Inspection Reports for The Village at Buckland Court

The inspection was conducted as a complaint investigation related to complaint numbers CT #41680 and #42785.

Violations of the General Statutes of Connecticut and/or regulations of Connecticut State Agencies were identified at the time of this inspection. Verification of Alzheimer's special care units and full-time infection prevention and control specialist requirements were also confirmed.

Complaint investigation related to CT #41680 and #42785 with violations identified.

An unannounced visit was made on July 22, 2025 by a representative of the Facility Licensing and Investigations Section of the Department of Public Health for the purpose of conducting an investigation related to a complaint.

The investigation found a violation of Connecticut State Regulations regarding assisted living services, specifically that an assisted living aide failed to follow agency policies on Code of Conduct related to medication management and safety monitoring for one client. The aide did not sign off medications at the correct time and had received a prior written warning for policy violations.

Complaint #40874 triggered the investigation. The violation was substantiated as the aide failed to follow agency policies and had prior disciplinary action.

The inspection visit was conducted as a complaint investigation related to CT#38827 & 38292.

Violations of the General Statutes of Connecticut and/or regulations of Connecticut State Agencies were identified at the time of this inspection. Verification of Alzheimer's special care units and part-time Infection Prevention and Control Specialist requirements were also conducted.

The visit was complaint-related with violations identified; specific substantiation status is not stated.

The inspection was conducted as a complaint investigation related to complaint number 38378.

No violations of the General Statutes of Connecticut and/or regulations of Connecticut State Agencies were identified at the time of this inspection.

Complaint investigation #38378 was conducted and found no violations; the complaint was not substantiated.

The inspection was conducted as a licensing inspection for renewal purposes and included review of complaint investigations numbered 37437, 37951, and 38149.

Violations of the General Statutes of Connecticut and/or regulations of Connecticut State Agencies were identified at the time of this inspection, as referenced in an attached violation letter dated 3/19/24.

Complaint investigations #37437, #37951, and #38149 were reviewed during this inspection.

The inspection was conducted as a renewal licensing inspection, including review of complaint investigations numbered 37437, 37951, and 38149.

Violations of the General Statutes of Connecticut and/or regulations of Connecticut State Agencies were identified at the time of this inspection, as noted in an attached violation letter.

The inspection was conducted as a complaint investigation related to Complaint CT #36922 and to verify violations of the General Statutes of Connecticut and/or regulations of Connecticut State Agencies.

Violations of the General Statutes of Connecticut and/or regulations of Connecticut State Agencies were identified at the time of this inspection. Verification of Alzheimer's special care units or programs and full-time Infection Prevention and Control Specialist requirements were also confirmed.

Complaint investigation CT #36922 was conducted and violations were substantiated as violations were identified during the inspection.

The inspection visit was conducted as a complaint investigation related to Complaint CT #36922 and to verify compliance with Alzheimer's special care unit requirements and infection prevention and control specialist mandates.

Violations of the General Statutes of Connecticut and/or regulations were identified during the inspection. The report references an attached violation letter and notes verification of Alzheimer's special care units and infection prevention requirements.

Complaint Investigation CT #36922 was the basis for the visit. Violations were found and documented in an attached violation letter.

The inspection was conducted as a complaint investigation, specifically referenced as Complaint Investigation #33501.

No violations of the General Statutes of Connecticut and/or regulations of Connecticut State Agencies were identified at the time of this inspection.

Complaint Investigation #33501 was conducted and found no violations.

The inspection visit was conducted as a complaint investigation related to Complaint Investigation #33501.

No violations of the General Statutes of Connecticut and/or regulations of Connecticut State Agencies were identified at the time of this inspection.

Complaint Investigation #33501 was the reason for the visit; no violations were found.

The inspection visit was conducted as a complaint investigation identified by Complaint Investigation #33501.

No violations of the General Statutes of Connecticut and/or regulations of Connecticut State Agencies were identified at the time of this inspection.

Complaint Investigation #33501 was conducted and found no violations.

The inspection was conducted as a renewal licensing inspection for The Village at Buckland Court (BAL Windsor).

No violations of the General Statutes of Connecticut and/or regulations of Connecticut State Agencies were identified at the time of this inspection. Verification of Alzheimer's special care units and infection prevention requirements were confirmed.

An unannounced visit was made to Bal Windsor on March 3, 2022 by a representative of the Facility Licensing and Investigations Section of the Department of Public Health for the purpose of conducting a Complaint Investigation Survey.

The investigation identified a violation of the Regulations of Connecticut State Agencies Section 19-13-D105 (k) related to client service records. Specific deficiencies included failure to ensure the client's initial service plan was comprehensive and accurate, failure to identify plans for medication administration assistance, and failure to document aide care logs for November 2021.

Complaint #31734 was investigated. The complaint involved issues with client service records, including incomplete service plans and missing documentation of aide care logs. Substantiation status is not explicitly stated.

The inspection was conducted as a renewal licensing inspection for the facility.

No violations of the General Statutes of Connecticut and/or regulations of Connecticut State Agencies were identified at the time of this inspection.

An unannounced visit was made to BAL Windsor on September 12, 2019 by a representative of the Facility Licensing and Investigations Section of the Department of Public Health for the purpose of conducting multiple investigations.

The Assisted Living Services Agency (ALSA) failed to ensure the safety of one client with a history of falls, failed to perform required safety checks, and failed to maintain authentic records. An ALSA aide did not perform safety checks during a night shift, resulting in the client falling and being hospitalized. The aide was terminated following the investigation.

The investigation was complaint-related, focusing on one client (Client #1) who fell due to failure of ALSA aide to perform required safety checks from 11:00 pm on 04/13/19 to 7:00 am on 04/14/19. The aide documented completing checks but did not do so and was terminated. The client was hospitalized with acute kidney injury secondary to rhabdomyolysis, mechanical fall, and pneumonia, then discharged to skilled nursing for rehabilitation.

The inspection visit was conducted as a complaint investigation related to Complaint Investigation #24165.

No violations of the General Statutes of Connecticut and/or regulations of Connecticut State Agencies were identified at the time of this inspection.

Complaint Investigation #24165 was the reason for the visit. The complaint was not substantiated as no violations were found.

An unannounced visit was made to BAL Windsor on October 4, 2018 by a representative of the Facility Licensing and Investigations Section of the Department of Public Health for the purpose of conducting an investigation.

The Assisted Living Services Agency (ALSA) failed to ensure the service plan reflected the client's problems and needs, failed to develop a comprehensive Memorandum of Understanding (MOU) with the home care agency, and failed to develop nursing policies on wound care. Specific deficiencies included lack of instructions for wheelchair use, inadequate wound care policies, failure to ensure reinforcement or replacement of dressings, and incomplete MOUs with home care agencies.

The visit was complaint-related as it was an unannounced investigation by the Department of Public Health. The report notes violations found during the investigation and requires submission of a plan of correction by January 8, 2021.