Inspection Reports for Westgate Villa Assisted Living
5425 Mayme Ave, San Jose, CA 95129, CA, 95129
Back to Facility ProfileInspection Report Summary
Most inspections found no deficiencies, and several complaint investigations were unsubstantiated, indicating the facility generally meets regulatory requirements. The most recent report from July 24, 2025, did not cite any deficiencies but noted an issue with a resident’s unpaid rent managed by a family member, which the facility plans to address. The only cited deficiency occurred in June 2021 when some staff were observed not washing their hands upon entering the facility, a minor infection control lapse that has not recurred in later inspections. Annual inspections and complaint investigations since then have consistently found the facility compliant with no serious issues or enforcement actions. This record suggests stable performance with isolated, minor concerns that have improved over time.
Deficiencies (last 6 years)
Deficiencies (over 6 years)
0.2 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
95% better than California average
California average: 4 deficiencies/yearDeficiencies per year
4
3
2
1
0
Census
Latest occupancy rate
97% occupied
Based on a July 2025 inspection.
This facility has shown a steady increase in demand based on occupancy rates.
Census over time
Inspection Report
Census: 58
Capacity: 60
Deficiencies: 0
Jul 24, 2025
Visit Reason
The inspection visit was an unannounced case management visit conducted following an incident report received on 07/17/2025 regarding the management of resident R1's funds by a family member.
Findings
The Executive Director reported that resident R1 has not paid monthly rent since May 2025, and the family member managing the funds has not made payments despite promises and notifications. The facility plans to hold a conference with the family member if payment is not received by August 2, 2025, and the Licensing Program Analyst will follow up in August 2025.
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Aidah Tayag | Executive Director | Met during the inspection and provided information regarding resident R1's rent payment issues. |
| Steve Chang | Licensing Program Analyst | Conducted the unannounced case management visit. |
Inspection Report
Annual Inspection
Census: 58
Capacity: 60
Deficiencies: 0
Jun 25, 2025
Visit Reason
The inspection was an unannounced required 1-year annual inspection conducted by the Licensing Program Analyst.
Findings
The facility was toured and inspected, including resident bedrooms, common areas, and safety equipment. No deficiencies were cited. Resident and staff files were reviewed and found complete and up-to-date. The facility maintains proper emergency plans and training.
Report Facts
Staff with active first aid certification: 3
Staff annual training hours: 20
Staff initial training hours: 24
Emergency drill date: May 18, 2025
Fire extinguisher last serviced: Oct 7, 2024
Facility temperature range: 73
Facility temperature range: 75
Refrigerator temperature range: 36
Refrigerator temperature range: 38
Freezer temperature: -5
Hot water temperature initial: 133.5
Hot water temperature initial: 135.5
Hot water temperature adjusted: 114
Hot water temperature adjusted: 116
Perishable food supply: 2
Non-perishable food supply: 7
Resident files reviewed: 5
Staff files reviewed: 5
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Aidah Tayag | Administrator | Met with Licensing Program Analyst during inspection and reviewed report |
| Christine Kabariti | Licensing Program Analyst | Conducted the inspection and signed the report |
| Jackie Jin | Licensing Program Manager | Named as Licensing Program Manager on report |
Inspection Report
Complaint Investigation
Census: 56
Capacity: 60
Deficiencies: 0
Sep 17, 2024
Visit Reason
The inspection was an unannounced complaint investigation visit triggered by multiple allegations received on 11/29/2022 regarding the facility's care and services to residents, including housekeeping, basic care needs, adherence to doctor's notes, menu provision, and infection control.
Findings
The investigation found no evidence to substantiate the allegations. Facility staff met residents' housekeeping and basic care needs, followed doctor's orders, provided weekly menus with daily menus available, and appropriately isolated sick residents. Staffing levels were sufficient, and no evidence of staff threatening residents or serving raw meat was found. Some residents reported missing clothes after laundry, but the facility took actions to improve laundry scheduling to prevent this.
Complaint Details
The complaint investigation was unannounced and included allegations about unmet housekeeping needs, basic care needs, failure to follow doctor's notes, lack of daily menus, mixing sick and uninfected residents, nutritional needs not met, serving raw meat, verbal altercation and threats by staff, missing resident items, and insufficient staffing. The investigation concluded all allegations were unsubstantiated or unfounded.
Report Facts
Capacity: 60
Census: 56
Residents with gastrointestinal infections: 5
Caregivers per shift: 4
Caregivers per shift: 3
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Aidah Tayag | Executive Director | Interviewed regarding multiple allegations and investigation findings |
| Steve Chang | Licensing Program Analyst | Conducted the complaint investigation visit |
| Chihhsien Chang | Licensing Program Analyst | Conducted investigation and signed report |
| Romeo Manzano | Licensing Program Manager | Oversaw licensing program and signed report |
| S1 | Dietary Supervisor / Staff | Interviewed regarding food service and verbal altercation allegation |
| Community Nursing Director | Community Nursing Director | Interviewed regarding medication administration and infection control |
Inspection Report
Census: 53
Capacity: 60
Deficiencies: 0
Aug 8, 2024
Visit Reason
The visit was an unannounced case management visit to follow up on resident R1, who was admitted after the previous facility was closed due to a Temporary Suspension Order (TSO).
Findings
The Licensing Program Analysts toured the resident's room, bathroom, kitchen, and pantry, observing adequate living conditions and food supplies. The facility staff is working with the resident's responsible party and physicians to obtain necessary documents and has assigned a 1:1 caregiver at night for three days to monitor the resident. No deficiencies were cited.
Report Facts
Days of perishable foods observed: 2
Days of nonperishable foods observed: 7
Caregiver assignment duration: 3
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Aidah Tayag | Administrator | Met with Licensing Program Analysts during the visit and reviewed the report |
| Simranjit Rai | Licensing Program Analyst | Conducted the case management visit |
| Steve Chang | Licensing Program Analyst | Conducted the case management visit |
Inspection Report
Annual Inspection
Census: 54
Capacity: 60
Deficiencies: 0
Jun 26, 2024
Visit Reason
The inspection was a required unannounced annual inspection to evaluate compliance with licensing regulations.
Findings
The facility was inspected thoroughly including resident and staff files, physical environment, safety equipment, and food supplies. No deficiencies or violations were explicitly noted in the report.
Report Facts
Residents present: 54
Licensed capacity: 60
Staff present: 20
Files checked: 5
Files checked: 5
Fire extinguisher service date: Dec 11, 2023
Emergency drill date: Jun 3, 2024
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Aidah Tayag | Executive Director | Met with Licensing Program Analyst during inspection |
| Steve Chang | Licensing Program Analyst | Conducted the annual inspection |
Inspection Report
Complaint Investigation
Census: 48
Capacity: 60
Deficiencies: 0
Feb 12, 2024
Visit Reason
The inspection was conducted as an unannounced complaint investigation following allegations that residents were not provided an adequate amount of showers and were left soiled for a long period of time.
Findings
Based on interviews with residents, staff, and review of documents, the Department found that residents received at least two showers per week and could request more if needed. Staff checked residents' diapers every two hours and changed them as necessary. The allegations were determined to be unsubstantiated due to lack of preponderance of evidence.
Complaint Details
The complaint included allegations that residents were not provided adequate showers and were left soiled for long periods. The investigation found these allegations unsubstantiated after interviews and document review.
Report Facts
Capacity: 60
Census: 48
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Aidah Tayag | Administrator | Met during investigation and interviewed regarding facility policies and allegations |
| Chihhsien Chang | Licensing Program Analyst | Conducted the complaint investigation visit |
| Steve Chang | Licensing Program Analyst | Conducted an unannounced investigation visit to deliver findings |
| Romeo Manzano | Licensing Program Manager | Named as Licensing Program Manager on report |
Inspection Report
Annual Inspection
Census: 41
Capacity: 60
Deficiencies: 0
Jun 30, 2023
Visit Reason
The inspection was a required, unannounced annual inspection conducted to evaluate the facility's compliance with licensing regulations.
Findings
The Licensing Program Analyst conducted a thorough inspection of the facility, including resident and staff file reviews, facility tour, and safety equipment checks. The facility was found to have sufficient food supplies, properly serviced fire extinguishers, functioning smoke detectors, and no obstructions in walkways. Room and hot water temperatures were within acceptable ranges.
Report Facts
Residents' files checked: 5
Staff files checked: 5
Fire extinguisher service date: Jun 5, 2023
Room temperature: 72
Hot water temperature: 105
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Aidah Tayag | Executive Director | Met with Licensing Program Analyst during inspection and conducted smoke detector testing |
| Steve Chang | Licensing Program Analyst | Conducted the annual inspection |
Inspection Report
Annual Inspection
Census: 46
Capacity: 60
Deficiencies: 0
Jun 29, 2022
Visit Reason
The inspection was a required unannounced annual inspection to evaluate the facility's compliance with licensing regulations.
Findings
The inspection found the facility generally compliant with no citations issued. Infection control measures were observed, including sufficient PPE and food supplies, social distancing of beds, and hand sanitizers. Some public restrooms lacked posters on hand washing, which were posted before the inspector left.
Report Facts
Capacity: 60
Census: 46
Fire extinguisher service date: May 3, 2022
Inspection start time: 1410
Inspection end time: 1517
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Aidah Tayag | Executive Director | Met with Licensing Program Analyst during inspection and discussed infection control plan |
| Steve Chang | Licensing Program Analyst | Conducted the annual inspection |
Inspection Report
Census: 48
Capacity: 60
Deficiencies: 0
Mar 30, 2022
Visit Reason
An unannounced Case Management visit was conducted for an exception request regarding the prohibited health condition of a resident.
Findings
The Licensing Program Analyst observed the resident requiring 24/7 oxygen, assistance with mobility, incontinence care every two hours, feeding, dressing, grooming, toileting, showering twice weekly, and medication management. The resident has been at the facility for 8 years with family support for continued stay.
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Aidah Tayag | Administrator | Met with Licensing Program Analyst during the visit and provided information about resident care. |
| Steve Chang | Licensing Program Analyst | Conducted the unannounced Case Management visit. |
Inspection Report
Complaint Investigation
Census: 48
Capacity: 60
Deficiencies: 0
Feb 1, 2022
Visit Reason
The inspection was conducted as a complaint investigation following an allegation that a staff member hit a resident at the facility.
Findings
The investigation included interviews with staff, residents, family members, and the resident's doctor, as well as review of relevant records. The allegation was found to be unsubstantiated due to lack of preponderance of evidence.
Complaint Details
The complaint alleged that a staff member hit a resident. Multiple interviews with staff, residents, family members, and the resident's doctor found no evidence or observations supporting the allegation. The resident was assessed with no signs of injury. The allegation was determined to be unsubstantiated.
Report Facts
Facility capacity: 60
Census: 48
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Aidah Tayag | Administrator | Met during investigation and interviewed regarding complaint |
| Steve Chang | Licensing Program Analyst | Conducted complaint investigation visit |
| Chihhsien Chang | Licensing Program Analyst | Conducted investigation and signed report |
| Romeo Manzano | Licensing Program Manager | Named as Licensing Program Manager on report |
Inspection Report
Complaint Investigation
Census: 44
Capacity: 60
Deficiencies: 0
Sep 17, 2021
Visit Reason
The visit was an unannounced complaint investigation triggered by an allegation of staff physically abusing a resident.
Findings
The investigation included interviews with residents, staff, and medical professionals, as well as review of medical records and facility documentation. The allegation of physical abuse was found to be unsubstantiated due to lack of preponderance of evidence.
Complaint Details
The complaint alleged that staff physically abused a resident. Interviews with residents, staff, and the resident's orthopedic doctor, along with medical record reviews, found no evidence of abuse. The resident had a history of fragility fractures and low bone density. The allegation was determined to be unsubstantiated.
Report Facts
Facility capacity: 60
Resident census: 44
Number of caregivers interviewed: 8
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Steve Chang | Licensing Program Analyst | Conducted the complaint investigation visit and delivered investigation findings |
| Aidah Tayag | Administrator | Facility administrator met during the investigation and exit interview |
| Romeo Manzano | Licensing Program Manager | Named as Licensing Program Manager on the report |
| Chihhsien Chang | Licensing Program Analyst | Named as Licensing Program Analyst on the report and signed the report |
Inspection Report
Annual Inspection
Census: 44
Capacity: 60
Deficiencies: 1
Jun 22, 2021
Visit Reason
The inspection was a required unannounced annual inspection to evaluate compliance with licensing regulations, including COVID-19 infection control measures.
Findings
The facility was generally compliant with infection control practices and environmental conditions; however, a deficiency was cited due to some staff not washing their hands when entering the facility during surveillance testing.
Deficiencies (1)
| Description |
|---|
| Some facility staff who were coming in for surveillance testing and reporting to work were observed not washing their hands and proceeded to walk within the facility. |
Report Facts
Capacity: 60
Census: 44
Plan of Correction Due Date: Jun 23, 2021
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Aidah Tayag | Administrator | Met during inspection and involved in exit interview |
| Romeo Manzano | Licensing Program Manager | Conducted inspection and cited deficiency |
| Chihhsien Chang | Licensing Program Analyst | Conducted inspection and cited deficiency |
| Roselily Cacas | Residential Care Coordinator | Met during inspection |
Inspection Report
Census: 43
Capacity: 60
Deficiencies: 0
Nov 23, 2020
Visit Reason
The visit was a Case Management - Other type conducted via tele-visit due to COVID-19 preventive measures, focusing on facility compliance with infection control and safety protocols.
Findings
No deficiencies were cited during the tele-visit. The facility demonstrated compliance with COVID-19 preventive measures including PPE availability, staggered meal schedules, and social distancing. Several clinical consultant recommendations were provided to improve safety and hygiene practices.
Report Facts
Residents per table during meals: 14
Persons allowed on staff break: 2
Bed spacing in shared rooms (feet): 6
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Aidah Tayag | Administrator | Met with Licensing Program Analyst and others during tele-visit; involved in PPE demonstration and compliance discussion. |
| Steve Chang | Licensing Program Analyst | Conducted tele-visit and inspection. |
| Romeo Manzano | Licensing Program Manager | Conducted tele-visit and inspection; provided report. |
| Clarita D. Dela Cruz | Program Clinical Consultant | Participated in tele-visit and provided clinical recommendations. |
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