Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
The Pines at Utica Center for Nursing & Rehabilitation
The Pines at Utica Center for Nursing & Rehabilitation
The Pines at Utica Center for Nursing & Rehabilitation is an Assisted Living Home in New York
The Pines at Utica… is an Assisted Living Home in New York
The Pines at Utica Center for Nursing and Rehabilitation is a skilled nursing facility in Utica, NY. It offers post-acute rehabilitation, long-term care services, and telehealth. The center is dedicated to providing compassionate care and support for individuals recovering from illness or injury.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
117
This home is often near full
That suggests steady demand, but availability may be limited.
Occupancy rate
96.3%
Residents per day (avg)
112
Occupancy rate
96.3%
Residents per day (avg)
112
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
49% of new residents, usually for short-term rehab.
Typical stay
28 days
Private pay
44% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
6% of new residents, often for long-term daily care.
Typical stay
4 years
Finances and operations
Proprietary home
Corporation
Home revenue
$18.1M
Operating loss
-$1.6M
Proprietary home
Corporation
Home revenue
$18,079,112.00
Operating loss
$-1,628,377.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$5.0M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$14.7M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$19.7M
117-bed community
A larger shared setting that may offer more common spaces and organized community services.
About this community
License Status
ActiveFacility Type
Nursing Home
Additional licensing details
License number:
3202315N
CMS Certification Number:
335374
County:
Oneida
Awards:
McKnight’s Excellence in Technology Award, Certified Great Place to Work
Ownership & operating entity
Owner name:
Utica Crossings, LLC (For Profit)
Care Services
Accepts Medicaid
Accepts Medicare
Nursing Services
Rehabilitation Services
Respite Care
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
Short-Term Rehab
All Levels of Care
Amenities & Lifestyle
Programs & Activities
Specific Programs
Short-Term Care Services, Long-Term Care Services, Respite Care, Palliative Care, Hospice Care
Pricing & Financial Information
Dining & Nutrition
Meals Included
Yes
Access & Eligibility
Ways to qualify for care at this community, including accepted programs and payment options.
Medicaid Accepted
This facility is certified for eligible Medicaid services.
Medicare Accepted
This facility is certified for eligible Medicare services.
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
0 inspections
Show Inspection Reports
51 complaints
43.6 complaints per 100 occupied beds
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
27 total citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
1 enforcement action
Penalties or interventions imposed by state regulators when facilities do not comply with quality, safety or regulatory standards.
September 30, 2021 — Stipulation & Order #: NH-21-241
A formal agreement with the state to correct serious or repeated issues.
Compare Assisted Living around Usa
The information below is reported by the New York State Department of Health.
The Pines at Utica Center for Nursing & Rehabilitation
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
NY 13501
117
No
-
BOKOW, PAULA
96.3%
$18,068,920.00
$4,977,154.00
27.5%
111.50
1/5
2.9607
2/5
1/5
3/5
1
-
Job Haines Home
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
HC
Home Care
HC
Hospice Care
SNF
Nursing Homes 24/7 care needed
Bloomfield
40
No
85
HAVERON, NOREEN
45.5%
$13,340,016.00
$10,214,151.00
76.6%
36.90
5/5
6.3081
5/5
5/5
4/5
-
Studio / 1 Bed / Private / Semi-Private Rooms
Village Care Homes Assisted Living – Stephen F Austin
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Conroe
16
No
27
VILLAGE CHANGE LLC
-
-
-
-
-
-
-
-
-
-
-
Private / Semi-Private Suite
Countryside Manor Assisted Living
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Conroe
12
No
8
GOLDEN OAKS VILLAS, LLC
-
-
-
-
-
-
-
-
-
-
-
-
Anton’s Assisted Living
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Boerne
10
No
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Places of interest near The Pines at Utica Center for Nursing & Rehabilitation
1.6 miles from city center
Utica, NY 13501
Calculate Travel Distance to The Pines at Utica Center for Nursing & Rehabilitation
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Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
168
Total Staff
124
Employees
44
Contractors
41,736
Total Hours (Quarter)
62
Avg Staff/Day
7.4
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 15 | 7.4 | Yes |
| Licensed Practical Nurse | 40 | 7.8 | Yes |
| Certified Nursing Assistant | 75 | 7.9 | Yes |
Staff by Category
Administration ⓘ
2 staff
7.1hs shift avg
Nursing Staff ⓘ
131 staff
7.8hs shift avg
Physicians & Practitioners ⓘ
5 staff
7.8hs shift avg
Therapy Services ⓘ
22 staff
4.8hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
2 staff
6.2hs shift avg
Dietary Services ⓘ
4 staff
6.4hs shift avg
Other Services ⓘ
2 staff
7.9hs shift avg
Contractor Analysis
11.9%
of total hours from contractors
4,958 contractor hours this quarter
Certified Nursing Assistant: 7
Registered Nurse: 5
Licensed Practical Nurse: 9
Speech Language Pathologist: 4
Medical Director: 1
Physical Therapy Aide: 3
Physical Therapy Assistant: 5
Respiratory Therapy Technician: 5
Occupational Therapy Assistant: 3
Qualified Social Worker: 1
Other Physician: 1
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 68 | 7 | 75 | 20,056 | 91 | 100% | 7.9 |
| Licensed Practical Nurse | 31 | 9 | 40 | 12,081 | 91 | 100% | 7.8 |
| Registered Nurse | 10 | 5 | 15 | 2,429 | 91 | 100% | 7.4 |
| Other Dietary Services Staff | 4 | 0 | 4 | 1,094 | 91 | 100% | 6.4 |
| Respiratory Therapy Technician | 0 | 5 | 5 | 955 | 67 | 74% | 6.1 |
| Physical Therapy Assistant | 0 | 5 | 5 | 791 | 83 | 91% | 4.5 |
| Speech Language Pathologist | 0 | 4 | 4 | 732 | 65 | 71% | 6.3 |
| Clinical Nurse Specialist | 3 | 0 | 3 | 614 | 60 | 66% | 7.8 |
| Administrator | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Dental Services Staff | 1 | 0 | 1 | 472 | 60 | 66% | 7.9 |
| Nurse Practitioner | 1 | 0 | 1 | 464 | 58 | 64% | 8 |
| Other Social Services Staff | 1 | 0 | 1 | 446 | 61 | 67% | 7.3 |
| Mental Health Service Worker | 1 | 0 | 1 | 376 | 47 | 52% | 8 |
| Occupational Therapy Aide | 2 | 0 | 2 | 354 | 73 | 80% | 3.6 |
| Physical Therapy Aide | 0 | 3 | 3 | 220 | 45 | 49% | 3.8 |
| Occupational Therapy Assistant | 0 | 3 | 3 | 54 | 34 | 37% | 1.6 |
| Qualified Social Worker | 0 | 1 | 1 | 34 | 16 | 18% | 2.1 |
| Medical Director | 0 | 1 | 1 | 24 | 12 | 13% | 2 |
| Other Physician | 0 | 1 | 1 | 13 | 3 | 3% | 4.3 |
| RN Director of Nursing | 1 | 0 | 1 | 8 | 1 | 1% | 8 |
Health Inspection History
Source: CMS Health Citations (Feb 2019 – Nov 2025)
6
Inspections
26
Total Citations
0
Critical (J-L)
3
Serious (G-I)
4.33
Citations/Inspection
Nov 2025
Last Inspection
Citation Severity Distribution
What do these levels mean?
Top Deficiency Categories
Quality of Life & Care
10
38% of total
Resident Rights
5
19% of total
Infection Control
2
8% of total
Pharmacy Services
2
8% of total
Environmental
2
8% of total
Citation Sources
Standard Inspections
21
Complaint Investigations
6
Recent Citations (Last 3 Years)
| Date | Severity ? | Category | Tag | Status |
|---|---|---|---|---|
| Nov 05, 2025 | G | Quality of Care | F0684 | Corrected |
| Jul 22, 2025 | D | Quality of Care | F0677 | Corrected |
| Feb 20, 2025 | G | Nursing Services | F0711 | Corrected |
| Feb 20, 2025 | G | Pharmacy | F0760 | Corrected |
| Feb 20, 2025 | D | Quality of Care | F0689 | Corrected |
| Jan 12, 2024 | D | Nutrition | F0806 | Corrected |
| Jan 12, 2024 | D | Nutrition | F0812 | Corrected |
| Jan 12, 2024 | D | Quality of Care | F0677 | Corrected |
| Jan 12, 2024 | D | Quality of Care | F0684 | Corrected |
| Sep 30, 2021 | E | Environmental | F0921 | Corrected |
| Sep 30, 2021 | E | Environmental | F0925 | Corrected |
| Sep 30, 2021 | D | Infection Control | F0880 | Corrected |
| Sep 30, 2021 | C | Nursing Services | F0732 | Corrected |
| Sep 30, 2021 | D | Nutrition | F0812 | Corrected |
| Sep 30, 2021 | E | Quality of Care | F0677 | Corrected |
| Sep 30, 2021 | D | Quality of Care | F0684 | Corrected |
| Sep 30, 2021 | D | Quality of Care | F0689 | Corrected |
| Sep 30, 2021 | D | Resident Rights | F0550 | Corrected |
| Sep 30, 2021 | B | Resident Rights | F0577 | Corrected |
| Sep 30, 2021 | E | Resident Rights | F0584 | Corrected |
| Feb 12, 2019 | D | Infection Control | F0880 | Corrected |
| Feb 12, 2019 | D | Pharmacy | F0758 | Corrected |
| Feb 12, 2019 | D | Quality of Care | F0688 | Corrected |
| Feb 12, 2019 | D | Quality of Care | F0689 | Corrected |
| Feb 12, 2019 | D | Resident Rights | F0550 | Corrected |
| Feb 12, 2019 | D | Resident Rights | F0582 | Corrected |
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: For-Profit LLC
Resident Census by Payment Source
112
Total Residents
Medicare
14
(12.5%)
ⓘ
Medicaid
51
(45.5%)
ⓘ
Private Pay/Other
47
(42%)
ⓘ
Programs & Services
Residents' Group
ⓘ
Nurse Aide Training
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Resident Council
ⓘ
Quality Measures
CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.
Source: CMS Nursing Home Compare (Data as of Jan 2026)
High-Risk Clinical Events
12.2
Score
24% worse than avg
avg: 9.8
Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline
Functional Decline
22.9
Score
26% worse than avg
avg: 18.1
Composite score based on ADL decline, walking ability decline, and incontinence
Long-Stay Resident Measures
Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.
Need for Help with Daily Activities Increased
16.2%
Lost Too Much Weight
14.1%
Urinary Tract Infection
1.4%
Depressive Symptoms
59.1%
Falls with Major Injury
5.1%
Pneumococcal Vaccine
52.6%
Antipsychotic Use
13.0%
Walking Ability Worsened
20.5%
Influenza Vaccine
72.1%
High Risk Residents with Pressure Ulcers
5.0%
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence
32.0%
Short-Stay Resident Measures
Measures for residents who stay 100 days or less (typically rehabilitation patients).
Pneumococcal Vaccine
48.4%
37% worse than avg
: 76.6%
Short-Stay Residents Who Received a New Antipsychotic Medication
0.0%
100% better than avg
: 1.3%
Influenza Vaccine
62.2%
21% worse than avg
: 78.8%
Penalties & Fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total Fines
$9K
avg: $66K
87% better than avg
Number of Fines
1
avg: 2.0
Compared to Average
Facility: $9K |
Avg: $66K
Penalty History
Showing all 1 penalties (Feb 2025 - Feb 2025)
Feb 20, 2025
Civil Money Penalty
$9K
Financial Trends
Historical financial and operational data for The Pines at Utica Center for Nursing & Rehabilitation based on CMS SNF Cost Reports.
Occupancy Rate
96.3%
↑ 2.4pp vs 2022
Net Income
-$1,628,377
↓ ~$2.5M vs 2022
Total Payroll
$8,875,805
↑ ~$535K vs 2022
Profit Margin
-9.0%
↓ 14.0pp vs 2022
Loading trend charts...
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