance with applicable standards and laws.
Findings
The inspection found no violations with applicable standards or laws. Residents were observed to be appropriately dressed and groomed, and interactions between residents and staff were appropriate. Safety measures were in place during ongoing renovations.
Report Facts
Number of resident records reviewed: 6
Number of staff records reviewed: 3
Number of interviews conducted with residents: 2
Number of interviews conducted with staff: 2
Inspection Report
Complaint Investigation
Deficiencies: 0
Date: Jan 3, 2025
Visit Reason
A complaint was received by VDSS Division of Licensing on December 09, 2024, regarding allegations in the area(s) of resident care.
Complaint Details
Complaint related to resident care; the evidence gathered during the investigation did not support the allegation(s) of non-compliance with standard(s) or law.
Findings
The licensing inspector found no indications that resident needs were not being met. Observations showed residents were appropriately dressed, groomed, and cared for, with no evidence of neglect or hygiene concerns. The evidence gathered did not support the allegations of non-compliance.
Report Facts
Number of interviews conducted with staff: 2
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Coy Stevenson | Licensing Inspector | Inspector conducting the complaint investigation |
Inspection Report
Monitoring
Census: 48
Deficiencies: 0
Date: Jun 5, 2024
Visit Reason
The inspection was a monitoring visit conducted to review compliance with various regulatory provisions and standards at the assisted living facility.
Findings
The inspection found no violations of applicable standards or laws. The licensing inspector completed a tour of the physical plant, reviewed resident and staff records, and conducted interviews with residents and staff.
Report Facts
Number of resident records reviewed: 8
Number of staff records reviewed: 4
Number of interviews conducted with residents: 4
Number of interviews conducted with staff: 5
Inspection Report
Renewal
Census: 50
Deficiencies: 0
Date: May 23, 2023
Visit Reason
The inspection was conducted as a renewal inspection of the Heritage Inn Assisted Living and Memory Care Facility to assess compliance with applicable standards and laws.
Findings
The inspection found no violations with applicable standards or laws. The licensing inspector completed a tour of the physical plant and reviewed resident and staff records, conducted interviews, and observed various facility operations.
Report Facts
Number of resident records reviewed: 8
Number of staff records reviewed: 5
Number of interviews conducted with residents: 4
Number of interviews conducted with staff: 3
Inspection Report
Monitoring
Census: 55
Deficiencies: 0
Date: Jun 7, 2022
Visit Reason
The inspection was a monitoring visit conducted to review compliance with various regulatory provisions for the assisted living and memory care facility.
Findings
The inspection found no violations with applicable standards or laws. The licensing inspector completed a tour of the physical plant, reviewed resident and staff records, and conducted interviews with residents and staff.
Report Facts
Number of resident records reviewed: 8
Number of staff records reviewed: 4
Number of interviews conducted with residents: 4
Number of interviews conducted with staff: 5
Inspection Report
Monitoring
Census: 50
Deficiencies: 0
Date: Apr 19, 2021
Visit Reason
A monitoring inspection was initiated due to a state of emergency health pandemic declared by the Governor of Virginia, conducted remotely to ensure compliance with applicable standards and laws.
Findings
The inspection reviewed resident and staff records, medication administration, emergency preparedness, and other regulatory areas, determining no violations with applicable standards or law; no violations were issued.
Inspection Report
Monitoring
Deficiencies: 1
Date: Oct 16, 2020
Visit Reason
A monitoring inspection was initiated due to a state of emergency health pandemic and a self-reported incident regarding allegations in the area of standard 150 B.
Findings
The investigation supported the allegation of non-compliance with the standard or law related to failure to immediately appoint a qualified acting administrator, resulting in a violation being issued.
Deficiencies (1)
Facility failed to immediately appoint a qualified acting administrator so that no lapse in administrator coverage occurs.
Report Facts
Duration without qualified administrator: 5
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