Inspection Reports for The Peninsula Regent

The inspection was a required unannounced 1-year annual inspection visit to evaluate compliance with regulations at the Peninsula Regent Continuing Care Retirement Community.

The inspection found multiple deficiencies related to personnel health screenings, staff training, admission agreement documentation, and first aid training. The facility had no fire safety hazards and maintained appropriate safety measures, but failed to maintain required health screenings and training documentation for several staff members.

Unannounced complaint investigation visit conducted due to multiple allegations including untimely response to call button alerts, resident injury, inappropriate staff behavior, and rough handling of residents.

The investigation substantiated allegations that staff failed to respond timely to call button alerts and that a resident sustained injuries due to rough handling by a staff member who was subsequently terminated. Other allegations regarding bathing and toileting assistance were unsubstantiated due to insufficient evidence.

The complaint investigation was substantiated based on evidence including emergency call logs showing delayed staff responses and documentation of a staff member causing bruises and a skin tear to a resident. The staff member was terminated. Other allegations related to bathing and toileting assistance were unsubstantiated due to lack of sufficient evidence.

The visit was conducted as a Case Management - Health Checks in response to a Death Report submitted on 10/4/22.

The licensing analysts met with the director of health and wellness, reviewed the admission agreement and facility monitoring information for independent residents, and obtained staff schedules and client rosters. No deficiencies were cited during this visit.