Inspection Report Summary
Most inspections over the past two years found no deficiencies, including the most recent report on October 23, 2025, which cited a single violation for failing to notify responsible parties and the ombudsman about license suspension proceedings. However, several complaint investigations in late 2023 and 2025 were substantiated, revealing serious issues such as failure to provide timely medical attention, inadequate staff training, neglect leading to severe pressure injuries, and insufficient incontinent care. The facility faced civil penalties, including a fine for allowing a caregiver without criminal record clearance to work alone and penalties related to these care failures. Earlier annual inspections identified multiple deficiencies involving staff training, fire safety, resident rights, and medication management, but some improvements were noted as later reports showed fewer or no deficiencies. While the facility has addressed some concerns, recent substantiated complaints indicate ongoing challenges in resident care and staff competency.
Deficiencies (last 5 years)
Deficiencies are regulatory violations found during state inspections.
Deficiencies per year
Census
Based on a October 2025 inspection.
Census over time
Inspection Report
| Name | Title | Context |
|---|---|---|
| Esmeralda Negrete | Manager | Discussed multiple topics with Licensing Program Analyst during the visit. |
| Kerry Hiratsuka | Licensing Program Analyst | Conducted the unannounced visit and authored the report. |
| Troy Ordonez | Licensing Program Manager | Named as Licensing Program Manager on the report. |
Inspection Report
Follow-Up| Name | Title | Context |
|---|---|---|
| Manpreet Dyal | Licensee | Met during inspection and acknowledged receipt of appeal rights. |
| Kerry Hiratsuka | Licensing Program Analyst | Conducted the inspection and signed the report. |
| Troy Ordonez | Licensing Program Manager | Named in the report as Licensing Program Manager. |
Inspection Report
Follow-Up| Name | Title | Context |
|---|---|---|
| Manpreet Dyal | Licensee | Met with during inspection and acknowledged receipt of appeal rights |
| Kerry Hiratsuka | Licensing Program Analyst | Conducted the inspection and signed the report |
| Troy Ordonez | Licensing Program Manager | Named as Licensing Program Manager overseeing the case |
Inspection Report
| Name | Title | Context |
|---|---|---|
| Manpreet Dyal | Licensee | Met with Licensing Program Analyst during the visit. |
Inspection Report
Annual Inspection| Name | Title | Context |
|---|---|---|
| Kerry Hiratsuka | Licensing Program Analyst | Conducted the inspection and met with caregiver |
| Rajveer Kaur | Administrator | Facility administrator named in report header |
Inspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Rajveer Kaur | Administrator | Met with during the investigation and involved in the investigation findings |
| Kerry Hiratsuka | Licensing Program Analyst | Conducted the complaint investigation |
| Troy Ordonez | Licensing Program Manager | Named as Licensing Program Manager on the report |
Inspection Report
| Name | Title | Context |
|---|---|---|
| Rajveer Kaur | Administrator/Director | Facility representative present during the office meeting. |
| Manpreet Dyal | Facility representative present during the office meeting. | |
| Troy Ordonez | Licensing Program Manager | Present from Community Care Licensing during the meeting. |
| Kerry Hiratsuka | Licensing Program Analyst | Present from Community Care Licensing during the meeting. |
Inspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Rajveer Kaur | Administrator | Named as facility administrator |
| Kerry Hiratsuka | Evaluator / Licensing Program Analyst | Conducted the complaint investigation |
| Troy Ordonez | Licensing Program Manager | Oversaw the complaint investigation |
| Manpreet Dyal | Met with during the investigation |
Inspection Report
Annual Inspection| Name | Title | Context |
|---|---|---|
| Rajveer Kaur | Administrator | Named as facility administrator |
| Manpreet Dyal | Caregiver | Met with Licensing Program Analysts during inspection |
| Cassie Yang | Licensing Program Analyst | Conducted the inspection |
| Kerry Hiratsuka | Licensing Program Analyst | Conducted the inspection |
| Anthony Perez | Licensing Program Manager | Named in report |
Inspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Rajveer Kaur | Administrator | Met during investigation and involved in interviews |
| Kerry Hiratsuka | Licensing Program Analyst | Conducted the complaint investigation |
| Troy Ordonez | Licensing Program Manager | Named as Licensing Program Manager on report |
Inspection Report
Enforcement| Name | Title | Context |
|---|---|---|
| Rajveer Kaur | Administrator | Named in relation to lack of oversight and accountability issues |
| Manpreet Dyal | Licensee | Present at non-compliance conference |
Inspection Report
| Name | Title | Context |
|---|---|---|
| Rajveer Kaur | Administrator | Met with during inspection and referenced in medication administration findings |
| Kerry Hiratsuka | Licensing Program Analyst | Conducted inspection, file reviews, and signed report |
| Bethany Mirlohi | Licensing Program Analyst | Conducted file review and walk through during inspection |
| Troy Ordonez | Licensing Program Manager | Named as supervisor and licensing program manager |
Inspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Rajveer Kaur | Administrator | Named in relation to facility management and cited deficiencies |
| Troy Ordonez | Licensing Program Manager | Supervisor overseeing the inspection |
| Kerry Hiratsuka | Licensing Program Analyst | Licensing evaluator conducting the inspection |
Inspection Report
Plan of Correction| Name | Title | Context |
|---|---|---|
| Rajveer Kaur | Administrator | Met with during the visit |
| Kerry Hiratsuka | Licensing Program Analyst | Issued citation for medication training deficiency |
| Troy Ordonez | Licensing Program Manager | Named in the report header |
Inspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Rajveer Kaur | Administrator | Facility administrator met during the investigation |
| Kerry Hiratsuka | Licensing Program Analyst | Investigator who conducted the complaint investigation |
| Troy Ordonez | Licensing Program Manager | Manager overseeing the complaint investigation |
Inspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Kerry Hiratsuka | Licensing Program Analyst | Conducted the complaint investigation and authored the report |
| Troy Ordonez | Licensing Program Manager | Oversaw the complaint investigation |
Inspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Kerry Hiratsuka | Licensing Evaluator | Observed deficiencies and signed the report. |
| Troy Ordonez | Licensing Program Manager | Supervisor named in the report. |
Inspection Report
| Name | Title | Context |
|---|---|---|
| Babita Sharma | Met with during the visit | |
| Rajveer Kaur | Administrator | Facility administrator |
| Troy Ordonez | Licensing Program Manager | Named in report header |
| Kerry Hiratsuka | Licensing Program Analyst | Conducted the visit and named in report |
Inspection Report
| Name | Title | Context |
|---|---|---|
| Babita Sharma | Met with during the visit | |
| Rajveer Kaur | Administrator | Facility administrator named in the report |
Inspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Kerry Hiratsuka | Licensing Program Analyst | Observed the deficiency during the complaint visit |
| Troy Ordonez | Licensing Program Manager | Supervisor overseeing the inspection |
Inspection Report
Follow-Up| Name | Title | Context |
|---|---|---|
| Bethany Mirlohi | Licensing Program Analyst | Conducted the inspection and cited deficiencies. |
| Troy Ordonez | Licensing Program Manager | Supervisor named in the report. |
| Babita Sharma | Caregiver | Met with Licensing Program Analyst during inspection. |
Inspection Report
Annual Inspection| Name | Title | Context |
|---|---|---|
| Rajveer Kaur | Administrator | Met with Licensing Program Analyst during inspection and named in plans of correction |
| Bethany Mirlohi | Licensing Program Analyst | Conducted the inspection and signed the report |
| Troy Ordonez | Licensing Program Manager | Supervisor named in the report |
Inspection Report
Plan of Correction| Name | Title | Context |
|---|---|---|
| Manpreet Dyal | Co-Licensee | Met with Licensing Program Analyst during Plan of Correction visit. |
Inspection Report
Annual Inspection| Name | Title | Context |
|---|---|---|
| Mai Thao | Licensing Program Analyst | Conducted the inspection and documented findings |
| Troy Ordonez | Licensing Program Manager | Supervisor and licensing program manager overseeing the inspection |
| Babita Sharma | Care Staff | Facility staff member who assisted during the inspection and provided information |
Inspection Report
Annual Inspection| Name | Title | Context |
|---|---|---|
| Rajveer Kaur | Administrator | Met with Licensing Program Analyst during inspection and involved in the inspection process. |
| Dawn Keane | Licensing Program Analyst | Conducted the Required-1 Year Inspection and infection control domain evaluation. |
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