The Windham
The Windham
The Windham individuals discover a purposeful life that is well lived, thanks to the full support of the staff who promote an independent lifestyle based on their terms. The independent and assisted living residents feel more comfortable and safe in a community they trust because meaningful relationships are built in the community because the staff genuinely provides excellent care that enriches the lives of seniors.
Expect a range of all-inclusive services of a Cadence community–assisted living facilities such as outdoor walking paths, chef-prepared meals, and stimulating activities. They also exclusively offer customized experiences through the programs provided by management; from private suites to stimulating activities– the caregivers are ready to attend to any need.
Inspection Report Summary for The Windham
The California Department of Social Services Community Care Licensing Division conducted a series of visits to WINDHAM, THE, a 740‑type group home located at 1100 E Spruce Ave, Fresno, CA. Over the span of 2021 the facility was subject to three incident‑related case‑management visits and one required‑year inspection. The inspections were carried out by Licensing Program Analyst A. Walton and its supervisor Melinda Hoffmann, with the administrator Kelly Metz and various directors present. All visits were unannounced or conducted by telephone due to COVID‑19 precautions.
In each incident visit the same deficiency—failure to assist residents with self‑administered medications as required by California Code of Regulations §87465(a)(5)—was cited. On March 17 2021 an employee (S1) mistakenly gave a medication intended for Resident R2 to Resident R1, and on April 18 2021 a 10 mg dose of zolpidem was administered to R1 instead of the ordered 5 mg. A later incident on November 20 2021 saw Resident R1 receive 10 mg of oxycodone rather than the prescribed 5 mg. For each violation a civil penalty was imposed: a $250 fine for the March incident, a $1,000 fine for the April incident, and another $1,000 fine for the November event. A Plan of Correction was developed with the administrator after each visit, and the facility received written notices of its appeal rights. The required‑year inspection on June 2, 2021 found the facility free of deficiencies, noting adequate infection‑control practices, resident hygiene, medication storage, and a 30‑day medication supply.
The pattern that emerges is one of repeated medication‑administration errors involving the same employee and similar residents. The penalties and citations indicate a sustained compliance issue with resident safety protocols. While the facility has demonstrated compliance with broader infection‑control and facility‑management standards, it continues to face regulatory scrutiny for medication errors that pose immediate health risks to residents. Continued monitoring and robust corrective action will be essential for WINDHAM, THE to eliminate repeat violations and to safeguard the well‑being of its residents.
This is the number of people who can stay here (Facility Capacity).
Facility Overview
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Current Occupancy
Shows the current occupancy rate and estimated residents versus total licensed beds.
87.5% (77/88)
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Facility Type
Indicates the state license category — e.g., RCFE (Residential Care Facility for the Elderly).
RESIDENTIAL CARE ELDERLY
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License Status
Shows whether the facility is currently licensed, closed, or pending renewal.
LICENSED
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Licensed Since
Date when the facility’s license was first issued by the state.
June 7, 2019
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Licensee / Operator
Entity or organization legally responsible for managing this facility.
CADENCE SL WINDHAM FRSNO LLC; CAP IX-WINDHAM LLC
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County
The county where the facility is located.
FRESNO
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License Details
License information registered with the Better Business Bureau.
- FresnoCommunity Care Licensing Division (#107201396)
- California Department of Social Services (#107208930)
Inspection & Compliance
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All Visits
Sum of inspections, complaint visits, and other administrative visits.
15 visits
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Inspections
Formal inspections conducted by the state’s licensing division.
4 inspections
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Other Visits
Administrative or follow-up visits not related to complaints or inspections.
10 visits
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Complaint Visits
Inspections triggered by official complaints filed with the state.
4 complaints
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Citations
Number of deficiencies or violations found during inspections.
10 citations
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BBB Rating
BBB ratings (A+ to F) reflect how reliably a business handles customer interactions and complaints. They're based on complaint history, transparency, licensing, and time in business — not on customer reviews. NR (No Rating) means the BBB doesn't have enough information yet or the business is under review.
Rated A+
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Inspection Reports
View archived inspection reports for this facility.
View Inspection Reports
What does this home offer?
Room Sizes: 468 / 610 / 815 sq. ft
Housing Options: Studio / 1 Bed / 2 Bed
Building Type: 3-story
Transportation Services
Fitness and Recreation
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Types of Care at The Windham
Floor Plans
Places of interest near The Windham
9.2 miles from city center
1100 E Spruce Ave, Fresno, CA 93720
Email:[email protected]
Phone:559-666-4073
Email:[email protected]
Phone:559-666-4073
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Comparison Chart
For seniors needing help with daily tasks but not full-time nursing.
For self-sufficient seniors seeking community and minimal assistance.
For seniors needing help with daily tasks but not full-time nursing.
For self-sufficient seniors seeking community and minimal assistance.
Specialized care for those with Memory Loss, Alzheimer’s, or dementia, ensuring safety and support.
Claim What’s Yours: Financial Aid for California Seniors
- General: Age 65+, California resident, Medi-Cal eligible, nursing home risk.
- Income Limits (2025): ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual), $3,000 (couple).
- CA Specifics: County-managed; waitlists possible.
- Services: In-home support (4-6 hours/day), respite care (14 days/year), meals (~$6/meal), transportation (8 trips/month), care management.
- General: Age 65+, California resident, Medicaid-eligible or low-income.
- Income Limits: ~$1,732/month (individual, Medi-Cal threshold).
- Asset Limits: $2,000 (individual).
- CA Specifics: Can hire family as caregivers.
- Services: Personal care (up to 283 hours/month), homemaker services, respite (varies).
- General: Age 65+, California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
- Income Limits: ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual).
- CA Specifics: Available in 38 counties; waitlists common.
- Services: Case management, respite care (up to 10 days/year), minor home mods (avg. $500), adult day care (~$50/day).
- General: Age 62+, California resident, own and live in home, 40% equity.
- Income Limits (2025): ~$51,500/year (household, adjusted annually).
- Asset Limits: Equity-based; no strict asset cap.
- CA Specifics: Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.
- Services: Property tax deferral (avg. $1,000-$3,000/year, varies by county).
- General: Age 65+ or disabled, California resident, Medi-Cal-eligible, nursing home-eligible.
- Income Limits: ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual).
- CA Specifics: Available in 15 counties (e.g., LA, Sacramento); waitlists common.
- Services: Personal care in ALFs (5-7 hours/day), medication management, social services.
- General: Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
- Income Limits: No strict limit; cost-sharing above ~$2,500/month threshold.
- Asset Limits: Not applicable; need-based.
- CA Specifics: High demand in urban areas; complements IHSS respite.
- Services: Respite care (up to 10 days/year), counseling (4-6 sessions/year), training (2-3 workshops/year), supplies (~$200/year).
- General: Age 60+ priority, California resident, low-income, utility/heating need.
- Income Limits (2025): ~$2,510/month (200% of poverty level, individual).
- Asset Limits: Not applicable; income-focused.
- CA Specifics: High demand in inland/coastal extremes; weatherization capped at $5,000/home.
- Services: Utility payments (avg. $500-$1,000/year), weatherization (e.g., insulation, avg. $1,000-$3,000 savings).
Claim What’s Yours Financial Aid for California Seniors
Multipurpose Senior Services Program
Requirements:
-
General:
Age 65+, California resident, Medi-Cal eligible, nursing home risk. -
Income Limits (2025):
~$2,829/month (300% FBR, individual). -
Asset Limits:
$2,000 (individual), $3,000 (couple).
-
CA Specifics:
County-managed; waitlists possible.
Benefits without Contact:
- Services: In-home support (4-6 hours/day), respite care (14 days/year), meals (~$6/meal), transportation (8 trips/month), care management.
In-Home Supportive Services (IHSS)
Requirements:
-
General:
Age 65+, California resident, Medicaid-eligible or low-income.
-
Income Limits:
~$1,732/month (individual, Medi-Cal threshold).
-
Asset Limits:
$2,000 (individual).
-
CA Specifics:
Can hire family as caregivers.
Benefits without Contact:
- Services: Personal care (up to 283 hours/month), homemaker services, respite (varies).
Multipurpose Senior Services Program (MSSP)
Requirements:
-
General:
Age 65+, California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
-
Income Limits:
~$2,829/month (300% FBR, individual).
-
Asset Limits:
$2,000 (individual).
-
CA Specifics:
Available in 38 counties; waitlists common.
Benefits without Contact:
- Services: Case management, respite care (up to 10 days/year), minor home mods (avg. $500), adult day care (~$50/day).
Property Tax Postponement Program (PTP)
Requirements:
-
General:
Age 62+, California resident, own and live in home, 40% equity.
-
Income Limits (2025):
~$51,500/year (household, adjusted annually).
-
Asset Limits:
Equity-based; no strict asset cap.
-
CA Specifics:
Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.
Benefits without Contact:
- Services: Property tax deferral (avg. $1,000-$3,000/year, varies by county).
Assisted Living Waiver (ALW)
Requirements:
-
General:
Age 65+ or disabled, California resident, Medi-Cal-eligible, nursing home-eligible.
-
Income Limits:
~$2,829/month (300% FBR, individual).
-
Asset Limits:
$2,000 (individual).
-
CA Specifics:
Available in 15 counties (e.g., LA, Sacramento); waitlists common.
Benefits without Contact:
- Services: Personal care in ALFs (5-7 hours/day), medication management, social services.
California CARES Program
Requirements:
-
General:
Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
-
Income Limits:
No strict limit; cost-sharing above ~$2,500/month threshold.
-
Asset Limits:
Not applicable; need-based.
-
CA Specifics:
High demand in urban areas; complements IHSS respite.
Benefits without Contact:
- Services: Respite care (up to 10 days/year), counseling (4-6 sessions/year), training (2-3 workshops/year), supplies (~$200/year).
Low-Income Home Energy Assistance Program (LIHEAP)
Requirements:
-
General:
Age 60+ priority, California resident, low-income, utility/heating need.
-
Income Limits (2025):
~$2,510/month (200% of poverty level, individual).
-
Asset Limits:
Not applicable; income-focused.
-
CA Specifics:
High demand in inland/coastal extremes; weatherization capped at $5,000/home.
Benefits without Contact:
- Services: Utility payments (avg. $500-$1,000/year), weatherization (e.g., insulation, avg. $1,000-$3,000 savings).
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Beds shows the number of beds currently filled in each community agianst the total number of beds. Higher occupied beds usually indicates strong demand and reputation, while lower occupancy may suggest more availability for new residents.
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