We arrange tours, appointments, and even moving support so you don’t have to
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Situated in West Memphis, Arkansas, The Springs of Avalon is an assisted living community with a mission to provide seniors with a second home where their well-being is essential. Their staff is committed to resident-centered care and ongoing quality improvement. Their goal is to ensure that seniors can lead healthy, joyful lives and partake in all the adventures that life has to offer.
Care is synonymous with respect, positivity, and meticulous attention in this community. The nursing team, top-tier staff, outstanding amenities, and specialized programs collectively form a framework where every resident’s health and happiness take center stage. At The Springs, loved ones can rest assured that senior family members are in capable and caring hands, enjoying a second home that values their quality of life.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 142nd out of 182 homes in Arkansas. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 11m per day | ▼ 54% State avg: 24m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 3m per day | ▲ 11% State avg: 57m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 20m per day | ▼ 15% State avg: 2h 44m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 5m per day | ▼ 11% State avg: 3h 29m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 5m per day | ▲ 150% State avg: 2m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 9m per day | ▼ 44% State avg: 16m per day · National avg: 29m per day |
Lower than the Arkansas average: 71.3%The Springs of Avalon is legally operated by West Memphis Operators LLC, and administrated by Laportia Knowlton.
In Arkansas, the Department of Human Services, Office of Long Term Care is authorized to conduct unannounced inspections and issue official quality of care reports for all senior living providers.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Arkansas state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | AR Average | vs. AR Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 46 | 21 | This facility has 119% more total deficiencies than a typical Arkansas nursing home (46 vs. AR avg 21).↑ 119% worse |
|
Deficiencies per year
Average deficiencies per year since 2022.
| 11.5 | 5.3 | This facility has 117% more deficiencies per year than a typical Arkansas nursing home (11.5 vs. AR avg 5.3).↑ 117% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The facility’s inspection record is mixed, with repeated deficiencies in food service, infection control, and resident supervision. The most recent inspection on February 27, 2025, cited six deficiencies including expired medications, poor food hygiene, and missing isolation signage. A substantiated complaint investigation on May 22, 2024, found failures in elopement risk care planning and supervision, indicating ongoing challenges in resident safety and dietary compliance.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsArkansas average 4.2
Last Health inspection on Feb 2025
Arkansas average 21.8
Arkansas average 5.32
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
20 of 24 citations resulted from standard inspections; 3 of 24 resulted from complaint investigations; and 1 of 24 came from combined inspections (standard and complaint).
100% better than Arkansas averageArkansas average: 0.4
100% better than Arkansas averageArkansas average: 0.2
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
5% worse than Arkansas average
8% worse than Arkansas average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hoursNo contractors work on this role.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.9 hoursNo contractors work on this role.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.2 hoursNo contractors work on this role.
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
195 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 42 | 0 | 42 | 12,497 | 92 | 100% | 7.2 |
| Licensed Practical Nurse | 14 | 0 | 14 | 5,140 | 92 | 100% | 8.9 |
| Nurse Aide in Training | 17 | 0 | 17 | 4,001 | 92 | 100% | 6.7 |
| Registered Nurse | 8 | 0 | 8 | 1,222 | 92 | 100% | 8.4 |
| RN Director of Nursing | 3 | 0 | 3 | 1,138 | 69 | 75% | 8 |
| Medication Aide/Technician | 4 | 0 | 4 | 898 | 71 | 77% | 8.2 |
| Other Dietary Services Staff | 2 | 0 | 2 | 658 | 84 | 91% | 7.5 |
| Respiratory Therapy Technician | 4 | 0 | 4 | 539 | 64 | 70% | 5.7 |
| Nurse Practitioner | 3 | 0 | 3 | 533 | 65 | 71% | 7.8 |
| Physical Therapy Assistant | 3 | 0 | 3 | 527 | 64 | 70% | 6.1 |
| Mental Health Service Worker | 1 | 0 | 1 | 517 | 62 | 67% | 8.3 |
| Administrator | 1 | 0 | 1 | 488 | 61 | 66% | 8 |
| Dietitian | 1 | 0 | 1 | 471 | 62 | 67% | 7.6 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 333 | 41 | 45% | 8.1 |
| Qualified Social Worker | 1 | 0 | 1 | 171 | 38 | 41% | 4.5 |
| Medical Director | 0 | 1 | 1 | 141 | 16 | 17% | 8.8 |
| Physical Therapy Aide | 1 | 0 | 1 | 30 | 7 | 8% | 4.3 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 29 | 6 | 7% | 4.8 |
| Occupational Therapy Aide | 0 | 1 | 1 | 25 | 12 | 13% | 2.1 |
| Speech Language Pathologist | 1 | 0 | 1 | 12 | 6 | 7% | 1.9 |
Includes penalties issued in 2025
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
50% lower than Arkansas averageArkansas average: $26K
32% fewer fines than Arkansas averageArkansas average: 1.5
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Arkansas averageArkansas average: 0.2
Penalties are imposed by CMS for violations of federal nursing home regulations.
1 penalty in the past 3 years
Aug 14, 2025 · $13K
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Aug 14, 2025Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
3.1
60% better than Arkansas averageArkansas average: 7.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
3.1
77% better than Arkansas averageArkansas average: 13.3
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
2.0%
83% better than Arkansas averageArkansas average: 11.5%
Percent of long-stay residents whose ability to move independently worsened
2.1%
84% better than Arkansas averageArkansas average: 13.4%
Percent of low risk long-stay residents who lose control of their bowels or bladder
5.2%
65% better than Arkansas averageArkansas average: 15.1%
Percent of long-stay residents experiencing one or more falls with major injury
4.9%
25% worse than Arkansas averageArkansas average: 3.9%
Percent of long-stay high risk residents with pressure ulcers
2.6%
46% better than Arkansas averageArkansas average: 4.7%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than Arkansas averageArkansas average: 1.3%
Percent of long-stay residents who lose too much weight
3.9%
22% better than Arkansas averageArkansas average: 5.0%
Percent of long-stay residents who have depressive symptoms
0.5%
71% better than Arkansas averageArkansas average: 1.5%
Percent of long-stay residents who received an antipsychotic medication
6.9%
34% better than Arkansas averageArkansas average: 10.5%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.2%
5% better than Arkansas averageArkansas average: 94.4%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.5%
In line with Arkansas averageArkansas average: 96.2%
Number of hospitalizations per 1,000 long-stay resident days.
0.62
69% better than Arkansas averageArkansas average: 1.97
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.80
17% better than Arkansas averageArkansas average: 2.18
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.0%
10% better than Arkansas averageArkansas average: 80.9%
Percent of short-stay residents who newly received an antipsychotic medication
1.8%
20% worse than Arkansas averageArkansas average: 1.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
90.0%
16% better than Arkansas averageArkansas average: 77.7%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
28.4%
13% worse than Arkansas averageArkansas average: 25.2%
Percentage of short-stay residents who had an outpatient emergency department visit.
21.3%
54% worse than Arkansas averageArkansas average: 13.8%
Percentage of SNF residents who experience falls with major injury during their stay.
2.1%
177% worse than Arkansas averageArkansas average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
61.9%
15% better than Arkansas averageArkansas average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
33.8%
33% worse than Arkansas averageArkansas average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
27% of new residents, usually for short-term rehab.
55% of new residents, often for short stays.
18% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
73Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for The Springs of Avalon based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #137 / 181Payroll — State benchmarkedThis home is ranked 137th out of 181 homes in Arkansas. Shows total annual staff payroll benchmarked to the Arkansas average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
1.1 miles from city center
Estimated distance in miles from West Memphis's city center to The Springs of Avalon's address, calculated via Google Maps.
— 8.53 miles to nearest hospital (St. Jude Patient Care Center)
Add your location
The Springs of Avalon is located in West Memphis, Arkansas.
Here are the financial assistance programs available to residents in Arkansas.
The information below is reported by the Arkansas Department of Human Services, Office of Long Term Care.
| The Springs of Broadway |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | West Memphis | 119 | 54.6% | -23% | 3.83 | +27% | -18% | $0 | 21 | 5.3 | - | 74 | 40 | Jack Smith | $8.4M | $4.2M | 50.2% | 45195 | ||||
| The Springs of Avalon |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | West Memphis (Hulbert) | 85 | 45.9% | -36% | 4.23 | +34% | -9% | $12.7k | 24 | 6.0 | - | 74 | 58 | Laportia Knowlton | $7.5M | $3.3M | 44.4% | 45217 |
The Springs of Avalon is in the Hulbert neighborhood of West Memphis.
The legal owner and operator of The Springs of Avalon is West Memphis Operators LLC.
The Springs of Avalon has a walk score of 58. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
The Springs of Avalon's occupancy is 46%.
LaPortia Knowlton is the administrator of The Springs of Avalon.
The Springs of Avalon has 85 beds.
(501) 835-7700 will put you in contact with the team at The Springs of Avalon.
Care Cost Calculator: See Prices in Your Area
Nursing Home Data Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
Thank you for your interest!
Our team will be in touch shortly to help with next steps.
