Wellington House

Overview of Wellington House

Wellington House is a 48-bed assisted living and memory care center at 850 Majestic Court, Gastonia, Gaston County, North Carolina, 2.0 miles from downtown. the facility offers assisted living, memory care, respite care, and secured living with 24-hour staffing. Amenities include housekeeping, transportation services, restaurant-style dining, library, entertainment room, and outdoor common area. CMS Overall Rating is 2 out of 5 stars.

Current occupancy is 39 residents from a 48-bed capacity (81 percent). The facility accepts Medicaid but not Medicare.

The regulatory record spans ten years of severe persistent deficiencies in resident safety, facility maintenance, fire safety, medication management, and infection control, punctuated by critical substantiated incidents of resident abuse and sexual assault. Over seven years, Wellington House logged 66 deficiencies, averaging 9.4 annually, 81 percent worse than North Carolina’s 5.2-deficiency benchmark. A September 24, 2015, construction survey cited twenty-one deficiencies spanning fire safety, sanitation, electrical systems, and ventilation. A November 24, 2015, annual survey cited four deficiencies in cleanliness, laboratory follow-up, and dietary management.

A December 10, 2015, follow-up survey cited thirteen deficiencies in maintenance, sanitation, and fire safety. An August 23, 2017, relicensure survey cited four deficiencies in fire detection and ventilation. A December 11, 2017, annual survey cited one deficiency in cardiology referral follow-up. A June 6, 2019, follow-up and complaint investigation substantiated alleged sexual assaults involving residents, citing two critical deficiencies: failure to respond immediately to alleged sexual assault by not sending resident to hospital until next day, and failure to immediately notify law enforcement.

A July 26, 2019, complaint investigation cited five deficiencies in emergency release switches, corridor obstruction, exposed electrical wiring, exit signage, and fire suppression documentation. An August 13, 2019, complaint follow-up construction survey cited five deficiencies in emergency release switches and staff training on evacuation. A September 30, 2019, follow-up construction survey cited one deficiency in staff training on magnetic locking system. An August 14, 2020, complaint investigation and COVID-19 survey cited five deficiencies in laboratory implementation, infection control with positive and negative residents sharing rooms, medication errors, inaccurate eMAR documentation, and failure to ensure freedom from neglect.

A February 4, 2022, complaint investigation cited one deficiency: failure to dress five residents in Special Care Unit timely, compromising dignity. A September 4, 2023, complaint investigation substantiated failure to provide supervision for resident with dementia who eloped and was found 4.2 miles away requiring hospitalization for low blood pressure and dehydration. A March 20, 2025, complaint investigation substantiated critical deficiencies: failure to protect residents from physical abuse by staff including hitting resident with shower head and hairbrush and throwing ice, and failure to complete Health Care Personnel Registry reports within 24 hours. Staff E and Staff F were suspended and later terminated.

Occupancy has remained high at 39-48 residents. No fines or license suspensions are recorded.

The facility’s 2-star CMS rating, deficiency rate 81 percent worse than state average, and pattern of substantiated critical incidents spanning sexual assault, physical abuse, resident elopement, and systemic neglect represent unacceptable risk. The June 2019 substantiated sexual assaults of residents and the March 2025 substantiated physical abuse by multiple staff members hitting residents with objects and throwing ice represent the most serious breaches of care and protection. The September 2023 elopement of resident with dementia resulting in hospitalization demonstrates failure in supervision. Persistent deficiencies in fire safety, emergency systems, medication management, infection control, and staff training spanning a decade indicate systemic failure to implement sustainable improvements.

Families should ask about the June 2019 sexual assault incidents, the March 2025 physical abuse incidents, the September 2023 elopement incident, and resident-to-resident abuse prevention.

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Facility Direct Line (704) 864-7739