Memory Care of the Triad

Memory Care of the Triad is a 42-bed memory care center at 413 North Main Street, Kernersville, Forsyth County, North Carolina, 0.9 miles from downtown. the facility offers memory care services for special care residents. CMS Overall Rating is 4 out of 5 stars. Current occupancy is 42 residents (100 percent).

The facility does not accept Medicaid or Medicare.

The regulatory record spans eight years with serious deficiencies in resident safety, medication management, therapeutic diet compliance, facility maintenance, and fire safety. Over six years, Memory Care logged 55 deficiencies, averaging 9.2 annually, 77 percent worse than North Carolina’s 5.2-deficiency benchmark. A July 15, 2015, annual survey cited one deficiency in missing quarterly assessments for all special care unit residents. A July 21, 2015, construction survey cited eleven deficiencies in fire-resistant walls, egress hazards, floor covers, fire protection equipment, emergency switches, magnetic locking, door closure, oxygen storage, electrical wiring, exhaust fans, and wall penetrations.

A July 13, 2017, construction survey cited eight deficiencies in special locking arrangements, inspection reports, hand grips, ventilation, oxygen storage, fire protection, floor drains, and toilet seats. An August 25, 2017, follow-up construction survey cited five deficiencies in locking arrangements, hand grips, ventilation, oxygen storage, and fire protection. A November 7, 2017, follow-up construction survey cited one deficiency in fire protection in electrical ceiling penetrations. A May 16, 2018, annual survey cited six deficiencies: unlocked hazardous materials storage accessible to residents, unclean facility, missing tuberculosis testing, failure to notify physicians of critical conditions including high blood sugar and suicidal ideation without medication, and medication administration failures with 26 missed antipsychotic doses and 66 other missed doses.

A July 6, 2018, complaint investigation substantiated critical failures: inadequate supervision of three disoriented residents resulting in repeated falls with broken elbow, subdural hematoma, and broken wrist; medication administration errors including crushing non-crushable medications and improper dosing; inaccurate eMAR; and medication aide administering without required exam. An October 4, 2018, follow-up survey cited one deficiency in facility cleanliness. A January 25, 2019, complaint investigation substantiated roach infestation with dead and live roaches in kitchen and pantry, and cited special locking arrangement non-compliance. A July 31, 2019, construction survey cited seven deficiencies in emergency release switches, hand grips, ceiling panels, door latching, door hardware, gas lines, and exhaust fans.

A September 17, 2019, follow-up construction survey cited two deficiencies in hand grips and door latching. An October 7, 2021, annual survey cited five deficiencies in therapeutic diet menus for 11 residents, diet listing accuracy, insulin administration timing, staff training hours, and COVID-19 visitor screening. A July 6, 2023, annual survey cited two deficiencies in therapeutic diet service and eMAR documentation. No fines or license suspensions are records.

The facility’s 4-star CMS rating contradicts a 77 percent worse-than-average deficiency rate. The July 2018 substantiated complaint documenting three residents with repeated falls resulting in broken elbow, subdural hematoma, and broken wrist due to inadequate supervision represents critical patient safety failure. The May 2018 unlocked hazardous materials storage and failure to notify of suicidal threat without available medication constitute critical neglect.

Before placement, families must ask about the July 2018 falls and supervision protocols, medication management, and therapeutic diet menu compliance.

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Facility Direct Line (336) 993-4696 candicem@memorycareofthetriad.org