Most inspections found no deficiencies, including the most recent report dated July 1, 2025, which had no deficiencies after a case management visit involving two residents with dementia. Earlier complaint investigations were largely unsubstantiated, with only a few substantiated issues primarily related to resident safety, supervision, and hygiene from 2021 and early 2022. These substantiated findings included illegal evictions, failure to respond to resident calls for assistance, inadequate supervision leading to resident elopement, and unsanitary conditions in a resident’s room. Since those earlier issues, the facility appears to have improved, with no deficiencies cited in annual inspections or complaint investigations after mid-2022. No fines, license suspensions, or enforcement actions were listed in the available reports.
An unannounced case management visit was conducted following a self-reported incident involving two dementia residents who were observed yelling and hitting each other.
Findings
Staff intervened and redirected the residents, observed no injuries, and no deficiencies were cited during the visit. An exit interview was conducted and a copy of the report was provided.
Employees Mentioned
Name
Title
Context
Alberto Maldonado
Executive Director
Met with Licensing Program Analyst during the visit.
An unannounced required one year inspection was conducted to evaluate the facility's compliance with licensing regulations and infection control measures.
Findings
The facility was observed to be in compliance with all regulations, including infection control and safety measures. No deficiencies were noted during the visit.
Report Facts
Food supply duration: 2Food supply duration: 7PPE supply duration: 30Hot water temperature: 116Facility temperature: 71Fire extinguisher last inspection date: Jan 2, 2025Staff files reviewed: 5Resident files reviewed: 5
Employees Mentioned
Name
Title
Context
Alberto Maldonado
Administrator
Met with Licensing Program Analyst during inspection
An unannounced Case Management visit was conducted regarding an incident reported on 2024-11-04 involving a resident hitting another resident with a cane.
Findings
The incident involved a resident striking another resident due to a misunderstanding about stolen jewelry. Both residents have a history of conflict and have agreed to stay away from each other. No deficiencies were issued during the visit.
Complaint Details
The visit was triggered by a reported incident on 2024-11-04 where resident R1 hit resident R2 with a cane. The allegation was investigated and found to be related to a misunderstanding; no deficiencies were cited.
Report Facts
Facility capacity: 131
Employees Mentioned
Name
Title
Context
Alberto Maldonado
Executive Director
Met with Licensing Program Analyst during the visit and provided information about the incident.
The visit was an unannounced complaint investigation conducted in response to an allegation that staff did not honor a restraining order for a resident.
Findings
The investigation found no preponderance of evidence to prove the alleged violation occurred, and the allegation that staff did not honor the restraining order was unsubstantiated. No deficiencies were cited during the visit.
Complaint Details
The complaint alleged that staff did not honor a restraining order for a resident. The investigation reviewed multiple documents including restraining orders, physician reports, and sign-out records. Despite some events involving residents leaving the facility together, the evidence did not substantiate the allegation.
Report Facts
Facility capacity: 131Census: 113
Employees Mentioned
Name
Title
Context
Daisy Panlilio
Licensing Program Analyst
Conducted the complaint investigation and authored the report
Bennett Fong
Licensing Program Manager
Named as Licensing Program Manager on the report
Alberto Maldonado
Executive Director/Administrator
Met with Licensing Program Analyst during the investigation
The inspection was an unannounced complaint investigation visit conducted in response to an allegation that the facility retained a resident with a restricted health condition.
Findings
The investigation found the allegation to be unsubstantiated based on observations, interviews, and record reviews. The resident had a slow-healing wound and was transferred to a skilled nursing facility for continued care. No deficiencies were cited.
Complaint Details
The complaint alleged that the facility retained a resident with a restricted health condition. The investigation was unsubstantiated as there was insufficient evidence to prove the violation occurred.
Report Facts
Complaint Control Number: 15-AS-20240510155002Facility Capacity: 131Census: 113
Employees Mentioned
Name
Title
Context
Daisy Panlilio
Licensing Program Analyst
Conducted the complaint investigation and delivered findings
Bennett Fong
Licensing Program Manager
Named in report as Licensing Program Manager
Alberto Maldonado
Administrator
Facility administrator met during the investigation
The inspection was an unannounced case management visit conducted due to an incident report received on 2024-07-03 regarding aggressive behaviors between a resident and staff.
Findings
The investigation found that on 2024-07-02, a resident became aggressive towards a staff member, resulting in the staff holding the resident's wrist in self-defense. The resident had bruising and swelling but denied pain. The staff member was suspended and completed retraining. No deficiencies were cited.
Complaint Details
The complaint involved aggressive behavior by resident R1 towards staff S1, substantiated by the incident report and police report filed. Staff S1 was suspended and retrained.
Report Facts
Facility capacity: 131Resident census: 118
Employees Mentioned
Name
Title
Context
Alberto Maldonado
Administrator
Met during inspection and provided information about the incident and staff actions
An unannounced required one year inspection was conducted to evaluate the facility's compliance with licensing regulations.
Findings
The inspection found no deficiencies. The facility was observed to have proper infection control measures, emergency plans, and safety equipment in place. Staff and resident files were reviewed and interviews conducted without issue.
Report Facts
Fire extinguisher last inspection date: Jan 7, 2024Hot water temperature: 115Facility temperature: 72PPE supply duration: 30Perishable food supply duration: 2Non-perishable food supply duration: 7Staff files reviewed: 5Resident files reviewed: 5Staff interviews conducted: 5Resident interviews conducted: 5
Employees Mentioned
Name
Title
Context
Alberto Maldonado
Administrator
Met with Licensing Program Analyst during inspection and identified as infection control leader
An unannounced case management visit was conducted regarding a SOC 341 self-reported incident that occurred on 2023-11-25 involving a resident hitting another resident while in the community.
Findings
The incident was resolved with no injuries reported. The resident involved was placed on hospice and medication compliance was ensured. No deficiencies were cited during the visit.
Report Facts
Police report number: Day of incident police report number: E23066740
Employees Mentioned
Name
Title
Context
Alberto Maldonado
Executive Director
Spoke with Licensing Program Analyst regarding the incident
The inspection was an unannounced complaint investigation visit triggered by allegations received on 2022-04-04 regarding staff leaving a resident in soiled sheets, unmet resident care needs, and short staffing at the facility.
Findings
All allegations investigated were found to be unsubstantiated after review of resident records, care plans, and observations. The facility was found to provide appropriate care, adequate staffing, and proper hygiene practices.
Complaint Details
The complaint investigation addressed three allegations: 1) Staff left resident in soiled sheets for an extended period of time, 2) Staff are not meeting resident's care needs, and 3) Facility is short staffed. All allegations were found unsubstantiated based on interviews, record reviews, and observations.
Report Facts
Capacity: 131Census: 115Residents in memory care unit: 24Staff in memory care unit per shift: 4Bathing frequency: 2Nail care frequency: 1
Employees Mentioned
Name
Title
Context
Alberto Maldonado
Executive Director
Met with Licensing Program Analyst during investigation and provided statements regarding care practices
Daisy Panlilio
Licensing Program Analyst
Conducted the complaint investigation visit and authored the report
Bennett Fong
Licensing Program Manager
Named as Licensing Program Manager overseeing the investigation
The inspection was an unannounced complaint investigation visit conducted in response to multiple allegations received on 2022-06-21 regarding unsanitary conditions, unmet hygiene needs, inadequate care and supervision, inadequate food service, unmet laundry needs, and restroom disrepair at Trevista Antioch facility.
Findings
The investigation substantiated allegations that a resident's room was unsanitary and that the resident's hygiene needs were not being met, posing potential health and safety risks. Other allegations including inadequate care and supervision resulting in weight loss, inadequate food service, unmet laundry needs, and restroom disrepair were found to be unsubstantiated.
Complaint Details
The complaint investigation was substantiated for allegations that a resident's room was unsanitary and that the resident's hygiene needs were not being met. The investigation included review of photos, interviews with witnesses and staff, and record reviews. Other allegations related to care, food service, laundry, and restroom conditions were unsubstantiated.
Severity Breakdown
Type B: 2
Deficiencies (2)
Description
Severity
The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of timely cleaning, sanitation and handling of residents’ dirty personal belongings in compliance with Title 22 Section 87303 regulations. This requirement was not met as evidenced by resident’s unsanitary room which posed a potential health & safety risk to resident in care.
Type B
A plan for incidental medical and dental care shall be developed by each facility. The plan shall encourage routine medical and dental care and provide for assistance in obtaining such care, by compliance with the following: (1) The licensee shall arrange, or assist in arranging, for medical and dental care appropriate to the conditions and needs of residents. This requirement was not met as evidenced by resident’s hygiene needs not being met which posed a potential health & safety risk to resident in care.
Type B
Report Facts
Capacity: 131Census: 115Deficiencies cited: 2POC Due Date: Sep 8, 2023
Employees Mentioned
Name
Title
Context
Alberto Maldonado
Executive Director
Met with Licensing Program Analyst during inspection and involved in findings delivery
Daisy Panlilio
Licensing Program Analyst
Conducted complaint investigation and authored report
Bennett Fong
Licensing Program Manager
Named as Licensing Program Manager overseeing investigation
The visit was an unannounced infection control inspection conducted as part of the required 1-year routine inspection.
Findings
The Licensing Program Analyst observed compliance with infection control protocols including staff wearing face masks, proper screening procedures, and adequate supplies of PPE and food. No deficiencies were cited during the visit.
Report Facts
Capacity: 131Census: 113Inspection duration: 105
Employees Mentioned
Name
Title
Context
Alberto Maldonado
Administrator
Met with Licensing Program Analyst during inspection and identified as infection control leader
An unannounced complaint investigation visit was conducted in response to allegations that staff were not able to adequately communicate with residents and that staff were not cleaning up after residents were done eating.
Findings
The investigation found that staff communicated effectively in English with residents and were observed cleaning up after meals. There was insufficient evidence to substantiate the allegations, and no deficiencies were cited during the visit.
Complaint Details
The complaint was unsubstantiated due to lack of preponderance of evidence to prove the alleged violations occurred.
The inspection was conducted as a Health and Safety check following receipt of a priority 1 complaint by the department.
Findings
The facility was observed to be in good repair with clear pathways and no fire hazards. Residents appeared comfortable and safe with no imminent health or safety concerns. No deficiencies were cited during the health and safety check.
Complaint Details
The visit was triggered by a priority 1 complaint. No deficiencies were found and residents were safe with no imminent health or safety concerns.
Unannounced complaint investigation visit conducted due to allegations that a resident was attacked by another resident while in care and that a resident sustained multiple injuries while in care.
Findings
The allegation that a resident was attacked by another resident was substantiated based on interviews and record reviews, with evidence of injury and hospital transport. The allegation that a resident sustained multiple injuries was unsubstantiated due to lack of preponderance of evidence despite reported unwitnessed falls and hospital evaluations.
Complaint Details
The complaint investigation was substantiated for the allegation that a resident was attacked by another resident while in care. The allegation that a resident sustained multiple injuries was unsubstantiated.
Severity Breakdown
Type B: 1
Deficiencies (1)
Description
Severity
Failure to provide safe, healthful and comfortable accommodations, furnishings and equipment as evidenced by a resident being attacked by another resident posing a potential health and safety risk.
Type B
Report Facts
Capacity: 131Census: 109Deficiencies cited: 1
Employees Mentioned
Name
Title
Context
Daisy Panlilio
Licensing Program Analyst
Conducted the complaint investigation and delivered findings
Bennett Fong
Licensing Program Manager
Named in report as Licensing Program Manager
Alberto Maldonado
Administrator
Facility administrator met during the investigation
Unannounced complaint investigation visit conducted due to allegations including illegal eviction of a resident and incorrect billing of an SSI resident.
Findings
Both allegations were substantiated. The facility illegally evicted a resident despite being informed of the resident's SSI status, and the facility incorrectly billed the resident at the market rate instead of the SSI rate.
Complaint Details
The complaint investigation was substantiated. The resident was illegally evicted despite SSI status, and the facility incorrectly billed the resident at the market rate rather than the SSI rate.
Severity Breakdown
Type B: 2
Deficiencies (2)
Description
Severity
Improper eviction of resident (R1) which posed a potential health & safety risk to resident in care.
Type B
Resident being charged the market rate despite SSI eligibility, posing a potential health & safety risk to resident in care.
Type B
Report Facts
Capacity: 131Census: 109Deficiencies cited: 2Plan of Correction Due Date: 2022
Employees Mentioned
Name
Title
Context
Daisy Panlilio
Licensing Program Analyst
Conducted the complaint investigation and delivered findings
Alberto Maldonado
Administrator/Executive Director
Facility administrator involved in investigation and findings
An unannounced complaint investigation visit was conducted following a complaint received on 07/15/2021 regarding staff not responding to a resident's call for assistance and alleged staff retaliation against a resident for making a complaint.
Findings
The investigation substantiated that staff failed to respond to a resident's call for assistance, resulting in a potential health and safety risk, and the involved staff was terminated. The allegation of staff retaliation against the resident was unsubstantiated based on the evidence.
Complaint Details
The complaint investigation was substantiated for the allegation that staff did not respond to a resident's call for assistance, with staff admitting to leaving the resident unattended for over 2 hours. The retaliation allegation was unsubstantiated as staff denied retaliation and no evidence supported the claim.
Severity Breakdown
Type B: 1
Deficiencies (1)
Description
Severity
Staff did not respond to resident's calling for assistance, posing a potential health & safety risk to residents in care.
Type B
Report Facts
Capacity: 131Census: 109Deficiency count: 1
Employees Mentioned
Name
Title
Context
Alberto Maldonado
Administrator/Executive Director
Met with during the investigation and involved in internal investigation
The visit was an unannounced required 1-year annual infection control inspection to evaluate the facility's COVID-19 mitigation plan and infection control practices.
Findings
The facility had a completed COVID-19 mitigation plan and implemented infection control practices including symptom screening, PPE usage, and social distancing. No deficiencies were observed during the visit, and safety equipment such as fire extinguishers and detectors were operational.
The inspection was an unannounced complaint investigation conducted due to allegations including illegal eviction of a resident, lack of supervision resulting in resident wandering away multiple times, and a non-working facility alarm system.
Findings
The investigation substantiated that the facility failed to issue a proper eviction notice, did not provide adequate supervision leading to resident elopement, and lacked proper alarm systems to monitor exits. Some allegations, such as failure to notify the responsible party promptly and unmet bathing needs, were unsubstantiated.
Complaint Details
The complaint investigation was substantiated for illegal eviction, lack of supervision causing resident wandering and elopement, and non-working alarm system. The facility was found to have failed in issuing proper eviction notice and providing adequate supervision. Some allegations such as failure to notify responsible party timely and unmet bathing needs were unsubstantiated.
Severity Breakdown
Type A: 2Type B: 1
Deficiencies (3)
Description
Severity
Failure to issue a required eviction notice and notice to quit to resident's responsible party.
Type A
Failure to ensure adequate supervision to meet resident's needs, resulting in elopement.
Type A
Failure to have auditory device or staff alert feature to monitor Memory Care stairwell exits.
Type B
Report Facts
Capacity: 131Census: 77Deficiencies cited: 3Plan of Correction Due Date: Apr 15, 2021Plan of Correction Due Date: Apr 21, 2021
Employees Mentioned
Name
Title
Context
Praveen Singh
Licensing Program Analyst
Conducted the complaint investigation and tele-visit
Julio Montes
Licensing Program Manager
Oversaw the complaint investigation report
Erika Mendez
Wellness Coordinator
Facility staff member who met with the Licensing Program Analyst during the investigation
Neal Torres
Administrator
Facility administrator named in the report
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