Inspection Reports for Vi at La Jolla Village

The visit was an unannounced Case Management visit to follow up on an incident reported to Community Care Licensing involving a small fire in the facility's laundry room.

The fire was contained to the laundry room with no impact on residents. Facility staff reacted appropriately, the area was remediated and in good repair, and no deficiencies were cited during the visit.

Licensing Program Analyst conducted an unannounced Case Management visit to the facility to deliver an Immediate Exclusion letter for a staff member and discuss the purpose of the visit with the Associate Executive Director.

No deficiencies were cited during the visit. An Immediate Exclusion letter was delivered to Staff 1, and the facility representative acknowledged receipt of the documents.

The inspection was an unannounced annual inspection visit to complete the annual survey partially conducted on July 31, 2025, to assess compliance with licensing requirements.

The facility was generally found to be clean, sanitary, and in good repair with no obstructions or slip hazards. However, one deficiency was cited for accessible water fountains that posed an immediate health and safety risk, resulting in a civil penalty of $500.

An unannounced, required annual inspection was conducted to evaluate compliance with licensing requirements and assess the facility's condition and operations.

The facility was found to be clean, sanitary, and in good repair with no deficiencies cited during the visit. Safety measures, proper storage, and adequate supplies were observed, and interviews with staff and clients revealed no regulatory concerns.

An unannounced Case Management visit was conducted by Licensing Program Manager and Analyst to review facility compliance and deliver an amended report.

The visit included securing report signatures, delivering an amended report, and conducting an exit interview with the Executive Director. No specific deficiencies or violations are detailed in the report.

The visit was an unannounced complaint investigation triggered by an allegation of unlawful eviction of a resident who was discharged from the hospital back to the facility.

The investigation found insufficient evidence to support the allegation of unlawful eviction. The resident returned to their apartment under 24/7 care and supervision, and the facility staff continued to monitor the resident's condition as required.

The complaint alleged unlawful eviction of a resident who was discharged from the hospital on April 27, 2025, and initially not accepted back into their independent living apartment. The investigation included interviews, record reviews, and observations, concluding the allegation was unsubstantiated due to lack of evidence.

An unannounced complaint investigation was conducted in response to an allegation that staff violated a resident's privacy by entering the resident's apartment without knowledge or consent.

The investigation found insufficient evidence to support the allegation that staff violated the resident's privacy. Staff entered the resident's apartment only after knocking and announcing themselves, with the resident's awareness and permission for wellness checks.

The complaint alleged that on May 16, 2025, staff entered resident R1's apartment without consent after knocking and receiving no answer, and that on May 19, 2025, staff called 911 leading to a wellness check. The allegation was unsubstantiated after investigation.

The visit was a case management visit to deliver an amended report from a complaint visit conducted on 2025-02-28.

The amended report was reviewed with the Executive Director, Stephanie Boudreau, and signatures were obtained. An exit interview was conducted and appeal rights were provided.

The visit was related to a complaint investigation conducted on 2025-02-28; the amended report was delivered during this visit.

The inspection was conducted as an unannounced complaint investigation following an allegation that facility staff threatened a resident with eviction.

The investigation included interviews, facility tour, and record review, and found insufficient evidence to substantiate the allegation that staff threatened the resident with eviction. The allegation was determined to be unsubstantiated.

The complaint alleged that staff repeatedly threatened Resident 1 with eviction if they continued to complain about the cold temperature in their room. Interviews and record reviews did not support the allegation, and multiple sources denied witnessing or hearing of any such threats.

An unannounced complaint investigation was conducted due to an allegation that staff did not provide a comfortable room temperature for a resident, resulting in injury.

The investigation included a facility tour, interviews, and record reviews. It was found that the resident's apartment temperature was within regulatory standards and that multiple factors including medical conditions contributed to the resident's symptoms. There was insufficient evidence to substantiate the allegation.

The complaint alleged that on January 18, 2025, the resident experienced an unwitnessed fall due to cold temperatures causing sleep deprivation, resulting in injury. The allegation was unsubstantiated after investigation.

An unannounced complaint investigation was conducted in response to allegations that staff did not meet the needs of residents, did not accord dignity to residents, and did not maintain the facility in good sanitary condition.

The investigation found the complaint to be unfounded, determining that the allegations were false, could not have happened, and/or were without reasonable basis. The allegations were not pertinent to the licensed facility.

The complaint was investigated based on allegations received on 2024-12-11 regarding staff conduct and facility conditions. The complaint was found to be unfounded after interviews and records review.

The inspection was conducted as an unannounced complaint investigation visit triggered by allegations received on 2024-04-16 regarding temperature discomfort in a resident's apartment, unmet dietary needs, and being charged for services not rendered.

The investigation found insufficient evidence to substantiate the allegations. Temperature in the resident's apartment was within regulatory limits, dietary needs were met according to medical records and resident interviews, and billing statements showed correct meal credits with no evidence of overcharging.

The complaint included allegations that staff did not maintain a comfortable temperature in resident R1's apartment, did not meet dietary needs, and charged R1 for services not rendered. The investigation was unsubstantiated based on observations, interviews, and record reviews.

The inspection was an unannounced annual visit conducted to assess compliance with safety, maintenance, and operational requirements at the facility.

The inspection found no violations. The facility was clean, sanitary, and in good operating condition with all safety equipment functioning properly. Staff interviews and record reviews did not raise any licensing concerns.

The inspection was conducted as an unannounced complaint investigation following a complaint received on 2023-11-16 alleging that the facility did not follow the terms of the admission agreement, specifically that a resident was not allowed back into their independent living apartment after hospital discharge.

The investigation included a tour, interviews, and records review. It was found that the resident was informed of care requirements and options, and the facility held the apartment for the resident during their stay in the care center. No evidence was found to support the allegation, and the complaint was determined to be unfounded.

The complaint alleged that the facility did not follow the terms of the admission agreement by not allowing a resident to return to their independent living apartment after hospital discharge. The investigation found no evidence to support this allegation, and the complaint was unfounded.

The inspection visit was conducted as an unannounced complaint investigation regarding an allegation that facility staff overmedicated a resident.

The investigation found no evidence that the medication was administered outside of the prescription or when not needed. Staff were in communication with the resident's physician, Hospice agency, and DPOA. The allegation was determined to be unsubstantiated.

The complaint alleged that facility staff overmedicated a resident. After review of records and interviews, the allegation was unsubstantiated.

The visit was initiated in response to a self-reported incident involving a resident that occurred on August 12, 2023, which was reported to Community Care Licensing on August 16, 2023.

During the unannounced visit, no immediate health or safety concerns were observed, and no deficiencies were cited.

The visit was complaint-related due to a self-reported incident involving Resident #1, with reports submitted including a Special Incident Report and a Report of Suspected Dependent Adult/Elder Abuse.

The visit was conducted in response to an LIC624 Incident Report self-submitted by the licensee involving Resident #1, to investigate the incident and verify resident safety.

No deficiencies were observed or cited during the visit; however, one Technical Violation was issued regarding reporting requirements.

The visit was triggered by an LIC624 Incident Report involving Resident #1, received on 06/29/2023. The resident's welfare was checked and care records reviewed. No substantiation status was explicitly stated.

The inspection visit was conducted as an unannounced complaint investigation following a complaint received on 11/22/2022 alleging that the facility did not keep indoor passageways free from obstruction, specifically that the South Tower hallways were too narrow posing a safety risk.

The investigation, which included observations, interviews, and records review, found no evidence to support the complaint allegation. The passageways were built to approved plans and complied with building and fire codes. The complaint was determined to be unfounded.

Complaint allegation was unfounded, meaning the allegation was false, could not have happened, and/or was without a reasonable basis.

The inspection was conducted in response to a complaint alleging that facility staff did not address a mold issue under a resident's bathroom sink due to a leaking faucet.

The investigation found no evidence to support the complaint allegation. Maintenance records, staff interviews, and an independent inspection confirmed that repairs were completed and no mold or moisture was present under the sink at the time of the visit.

The complaint alleging unaddressed mold under a resident's bathroom sink was found to be unfounded after investigation, including observations, interviews, and record reviews.

A virtual office meeting was conducted to discuss roles, responsibilities, and promote collaborative communication between the facility and the Department of Social Services.

The meeting focused on sharing perspectives on communication styles and identifying mutual goals to ensure quality care and services to residents. Supportive measures were agreed upon to foster continued collaboration.

The inspection was an unannounced complaint investigation visit triggered by multiple allegations received on 08/08/2022 regarding staff conduct and facility conditions at VI At La Jolla Village.

The investigation found insufficient evidence to substantiate the allegations that staff did not treat residents with respect or meet dietary needs. Additionally, allegations regarding unsafe conditions related to a light fixture and unmet resident needs were found to be unfounded after observations, interviews, and record reviews.

The complaint investigation addressed allegations including staff disrespect, failure to meet dietary needs, unsafe environment due to a light fixture, and failure to meet resident needs such as cleaning the light fixture and providing transportation without prior notice. All allegations were either unsubstantiated or unfounded based on the investigation.

Licensing Program Analyst Marisela Garcia-Centeno conducted a case management visit to review a self-reported death of Resident 1 received by CCL on October 24, 2022.

No deficiencies were cited during the visit. The analyst reviewed the resident's file, toured the facility, and interviewed staff about events leading up to the death.

A case management visit was conducted to review a self-reported death of a resident that occurred prior to the visit.

No deficiencies were cited during the visit. The Licensing Program Analyst reviewed the resident's file, toured the facility, and interviewed staff regarding the events leading to the resident's death.

An unannounced Required 1-Year Visit was conducted to evaluate the facility's compliance with licensing and infection control requirements.

The facility was found to be in compliance with infection control practices as outlined in its COVID-19 Mitigation Plan. No deficiencies were observed during the visit.

The Department conducted an on-site visit to provide technical assistance and to evaluate the facility's disinfection, testing surveillance, screening protocols, as well as the use of personal protective equipment during the COVID-19 pandemic.

No deficiencies were issued during the visit. The team conducted interviews and a walkthrough of the facility, concluding with a debriefing and exit interview with facility staff.

Licensing Program Analyst Laarni Santiago visited the facility to conduct an annual required licensing inspection.

The inspection verified compliance with infection control practices including COVID-19 mitigation measures. No deficiencies were cited during the visit.

Unannounced Case Management visit to verify that Staff #1 is no longer working at the facility following a Decision and Order prohibiting their employment or presence.

The Licensing Program Analyst verified through staff interview that Staff #1 has never been employed by the facility. No deficiencies were cited during the visit.

The visit was an unannounced Case Management virtual visit conducted due to notification of the death of a resident and related incident investigation.

No deficiencies were issued during the visit. Further investigation is required and future visits may be necessary.