Inspection Reports for Trinity Elms

3750 Harper Road Clemmons, NC 27012, Clemmons, NC, 27012

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Deficiencies (last 6 years)

Deficiencies (over 6 years) 9.3 deficiencies/year

Deficiencies are regulatory violations found during state inspections.

79% worse than North Carolina average
North Carolina average: 5.2 deficiencies/year

Deficiencies per year

16 12 8 4 0
2016
2017
2022
2023
2024
2025

Inspection Report

Complaint Investigation
Deficiencies: 1 Date: Apr 30, 2025

Visit Reason
The inspection was conducted due to a medication error incident where the facility failed to correctly identify a resident, resulting in medications ordered for one resident being inadvertently administered to another.

Complaint Details
The visit was complaint-related due to a medication error reported on 4/24/25 involving the wrong medication, administration procedure not followed, and wrong resident. The error was substantiated as the medication aide mistakenly administered another resident's medications to Resident #1. The resident was monitored and sent to the hospital for precautionary evaluation with no adverse effects noted.
Findings
The facility failed to ensure residents were free from significant medication errors, specifically when Resident #1 was given another resident's medications. The error was reported, and the resident was sent to the hospital for evaluation as a precaution. No adverse drug effects were noted, and the resident was stable throughout the incident and hospital stay.

Deficiencies (1)
Failure to correctly identify a resident resulting in administration of another resident's medications.
Report Facts
Medication error incident date: Apr 24, 2025 Blood pressure readings: 14784 Blood pressure readings: 10564 Pulse readings: 61 Pulse readings: 81 Medication doses mistakenly administered: 12 EMS call time: 1150 EMS arrival time: 1200 EMS departure time: 1213 Hospital ED vital signs BP: 11354 Hospital ED vital signs pulse: 59 ED extended stay duration: 20

Employees mentioned
NameTitleContext
Med Aide #1Medication AideStaff member who mistakenly administered another resident's medications to Resident #1
Nurse #1Hall NurseNurse assigned to Resident #1 who was notified of the medication error and monitored the resident
NPNurse PractitionerReviewed medication error, monitored resident, and recommended hospital evaluation
MDMedical Doctor / Medical DirectorFacility Medical Director who was informed of the medication error and agreed with hospital evaluation
DONDirector of NursingFacility DON involved in the incident response and interviewed about medication administration expectations

Inspection Report

Routine
Deficiencies: 4 Date: Jan 17, 2025

Visit Reason
The inspection was conducted to assess compliance with regulatory requirements related to resident rights, respiratory care, medication storage, and staffing data accuracy at Trinity Elms nursing home.

Findings
The facility was found to have discrepancies in advance directive documentation, failed to post required oxygen safety signage for residents receiving oxygen, left medications unsecured at bedside for one resident, and submitted inaccurate payroll data for nurse staffing which was later corrected.

Deficiencies (4)
Failed to maintain accurate advance directive information (code status) between electronic and paper medical records for 1 resident.
Failed to post cautionary and safety signage outside resident rooms indicating oxygen use for 3 residents.
Failed to secure medications observed at bedside for 1 resident reviewed for medication storage.
Failed to submit accurate payroll data on the Payroll Based Journal (PBJ) report related to Registered Nurse hours and licensed nursing coverage for 1 quarter reviewed.
Report Facts
Oxygen flow rate: 1 Oxygen flow rate: 2 Oxygen flow rate: 1.5 Oxygen flow rate: 2 Medication doses: 9 PBJ report missing RN hours dates: 21 PBJ report missing licensed nursing coverage dates: 26

Employees mentioned
NameTitleContext
Nurse #1Interviewed regarding advance directive discrepancy and medication storage issue
Director of NursingDONInterviewed regarding advance directive expectations, oxygen signage, and medication storage
AdministratorInterviewed regarding advance directive expectations, oxygen signage, and PBJ data submission
Human Resources Payroll ManagerInterviewed regarding PBJ data entry and corrections

Inspection Report

Annual Inspection
Deficiencies: 5 Date: Aug 29, 2024

Visit Reason
The Adult Care Licensure Section conducted an annual and a follow-up survey on 08/28/24 and 08/29/24.

Findings
The facility failed to provide adequate supervision for a resident with multiple falls resulting in injuries, failed to ensure referral and follow-up for residents related to nutritional supplements and medication refusals, lacked matching therapeutic diet menus for residents with special diets, failed to administer medications as ordered for some residents, and failed to observe a resident taking medications as required.

Deficiencies (5)
Facility failed to provide supervision for a resident (#5) who had 6 unwitnessed falls resulting in hospital visits for a fractured arm, a laceration to her head, and bruising to her forehead.
Facility failed to ensure referral and follow-up for residents (#4 and #5) related to nutritional supplement availability, medication refusals, and incomplete weight monitoring.
Facility failed to ensure matching therapeutic diet menus for food service guidance for residents with physician's orders for low concentrated sweets (LCS) diet, vegetarian LCS diet, and no added salt (NAS) diet.
Facility failed to ensure medications were administered as ordered for residents (#2 and #5) related to orders for a sleep aide, eye drops, and thyroid hormone.
Facility failed to ensure medication aides observed a resident (#4) take their medications; medications were left in the resident's room by a medication aide without observation.
Report Facts
Unwitnessed falls: 6 Protein powder administration: 5 Protein powder administration: 12 Protein powder administration: 11 PreserVision AREDS 2 refusal: 12 PreserVision AREDS 2 refusal: 6 Weight checks missed: 5 Weight checks missed: 5 Mirtazapine not administered: 6 Latanoprost not administered: 8 Levothyroxine not administered: 12 Levothyroxine not administered: 12

Inspection Report

Complaint Investigation
Deficiencies: 2 Date: Aug 20, 2024

Visit Reason
The investigation was conducted due to a complaint regarding failure to notify medical provider of a change in condition and inadequate supervision of a nonverbal resident who sustained deep partial thickness burns during a shower.

Complaint Details
Complaint investigation revealed that Resident #1 was left unattended in the shower with water running, resulting in thermal burns. The facility failed to notify the medical provider promptly and did not supervise the resident adequately. The immediate jeopardy was removed after corrective actions including staff education and quality assurance audits.
Findings
Resident #1, a severely cognitively impaired and nonverbal resident, sustained deep partial thickness burns to bilateral anterior and medial thighs and mons pubis after being left unattended in the shower with water running. Facility staff failed to notify the medical provider timely and did not provide adequate supervision during the shower. The resident was hospitalized and treated with wound care and pain medication. Interviews, observations, and medical records confirmed the incident and deficient practices.

Deficiencies (2)
Failure to notify medical provider of a change in condition for a nonverbal resident with new skin wounds.
Failure to provide adequate supervision to prevent accidents resulting in burns during shower.
Report Facts
Date of incident: Jul 22, 2024 Date medical director notified: Jul 23, 2024 Hospitalization end date: Jul 25, 2024 Burn wound size right thigh: 12 Burn wound size left thigh: 11.5 Burn wound size perineum: 4.5 Resident vital signs temperature: 100.2 Resident vital signs blood pressure: 147/84 Resident vital signs pulse rate: 82 Resident vital signs respirations: 16

Employees mentioned
NameTitleContext
Nurse #1NurseNotified of skin injury during shower and assessed Resident #1
Nurse #2NurseAssessed Resident #1 wounds and reported to wound nurse and nurse #3
Nurse #3NurseObserved Resident #1 wounds with wound nurse and notified ADON
NA #1Nurse AideLeft Resident #1 unattended in shower, observed skin peeling
Wound NurseWound NurseAssessed Resident #1 wounds and notified ADON
Assistant Director of NursingADONNotified provider and ordered transfer to emergency room
Medical DirectorMedical DirectorNotified of Resident #1 condition and ordered hospital transfer
DermatologistDermatologistExamined Resident #1 and confirmed thermal burns
AdministratorFacility AdministratorNotified of immediate jeopardy and involved in corrective action plan

Inspection Report

Follow-Up
Deficiencies: 0 Date: May 1, 2024

Visit Reason
Report of a Construction Section Biennial Follow Up Survey conducted on May 1, 2024 to verify correction of previously identified deficiencies.

Findings
Deficiencies have been corrected. No further action is necessary.

Inspection Report

Follow-Up
Deficiencies: 1 Date: Jan 23, 2024

Visit Reason
Follow Up Construction Section Biennial Survey conducted to verify correction of previously cited deficiencies.

Findings
The facility failed to correct cited deficiencies related to exhaust ventilation systems not drawing in multiple required spaces, including bathrooms and environmental services areas.

Deficiencies (1)
Exhaust ventilation system was not drawing in required spaces including 400 Hall Bedroom 405 Bathroom, 300 Hall Environmental Services, 200 & 300 Halls Nurse Station Restroom, and 500 Hall Bedroom 501 Bathroom.

Inspection Report

Complaint Investigation
Deficiencies: 2 Date: Aug 30, 2023

Visit Reason
The inspection was conducted due to a complaint investigation regarding the facility's failure to timely report an allegation of resident abuse to Adult Protective Services and to assess medication error rates.

Complaint Details
The complaint investigation revealed that the facility failed to report an allegation of resident-to-resident abuse involving Resident #2 to Adult Protective Services within the required timeframe. The initial report was faxed late and APS was notified only after the 5-day investigation was completed. The Administrator had a prior agreement with the county DSS/APS to send reports after investigations.
Findings
The facility failed to report an allegation of resident abuse within the required timeframe for one resident and failed to maintain a medication error rate below 5%, with a medication error rate of 7.69% for one resident. Interviews and record reviews confirmed these deficiencies.

Deficiencies (2)
Failed to timely report an allegation of resident abuse to Adult Protective Services within the required timeframe for 1 of 1 resident abuse allegation reviewed.
Failed to maintain a medication error rate of less than 5%, with a medication error rate of 7.69% (2 errors out of 26 opportunities) for Resident #60.
Report Facts
Medication error rate: 7.69 Medication errors: 2 Medication administration opportunities: 26

Inspection Report

Complaint Investigation
Deficiencies: 1 Date: Aug 30, 2023

Visit Reason
The inspection was conducted due to a complaint investigation regarding the facility's failure to timely report an allegation of resident abuse to Adult Protective Services.

Complaint Details
The complaint involved an allegation of resident-to-resident abuse (Resident #2) that was not reported to Adult Protective Services within the required timeframe. The facility reported to APS only after the 5-day investigation was completed, contrary to policy and regulatory requirements.
Findings
The facility failed to report an allegation of resident-to-resident abuse within the required timeframe. The Initial Allegation Report was faxed late, and notification to Adult Protective Services was delayed until after the 5-day investigation period, contrary to policy requirements.

Deficiencies (1)
Failure to timely report suspected abuse to Adult Protective Services as required by policy and regulations.
Report Facts
Dates of reports: Jul 31, 2023 Dates of reports: Aug 7, 2023

Inspection Report

Capacity: 104 Deficiencies: 5 Date: Aug 17, 2023

Visit Reason
The inspection was a Construction Section Biennial Survey conducted to assess compliance with the 1996 Rules for Licensing of Adult Care Homes and applicable building codes for a Group I-Institutional Unrestrained Occupancy.

Findings
Multiple deficiencies were cited including mechanical systems not kept clean, emergency equipment not maintained in safe operating condition, fire-resistance-rated enclosures not properly maintained, electrical system safety issues, and failure to provide working exhaust ventilation in required spaces.

Deficiencies (5)
Mechanical systems were not kept clean and in good repair; exhaust ventilation system grille had excessive dust/lint.
Building's emergency equipment not maintained in safe and operating condition; exit sign did not illuminate on backup power.
Fire-resistance-rated enclosures protecting incidental areas not maintained; corridor doors did not close and latch on their own power.
Electrical system not maintained in safe and operating condition; multiple power receptacles near sinks not ground fault protected, GFCI receptacle did not trip when tested, missing weatherproof cover, and reduced clear working space in front of electrical panel.
Facility does not provide working exhaust ventilation in required spaces; exhaust ventilation systems were not drawing in multiple bathrooms and service areas.
Report Facts
Total licensed beds: 104 Deficiency count: 5

Inspection Report

Annual Inspection
Deficiencies: 5 Date: Jan 13, 2023

Visit Reason
The Adult Care Licensure Section conducted an annual survey of the facility on January 11-13, 2023 to assess compliance with state regulations.

Findings
The facility was found deficient in multiple areas including failure to complete competency validation for licensed health professional support tasks for some staff, failure to ensure physician notification for resident treatment refusals, failure to administer medications as ordered including missed medication refills and improper administration of blood pressure medication, failure to observe residents taking medications, and failure to act on pharmacist medication review recommendations.

Deficiencies (5)
Failure to ensure licensed health professional support (LHPS) competency validation was completed for personal care aides assisting residents with ambulation and transferring.
Failure to ensure physician notification for resident refusing application of anti-embolism (TED) hose.
Failure to administer medications as ordered by the physician for 2 residents, including missed doses of cholesterol and anti-hypertensive medications.
Failure to observe a resident taking medication by a medication aide.
Failure to ensure action was taken in response to medication review and documented that the prescribing practitioner had been informed of findings related to incorrect medication orders and vitamin supplement frequency.
Report Facts
Staff sampled for LHPS competency validation: 6 Residents sampled for physician notification: 5 Residents sampled for medication administration: 7 Medication administration opportunities: 30 Medication administration opportunities: 31 Medication administration opportunities: 10 Metoprolol administration opportunities with parameters met: 18 Metoprolol administration opportunities with parameters met: 9 Metoprolol administration opportunities with parameters met: 8 Clonidine administration opportunities with parameters met: 10 Clonidine administration opportunities with parameters met: 10

Employees mentioned
NameTitleContext
Staff APersonal Care AideNamed in LHPS competency validation deficiency
Staff EPersonal Care AideNamed in LHPS competency validation deficiency
AdministratorInterviewed regarding LHPS competency validation and medication administration deficiencies
NurseInterviewed regarding LHPS competency validation
Resident Services CoordinatorInterviewed regarding TED hose application and medication refusal notification
Medication AideInterviewed regarding medication administration and refill processes
Memory Care CoordinatorInterviewed regarding medication administration and audits
Medical Records SpecialistInterviewed regarding medication order entry and pharmacy review follow-up
Pharmacist ConsultantContracted pharmacist interviewed regarding medication reviews and recommendations
Resident #1Resident involved in medication administration and observation deficiency
Resident #2Resident involved in TED hose refusal and physician notification deficiency
Resident #4Resident involved in medication administration and order discrepancy deficiencies

Inspection Report

Annual Inspection
Deficiencies: 2 Date: Mar 31, 2022

Visit Reason
The inspection was conducted as part of a regulatory survey to assess compliance with care standards and food safety regulations at the nursing home.

Findings
The facility failed to maintain an indwelling urinary catheter bag and a nephrostomy bag off the floor for Resident #25, and failed to ensure opened foods in the kitchen were sealed, labeled, and dated according to professional standards.

Deficiencies (2)
Failed to maintain an indwelling urinary catheter bag and a nephrostomy bag off the floor for Resident #25.
Failed to ensure opened foods were sealed, labeled, and dated in the kitchen.
Report Facts
Observations of Resident #25: 3 Kitchen observations: 1 Food items not sealed, labeled, or dated: 5

Employees mentioned
NameTitleContext
Medication Aide (MA) #1Interviewed regarding care of Resident #25's catheter and nephrostomy tubes
Nurse #1Interviewed regarding proper positioning of Resident #25's catheter and nephrostomy tubes
Director of Nursing (DON)Interviewed regarding proper catheter and nephrostomy bag placement for Resident #25
Assistant Food Service Director (AFSD)Interviewed regarding food storage and labeling practices in the kitchen
AdministratorInterviewed regarding expectations for food sealing, labeling, and dating

Inspection Report

Capacity: 104 Deficiencies: 10 Date: Dec 6, 2017

Visit Reason
The report documents a biennial construction section survey conducted to assess compliance with physical plant, building, and safety codes applicable to the licensed adult care home facility.

Findings
The facility was found to have multiple deficiencies related to building code compliance including missing vision panels on smoke barrier doors, obstructions in corridors, improper handling of medical oxygen cylinders, lack of GFCI protection on electrical outlets near sinks, malfunctioning fire-rated doors, compromised fire-rated walls and ceilings, and the presence of a prohibited portable electric heater. Some deficiencies were corrected during the survey.

Deficiencies (10)
Smoke barrier doors throughout the facility were not equipped with vision panels as required by the 1996 NC State Building Code.
No wiring diagram or systems components location map posted under glass at the fire alarm panel.
Exit door near room 707 was dragging on the exterior concrete and was hard to open.
Corridors were not maintained free of obstructions, reducing clear width to about 3.5 to 4 feet in some back halls.
Two portable medical oxygen cylinders were stored in no container in the closet in room 910.
Hoses on shower wands in the Beauty Salon were long enough to reach sink basins without vacuum breakers, risking siphoning contaminated water.
Electrical receptacles less than 6 feet from sinks were not GFCI protected, including receptacles in clean utility and staff lounge.
Many corridor doors did not close completely and latch, including smoke barrier doors near the library and Spa, and fire rated doors to soiled linen, laundry, pantry, and bedrooms.
Required one-hour fire rated walls and ceilings were compromised with holes, unsealed wire penetrations, poorly fitted sprinkler escutcheons, and dirty ceiling radiation damper.
Portable electric heater found in the RCD office, violating prohibition of portable electric heaters.
Report Facts
Total licensed beds: 104 Special Care Beds: 30 Clear corridor width reduced: 3.5 Clear corridor width reduced: 4 Distance of electrical receptacles from sinks: 4

Inspection Report

Follow-Up
Deficiencies: 5 Date: Mar 28, 2016

Visit Reason
This report is of a Followup Survey conducted to verify correction of previously identified deficiencies at the facility.

Findings
The followup survey revealed that all deficiencies have not been corrected. Deficiencies included unsecured oxygen cylinders, non-functioning emergency lights and exit signs on battery backup, compromised fire-rated walls, and hot water temperature exceeding allowed limits due to cross connection of chemical dispensing equipment.

Deficiencies (5)
Unsecured portable medical oxygen cylinders were found sitting on a dresser and on a bed.
Several battery powered emergency lights would not work when tested, including emergency light M11.
Exit sign near memory care room 322 was not working on battery backup.
Required one-hour fire rated walls and/or ceilings were compromised in several locations, including holes in smoke barrier wall above room 131 filled with unrated orange foam sealant.
Hot water temperature was found to be 120 degrees F in room 119, exceeding the maximum allowed temperature.
Report Facts
Hot water temperature: 120

Inspection Report

Capacity: 104 Deficiencies: 13 Date: Jan 7, 2016

Visit Reason
Biennial Construction Survey conducted to assess compliance with licensing rules, building codes, and safety regulations for an adult care home with 104 beds including 30 Special Care Beds.

Findings
The survey identified multiple deficiencies including missing annual fire sprinkler inspection report, loosely mounted hand grips in bathrooms, unsafe storage of oxygen cylinders, damaged bathroom door, failure to inspect kitchen fire suppression system monthly, incomplete fire drill rehearsals, non-functioning emergency lights and exit signs, compromised fire-rated walls and doors, lack of power to GFCI receptacles, and hot water temperature exceeding safe limits.

Deficiencies (13)
Missing required annual fire sprinkler system inspection report.
Hand grips in central bathroom near room 210 were loosely mounted to the wall.
Portable medical oxygen cylinders improperly stored in a cardboard crate in room 234.
Inside door to men's bathroom in foyer suite damaged with large splinters exposed.
Ice machine drain line in Memory Center directly connected to floor drain, risking contamination.
Range hood fire suppression system in kitchen not inspected monthly; last inspection was in August.
Fire drill rehearsals not conducted quarterly on each shift as required.
Several battery powered emergency lights not working, including #8, #12, #17, #20, #24, M11, M27, corridor at room 215 and 316.
Exit signs not working on battery backup throughout much of the facility.
Multiple holes and penetrations in one-hour fire rated walls and ceilings compromising fire safety.
Many corridor doors not closing or latching properly, including doors to Memory Center living room, medical storage closet, kitchen service corridor, laundry, and storage room.
No power available at GFCI type receptacles in a bathroom and soiled linen room in Memory Center.
Hot water temperature found to be 120 degrees F in room 119, exceeding the maximum allowed 116 degrees F.
Report Facts
Total licensed beds: 104 Fire drill rehearsal missing shifts: 4 Emergency lights not working: 9 Hot water temperature: 120

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