Inspection Reports for The Lakes at Banning

5801 Sun Lakes Blvd, Banning, CA 92220, USA, CA, 92220

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Deficiencies (last 2 years)

Deficiencies (over 2 years) 0.5 deficiencies/year

Deficiencies are regulatory violations found during state inspections.

88% better than California average
California average: 4 deficiencies/year

Deficiencies per year

4 3 2 1 0
2024
2025

Census

Latest occupancy rate 48% occupied

Based on a August 2025 inspection.

This facility has shown a steady increase in demand based on occupancy rates.

Census over time

50 100 150 200 250 300 Nov 2024 Feb 2025 Apr 2025 May 2025 Aug 2025

Inspection Report

Complaint Investigation
Census: 132 Capacity: 276 Deficiencies: 0 Date: Aug 21, 2025

Visit Reason
An unannounced complaint investigation visit was conducted in response to an allegation that staff did not keep the facility free of insects.

Complaint Details
The complaint alleged that staff did not keep the facility free of insects. The allegation was found to be unsubstantiated.
Findings
The investigation found no evidence of flies around dining areas or food, and interviews with staff and residents revealed no concerns about insects. The allegation was determined to be unsubstantiated due to lack of preponderance of evidence.

Report Facts
Capacity: 276 Census: 132

Employees mentioned
NameTitleContext
Magda MalcoreLicensing Program AnalystConducted the complaint investigation
Karen ClemonsLicensing Program ManagerConducted the complaint investigation
Cristina CeballosExecutive DirectorMet with investigators during the visit

Inspection Report

Complaint Investigation
Census: 131 Capacity: 276 Deficiencies: 0 Date: Aug 6, 2025

Visit Reason
The visit was an unannounced complaint investigation conducted in response to allegations received on 2025-07-29 regarding pest presence and disrepair of the facility bus.

Complaint Details
The complaint investigation was unsubstantiated. Allegations included staff not ensuring the facility was free of pests and the facility bus not being in good repair. Both allegations were not corroborated by the investigation.
Findings
The investigation found no evidence to corroborate the allegations. The facility was found to have a pest control contract and a recent health inspection rating of A, and the bus was observed to be in good repair with required permits and clearances. The allegations were determined to be unsubstantiated.

Report Facts
Facility capacity: 276 Census: 131

Employees mentioned
NameTitleContext
Eldin SerranoLicensing Program AnalystConducted the complaint investigation and authored the report
Karen ClemonsLicensing Program ManagerNamed as Licensing Program Manager on the report
Cristina CeballosExecutive DirectorFacility representative met during the investigation

Inspection Report

Complaint Investigation
Census: 121 Capacity: 276 Deficiencies: 0 Date: May 20, 2025

Visit Reason
The inspection was an unannounced complaint investigation visit triggered by an allegation that staff did not provide adequate supervision, resulting in residents engaging in a physical altercation and a resident sustaining an injury.

Complaint Details
The complaint was unsubstantiated, meaning there was not a preponderance of evidence to prove the alleged violation did or did not occur.
Findings
The investigation found that Resident 1 sustained an injury due to a fall caused by their sandals after being redirected by staff. The allegation was determined to be unsubstantiated based on observations, interviews, and documents.

Report Facts
Capacity: 276 Census: 121

Employees mentioned
NameTitleContext
Sarina RamirezLicensing Program AnalystConducted the complaint investigation
Cristina CeballosExecutive DirectorMet with the Licensing Program Analyst during the investigation

Inspection Report

Complaint Investigation
Census: 113 Capacity: 276 Deficiencies: 0 Date: Apr 24, 2025

Visit Reason
An unannounced complaint investigation was conducted following a complaint received on 2025-04-21 regarding a resident sustaining unexplained bruising.

Complaint Details
The complaint alleged that a resident sustained unexplained bruising. The investigation was unsubstantiated due to lack of sufficient evidence to prove the alleged violation.
Findings
The investigation found that although a resident sustained unexplained bruising, there was insufficient evidence to substantiate the allegation. Staff suspected another resident may have caused the bruising, but due to memory care conditions, the cause could not be confirmed. The complaint was determined to be unsubstantiated.

Report Facts
Complaint Control Number: 56 Capacity: 276 Census: 113

Employees mentioned
NameTitleContext
Sarina RamirezLicensing Program AnalystConducted the complaint investigation
Eldin SerranoLicensing Program AnalystAssisted in conducting the complaint investigation
Cristina CeballosExecutive DirectorMet with investigators and discussed the purpose of the visit

Inspection Report

Complaint Investigation
Census: 115 Capacity: 276 Deficiencies: 0 Date: Apr 16, 2025

Visit Reason
An unannounced complaint investigation was conducted in response to allegations received on 2025-04-14 regarding inadequate food service, unmet resident care needs, and improper maintenance of laundry equipment.

Complaint Details
The complaint investigation was unsubstantiated, meaning there was not a preponderance of evidence to prove the alleged violations did or did not occur.
Findings
The investigation found all allegations to be unsubstantiated based on interviews with staff and residents, observations, and record reviews. Staff provide adequate food service, meet residents' care needs, and properly maintain laundry equipment.

Report Facts
Staff interviewed: 4 Residents interviewed: 8

Employees mentioned
NameTitleContext
Sarina RamirezLicensing Program AnalystConducted the complaint investigation
Cristina CeballosExecutive DirectorMet with Licensing Program Analyst during investigation and exit interview
Karen ClemonsLicensing Program ManagerNamed in report as Licensing Program Manager
Lori MatsushitaAdministratorFacility Administrator named in report

Inspection Report

Complaint Investigation
Census: 111 Capacity: 276 Deficiencies: 0 Date: Mar 19, 2025

Visit Reason
An unannounced complaint investigation was conducted in response to an allegation that a resident was pushed by an unknown person.

Complaint Details
The complaint alleged that a resident was pushed by an unknown person. The complaint was investigated and found to be unsubstantiated.
Findings
The investigation found that Resident 1 wandered into another resident's room, causing Resident 2 to become agitated and push Resident 1. Staff intervened and Resident 1 was treated for a head hematoma. The allegation was determined to be unsubstantiated due to lack of preponderance of evidence.

Report Facts
Capacity: 276 Census: 111

Employees mentioned
NameTitleContext
Sarina RamirezLicensing Program AnalystConducted the complaint investigation
Araceli PetersBusiness Office ManagerMet with Licensing Program Analyst during investigation and exit interview
Karen ClemonsLicensing Program ManagerNamed as Licensing Program Manager on report

Inspection Report

Complaint Investigation
Census: 105 Capacity: 276 Deficiencies: 1 Date: Feb 6, 2025

Visit Reason
An unannounced complaint investigation was conducted due to allegations that staff stole multiple residents' personal property.

Complaint Details
The complaint alleged staff stole multiple residents' personal property. The allegation was substantiated based on the preponderance of evidence standard after interviews and record review.
Findings
The investigation found that several residents had items stolen over time, and the facility failed to follow safeguards for residents' personal property, posing a potential health, safety, or personal rights risk. The allegation was substantiated based on interviews and record review.

Deficiencies (1)
Facility did not follow safeguards for residents' personal property regulation due to several residents having their personal belongings stolen, posing a potential health, safety, or personal rights risk.
Report Facts
Capacity: 276 Census: 105 Plan of Correction Due Date: Feb 14, 2025

Employees mentioned
NameTitleContext
Sarina RamirezLicensing Program AnalystConducted the complaint investigation and authored the report
Cristina CeballosExecutive DirectorMet with Licensing Program Analyst during investigation and received report
Lori MatsushitaAdministratorFacility administrator who conducted internal investigation and agreed to plan of correction
Karen ClemonsLicensing Program ManagerNamed as Licensing Program Manager overseeing the investigation

Inspection Report

Original Licensing
Census: 99 Capacity: 276 Deficiencies: 0 Date: Dec 6, 2024

Visit Reason
The inspection was conducted as a pre-licensing visit for a Change of Ownership evaluation to operate a Residential Care for the Elderly facility with a total capacity of 276 residents.

Findings
The facility was found to be in good repair with no hazards observed. All required safety and operational elements were in place, including locked medication areas, sufficient linens, food safety, and posted required notices. The pre-licensing inspection was completed with no corrections needed, and the facility appears ready for licensure.

Report Facts
Capacity: 276 Census: 99 Hot water temperature range: 105 Hot water temperature range: 114 Bedrooms: 8 Bathrooms: 9

Employees mentioned
NameTitleContext
Sarina RamirezLicensing Program AnalystConducted the announced visit and evaluation
Shlomo AronLicenseeMet with Licensing Program Analyst during the visit
Lori MatsushitaAdministrator/DirectorNamed as facility administrator/director

Inspection Report

Original Licensing
Census: 100 Capacity: 276 Deficiencies: 0 Date: Nov 18, 2024

Visit Reason
The visit was conducted as part of the Change of Ownership (CHOW) application process and involved a COMP II telephone interview to verify the applicant/administrator's understanding of community care facility licensing laws and readiness for licensing.

Findings
The applicant and administrator demonstrated understanding of licensing laws, facility operation, activities, transportation, staffing requirements, unusual incidents reporting, and general provisions for pre-licensing readiness. Identification was verified and required documentation obtained.

Employees mentioned
NameTitleContext
Lori MatsushitaAdministratorApplicant/administrator participating in COMP II interview
Steven AronParticipant in COMP II interview
Jude De La ConcepcionLicensing Program ManagerNamed in report
Dianne RamosLicensing Program AnalystNamed in report

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