Inspection Reports for The Lakes at Banning

An unannounced complaint investigation visit was conducted in response to an allegation that staff did not keep the facility free of insects.

The investigation found no evidence of flies around dining areas or food, and interviews with staff and residents revealed no concerns about insects. The allegation was determined to be unsubstantiated due to lack of preponderance of evidence.

The complaint alleged that staff did not keep the facility free of insects. The allegation was found to be unsubstantiated.

The visit was an unannounced complaint investigation conducted in response to allegations received on 2025-07-29 regarding pest presence and disrepair of the facility bus.

The investigation found no evidence to corroborate the allegations. The facility was found to have a pest control contract and a recent health inspection rating of A, and the bus was observed to be in good repair with required permits and clearances. The allegations were determined to be unsubstantiated.

The complaint investigation was unsubstantiated. Allegations included staff not ensuring the facility was free of pests and the facility bus not being in good repair. Both allegations were not corroborated by the investigation.

The inspection was an unannounced complaint investigation visit triggered by an allegation that staff did not provide adequate supervision, resulting in residents engaging in a physical altercation and a resident sustaining an injury.

The investigation found that Resident 1 sustained an injury due to a fall caused by their sandals after being redirected by staff. The allegation was determined to be unsubstantiated based on observations, interviews, and documents.

The complaint was unsubstantiated, meaning there was not a preponderance of evidence to prove the alleged violation did or did not occur.

An unannounced complaint investigation was conducted following a complaint received on 2025-04-21 regarding a resident sustaining unexplained bruising.

The investigation found that although a resident sustained unexplained bruising, there was insufficient evidence to substantiate the allegation. Staff suspected another resident may have caused the bruising, but due to memory care conditions, the cause could not be confirmed. The complaint was determined to be unsubstantiated.

The complaint alleged that a resident sustained unexplained bruising. The investigation was unsubstantiated due to lack of sufficient evidence to prove the alleged violation.

An unannounced complaint investigation was conducted in response to allegations received on 2025-04-14 regarding inadequate food service, unmet resident care needs, and improper maintenance of laundry equipment.

The investigation found all allegations to be unsubstantiated based on interviews with staff and residents, observations, and record reviews. Staff provide adequate food service, meet residents' care needs, and properly maintain laundry equipment.

The complaint investigation was unsubstantiated, meaning there was not a preponderance of evidence to prove the alleged violations did or did not occur.

An unannounced complaint investigation was conducted in response to an allegation that a resident was pushed by an unknown person.

The investigation found that Resident 1 wandered into another resident's room, causing Resident 2 to become agitated and push Resident 1. Staff intervened and Resident 1 was treated for a head hematoma. The allegation was determined to be unsubstantiated due to lack of preponderance of evidence.

The complaint alleged that a resident was pushed by an unknown person. The complaint was investigated and found to be unsubstantiated.

An unannounced complaint investigation was conducted due to allegations that staff stole multiple residents' personal property.

The investigation found that several residents had items stolen over time, and the facility failed to follow safeguards for residents' personal property, posing a potential health, safety, or personal rights risk. The allegation was substantiated based on interviews and record review.

The complaint alleged staff stole multiple residents' personal property. The allegation was substantiated based on the preponderance of evidence standard after interviews and record review.

The inspection was conducted as a pre-licensing visit for a Change of Ownership evaluation to operate a Residential Care for the Elderly facility with a total capacity of 276 residents.

The facility was found to be in good repair with no hazards observed. All required safety and operational elements were in place, including locked medication areas, sufficient linens, food safety, and posted required notices. The pre-licensing inspection was completed with no corrections needed, and the facility appears ready for licensure.

The visit was conducted as part of the Change of Ownership (CHOW) application process and involved a COMP II telephone interview to verify the applicant/administrator's understanding of community care facility licensing laws and readiness for licensing.

The applicant and administrator demonstrated understanding of licensing laws, facility operation, activities, transportation, staffing requirements, unusual incidents reporting, and general provisions for pre-licensing readiness. Identification was verified and required documentation obtained.