Most inspections found no deficiencies, with the facility generally maintaining compliance in annual inspections and case management visits. However, several complaint investigations substantiated issues primarily related to medication management and staffing, including repeated medication errors and insufficient staff training, which led to civil penalties of $250 and $500 in 2025 and 2024 respectively. Other substantiated concerns involved delayed response to resident call buttons and inadequate supervision contributing to a resident eloping in 2024. The most recent report from August 26, 2025, was a complaint investigation that found all allegations unsubstantiated, indicating improvement in those areas. Several complaint investigations over time were unsubstantiated or unfounded, showing mixed but generally improving compliance.
The inspection was an unannounced complaint investigation visit triggered by multiple allegations including violations of residents' personal rights, failure to provide incontinence care, failure to maintain facility cleanliness and repair, failure to address resident falls, and issuance of an unlawful eviction notice.
Findings
All allegations related to personal rights violations, incontinence care, facility cleanliness, and fall assistance were found to be unsubstantiated based on interviews, observations, and record reviews. The allegation regarding an unlawful eviction notice was found to be unfounded as the eviction notice was lawful and supported by documented resident drug use incidents.
Complaint Details
The complaint investigation was initiated based on allegations received on 2025-05-12. The investigation included interviews with staff and residents, review of documentation, and observations. The allegations of personal rights violations, inadequate incontinence care, poor facility maintenance, and failure to address falls were unsubstantiated. The allegation of unlawful eviction was unfounded, with evidence showing the eviction was due to resident drug use and was in compliance with regulations.
Report Facts
Capacity: 199Census: 157
Employees Mentioned
Name
Title
Context
Michael Hood
Licensing Program Analyst
Conducted the complaint investigation and delivered findings
Anthony Perez
Licensing Program Manager
Oversaw the complaint investigation
Kristine Clawson
Executive Director
Facility representative met during the investigation and involved in findings delivery
The inspection was an unannounced Required-1 Year Inspection conducted to ensure compliance with Title 22 regulations for the care home.
Findings
The inspection found the facility to be in compliance with all applicable regulations, with properly furnished resident apartments, sanitary bathrooms, safe food storage, operational safety equipment, and locked medication storage. No deficiencies were cited during this visit.
The inspection was an unannounced complaint investigation triggered by allegations that staff were mismanaging residents' medications and that staff did not meet the qualifications to administer residents' medications.
Findings
The investigation substantiated the allegations that staff mismanaged medications, including a medication error where a resident ingested another resident's medications, and that one staff member did not complete required annual medication training for multiple years. Deficiencies were cited and a civil penalty of $250 was assessed for a repeat violation.
Complaint Details
The complaint was substantiated. Allegations included staff mismanaging residents' medications and staff not meeting qualifications to administer medications. The investigation included review of medication error reports, medication counts, training documentation, and interviews. A civil penalty was assessed for a repeat violation.
Severity Breakdown
Type A: 1Type B: 1
Deficiencies (2)
Description
Severity
Facility did not ensure that 2 of 3 residents were receiving medications as prescribed, posing an immediate health, safety, and personal rights risk.
Type A
Facility did not ensure that 1 of 3 staff administering medications received training in accordance with the facility's Plan of Operation, posing a potential health, safety, and personal rights risk.
Type B
Report Facts
Civil penalty amount: 250Residents involved in medication error: 1Medication discrepancies: 4Staff missing annual training years: 4
Employees Mentioned
Name
Title
Context
Kristine Clawson
Executive Director
Met with Licensing Program Analyst during investigation and exit interview
The visit was an unannounced case management visit to confirm orders for immediate exclusion of an individual from all facilities.
Findings
The facility was informed of an immediate exclusion effective May 14, 2025, requiring removal of the individual S1 from any contact with clients and prohibiting physical presence in the facility.
Employees Mentioned
Name
Title
Context
Kristine Clawson
ED
Met with Licensing Program Analysts during the visit and involved in the exclusion order discussion.
An unannounced complaint investigation was conducted due to allegations that staff mismanaged residents' medication and did not report the incident.
Findings
The investigation substantiated the allegation that staff mismanaged residents' medication, finding that a resident did not receive medications as prescribed, posing an immediate health and safety risk. A deficiency was cited. Another allegation that staff did not report the incident was found to be unfounded.
Complaint Details
The complaint investigation was substantiated regarding medication mismanagement based on an incident where morning medications were found not taken in a resident's apartment. The facility conducted staff training following the incident. The allegation that staff did not report the incident was found to be unfounded.
Severity Breakdown
Type A: 1
Deficiencies (1)
Description
Severity
Facility did not ensure that a resident was receiving medications as prescribed, posing an immediate health, safety, and personal rights risk to residents in care.
Type A
Report Facts
Capacity: 199Census: 154Deficiency count: 1Plan of Correction Due Date: Mar 22, 2025
Employees Mentioned
Name
Title
Context
Michael Hood
Licensing Program Analyst
Conducted the complaint investigation and authored the report
Kristine Clawson
Executive Director
Facility representative met during investigation
Anthony Perez
Licensing Program Manager
Oversaw licensing program related to the investigation
The visit was conducted to issue a civil penalty related to a previous inspection conducted on 2024-08-21 for a violation involving the absence of supervision.
Findings
An immediate civil penalty of $500 was assessed for the violation of absence of supervision found during the inspection on 2024-08-21. The penalty was issued during the visit on 2024-10-23.
Deficiencies (1)
Description
Violation involving the absence of supervision
Report Facts
Civil penalty amount: 500
Employees Mentioned
Name
Title
Context
Michael Hood
Licensing Program Analyst
Issued civil penalty regarding inspection
Kristine Clawson
Executive Director
Met with Licensing Program Analyst during visit and acknowledged receipt of documents
The inspection was a Required-1 Year unannounced visit conducted to ensure compliance with Title 22 regulations for the assisted living facility.
Findings
The inspection found the facility to be in compliance with all applicable regulations, with no deficiencies cited. Apartments and common areas were properly maintained, medication storage was secure, and safety equipment was operational.
The inspection was an unannounced complaint investigation visit triggered by an allegation that staff did not prevent a resident from eloping.
Findings
The investigation found that the facility failed to properly supervise resident R1, who eloped from the facility and was found by police in a nearby field. The facility also delayed reporting the resident missing to 9-1-1, posing an immediate health, safety, and personal rights risk. The allegation was substantiated.
Complaint Details
The complaint was substantiated. The allegation was that staff did not prevent a resident from eloping. The resident was missing from approximately 6:00 PM until located by police at 8:00 PM. Staff delayed reporting the resident missing to 9-1-1, and the resident was found stuck in tall brambles behind the facility. The resident has since moved to a higher level of care.
Severity Breakdown
Type A: 2
Deficiencies (2)
Description
Severity
Facility did not ensure that resident R1 was properly supervised, resulting in AWOL, posing an immediate health, safety, and personal rights risk.
Type A
Facility did not ensure to contact 9-1-1 timely after observing R1 AWOL from the facility, posing an immediate health, safety, and personal rights risk.
Type A
Report Facts
Capacity: 199Census: 185Deficiencies cited: 2Plan of Correction Due Date: Aug 22, 2024
Employees Mentioned
Name
Title
Context
Michael Hood
Licensing Program Analyst
Conducted the complaint investigation and authored the report
Kristine Clawson
Executive Director
Facility administrator interviewed during investigation
The inspection was an unannounced complaint investigation visit triggered by an allegation that facility staff were not responding to call buttons in a timely manner.
Findings
The investigation substantiated the allegation that staff response times to resident call buttons were delayed, with documented response times exceeding 15 minutes and reaching as long as 107 minutes, posing potential health, safety, and personal rights risks to residents.
Complaint Details
The complaint was substantiated based on interviews with staff and residents, and review of call button logs for multiple residents showing delayed response times. The allegation was that staff were not responding to call buttons in a timely manner.
Severity Breakdown
Type B: 1
Deficiencies (1)
Description
Severity
Facility personnel were not sufficient in numbers and competent to provide timely response to resident call buttons, resulting in delayed response times up to 107 minutes.
The inspection was an unannounced complaint investigation visit conducted in response to a complaint received on 2023-12-01 alleging that facility staff restrained a resident by placing wheelchairs or obstacles to prevent the resident from getting out of bed.
Findings
The investigation included interviews with staff and residents, review of medical and incident records, and was unable to substantiate the allegation. The Department found insufficient evidence to prove the alleged violation occurred and classified the complaint as unsubstantiated.
Complaint Details
The complaint alleged that staff restrained a resident by placing wheelchairs or obstacles to prevent the resident from getting out of bed. The investigation included interviews with five staff members and two residents, review of the resident's physician report and level of care assessments, and examination of incident reports and medication records. The allegation was found to be unsubstantiated due to lack of preponderance of evidence.
Report Facts
Facility capacity: 199Census: 200Number of staff interviewed: 5Number of residents interviewed: 2
Employees Mentioned
Name
Title
Context
Sarena Keosavang
Licensing Program Analyst
Conducted the complaint investigation
Shaunte Burnett
Business Director
Met with Licensing Program Analyst during investigation
The inspection was conducted as a required unannounced annual inspection of the facility.
Findings
The facility was toured and inspected including common areas, resident apartments, kitchen, dining, and medication storage. The facility appeared clean, well-maintained, and in substantial compliance with regulations. No deficiencies were cited during the inspection.
Employees Mentioned
Name
Title
Context
Nathan Condie
Executive Director
Met with the Licensing Program Analyst during the inspection and reviewed the CARE Tool.
The inspection was an unannounced complaint investigation visit triggered by allegations received on 11/29/2022 regarding neglect of residents' needs and overmedication at the facility.
Findings
The investigation substantiated the allegation that facility staff neglected residents' needs, specifically failing to keep incontinent residents clean and dry, posing immediate health and safety risks. Another allegation regarding residents being overmedicated was found to be unsubstantiated with no deficiencies cited.
Complaint Details
The complaint investigation was substantiated for neglect related to residents being left in soiled briefs and inadequate toileting assistance, with staffing issues noted. The allegation of overmedication was unsubstantiated after review of medication records and interviews.
Severity Breakdown
Type A: 1
Deficiencies (1)
Description
Severity
Managed incontinence - facility failed to ensure resident R5 was kept clean and dry, posing immediate health, safety, and personal rights risk.
Type A
Report Facts
Capacity: 199Census: 190Staff per shift: 7Residents not changed: 5Staff interviewed: 6Residents interviewed: 2Plan of Correction Due Date: Aug 4, 2023
Employees Mentioned
Name
Title
Context
Sarena Keosavang
Licensing Program Analyst
Conducted the complaint investigation and authored the report
Anthony Perez
Licensing Program Manager
Oversaw the complaint investigation
Shaunte Burnett
Business Office Manager
Met with Licensing Program Analyst during inspection
The inspection was an unannounced Required-1 Year Inspection focusing on the infection control domain to ensure compliance with health and safety standards.
Findings
The facility was found to be in substantial compliance with no immediate health, safety, or personal rights violations observed. No deficiencies were cited as a result of the inspection.
Employees Mentioned
Name
Title
Context
Nathan Condie
Executive Director
Met with Licensing Program Analyst during inspection
The inspection was an unannounced complaint investigation visit conducted in response to a complaint received on 2022-02-02 alleging that a resident sustained a fracture while in care and unlawful eviction.
Findings
The investigation found that the resident did sustain fractures from a fall but the facility took appropriate measures and timely medical attention was provided. The allegation of resident fracture was unsubstantiated due to insufficient evidence of violation. The allegation of unlawful eviction was found to be unfounded, meaning it was false or without reasonable basis.
Complaint Details
The complaint involved two main allegations: 1) Resident sustained fracture while in care, and 2) Unlawful eviction. The fracture allegation was unsubstantiated after review of medical records and interviews. The unlawful eviction allegation was unfounded based on interviews and lack of eviction notice to the resident's responsible party.
Report Facts
Complaint received date: Feb 2, 2022Facility capacity: 199Census: 141Incident date: Jan 21, 2022Incident time: 1700Reappraisal scheduled date: Feb 7, 2022Visit start time: 1440Visit end time: 1615
Employees Mentioned
Name
Title
Context
Sarena Keosavang
Licensing Program Analyst
Conducted the complaint investigation and delivered findings
Nathan Condie
Executive Director
Facility representative met during investigation
Kristina Waldlow
Resident Care Coordinator
Provided statements regarding resident transfer and care
Anthony Perez
Licensing Program Manager
Named as Licensing Program Manager overseeing the investigation
Unannounced complaint investigation visit conducted in response to complaints alleging that facility staff did not return to assist a resident resulting in a fall and that the facility did not notify the responsible party of a change in the resident's condition.
Findings
The investigation found both allegations to be unsubstantiated after reviewing resident records, physician reports, staff interviews, and facility documentation. The facility was unable to provide some call log documents, and some staff involved were no longer employed. Notifications to the resident's responsible party regarding changes in care were documented.
Complaint Details
The complaint alleged that facility staff left a resident unassisted in the shower resulting in a fall and that the facility failed to notify the responsible party of changes in the resident's condition. The investigation found insufficient evidence to substantiate these allegations, concluding them as unsubstantiated.
Report Facts
Facility capacity: 199Resident census: 14Complaint receipt date: Aug 13, 2021Incident date: Jan 22, 2021Level of care assessments: 3
Employees Mentioned
Name
Title
Context
Sarena Keosavang
Licensing Program Analyst
Conducted the complaint investigation and authored the report
Nathan Condie
Executive Director
Met with Licensing Program Analyst during investigation
Kristina Wardlow
Resident Care Director
Provided interview statements regarding resident assessments and notification procedures
The inspection was an unannounced Required-1 Year Inspection focusing on the infection control domain, conducted to ensure health and safety compliance at the facility.
Findings
The facility was found to be in substantial compliance with no immediate health, safety, or personal rights violations observed. No deficiencies were cited as a result of the inspection.
Employees Mentioned
Name
Title
Context
Nathan Condie
Executive Director
Met with Licensing Program Analyst during inspection
Ryan Mussata
Executive Director
Met with Licensing Program Analyst during inspection
The inspection was an unannounced complaint investigation visit triggered by complaints received on 2021-04-15 alleging inadequate care and supervision, insufficient staffing, and inadequate food service to residents.
Findings
The investigation substantiated allegations of inadequate care and supervision, insufficient staffing, and inadequate food service, citing delays and missed assistance to residents and meal issues. Other allegations including resident death, reappraisal, staff yelling, and inadequate record keeping were unsubstantiated or unfounded. The facility was found to be clean and well maintained with some inoperable kitchen equipment but alternative equipment available.
Complaint Details
The complaint investigation was substantiated for allegations of inadequate care and supervision, insufficient staffing, and inadequate food service. The complaint was unsubstantiated for allegations of resident death, lack of resident reappraisal, staff yelling at residents, and inadequate record keeping. The complaint of facility disrepair was found to be unfounded.
Severity Breakdown
Type A: 1
Deficiencies (1)
Description
Severity
Personnel Requirements – General (a): Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs. Additional staff shall be employed as necessary to perform office work, cooking, house cleaning, laundering, and maintenance of buildings, equipment and grounds. This requirement is not met based on records and statements that found delays and, at times, delayed or missed ADLs and delayed or missed meal due to insufficient staff. This posed an immediate risk to residents health and safety.
Type A
Report Facts
Deficiencies cited: 1Plan of Correction Due Date: Aug 26, 2021Resident call response instances: 42Staff interviewed: 6Residents interviewed: 7
Employees Mentioned
Name
Title
Context
Kevin Mknelly
Licensing Program Analyst
Conducted the complaint investigation visit and authored the report
Maribeth Senty
Licensing Program Manager
Oversaw the complaint investigation report
Ryan Mussata
Interim Executive Director
Met with Licensing Program Analyst during the investigation and provided information on staffing and operations
An unannounced complaint investigation visit was conducted in response to allegations of personal rights violations, lack of supervision resulting in resident wandering, and lack of staff training.
Findings
The investigation found no substantiated evidence to support the allegations. Staff interviews and record reviews indicated that residents involved were transferred out due to change of conditions, and no violations were confirmed. No deficiencies were cited during the exit interview.
Complaint Details
The complaint alleged staff were yelling at residents, residents were wandering away from the facility due to lack of supervision, and staff lacked proper training. The findings were unsubstantiated due to insufficient evidence.
Report Facts
Capacity: 199Census: 105
Employees Mentioned
Name
Title
Context
Melana Llopis
Licensing Program Analyst
Conducted the complaint investigation visit
Jasmine Ridenour
Administrator
Facility administrator involved in the investigation
Ryan Mussato
Administrator
Met with Licensing Program Analyst during investigation
The inspection visit was an unannounced complaint investigation triggered by a complaint received on 2020-12-18 alleging that staff did not administer a resident's medication per physician's order.
Findings
The investigation found that the medication was signed off by staff as given, but medication notes indicated the resident refused the medication on two occasions. The facility's medication refusal policy was reviewed, and the complaint was determined to be unsubstantiated due to insufficient evidence to prove the alleged violation occurred.
Complaint Details
The complaint was unsubstantiated. Although the allegation may have been valid, there was not a preponderance of evidence to prove the violation occurred.
Deficiencies (1)
Description
Staff did not administer resident’s medication per physician’s order.
Report Facts
Facility capacity: 199Census: 108
Employees Mentioned
Name
Title
Context
Ryan Mussato
Executive Director
Met with Licensing Program Analyst during the investigation
Unannounced complaint investigation visit conducted in response to a complaint received on 2020-12-18 regarding staff failure to notify a resident's responsible party of missed medication.
Findings
The investigation found that staff did not notify the resident's responsible party or primary care physician about missed medication despite documentation showing medication refusal. The allegation was substantiated based on interviews and record reviews. Deficiencies were cited related to failure to provide required reports to the licensing agency and responsible parties within seven days.
Complaint Details
Complaint was substantiated. The allegation that staff did not notify the resident's responsible party of missed medication was found valid based on evidence including interviews and document reviews.
Severity Breakdown
Type B: 1
Deficiencies (1)
Description
Severity
Failure to submit written reports to the licensing agency and responsible party within seven days of occurrence regarding incidents threatening resident welfare, including failure to provide proof of communications with resident's responsible party and primary care physician.
Type B
Report Facts
Capacity: 199Census: 108Deficiency due date: Jun 11, 2021
Employees Mentioned
Name
Title
Context
Jasmine Ridenour
Executive Director
Interviewed regarding medication notification practices and deficiency findings
Ryan Mussato
Executive Director
Met with Licensing Program Analyst during investigation and exit interview
Sarena Keosavang
Licensing Program Analyst
Conducted complaint investigation and authored report
Anthony Perez
Licensing Program Manager
Oversaw complaint investigation
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