Inspection Reports for WellQuest of Granite Bay

The inspection was an unannounced case management visit to gather documents related to a resident who passed away and to discuss recent incident reports involving resident falls.

The facility reported multiple unwitnessed resident falls with appropriate medical evaluations and follow-up care. The administrator stated that physical and occupational therapy services are available on site and that all falls are monitored, logged, and analyzed weekly. No citations or deficiencies were issued in this report.

The inspection was an unannounced annual inspection conducted to evaluate compliance with licensing requirements for the facility.

The inspection found no health or safety concerns in the areas toured, and all resident and staff files reviewed were organized, current, and complete. Medications were administered per orders, and staff training and certifications were up to date. No deficiencies were observed during the inspection.

The inspection was an unannounced case management visit related to several incident reports submitted to the Department, including falls and missing personal items reported in March 2025.

The inspection found that incident reports were properly documented and investigated, with interventions and training provided regarding resident safety and safeguarding personal items. No deficiencies were issued in this report.

The inspection was an unannounced case management visit related to several incident reports received in the last few weeks, including resident falls and an incident involving possible abuse.

The facility appropriately sent residents for emergency medical care following incidents and provided staff training on abuse reporting and medication documentation errors. There were no deficiencies cited in this report.

The visit was complaint-related due to incident reports including an unwitnessed fall with injury, a resident scream associated with bruising, and a non-hospice resident death. The Ombudsman conducted a follow-up and found no concerns. Police were involved and a report was filed. Staff received training on abuse reporting and timely documentation.

The inspection was an unannounced annual inspection conducted to evaluate compliance with licensing requirements for the facility.

The inspection found no health or safety concerns in the facility areas toured. Resident files, medication administration, staff training, and vehicle services were reviewed and found to be in compliance. No deficiencies were issued during the inspection.

The inspection was conducted as a case management visit to obtain additional information on several incident reports recently submitted to the Department.

The facility appropriately sent residents out for emergency medical care in each situation and provided staff training when a medication documentation error was made. There were no deficiencies cited in this report.

The visit was complaint-related, investigating incidents including unwitnessed falls, medication documentation errors, emergency room visits, and a resident passing unexpectedly without hospice care. No substantiation status was explicitly stated.

The inspection was an unannounced case management visit to review an incident report involving a resident's unwitnessed fall and to assess the facility's response and care plan.

The facility acted timely and appropriately in sending the resident to the hospital following the fall. The resident's care plan was current and indicated independence with mobility. No deficiencies were issued during this inspection.

The visit was an unannounced complaint investigation conducted in response to an allegation that staff were not properly trained.

The investigation reviewed training records and interviewed relevant staff. The allegation was found to be unfounded as the evidence did not meet the preponderance of evidence standard.

The complaint alleged that staff were not properly trained. The investigation concluded the allegation was unfounded, meaning it was false or without reasonable basis.

The visit was a case management health and safety visit regarding residents S1 and S2, involving review of their medical and care documentation and interviews.

No deficiencies were cited during the visit. The licensing analyst reviewed files, interviewed residents, and conducted an exit interview.

The inspection was conducted as the required annual inspection to evaluate compliance with health and safety regulations.

During the annual inspection, all resident and staff files were found to contain the required paperwork and training. The facility tour revealed no health or safety violations, and water temperatures were within the required range. No deficiencies were cited.

The inspection was an unannounced complaint investigation visit conducted to investigate multiple allegations including unsafe access to dangerous items by residents, staff training, medication administration, record maintenance, confidentiality, cleanliness, food appropriateness, toileting, bathing, and staffing sufficiency.

The investigation substantiated the allegation that the facility did not make dangerous items inaccessible to residents with dementia, posing an immediate threat to their health and safety. All other allegations including staff training, medication administration, record maintenance, confidentiality, cleanliness, food appropriateness, toileting, bathing, and staffing sufficiency were found to be unfounded based on interviews, observations, and documentation.

The complaint investigation was substantiated for the allegation that the facility does not make dangerous items inaccessible to residents. Other allegations were found to be unfounded. The substantiation was based on observations, interviews, and review of physician documentation indicating risk to residents if allowed access to grooming and hygiene items.

The inspection was an unannounced complaint investigation visit triggered by allegations received on 08/03/2022 regarding staff training and mask-wearing compliance.

The investigation found the allegation that staff were not trained to be unfounded after reviewing training records and conducting interviews. The allegation that staff were not wearing masks was found to be unsubstantiated due to lack of sufficient evidence.

The complaint investigation addressed two main allegations: staff not being trained and staff not wearing masks. The staff training allegation was found to be unfounded, meaning the allegation was false or without reasonable basis. The mask-wearing allegation was unsubstantiated, meaning there was insufficient evidence to prove the violation occurred.

The inspection was an unannounced complaint investigation visit triggered by a complaint received on 2021-12-30 alleging that staff did not follow a resident's care plan resulting in multiple UTIs.

The investigation included interviews with staff and review of medical and facility records. Although the resident was diagnosed with multiple UTIs during their stay, the department found insufficient evidence to prove the allegation of neglect by the facility and therefore found the complaint unsubstantiated.

The complaint alleged that staff did not follow the resident's care plan resulting in multiple UTIs. The investigation reviewed medical records, service plans, and staff interviews. The allegation was found unsubstantiated due to lack of preponderance of evidence.

The inspection was an unannounced Required-1 Year Inspection focusing on the infection control domain to ensure compliance with health and safety standards.

The facility was found to be in substantial compliance with no immediate health, safety, or personal rights violations observed. No deficiencies were cited as a result of the inspection.

The visit was an unannounced Case Management - Incident inspection conducted to review an unusual incident involving a resident's unwitnessed fall and injury.

The inspection found no deficiencies. The resident who fell was transferred to the ER and diagnosed with a nasal bone fracture, and the facility provided requested medical records for review.

The visit was an announced Pre-Licensing Inspection conducted to evaluate the facility's readiness for licensing.

The facility was found to be ready for licensing with no obstructions in passageways, required furniture and safety equipment present, and compliance with COVID-19 screening protocols. The facility is not yet licensed and is subject to final approval by the Central Application Bureau.

The visit was an office evaluation for original licensing of the facility, including verification of applicant and administrator qualifications and understanding of regulatory requirements.

The Component II evaluation was successfully completed via telephone, confirming the applicant and administrator's understanding of Title 22 regulations, facility operation, staff qualifications, program policies, and compliance requirements.