Inspection Reports for The Watermark at Beverly Hills
220 N Clark Dr, Beverly Hills, CA 90211, United States, CA, 90211
Back to Facility ProfileInspection Report Summary
Most inspections found no deficiencies, and several complaint investigations were unsubstantiated, indicating generally good compliance with regulations. The most recent report from August 20, 2025, was a complaint investigation that found no deficiencies and did not substantiate allegations about food service, cleanliness, or pests. Earlier reports showed isolated minor deficiencies, including personnel record availability in September 2022 and a delay in clearing alarm signals in November 2024, both posing potential but not severe health or safety risks. A substantiated complaint in January 2022 involved HVAC system issues that the facility planned to repair within six months. Overall, the facility’s record shows improvement with no recent deficiencies and mostly unsubstantiated complaints.
Deficiencies (last 5 years)
Deficiencies (over 5 years)
0.6 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
85% better than California average
California average: 4 deficiencies/yearDeficiencies per year
4
3
2
1
0
Census
Latest occupancy rate
71% occupied
Based on a August 2025 inspection.
This facility has shown a steady increase in demand based on occupancy rates.
Occupancy over time
Inspection Report
Complaint Investigation
Census: 53
Capacity: 75
Deficiencies: 0
Date: Aug 20, 2025
Visit Reason
The inspection was an unannounced complaint investigation conducted in response to allegations received on 2025-08-12 regarding inadequate food service, unclean facility conditions, and pest presence at the facility.
Complaint Details
The complaint included allegations that staff did not provide adequate food service (e.g., hair in meals, unclean trays), the facility was not clean (moldy smell, unsanitary rooms), and the facility was not free of pests. Interviews with 6 residents and 8 staff members denied all allegations. Observations and records supported these denials. The complaint was determined to be unsubstantiated.
Findings
The investigation included interviews with residents and staff, facility tours, and record reviews. All allegations were found to be unsubstantiated based on observations, interviews, and documentation reviewed, with no evidence supporting the claims of inadequate food service, uncleanliness, or pest issues.
Report Facts
Capacity: 75
Census: 53
Number of residents interviewed: 6
Number of staff interviewed: 8
Fumigation frequency: 3
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Socorro Leandro | Licensing Program Analyst | Conducted the complaint investigation |
| Blasia Lee-Lole | Executive Director | Facility representative met during investigation and exit interview |
| James Howland | Administrator | Facility administrator named in report header |
| Ulysses Coronel | Licensing Program Manager | Named in report as Licensing Program Manager |
Inspection Report
Complaint Investigation
Census: 49
Capacity: 75
Deficiencies: 0
Date: Apr 17, 2025
Visit Reason
An unannounced complaint investigation visit was conducted to investigate allegations that a resident developed a stage 3 pressure injury while in care, staff were not following residents' doctors' medication orders, and the facility was operating beyond the scope of its license.
Complaint Details
The complaint investigation was unsubstantiated. Allegations included a resident developing a stage 3 pressure injury, staff not following medication orders, and the facility operating beyond its license scope. Evidence and interviews did not support these claims.
Findings
The investigation found all allegations to be unsubstantiated based on interviews, record reviews, and observations. No deficiencies were cited during the visit.
Report Facts
Facility capacity: 75
Census: 49
Employees mentioned
| Name | Title | Context |
|---|---|---|
| James Howland | Director | Facility Director met during investigation and named in findings |
| Jose Calderon | Licensing Program Analyst | Investigator conducting the complaint investigation |
| Ulysses Coronel | Licensing Program Manager | Manager overseeing the licensing program |
Inspection Report
Annual Inspection
Census: 49
Capacity: 75
Deficiencies: 1
Date: Nov 20, 2024
Visit Reason
The inspection was an unannounced annual required visit conducted to evaluate compliance with licensing regulations using the CARE Inspection Tool.
Findings
The facility was found to be clean, sanitary, and appropriately furnished with adequate storage and safety measures. A deficiency was cited related to personnel requirements due to staff taking more than 10 minutes to clear an alarm signal, posing a potential health and safety risk.
Deficiencies (1)
Facility personnel did not comply with the requirement to be sufficient in numbers and competent, evidenced by staff taking more than 10 minutes to clear alarm from signal system, posing a potential health, safety or personal rights risk to persons in care.
Report Facts
Residents' service files reviewed: 5
Staff personnel files reviewed: 5
Medication Administration Records reviewed: 3
Facility capacity: 75
Current census: 49
POC due date: Dec 3, 2024
Fine amount per citation per day: 100
Employees mentioned
| Name | Title | Context |
|---|---|---|
| James Howland | Executive Director | Met with Licensing Program Analyst during inspection and named in deficiency context |
| Alfonso Iniguez | Licensing Program Analyst | Conducted the inspection and authored the report |
| Eva M Alvarez | Licensing Program Manager | Supervisor named in deficiency and report |
Inspection Report
Annual Inspection
Census: 44
Capacity: 75
Deficiencies: 0
Date: Nov 16, 2023
Visit Reason
The inspection was an unannounced required 1-year annual visit to assess compliance with regulations and ensure resident safety and facility standards.
Findings
No deficiencies were cited under California Code of Regulations, Title 22, Division 6, Chapter 8. One advisory note for technical assistance was issued regarding the absence of PUB 475 posted at the main entryway.
Report Facts
Hot water temperature: 113
Hot water temperature: 111
Hot water temperature: 112
Hot water temperature: 111
Hot water temperature: 112
Perishable food supply days checked: 2
Non-perishable food supply days checked: 7
Carbon monoxide detectors: 115
Facility licensed capacity: 75
Non-ambulatory residents licensed: 69
Bedridden residents licensed: 6
Current census: 44
Employees mentioned
| Name | Title | Context |
|---|---|---|
| David España | Licensing Program Analyst | Conducted the inspection and issued advisory note |
| James Howland | Administrator | Facility administrator met during inspection and involved in exit interview |
Inspection Report
Complaint Investigation
Census: 46
Capacity: 75
Deficiencies: 0
Date: Dec 6, 2022
Visit Reason
The visit was an unannounced complaint investigation triggered by allegations received on 2022-12-02 regarding facility disrepair and inadequate food service for residents.
Complaint Details
The complaint investigation was unsubstantiated. Allegations included facility disrepair due to leaks and inadequate food service. Interviews with residents and staff did not confirm the allegations, and observations showed ongoing restoration without significant impact on resident care.
Findings
The investigation found that a flood caused by a ruptured pipe occurred but did not reach a level of disrepair or make the facility uninhabitable. Resident and staff interviews mostly denied the allegations, and the evidence was insufficient to substantiate the complaints. Restoration efforts were observed onsite addressing water damage.
Report Facts
Resident interviews: 4
Staff interviews: 4
Facility floors: 5
Resident bedrooms: 60
Resident bathrooms: 60
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Troy Agard | Licensing Program Analyst | Conducted the complaint investigation and authored the report |
| Ulysses Coronel | Licensing Program Manager | Oversaw the complaint investigation |
| David Schupack | Interim Administrator | Facility representative met during the investigation |
Inspection Report
Complaint Investigation
Census: 47
Capacity: 75
Deficiencies: 0
Date: Nov 14, 2022
Visit Reason
The visit was an unannounced complaint investigation triggered by allegations received on 2022-02-17 regarding inadequate food service, inadequate activities, gym equipment disrepair, and facility cleanliness.
Complaint Details
The complaint investigation addressed multiple allegations: inadequate food service, inadequate activities, gym equipment disrepair, and facility dirtiness. Resident and staff interviews showed varied opinions, with some confirming and others denying the allegations. Observations and record reviews did not substantiate the complaints, resulting in an unsubstantiated finding.
Findings
The investigation found mixed resident and staff opinions on food service and activities, with some complaints but also positive feedback. Gym equipment issues were mostly resolved, and the facility was generally not found to be dirty. Overall, the allegations were unsubstantiated due to lack of preponderance of evidence.
Report Facts
Resident interviews: 4
Staff interviews: 4
Facility floors: 5
Resident bedrooms: 60
Resident bathrooms: 60
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Keith Bernabe | Wellness Program Director | Met with Licensing Program Analyst during investigation |
| Troy Agard | Licensing Program Analyst | Conducted the complaint investigation |
| Ulysses Coronel | Licensing Program Manager | Oversaw the complaint investigation |
Inspection Report
Annual Inspection
Census: 47
Capacity: 75
Deficiencies: 1
Date: Sep 10, 2022
Visit Reason
An unannounced Annual continuation case management required visit was conducted to evaluate compliance with licensing regulations.
Findings
The facility was generally in good repair with clean and operational bathrooms, adequate supplies, and proper medication storage. However, a deficiency was cited due to personnel records not being available for review, posing a potential health and safety risk.
Deficiencies (1)
Personnel records were not available for licensing agency review, posing a potential health and safety risk for all persons in care.
Report Facts
Capacity: 75
Census: 47
Plan of Correction Due Date: Sep 16, 2022
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Ali Foruz | Dining Service Director | Met with Licensing Program Analyst during inspection and participated in exit interview |
| Ana Soto | Licensing Program Analyst | Conducted the inspection |
| Janae Hammond | Licensing Program Manager | Supervisor overseeing the inspection |
Inspection Report
Annual Inspection
Census: 47
Capacity: 75
Deficiencies: 0
Date: Aug 13, 2022
Visit Reason
An unannounced annual required and infection control inspection visit was conducted to evaluate compliance and infection control practices at the facility.
Findings
The facility was found to be in good repair with clean and operational bathrooms, proper infection control measures including sanitizing stations, visitor logging, mask usage, and adequate PPE supplies. The inspection was not completed due to time constraints and will be continued at a later date.
Report Facts
Hot water temperature: 120
PPE supply duration: 30
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Ali Foruz | Dining Services Director | Met with Licensing Program Analyst during inspection and participated in exit interview |
Inspection Report
Complaint Investigation
Census: 43
Capacity: 75
Deficiencies: 1
Date: Jan 6, 2022
Visit Reason
The inspection was an unannounced complaint investigation triggered by an allegation that the facility is in disrepair, specifically regarding issues with a resident's heating, ventilation, and air conditioning (HVAC) unit.
Complaint Details
The complaint was substantiated. The allegation was that a resident's HVAC unit had worked intermittently for five years and was only recently addressed. Interviews with staff and residents confirmed ongoing HVAC issues. The facility is in the process of repairs and replacement of the cooler tower within six months.
Findings
The investigation substantiated the allegation that the facility's HVAC system was not functioning properly, with staff and residents confirming ongoing issues. Repairs and replacement of the cooler tower are planned within six months to resolve the HVAC problems.
Deficiencies (1)
Maintenance and Operation: The facility was not clean, safe, sanitary, and in good repair at all times, specifically residents' HVAC systems were not operating properly posing a potential health, safety, or personal rights risk.
Report Facts
Capacity: 75
Census: 43
Deficiency count: 1
Plan of Correction Due Date: Feb 3, 2022
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Stephanie Walters | Administrator | Met with Licensing Program Analyst during investigation and involved in findings |
| Troy Agard | Licensing Program Analyst | Conducted the complaint investigation and authored the report |
| Angela J Kendrick | Licensing Program Manager | Named as Licensing Program Manager overseeing the investigation |
Inspection Report
Complaint Investigation
Census: 40
Capacity: 75
Deficiencies: 0
Date: Oct 20, 2021
Visit Reason
The visit was an unannounced complaint investigation conducted in response to multiple allegations received on 09/22/2021 regarding inadequate resident services, staff not answering phones, facility disrepair, inappropriate staff behavior, and noncompliance with COVID protocols.
Complaint Details
The complaint investigation was unsubstantiated. Allegations included inadequate resident services related to medication administration, staff not answering phones, facility disrepair including air conditioning issues, inappropriate staff comments about a resident, and failure to follow COVID protocols. Interviews with residents and staff, observations, and document reviews did not support the allegations sufficiently to substantiate violations.
Findings
The investigation found that most allegations were unsubstantiated based on interviews, observations, and record reviews. Residents and staff generally reported no issues with medication administration, phone answering, or COVID protocols. Some minor facility maintenance issues were noted but did not constitute disrepair. An incident involving staff speaking about a resident was reported but deemed a form of internal reporting rather than inappropriate behavior.
Report Facts
Facility capacity: 75
Resident census: 40
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Stephanie Walters | Administrator / Executive Director | Met with Licensing Program Analyst during investigation |
| Troy Agard | Licensing Program Analyst | Conducted the complaint investigation |
| Angela J Kendrick | Licensing Program Manager | Oversaw the complaint investigation |
Viewing
Loading inspection reports...
