Inspection Reports for Vista Del Monte Retirement Community

An unannounced required Annual Inspection was conducted to assess compliance with licensing requirements at the facility.

The facility was found to be in good repair, clean, and compliant with licensing requirements. No deficiencies were noted during the inspection.

An unannounced complaint investigation visit was conducted to investigate the allegation that facility staff did not meet the resident's needs.

The investigation found that on one occasion over a holiday weekend, a resident was found on the floor in their pajamas, had not had breakfast, and was soiled due to a registry staff not being aware of the resident's typical schedule. The allegation was substantiated, and corrective actions including staff reminders and care plan updates were implemented.

The complaint was substantiated based on the investigation of the allegation that facility staff did not meet the resident's needs. The resident slid out of bed without alerting staff, and corrective measures were taken including staff reminders and care plan updates.

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The visit was an unannounced required annual site inspection conducted to ensure the facility's compliance with Title 22 Regulations and to assess health and safety conditions.

The facility was found to be in compliance with regulations, with clean and sanitary kitchen and common areas, appropriate safety measures in place, and adequate infection control protocols. A COVID-19 outbreak was reported with four residents testing positive, and appropriate measures were observed. No deficiencies were cited during the inspection.

An unannounced complaint investigation visit was conducted in response to an allegation that staff charged a resident a fee not listed in the admission agreement.

The investigation found that the facility waived all late fees including late charge and interest fees, which are listed in the admission agreement. There was insufficient evidence to prove the allegation, and it was deemed unsubstantiated.

The complaint alleged that a resident was charged a late fee and interest fee not listed in the admission agreement due to erroneous billing dates. The facility waived these fees and no additional fees were charged. The allegation was unsubstantiated.

The visit was an unannounced Case Management site visit conducted to follow up on an immediate exclusion served to Staff #1 (S1) via certified mail and to confirm removal of the staff member from the facility.

The Administrator confirmed that Staff #1 has not worked at the facility since July 2, 2022, and provided a current personnel report verifying the staff member's removal. No citations were issued during the visit.

The inspection was a required 1-Year Annual facility site inspection visit conducted at Vista Del Monte to ensure compliance with Title 22 Regulations and assess the facility's health and safety conditions.

The facility was found to be in compliance with regulations, with clean and sanitary kitchen and common areas, appropriate safety measures in place, and adequate infection control protocols. No deficiencies were cited during this inspection.

The inspection was a required 1-year unannounced infection control annual visit to assess compliance with infection control protocols and related regulations.

The facility was found to be compliant with infection control protocols, including screening, PPE use, social distancing, and cleaning procedures. However, multiple fire extinguishers were noted to have last been serviced in 2020 and 2021, which posed a potential health and safety risk.

The inspection was an unannounced complaint investigation triggered by allegations received on 2019-10-29 regarding insufficient staffing and failure to meet residents' needs in the Summer House Memory Care portion of the facility.

The investigation substantiated that in October 2019, the facility staff failed to meet the needs of residents due to insufficient staffing in the Summer House Memory Care, posing a potential health and safety risk. Staff interviews and document reviews confirmed times when residents were left unattended and staffing levels were inadequate.

The complaint was substantiated. Allegations included insufficient staff to meet residents' needs and failure of staff to meet residents' needs in the Summer House Memory Care. The investigation found sufficient evidence to support these allegations.

The visit was a Case Management - Deficiencies inspection conducted to evaluate compliance, specifically an Infection Control Inspection conducted on 2021-06-23.

The inspection found that Staff 1 (S1) did not have a criminal record clearance, which poses an immediate health and safety risk to residents. An immediate civil penalty of $500 was assessed.

The inspection was a required one-year unannounced infection control annual visit to the facility.

The facility was toured and evaluated for infection control practices including symptom screening, temperature checks, and mitigation plans. No citations were issued during the exit interview.