Occupancy rate
46%
In line with Arkansas averageMix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
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Nursing Home
The Springs of Avalon
Situated in West Memphis, Arkansas, The Springs of Avalon is an assisted living community with a mission to provide seniors with a second home where their well-being is essential. Their staff is committed to resident-centered care and ongoing quality improvement. Their goal is to ensure that seniors can lead healthy, joyful lives and partake in all the adventures that life has to offer.
Care is synonymous with respect, positivity, and meticulous attention in this community. The nursing team, top-tier staff, outstanding amenities, and specialized programs collectively form a framework where every resident’s health and happiness take center stage. At The Springs, loved ones can rest assured that senior family members are in capable and caring hands, enjoying a second home that values their quality of life.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
Nurse Aide
Nurse aide hours per resident per day.
Nurse aide hours per resident per day.
Total Nursing (Weekend)
Total number of nurse staff hours per resident per day on weekends.
Total number of nurse staff hours per resident per day on weekends.
Physical Therapist
Physical therapist staff hours per resident per day.
Physical therapist staff hours per resident per day.
RN (Weekend)
Registered nurse hours per resident per day on weekends.
Registered nurse hours per resident per day on weekends.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
85
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
45.9%
Residents per day (avg)
74
Occupancy rate
45.9%
Residents per day (avg)
74
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Flexible care needs
Breakdown by payment type
Medicare
27% of new residents, usually for short-term rehab.
Typical stay
24 days
Private pay
55% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
18% of new residents, often for long-term daily care.
Typical stay
1 - 2 years
Finances and operations
Privately-owned community
Home revenue
$7.5M
Profit
$492.0K
Privately-owned community
Home revenue
$7,524,582.00
Profit
$491,980.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$2.8M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$4.2M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$7.0M
85-bed community
A larger shared setting that may offer more common spaces and organized community services.
Walk Score: 58 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Occupancy
In line with Arkansas averageOccupied beds
39 / 85
Average residents
77 per day
License details
Facility type
Skilled Nursing Facility With Dual Certified Beds (medicaid / Medicare)
County:
Crittenden
Additional licensing details
Business type:
Limited Liability Corporation
Certification type:
XIX/XVIII
Ownership & operating entity
The Springs of Avalon is legally operated by West Memphis Operators LLC, and administrated by LaPortia Knowlton.
Type Of Units
Medicaid and Medicare
85 units
Total beds
85 units
Contact Information
Fax:
870-732-4490
Inspection History
In Arkansas, the Department of Human Services, Office of Long Term Care is authorized to conduct unannounced inspections and issue official quality of care reports for all senior living providers.
Show Inspection Reports
Health Inspection History
Inspections
Total health inspections
4
Arkansas average 4.2
Last Health inspection on Feb 2025
Total health citations
24
Arkansas average 21.8
Citations per inspection
6
Arkansas average 5.32
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
20 of 24 citations resulted from standard inspections; 3 of 24 resulted from complaint investigations; and 1 of 24 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Arkansas averageArkansas average: 0.4
Serious Health citations
0
0
100% better than Arkansas averageArkansas average: 0.2
0 critical citations
0 serious citations
24 moderate citations
0 minor citations
Citations history (last 3 years)
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Feb 27, 2025
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Feb 27, 2025
Corrected
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Feb 27, 2025
Issues related to food quality, meal service, and resident's nutritional needs.
Feb 27, 2025
Corrected
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Feb 27, 2025
Issues related to food quality, meal service, and resident's nutritional needs.
Feb 27, 2025
Corrected
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Feb 27, 2025
Issues related to food quality, meal service, and resident's nutritional needs.
Feb 27, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around West Memphis The information below is reported by the Arkansas Department of Human Services, Office of Long Term Care.
The Springs of Broadway
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
West Memphis
119
54.6%
-23%
3.83
-18%
0
21
0
74
40
Smith, Jack
$8,4M
$3,4M
40.5%
45195
The Springs of Avalon
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
West Memphis
155
45.9%
-36%
4.23
-9%
1
24
0
74
58
Knowlton, Laportia
$7,5M
$2,8M
37.5%
45217
Places of interest near The Springs of Avalon
1.1 miles from city center — 8.53 miles to nearest hospital (St. Jude Patient Care Center)
610 S Avalon St, West Memphis, AR 72301
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
110
Employees
102
Contractors
8
Staff to resident ratio
1.51:1
6% worse than Arkansas averageArkansas average ratio: 1.61:1
Avg staff/day
38
Average shift
7.9 hours
0% compared with Arkansas averageArkansas average: 8 hours
Total staff hours (quarter)
27,335
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
9
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.5 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
21
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.7 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
43
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
2.2%
601 contractor hours this quarter
Physical Therapy Assistant: 1
Physical Therapy Aide: 1
Respiratory Therapy Technician: 1
Speech Language Pathologist: 1
Occupational Therapy Aide: 1
Qualified Social Worker: 1
Medical Director: 1
Occupational Therapy Assistant: 1
Staff by category
| Certified Nursing Assistant | 43 | 0 | 43 | 13,386 | 91 | 100% | 8 |
| Licensed Practical Nurse | 21 | 0 | 21 | 5,532 | 91 | 100% | 8.7 |
| Registered Nurse | 9 | 0 | 9 | 1,450 | 87 | 96% | 8.5 |
| RN Director of Nursing | 3 | 0 | 3 | 1,383 | 69 | 76% | 7.7 |
| Nurse Aide in Training | 3 | 0 | 3 | 1,138 | 78 | 86% | 8.4 |
| Other Dietary Services Staff | 2 | 0 | 2 | 673 | 85 | 93% | 6.9 |
| Medication Aide/Technician | 2 | 0 | 2 | 574 | 57 | 63% | 8.5 |
| Mental Health Service Worker | 1 | 0 | 1 | 508 | 63 | 69% | 8.1 |
| Dietitian | 1 | 0 | 1 | 502 | 63 | 69% | 8 |
| Administrator | 1 | 0 | 1 | 480 | 60 | 66% | 8 |
| Nurse Practitioner | 7 | 0 | 7 | 459 | 58 | 64% | 7.9 |
| Respiratory Therapy Technician | 4 | 1 | 5 | 351 | 55 | 60% | 5.5 |
| Physical Therapy Assistant | 1 | 1 | 2 | 265 | 46 | 51% | 5.8 |
| Physical Therapy Aide | 1 | 1 | 2 | 218 | 27 | 30% | 8.1 |
| Speech Language Pathologist | 1 | 1 | 2 | 197 | 23 | 25% | 8.6 |
| Medical Director | 0 | 1 | 1 | 123 | 12 | 13% | 10.3 |
| Occupational Therapy Aide | 0 | 1 | 1 | 37 | 21 | 23% | 1.7 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 28 | 7 | 8% | 4 |
| Qualified Social Worker | 1 | 1 | 2 | 24 | 11 | 12% | 2.1 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 8 | 1 | 1% | 8 |
43 Certified Nursing Assistant
% of Days
100%
21 Licensed Practical Nurse
% of Days
100%
9 Registered Nurse
% of Days
96%
3 RN Director of Nursing
% of Days
76%
3 Nurse Aide in Training
% of Days
86%
2 Other Dietary Services Staff
% of Days
93%
2 Medication Aide/Technician
% of Days
63%
1 Mental Health Service Worker
% of Days
69%
1 Dietitian
% of Days
69%
1 Administrator
% of Days
66%
7 Nurse Practitioner
% of Days
64%
5 Respiratory Therapy Technician
% of Days
60%
2 Physical Therapy Assistant
% of Days
51%
2 Physical Therapy Aide
% of Days
30%
2 Speech Language Pathologist
% of Days
25%
1 Medical Director
% of Days
13%
1 Occupational Therapy Aide
% of Days
23%
1 Occupational Therapy Assistant
% of Days
8%
2 Qualified Social Worker
% of Days
12%
1 Clinical Nurse Specialist
% of Days
1%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
73 residents
Residents by payment source
Medicare
9 residents (12.3%)
Medicaid
59 residents (80.8%)
Private pay or other
5 residents (6.8%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
3.1
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
3.1
60% better than Arkansas averageArkansas average: 7.7
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
3.1
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
3.1
77% better than Arkansas averageArkansas average: 13.3
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
2.0%
Percent of long-stay residents whose need for help with daily activities has increased
2.0%
83% better than Arkansas averageArkansas average: 11.5%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
2.1%
Percent of long-stay residents whose ability to move independently worsened
2.1%
84% better than Arkansas averageArkansas average: 13.4%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
5.2%
Percent of low risk long-stay residents who lose control of their bowels or bladder
5.2%
65% better than Arkansas averageArkansas average: 15.1%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
4.9%
Percent of long-stay residents experiencing one or more falls with major injury
4.9%
25% worse than Arkansas averageArkansas average: 3.9%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
2.6%
Percent of long-stay high risk residents with pressure ulcers
2.6%
46% better than Arkansas averageArkansas average: 4.7%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.0%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than Arkansas averageArkansas average: 1.3%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
3.9%
Percent of long-stay residents who lose too much weight
3.9%
22% better than Arkansas averageArkansas average: 5.0%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.5%
Percent of long-stay residents who have depressive symptoms
0.5%
71% better than Arkansas averageArkansas average: 1.5%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
6.9%
Percent of long-stay residents who received an antipsychotic medication
6.9%
34% better than Arkansas averageArkansas average: 10.5%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.2%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.2%
5% better than Arkansas averageArkansas average: 94.4%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.5%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.5%
In line with Arkansas averageArkansas average: 96.2%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
0.62
Number of hospitalizations per 1,000 long-stay resident days.
0.62
69% better than Arkansas averageArkansas average: 1.97
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.80
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.80
17% better than Arkansas averageArkansas average: 2.18
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.0%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.0%
10% better than Arkansas averageArkansas average: 80.9%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.8%
Percent of short-stay residents who newly received an antipsychotic medication
1.8%
20% worse than Arkansas averageArkansas average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
90.0%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
90.0%
16% better than Arkansas averageArkansas average: 77.7%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
28.4%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
28.4%
13% worse than Arkansas averageArkansas average: 25.2%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
21.3%
Percentage of short-stay residents who had an outpatient emergency department visit.
21.3%
54% worse than Arkansas averageArkansas average: 13.8%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
2.1%
Percentage of SNF residents who experience falls with major injury during their stay.
2.1%
177% worse than Arkansas averageArkansas average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
61.9%
Percentage of residents at or above expected ability to care for themselves at discharge.
61.9%
15% better than Arkansas averageArkansas average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
33.8%
Rate of successful return to home or community from a skilled nursing facility.
33.8%
33% worse than Arkansas averageArkansas average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$13K
50% lower than Arkansas averageArkansas average: $26K
Number of fines
1
32% fewer fines than Arkansas averageArkansas average: 1.5
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Arkansas averageArkansas average: 0.2
Fines amount comparison
Fines amount comparison
This facility
$13K
Arkansas average
$26K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Aug 14, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Aug 14, 2025
$13K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for The Springs of Avalon based on CMS SNF Cost Reports.
Occupancy Rate
45.9%
↑ 0.7pp vs 2022
Net Income
$491,980
↓ ~$1.0M vs 2022
Total Payroll
$3,340,968
↑ ~$265K vs 2022
Profit Margin
6.5%
↓ 12.9pp vs 2022
Loading trend charts...
Guides for Better Senior Living
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The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
Financial Aid for Arkansas Seniors
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