Inspection Reports for The Watermark at Beverly Hills

The inspection was an unannounced complaint investigation conducted in response to allegations received on 2025-08-12 regarding inadequate food service, unclean facility conditions, and pest presence at the facility.

The investigation included interviews with residents and staff, facility tours, and record reviews. All allegations were found to be unsubstantiated based on observations, interviews, and documentation reviewed, with no evidence supporting the claims of inadequate food service, uncleanliness, or pest issues.

The complaint included allegations that staff did not provide adequate food service (e.g., hair in meals, unclean trays), the facility was not clean (moldy smell, unsanitary rooms), and the facility was not free of pests. Interviews with 6 residents and 8 staff members denied all allegations. Observations and records supported these denials. The complaint was determined to be unsubstantiated.

An unannounced complaint investigation visit was conducted to investigate allegations that a resident developed a stage 3 pressure injury while in care, staff were not following residents' doctors' medication orders, and the facility was operating beyond the scope of its license.

The investigation found all allegations to be unsubstantiated based on interviews, record reviews, and observations. No deficiencies were cited during the visit.

The complaint investigation was unsubstantiated. Allegations included a resident developing a stage 3 pressure injury, staff not following medication orders, and the facility operating beyond its license scope. Evidence and interviews did not support these claims.

The inspection was an unannounced annual required visit conducted to evaluate compliance with licensing regulations using the CARE Inspection Tool.

The facility was found to be clean, sanitary, and appropriately furnished with adequate storage and safety measures. A deficiency was cited related to personnel requirements due to staff taking more than 10 minutes to clear an alarm signal, posing a potential health and safety risk.

The inspection was an unannounced required 1-year annual visit to assess compliance with regulations and ensure resident safety and facility standards.

No deficiencies were cited under California Code of Regulations, Title 22, Division 6, Chapter 8. One advisory note for technical assistance was issued regarding the absence of PUB 475 posted at the main entryway.

The visit was an unannounced complaint investigation triggered by allegations received on 2022-12-02 regarding facility disrepair and inadequate food service for residents.

The investigation found that a flood caused by a ruptured pipe occurred but did not reach a level of disrepair or make the facility uninhabitable. Resident and staff interviews mostly denied the allegations, and the evidence was insufficient to substantiate the complaints. Restoration efforts were observed onsite addressing water damage.

The complaint investigation was unsubstantiated. Allegations included facility disrepair due to leaks and inadequate food service. Interviews with residents and staff did not confirm the allegations, and observations showed ongoing restoration without significant impact on resident care.

The visit was an unannounced complaint investigation triggered by allegations received on 2022-02-17 regarding inadequate food service, inadequate activities, gym equipment disrepair, and facility cleanliness.

The investigation found mixed resident and staff opinions on food service and activities, with some complaints but also positive feedback. Gym equipment issues were mostly resolved, and the facility was generally not found to be dirty. Overall, the allegations were unsubstantiated due to lack of preponderance of evidence.

The complaint investigation addressed multiple allegations: inadequate food service, inadequate activities, gym equipment disrepair, and facility dirtiness. Resident and staff interviews showed varied opinions, with some confirming and others denying the allegations. Observations and record reviews did not substantiate the complaints, resulting in an unsubstantiated finding.

An unannounced Annual continuation case management required visit was conducted to evaluate compliance with licensing regulations.

The facility was generally in good repair with clean and operational bathrooms, adequate supplies, and proper medication storage. However, a deficiency was cited due to personnel records not being available for review, posing a potential health and safety risk.

An unannounced annual required and infection control inspection visit was conducted to evaluate compliance and infection control practices at the facility.

The facility was found to be in good repair with clean and operational bathrooms, proper infection control measures including sanitizing stations, visitor logging, mask usage, and adequate PPE supplies. The inspection was not completed due to time constraints and will be continued at a later date.

The inspection was an unannounced complaint investigation triggered by an allegation that the facility is in disrepair, specifically regarding issues with a resident's heating, ventilation, and air conditioning (HVAC) unit.

The investigation substantiated the allegation that the facility's HVAC system was not functioning properly, with staff and residents confirming ongoing issues. Repairs and replacement of the cooler tower are planned within six months to resolve the HVAC problems.

The complaint was substantiated. The allegation was that a resident's HVAC unit had worked intermittently for five years and was only recently addressed. Interviews with staff and residents confirmed ongoing HVAC issues. The facility is in the process of repairs and replacement of the cooler tower within six months.

The visit was an unannounced complaint investigation conducted in response to multiple allegations received on 09/22/2021 regarding inadequate resident services, staff not answering phones, facility disrepair, inappropriate staff behavior, and noncompliance with COVID protocols.

The investigation found that most allegations were unsubstantiated based on interviews, observations, and record reviews. Residents and staff generally reported no issues with medication administration, phone answering, or COVID protocols. Some minor facility maintenance issues were noted but did not constitute disrepair. An incident involving staff speaking about a resident was reported but deemed a form of internal reporting rather than inappropriate behavior.

The complaint investigation was unsubstantiated. Allegations included inadequate resident services related to medication administration, staff not answering phones, facility disrepair including air conditioning issues, inappropriate staff comments about a resident, and failure to follow COVID protocols. Interviews with residents and staff, observations, and document reviews did not support the allegations sufficiently to substantiate violations.