Deficiencies per Year
4
3
2
1
0
Unclassified
Inspection Report
Complaint Investigation
Deficiencies: 2
Oct 13, 2023
Visit Reason
The inspection was conducted as a complaint investigation triggered by concerns regarding emergency call response times at the assisted living facility.
Findings
The review found that staff response times to resident call lights were excessively delayed, with documented instances of responses taking over 25 minutes and up to 1 hour and 14 minutes. Additionally, staff acknowledged calls via phone without evidence of entering the resident's room at the time of acknowledgment.
Complaint Details
Complaint investigation related to emergency call response times; substantiation status not stated.
Deficiencies (2)
| Description |
|---|
| Delayed staff response to resident call lights, with response times exceeding 25 minutes and up to 1 hour and 14 minutes. |
| Staff acknowledged calls from phones without evidence of entering the resident's room at the time of acknowledgment. |
Report Facts
Response time: 74
Response time: 25
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