Show Inspection Reports
Total health inspections
6
State average N/A
Last Health inspection on Nov 2025
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
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Assisted Living in USA
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Pines at Utica Center for Nursing & Rehabilitation
Assisted Living in USA
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Pines at Utica Center for Nursing & Rehabilitation
The Pines at Utica Center for Nursing and Rehabilitation is a skilled nursing facility in Utica, NY. It offers post-acute rehabilitation, long-term care services, and telehealth. The center is dedicated to providing compassionate care and support for individuals recovering from illness or injury.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
117
This home is often near full
That suggests steady demand, but availability may be limited.
Occupancy rate
96.3%
Residents per day (avg)
112
Occupancy rate
96.3%
Residents per day (avg)
112
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
49% of new residents, usually for short-term rehab.
Typical stay
28 days
Private pay
44% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
6% of new residents, often for long-term daily care.
Typical stay
4 years
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$18.1M
Operating loss
-$1.6M
Privately-owned community
Operated by a business corporation.
Home revenue
$18.1M
Operating loss
-$1.6M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$5.0M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$14.7M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$19.7M
117-bed community
A larger shared setting that may offer more common spaces and organized community services.
18 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Facility TypeNursing Home
StatusActive
CountyOneida
License Number3202315N
CMS Certification Number335374
AwardsMcKnight’s Excellence in Technology Award, Certified Great Place to Work
Owner NameUtica Crossings, LLC (For Profit)
Staffing
Key information about the people who lead and staff this community.
ContactFortunato Scerbo
Accept Medicaid
Accept Medicare
Rehabilitation Services
Respite Care
Short-Term Rehab
Nursing Services
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
24-Hour Skilled Nursing Care
Medication Management
Access To In-House Primary Care And Specialty Physicians
Daily Recreation Programs
Spiritual Programs
3 Meals A Day
Nutritional Needs Management
Restorative Care
Specific ProgramsShort-Term Care Services, Long-Term Care Services, Respite Care, Palliative Care, Hospice Care
Meals IncludedYes
Access & Eligibility
Ways to qualify for care at this community, including accepted programs and payment options.
Medicaid Accepted
This facility is certified for eligible Medicaid services.
Medicare Accepted
This facility is certified for eligible Medicare services.
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
7 inspections
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
New York average: 9 inspections
51 complaints
43.6 complaints per 100 occupied beds
New York average: 49.9 complaints per 100 occupied beds
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
New York average: 79 complaints
Latest inspection
Date
July 22, 2025
Complaint Investigation27 total citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
New York average: 29 citations
26 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
New York average: 22 deficiencies
1
enforcement action
Penalties or interventions imposed by state regulators when facilities do not comply with quality, safety, or regulatory standards.
September 30, 2021 — Stipulation & Order #: NH-21-241
A formal agreement with the state to correct serious or repeated issues.
Inspection Report Summary for The Pines at Utica Center for Nursing & Rehabilitation
The most recent inspection on July 22, 2025, identified multiple quality of care and life safety deficiencies, most of which were level 2 severity and many corrected by September 20, 2025. Earlier inspections showed a pattern of similar issues involving quality of care, medication management, infection control, and safety concerns such as accident hazards and building systems. Inspectors cited deficiencies related to resident care plans, food sanitation, supervision, and emergency egress, with no fines or enforcement actions listed in the available reports. Complaint investigations were not substantiated or not noted in the reports. The facility has shown some correction of deficiencies over time, but issues have recurred across inspections without a clear pattern of sustained improvement.
Health Inspection History
Inspections
Total health citations
26
State average N/A
Citations per inspection
4.33
State average N/A
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
20 of 26 citations resulted from standard inspections; 5 of 26 resulted from complaint investigations; and 1 of 26 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
In line with State averageState average: N/A
Serious Health citations
3
3
In line with State averageState average: N/A
0 critical citations
3 serious citations
21 moderate citations
2 minor citations
Citations history (last 3 years)
Quality of Care serious citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Nov 05, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Nov 05, 2025
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Jul 22, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Jul 22, 2025
Corrected
Nursing Services serious citation
Issues related to the availability and quality of nursing staff and the care they provide.
Feb 20, 2025
Issues related to the availability and quality of nursing staff and the care they provide.
Feb 20, 2025
Corrected
Pharmacy serious citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
Feb 20, 2025
Issues related to medication management, including how drugs are stored, administered, and monitored.
Feb 20, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Assisted Living around Usa The information below is reported by the New York State Department of Health.
Filter by care type
| The Pines at Utica Center for Nursing & Rehabilitation |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Utica | 117 | No | A+ | - | - |
| Job Haines Home |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Bloomfield | 40 | No | - | 85 | Studio / 1 Bed / Private / Semi-Private Rooms |
| Village Care Homes Assisted Living – Stephen F Austin |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Conroe | 16 | No | - | 27 | Private / Semi-Private Suite |
| Countryside Manor Assisted Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Conroe | 12 | No | - | 8 | - |
| Anton’s Assisted Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Boerne | 10 | No | - | - | - |
Places of interest near The Pines at Utica Center for Nursing & Rehabilitation
1.6 miles from city center
Estimated distance in miles from Utica's city center to The Pines at Utica Center for Nursing & Rehabilitation's address, calculated via Google Maps.
Calculate Travel Distance to The Pines at Utica Center for Nursing & Rehabilitation
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
168
Employees
124
Contractors
44
Staff to resident ratio
1.50:1
0% compared with State averageState average ratio: 0:0
Avg staff/day
62
Average shift
7.4 hours
0% compared with State averageState average: 0 hours
Total staff hours (quarter)
41,736
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
15
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
40
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
75
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hoursThis role is partially covered by contractors.
Contractor staffing
Total hours from contractors
11.9%
4,958 contractor hours this quarter
Licensed Practical Nurse: 9
Certified Nursing Assistant: 7
Registered Nurse: 5
Physical Therapy Assistant: 5
Respiratory Therapy Technician: 5
Speech Language Pathologist: 4
Physical Therapy Aide: 3
Occupational Therapy Assistant: 3
Medical Director: 1
Qualified Social Worker: 1
Other Physician: 1
Staff by category
| Certified Nursing Assistant | 68 | 7 | 75 | 20,056 | 91 | 100% | 7.9 |
| Licensed Practical Nurse | 31 | 9 | 40 | 12,081 | 91 | 100% | 7.8 |
| Registered Nurse | 10 | 5 | 15 | 2,429 | 91 | 100% | 7.4 |
| Other Dietary Services Staff | 4 | 0 | 4 | 1,094 | 91 | 100% | 6.4 |
| Respiratory Therapy Technician | 0 | 5 | 5 | 955 | 67 | 74% | 6.1 |
| Physical Therapy Assistant | 0 | 5 | 5 | 791 | 83 | 91% | 4.5 |
| Speech Language Pathologist | 0 | 4 | 4 | 732 | 65 | 71% | 6.3 |
| Clinical Nurse Specialist | 3 | 0 | 3 | 614 | 60 | 66% | 7.8 |
| Administrator | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Dental Services Staff | 1 | 0 | 1 | 472 | 60 | 66% | 7.9 |
| Nurse Practitioner | 1 | 0 | 1 | 464 | 58 | 64% | 8 |
| Other Social Services Staff | 1 | 0 | 1 | 446 | 61 | 67% | 7.3 |
| Mental Health Service Worker | 1 | 0 | 1 | 376 | 47 | 52% | 8 |
| Occupational Therapy Aide | 2 | 0 | 2 | 354 | 73 | 80% | 3.6 |
| Physical Therapy Aide | 0 | 3 | 3 | 220 | 45 | 49% | 3.8 |
| Occupational Therapy Assistant | 0 | 3 | 3 | 54 | 34 | 37% | 1.6 |
| Qualified Social Worker | 0 | 1 | 1 | 34 | 16 | 18% | 2.1 |
| Medical Director | 0 | 1 | 1 | 24 | 12 | 13% | 2 |
| Other Physician | 0 | 1 | 1 | 13 | 3 | 3% | 4.3 |
| RN Director of Nursing | 1 | 0 | 1 | 8 | 1 | 1% | 8 |
75 Certified Nursing Assistant
% of Days
100%
40 Licensed Practical Nurse
% of Days
100%
15 Registered Nurse
% of Days
100%
4 Other Dietary Services Staff
% of Days
100%
5 Respiratory Therapy Technician
% of Days
74%
5 Physical Therapy Assistant
% of Days
91%
4 Speech Language Pathologist
% of Days
71%
3 Clinical Nurse Specialist
% of Days
66%
1 Administrator
% of Days
71%
1 Dental Services Staff
% of Days
66%
1 Nurse Practitioner
% of Days
64%
1 Other Social Services Staff
% of Days
67%
1 Mental Health Service Worker
% of Days
52%
2 Occupational Therapy Aide
% of Days
80%
3 Physical Therapy Aide
% of Days
49%
3 Occupational Therapy Assistant
% of Days
37%
1 Qualified Social Worker
% of Days
18%
1 Medical Director
% of Days
13%
1 Other Physician
% of Days
3%
1 RN Director of Nursing
% of Days
1%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
112
Medicare
14
12.5% of residents
Medicaid
51
45.5% of residents
Private pay or other
47
42% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Nurse Aide Training
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
12.2
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
12.2
24% worse than State averageState average: 9.8
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
22.9
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
22.9
26% worse than State averageState average: 18.1
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
16.2%
Percent of long-stay residents whose need for help with daily activities has increased
16.2%
In line with State averageState average: 16.4%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
20.5%
Percent of long-stay residents whose ability to move independently worsened
20.5%
24% worse than State averageState average: 16.6%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
32.0%
Percent of low risk long-stay residents who lose control of their bowels or bladder
32.0%
50% worse than State averageState average: 21.4%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
5.1%
Percent of long-stay residents experiencing one or more falls with major injury
5.1%
71% worse than State averageState average: 3.0%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
5.0%
Percent of long-stay high risk residents with pressure ulcers
5.0%
30% better than State averageState average: 7.2%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
1.4%
Percent of long-stay residents with a urinary tract infection
1.4%
In line with State averageState average: 1.4%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
14.1%
Percent of long-stay residents who lose too much weight
14.1%
132% worse than State averageState average: 6.1%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
59.1%
Percent of long-stay residents who have depressive symptoms
59.1%
227% worse than State averageState average: 18.1%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
13.0%
Percent of long-stay residents who received an antipsychotic medication
13.0%
In line with State averageState average: 12.6%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
52.6%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
52.6%
42% worse than State averageState average: 91.4%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
72.1%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
72.1%
24% worse than State averageState average: 95.2%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
48.4%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
48.4%
37% worse than State averageState average: 76.6%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than State averageState average: 1.3%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
62.2%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
62.2%
21% worse than State averageState average: 78.8%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$9K
87% lower than State averageState average: $66K
Number of fines
1
51% fewer fines than State averageState average: 2.0
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than State averageState average: 0.1
Fines amount comparison
Fines amount comparison
This facility
$9K
State average
$66K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 20, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 20, 2025
$9K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for The Pines at Utica Center for Nursing & Rehabilitation based on CMS SNF Cost Reports.
Occupancy Rate
96.3%
↑ 2.4pp vs 2022
Net Income
-$1.6M
↓ ~$2.5M vs 2022
Total Payroll
$8.9M
↑ ~$534.6K vs 2022
Profit Margin
-9.0%
↓ 14.0pp vs 2022
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