Inspection Reports for Wildwood Canyon Villa Assisted Living and Memory Care

An unannounced complaint investigation visit was conducted in response to allegations received on 2024-12-05 regarding staff response to call buttons, housekeeping services, facility sanitation, odors, and staff training.

The investigation found no evidence to corroborate any of the allegations. Observations, interviews, and file reviews indicated timely staff response, adequate housekeeping, a clean and odor-free facility, and proper staff training. The complaint was determined to be unsubstantiated.

The complaint included five allegations: staff did not assist a resident's call button in a timely manner, staff do not provide housekeeping services, the facility is not maintained sanitary, the facility is malodorous, and the licensee does not ensure staff receives required training. All allegations were found unsubstantiated based on observations, interviews with 6 residents and 6 staff, and file reviews.

An unannounced complaint investigation visit was conducted to investigate allegations received on 2024-12-06 regarding staff not properly isolating sick residents, overlooking medical records, not ensuring resident privacy, and facility repair issues.

The investigation found no evidence to corroborate any of the allegations. Interviews with residents and staff, file reviews, and facility observations indicated that residents were properly isolated when sick, medical records were appropriately handled, resident privacy was respected, and the facility was in good repair. The complaint was determined to be unsubstantiated.

The complaint investigation was unsubstantiated. Allegations included improper isolation of sick residents, overlooking medical records affecting resident food and drink, lack of resident privacy, and poor facility repair. None of these were corroborated by the investigation.

The visit was an unannounced required comprehensive annual inspection of the Residential Care Facility for Elderly (RCFE).

The facility was found to be operating safely and in good repair with sufficient staffing and appropriate physical plant conditions. One deficiency was cited for missing personnel reports for 5 staff members, and one technical violation was noted for the infection control plan not being reviewed since 04/18/22.

Licensing Program Analyst Magda Malcore made an unannounced visit to the facility to conduct a required annual inspection.

The facility was inspected overall including physical plant, care and supervision, medical related services, food service, and record review. Deficiencies were cited related to personnel records, including missing criminal record clearances, health screening documentation, job-related training, and first aid training for several staff members.

The inspection was an unannounced annual inspection limited to infection control practices at the facility.

The facility was found to have adequate COVID-19 signage, PPE supplies, and infection control training for staff, but deficiencies were noted for failure to fit test staff for N95 masks and failure to maintain booster vaccination records for a staff member.

The inspection was conducted as an unannounced complaint investigation following a complaint received on 2021-09-13 regarding allegations of multiple falls and injuries sustained by a resident while in care.

The investigation found evidence that the resident had multiple falls and sustained bruises, but the facility acted appropriately by documenting falls, providing medical assessment, hospital transport, notifying the resident's Power of Attorney, and increasing supervision. There was insufficient evidence to prove neglect or serious injury caused by the facility, and the allegations were unsubstantiated.

The complaint alleged that a resident had multiple falls and sustained injuries while in care. The investigation was unsubstantiated as there was no preponderance of evidence to prove neglect or that the injuries contributed to the resident's death.

An unannounced complaint investigation visit was conducted in response to an allegation that residents were being denied visitors.

The investigation found that visitation was allowed and encouraged outdoors with precautions due to COVID-19 cases. Residents were able to leave the facility and visitation was not denied, though some residents expressed concerns about visitation guidelines. The allegation was determined to be unsubstantiated.

The complaint alleged that residents were being denied visitors. The investigation was unsubstantiated, meaning there was not enough evidence to prove the alleged violation occurred.

An unannounced complaint investigation visit was conducted in response to allegations received on 2021-09-13 regarding staff not assisting residents with incontinence needs and not ensuring residents have clean linens.

The investigation found no evidence to corroborate the allegations. Staff were observed and interviewed, confirming residents' incontinence needs were met and linens were changed weekly or immediately if soiled. The complaint was determined to be unsubstantiated.

The complaint was unsubstantiated based on records review and interviews with residents and staff. Allegations included failure to assist with incontinence needs and failure to ensure clean linens, both found unsupported by evidence.

The inspection visit was conducted as an unannounced Health & Safety check in conjunction with complaint control #18-AS-20210913125516.

No imminent health or safety concerns were observed during the visit. The facility was found to have adequate staffing, proper food supplies, locked medications and cleaning supplies, proper signage, sufficient hand hygiene supplies, and adequate Personal Protective Equipment (PPE). The residents' needs appeared to be met.

The visit was related to complaint control #18-AS-20210913125516. No health or safety hazards were observed, indicating no substantiated deficiencies.