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Maplewood Assisted Living
Nursing Home, Assisted Living, Independent Living & Memory Care · Westmoreland, NH
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Exterior of Maplewood Assisted Living facility. Bright and spacious common area with tables and chairs Exterior view of Maplewood Manor entrance and signage Bright and spacious common area with tables and chairs Inside view of a welcoming lobby area A cozy common area with seating and a TV. A cozy common area with comfortable seating and a TV Common area setup for activities with chairs Bright and spacious interior room with wooden floors Bright common area with comfortable seating and decor Common area with seating and a television Close-up of a floral centerpiece on a dining table

Maplewood Assisted Living

Nursing Home, Assisted Living, Independent Living & Memory Care · Westmoreland, NH
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
201 River Road, Westmoreland, NH 03467 View map Calculator: See prices in your area
Maplewood Assisted Living accepts Medicare, Medicaid, and private pay.
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Maplewood Assisted Living accepts Medicare, Medicaid, and private pay.

Overview of Maplewood Assisted Living

Maplewood Assisted Living is a 40-bed Supported Residential Care Facility at 201 River Road, Westmoreland, Cheshire County, New Hampshire. Administrated by Christine Gowen, RN, the facility is licensed (License Number 02670) with active status issued May 1, 2025, and expiring April 30, 2026. Maplewood Manor is a senior living facility offering assisted living and transitional care services.

Maplewood Assisted Living is a moderately sized community balancing personal attention with shared amenities and social activities. The facility offers 24-Hour Staffing and Transitional Care services. Assisted living services provided with focus on resident engagement and quality of life. Religious Services available for residents. Operating hours are Monday through Friday, 8am to 5pm.

The facility features amenities including Manicured Landscaping, Raised Community Gardens, Coffee Bar, Nail Salon, Full Hair Salon, Library, Game Room, and Spiritual Sanctuary. The community gardens offer opportunities for resident participation. Salon services available on-site. The facility provides spaces for resident activity and social engagement. Spiritual Sanctuary available for residents’ spiritual and religious needs.

Dining services include home-cooked meals prepared for residents. Meals are included in resident services. The facility emphasizes home-prepared food and personalized dining.

Maplewood Assisted Living is located in Westmoreland in Cheshire County. The facility serves seniors and older adults requiring assisted living and transitional care services. The community offers services and amenities designed for resident engagement and social connection. The smaller facility size supports personalized care.

Maplewood Assisted Living is suited for seniors requiring assisted living or transitional care services with on-site services in a smaller community setting with religious services.

Facility Direct Line (603) 399-7348
Facility Direct Line (603) 399-7348 admin@maplewoodlife.com

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.

Staffing hours breakdown

Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day — compared to state averages

Total nursing care / resident Info Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
5h 30m per day
Rank #10 / 65Nurse hours — State benchmarkedThis home is ranked 10th out of 65 homes in New Hampshire. Shows adjusted nurse hours per resident per day benchmarked to the New Hampshire average, with a ranking across 65 New Hampshire facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Rankings are based only on facilities in New Hampshire that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
vs avg
Staff typeHours / Day / Residentvs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 39m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 1h 2m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 2h 55m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours. 4h 12m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation. 4m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent. 23m per day

Capacity and availability

Avg. Length of Stay Info Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
937 days
Bed community size
40-bed community Rank #114 / 169Bed count — State benchmarkedThis home is ranked 114th out of 169 homes in New Hampshire. Shows this facility's certified or reported bed count compared to other New Hampshire facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Rankings are based only on facilities in New Hampshire that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
Years in operation
1 year in operation Rank #29 / 130Years in operation — State benchmarkedThis home is ranked 29th out of 130 homes in New Hampshire. Shows how long this facility has been in operation compared to other New Hampshire facilities. Longer operating histories may benefit residents, families, and staff.Rankings are based only on facilities in New Hampshire that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A newer community that may feature more recent facilities and programs.
Walk Score
Walk Score: 2 / 100 Rank #191 / 229Walk Score — State benchmarkedThis home is ranked 191st out of 229 homes in New Hampshire. Shows how walkable this facility's neighborhood is compared to the average Walk Score across New Hampshire facilities. Higher scores benefit residents, families, and staff.Rankings are based only on facilities in New Hampshire that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

Occupancy

Occupancy rate
65%
Rank #60 / 65Occupancy rate — State benchmarkedThis home is ranked 60th out of 65 homes in New Hampshire. Shows this facility's occupancy rate versus the New Hampshire average, with its Statewide rank out of 65. Higher occupancy signals strong local demand and financial stability.Rankings are based only on facilities in New Hampshire that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Lower than the New Hampshire average: 81.1%
Occupied beds
26 / 40
Average occupied beds in New Hampshire homes 80 beds

License Details

Facility TypeSupported Residential Care Facility
IssuanceMay 1, 2025
ExpirationApril 30, 2026 Expired
CountyCheshire
License Number02670

Ownership & Operating Entity

Maplewood Assisted Living is administered by Christine Gowen, RN.

Staffing & Medical

2 services
Nursing Services
24-Hour Staffing

Amenities & Lifestyle

Manicured Landscaping
Raised Community Gardens
Coffee Bar
Nail Salon
Full Hair Salon
Library
Game Room
Spiritual Sanctuary
Specific ProgramsTransitional Care
Religious Services
Touring HoursMonday-Friday: 8am-5pm

Contact Maplewood Assisted Living

Health Inspection History

Inspections since 2023
Total health inspections 3

State average N/A

Last Health inspection on Sep 2025

Total health citations
9 Rank #19 / 66Health citations — State benchmarkedThis home is ranked 19th out of 66 homes in New Hampshire. Shows this facility's total health deficiency citations benchmarked to the New Hampshire State average, with a ranking across all 66 NH facilities. Lower citation counts earn a better rank.Rankings are based only on facilities in New Hampshire that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

State average N/A

Citations per inspection
3 Rank #19 / 66Citations per inspection — State benchmarkedThis home is ranked 19th out of 66 homes in New Hampshire. Shows average deficiency citations per CMS inspection for this facility versus the New Hampshire mean across 66 facilities with citation data. Lower is better.Rankings are based only on facilities in New Hampshire that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

State average N/A

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

All 9 citations resulted from standard inspections.

Breakdown of citation severity (last 3 years)
Critical health citations
0
In line with State average

State average: N/A

Serious health citations
0
In line with State average

State average: N/A

0 critical citations State average: N/A
0 serious citations State average: N/A
9 moderate citations State average: N/A
0 minor citations State average: N/A
Citations history (last 3 years)
Administration moderate citation Sep 11, 2025
Corrected
Environmental moderate citation Sep 11, 2025
Corrected
Pharmacy moderate citation Sep 11, 2025
Corrected
Infection Control moderate citation Sep 26, 2024
Corrected

Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.

Staffing Data

Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.

Total staff 158
Employees 116
Contractors 42
Staff to resident ratio 1.53 : 1
0% compared with State average

State average ratio: 0 : 0

Avg staff/day 73
Average shift 8.3 hours
0% compared with State average

State average: 0 hours

Total staff hours (quarter) 55,548

Nursing staff breakdown

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse

Manages medical care and health needs.

RN Staff Info All 20 RN Staff are full-time employees. No contractors work on this role. 20
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.3 hours
Licensed Practical Nurse

Assists with medical care and medications.

LPN Staff Info 24 total: 9 full-time employees and 15 contractors. 24
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.5 hours
Certified Nursing Assistant

Helps with daily care and mobility.

CNA Staff Info 73 total: 53 full-time employees and 20 contractors. 73
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.8 hours

Contractor staffing

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.

Total hours from contractors

37.2%

20,653 contractor hours this quarter

Certified Nursing Assistant: 20 Licensed Practical Nurse: 15 Other Social Services Staff: 2 Qualified Social Worker: 2 Other Dietary Services Staff: 1 Occupational Therapy Aide: 1 Occupational Therapy Assistant: 1

Staff by category

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Certified Nursing Assistant53207329,25392100%8.8
Licensed Practical Nurse9152410,07492100%9.5
Registered Nurse200204,19092100%7.3
Other Dietary Services Staff6172,62492100%7.1
Clinical Nurse Specialist6062,0366874%6.1
Mental Health Service Worker5051,7596267%7.5
Respiratory Therapy Technician3036996874%7.3
Physical Therapy Assistant4046876874%6.5
Administrator2025826166%5.5
Dietitian1014846470%7.6
Medication Aide/Technician2024695560%7.8
Therapeutic Recreation Specialist1014285762%7.5
Respiratory Therapist1014105661%7.3
Nurse Practitioner1014055459%7.5
Speech Language Pathologist1013915358%7.4
RN Director of Nursing1013804448%8.6
Other Social Services Staff0223395459%5.6
Occupational Therapy Aide0112243538%6.4
Qualified Social Worker022911314%7
Occupational Therapy Assistant0112444%6
73 Certified Nursing Assistant
% of Days 100%
24 Licensed Practical Nurse
% of Days 100%
20 Registered Nurse
% of Days 100%
7 Other Dietary Services Staff
% of Days 100%
6 Clinical Nurse Specialist
% of Days 74%
5 Mental Health Service Worker
% of Days 67%
3 Respiratory Therapy Technician
% of Days 74%
4 Physical Therapy Assistant
% of Days 74%
2 Administrator
% of Days 66%
1 Dietitian
% of Days 70%
2 Medication Aide/Technician
% of Days 60%
1 Therapeutic Recreation Specialist
% of Days 62%
1 Respiratory Therapist
% of Days 61%
1 Nurse Practitioner
% of Days 59%
1 Speech Language Pathologist
% of Days 58%
1 RN Director of Nursing
% of Days 48%
2 Other Social Services Staff
% of Days 59%
1 Occupational Therapy Aide
% of Days 38%
2 Qualified Social Worker
% of Days 14%
1 Occupational Therapy Assistant
% of Days 4%
View All Staffing Data

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 13.5
19% worse than State average

State average: 11.4

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 25.3
9% worse than State average

State average: 23.2

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 26.5%
21% worse than State average

State average: 21.9%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 24.6%
21% worse than State average

State average: 20.3%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 24.7%
9% better than State average

State average: 27.1%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 4.9%
7% worse than State average

State average: 4.6%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 5.3%
17% worse than State average

State average: 4.5%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 0.3%
90% better than State average

State average: 2.5%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 6.2%
10% worse than State average

State average: 5.6%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 7.3%
11% better than State average

State average: 8.3%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 14.3%
18% better than State average

State average: 17.4%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 95.8%
In line with State average

State average: 96.0%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 99.1%
In line with State average

State average: 98.0%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 84.2%
In line with State average

State average: 83.8%

Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.

Breakdown by payment type

Medicare

33% of new residents, usually for short-term rehab.

Typical stay 3 - 4 months

Private pay

44% of new residents, often for short stays.

Typical stay 1 - 2 years

Medicaid

23% of new residents, often for long-term daily care.

Typical stay 8 years

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 103
Medicare
2
1.9% of residents
Medicaid
71
68.9% of residents
Private pay or other
30
29.1% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Family Member Group

Family members meet regularly to discuss policies, care quality, and activities

Active Family Council

Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Government
Operated by federal authorities.
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$16.2M
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$6.4M
Government Operated by federal authorities.
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$16.2M Rank #23 / 65Revenue — State benchmarkedThis home is ranked 23rd out of 65 homes in New Hampshire. Shows this facility's annual revenue compared to the New Hampshire average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Rankings are based only on facilities in New Hampshire that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$6.4M
Other income Info Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$2.0M
Payroll costs Info Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs. Rank #10 / 65Payroll — State benchmarkedThis home is ranked 10th out of 65 homes in New Hampshire. Shows total annual staff payroll benchmarked to the New Hampshire average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Rankings are based only on facilities in New Hampshire that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$12.2M 75.3% of net patient revenue Info Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay. Rank #5 / 65Payroll % — State benchmarkedThis home is ranked 5th out of 65 homes in New Hampshire. Shows payroll as a percentage of revenue versus the New Hampshire average. Well-run New Hampshire facilities typically land around 59–80% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Rankings are based only on facilities in New Hampshire that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs Info Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$10.4M
Total costs Info The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$22.6M
How we calculate these figures

This home is administered by Christine Gowen, RN.

This home is owned by County Of Cheshire

Certified by the Centers for Medicare & Medicaid Services authority — CMS Certification Number: 305054

Show certification details

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

New residents most often arrive under private pay (44% of admissions), and a typical private pay stay runs around 1 - 2 years.

Admissions
39 total

Coverage residents most often arrive under.

Medicare 33%
Private pay 44%
Medicaid 23%
Discharges
38 total

Coverage residents most often leave under.

Medicare 8%
Private pay 18%
Medicaid 74%

Admissions and discharges reflect care patterns over time — they are not used to rate this facility.

How we assess these insights

Places of interest near Maplewood Assisted Living

Address 0.4 miles from city center Info Estimated distance in miles from Westmoreland's city center to Maplewood Assisted Living's address, calculated via Google Maps.

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Frequently Asked Questions about Maplewood Assisted Living

Is Maplewood Assisted Living in a walkable area?

Maplewood Assisted Living has a walk score of 2. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the license number of Maplewood Assisted Living?

According to NH state health department records, Maplewood Assisted Living's license number is 02670.

When does Maplewood Assisted Living's license expire?

According to NH state health department records, Maplewood Assisted Living's license expires on April 30, 2026.

What is the occupancy rate at Maplewood Assisted Living?

Maplewood Assisted Living's occupancy is 65%.

Is Maplewood Assisted Living a government-operated facility?

Maplewood Assisted Living is a government-operated nursing facility in NH.

Who is the administrator of Maplewood Assisted Living?

Rn Christine Gowen is the administrator of Maplewood Assisted Living.

How many beds does Maplewood Assisted Living have?

Maplewood Assisted Living has 40 beds.

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