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The Springs of Avalon
Nursing Home, Hospice Care, Memory Care, Palliative Care & Skilled Nursing · West Memphis, AR
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.

The Springs of Avalon

Nursing Home, Hospice Care, Memory Care, Palliative Care & Skilled Nursing · West Memphis, AR
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
610 S Avalon St, West Memphis, AR 72301 View map Calculator: See prices in your area
The Springs of Avalon accepts Medicare, Medicaid, and private pay.
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The Springs of Avalon accepts Medicare, Medicaid, and private pay.

Overview of The Springs of Avalon

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Located at 610 South Avalon Street in West Memphis, Arkansas, The Springs of Avalon is an 85-bed nursing home operated by West Memphis Operators LLC. The community is owned by Laportia Knowlton. Families can choose from Medicare, Medicaid, and private pay to cover skilled nursing care. The community currently serves 39 residents, who stay an average length of stay of about 128 days. This reflects the home’s role in providing both post-acute rehabilitation and ongoing long-term care.

Nurse staffing averages 4 hours and 14 minutes per resident daily. This includes 16 minutes from registered nurses, 2 hours and 17 minutes from nurse aides, and 50 minutes from licensed practical nurses or licensed vocational nurses. The staffing structure supports the hands-on delivery of nursing care throughout the community.

The community is on a street with a Walk Score of 58. This means the area offers a moderate mix of walkable errands and car-dependent trips. Visiting family members can reach some nearby amenities on foot, but most activities require driving.

State inspections have repeatedly focused on medication management, food safety and sanitation practices, environmental safety, and proper compliance with resident care protocols. These are important operational and clinical areas that families may want to discuss during a tour, especially how the community manages its daily operations and documentation.

The community has an occupancy rate of 46%, so there’s room for additional residents. Families considering The Springs of Avalon may want to schedule a tour to see the community, meet the staff, and discuss their loved one’s care needs and the admission process.

Facility Direct Line (501) 835-7700
Facility Direct Line (501) 835-7700
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Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
▼ 36.3% Below AR avg. ▼ 36.3% Below AR avg.AR average: 3.1Click the badge to see the full State ranking.Click here to see the full State ranking.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
▼ 30.8% Below AR avg. ▼ 30.8% Below AR avg.AR average: 2.9Click the badge to see the full State ranking.Click here to see the full State ranking.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
▼ 5.8% Below AR avg. ▼ 5.8% Below AR avg.AR average: 3.2Click the badge to see the full State ranking.Click here to see the full State ranking.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
▲ 9.3% Above AR avg. ▲ 9.3% Above AR avg.AR average: 3.7Click the badge to see the full State ranking.Click here to see the full State ranking.

Staffing hours Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day vs Arkansas averages

Rank #150 / 186Nurse hours — State benchmarkedThis home is ranked 150th out of 186 homes we track in Arkansas for nurse hours. Shows adjusted nurse hours per resident per day benchmarked to the Arkansas average, with a ranking across 186 Arkansas facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arkansas that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Total nursing care Info This home is ranked 150th out of 186 homes we track in Arkansas for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.

4h 12m

10% below state avg
Staff type
Hours / day / resident
vs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
24m
Avg State avg: 24m per day · National avg: 41m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
1h 7m
+18% State avg: 57m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
2h 41m
Avg State avg: 2h 44m per day · National avg: 2h 21m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
3h 44m
+7% State avg: 3h 29m per day · National avg: 3h 26m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
4m
+125% State avg: 2m per day · National avg: 4m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
14m
−12% State avg: 16m per day · National avg: 29m per day

1 of 6 metrics below state avg

Standout metric: Physical Therapist is +125% above Arkansas average

By The Numbers

Community insights.

Bed count Info A larger shared setting that may offer more common spaces and organized community services. 85 Rank #170 / 329Bed count — State benchmarkedThis home is ranked 170th out of 329 homes we track in Arkansas for bed count. Shows this facility's certified or reported bed count compared to other Arkansas facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arkansas that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Smaller home · May offer a more intimate, personalized care environment.

Walk Score Info Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities. Rank #60 / 394Walk Score — State benchmarkedThis home is ranked 60th out of 394 homes we track in Arkansas for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Arkansas facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arkansas that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
58 / 100
Residents per day (avg) Info The average number of residents living at this facility on a given day. CMS calculates this figure from the facility's Minimum Data Set (MDS) assessments and uses this value for other measures like Hours Per Resident Per Day (HPRD) and 5-Star Staffing rating.
82
Avg. Length of Stay Info Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
128 days

About this community

License Details

Facility TypeSkilled Nursing Facility With Dual Certified Beds (Medicaid / Medicare)
CountyCrittenden
Business TypeLimited Liability Corporation
Certification TypeMedicaid / Medicare

Ownership & Operating Entity

The Springs of Avalon is legally operated by West Memphis Operators LLC, and administered by Laportia Knowlton.

Type Of Units

Medicaid and Medicare
85 units
Total beds
85 units

Contact Information

Fax870-732-4490

Additional Policies & Features

Pets not allowed

Contact The Springs of Avalon

Inspection History

In Arkansas, the Department of Human Services, Office of Long Term Care is authorized to conduct unannounced inspections and issue official quality of care reports for all senior living providers.

Since 2022 · 4 years of data These figures come from state-published and/or federal inspection records. The period covered can vary depending on document availability. 46 deficiencies 4 inspections

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Arkansas state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2022 vs. Arkansas state average
Overall vs. AR average 2 Worse Metrics worse than Arkansas average:
• Total deficiencies (53% above)
• Deficiencies per inspection (61% above) 0 Better No metrics in this bucket.

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityAR Averagevs. AR Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 4630 This facility has 53% more total deficiencies than a typical Arkansas nursing home (46 vs. AR avg 30).↑ 53% worse
Deficiencies per inspection Info Average deficiencies per inspection. 11.57.15 This facility has 61% more deficiencies per inspection than a typical Arkansas nursing home (11.5 vs. AR avg 7.15).↑ 61% worse

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityAR Averagevs. AR Avg
Total inspections Info Combined count of all inspections conducted at this facility. 44 This facility has total inspections in line with the Arkansas average (4 vs. AR avg 4).— At avg

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

Long-stay resident measures
Significantly above average Arkansas avg: 4.2 Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 0.62
69% better than Arkansas average

Arkansas average: 1.97

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 1.80
17% better than Arkansas average

Arkansas average: 2.18

Short-stay resident measures
Significantly below average Arkansas avg: 2.7 Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 28.4%
13% worse than Arkansas average

Arkansas average: 25.2%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 21.3%
54% worse than Arkansas average

Arkansas average: 13.8%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 2.1%
177% worse than Arkansas average

Arkansas average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 61.9%
15% better than Arkansas average

Arkansas average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 33.8%
33% worse than Arkansas average

Arkansas average: 50.6%

Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.

Breakdown by payment type

Medicare

27% of new residents, usually for short-term rehab.

Typical stay 24 days

Private pay

55% of new residents, often for short stays.

Typical stay 1 - 2 months

Medicaid

18% of new residents, often for long-term daily care.

Typical stay 1 - 2 years

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

For-profit
Operated by a single business entity.
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$7.5M
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
$491.9K
For-profit Operated by a single business entity.
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$7.5M Rank #120 / 177Net patient revenue — State benchmarkedThis home is ranked 120th out of 177 homes we track in Arkansas. Shows this facility's net patient revenue compared to the Arkansas average, among facilities reporting a recent fiscal year. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arkansas that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
$491.9K
Other income Info Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$65
Payroll costs Info Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs. Rank #128 / 177Payroll costs — State benchmarkedThis home is ranked 128th out of 177 homes we track in Arkansas. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the Arkansas average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arkansas that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
$3.1M 41.8% of net patient revenue Info Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay. Rank #120 / 177Payroll % of net patient revenue — State benchmarkedThis home is ranked 120th out of 177 homes we track in Arkansas. Shows payroll as a percentage of net patient revenue versus the Arkansas average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arkansas that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Other operating costs Info Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$3.9M
Total costs Info The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$7.0M
How we calculate these figures

This home is administered by Laportia Knowlton.

This home is owned by Laportia Knowlton

Certified by the Centers for Medicare & Medicaid Services authority — CMS Certification Number: 45217

Show certification details

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Most new residents arrive under private pay (55% of admissions), and a typical private pay stay runs around 1 - 2 months.

Admissions
198 total

Coverage residents most often arrive under.

Medicare 27%
Private pay 55%
Medicaid 18%
Discharges
203 total

Coverage residents most often leave under.

Medicare 17%
Private pay 54%
Medicaid 29%

Admissions and discharges reflect care patterns over time — they are not used to rate this facility.

How we assess these insights

Places of interest near The Springs of Avalon

Address 1.1 miles from city center Info Estimated distance in miles from West Memphis's city center to The Springs of Avalon's address, calculated via Google Maps.

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Financial Assistance for
Nursing Home in Arkansas

The Springs of Avalon is located in West Memphis, Arkansas.
Here are the financial assistance programs available to residents in Arkansas.

Get Financial aid guidance

ARChoices

Arkansas Medicaid ARChoices

Age 65+ or 21+ with disability
General Arkansas resident, Medicaid- eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
AR

Rural focus; possible waitlists.

Benefits
Personal care (5-7 hours/day) Meals ($7/meal) Respite care (240 hours/year) Adult day services ($60/day)

Choices in Living Resource Center

Arkansas Choices in Living

Age 60+
General Arkansas resident.
Income Limits No strict limit; prioritizes low-income.
Asset Limits Not applicable.
AR

Limited direct funding; mostly referral-based.

Benefits
Care coordination Limited respite (up to 5 days/year) Transportation assistance (~5 trips/month)

Living Choices Assisted Living Waiver

Arkansas Medicaid Living Choices Assisted Living Waiver

Age 65+
General Arkansas resident, requires nursing home-level care, lives in a Level II assisted living facility.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple); spousal rules apply.
AR

Limited provider network; excludes Level I facilities (no nursing services).

Benefits
Personal care (~5 hours/day) Medication management Nursing Activities Transportation

Program of All-Inclusive Care for the Elderly (PACE)

Arkansas Medicaid PACE

Age 55+
General Arkansas resident, nursing home-level care, safe with PACE support.
Income Limits (2025) ~$2,829/month 300% FBR
Asset Limits $2,000 (individual), $3,000 (couple).
AR

Limited geographic availability.

Benefits
Primary/preventive care Personal care (5-7 hours/day) Meals Transportation Therapy

Arkansas State Plan Personal Care

Arkansas Medicaid Personal Care Program

Age —
General Any age, Arkansas resident, needs ADL/IADL help, Medicaid-eligible.
Income Limits (2025) ~$1,004/month individual
Asset Limits $9,660 (individual), $14,470 (couple).
AR

No nursing home-level care requirement.

Benefits
Personal care (~4-6 hours/day) Homemaker services (e.g., meal prep)

Frequently Asked Questions about The Springs of Avalon

What neighborhood is The Springs of Avalon in?

The Springs of Avalon is in the Hulbert neighborhood of West Memphis.

Who is the owner of The Springs of Avalon?

The Springs of Avalon is legally operated by West Memphis Operators LLC, and administered by LaPortia Knowlton.

Is The Springs of Avalon in a walkable area?

The Springs of Avalon has a walk score of 58. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the occupancy rate at The Springs of Avalon?

The Springs of Avalon's occupancy is 45.9%.

Are pets allowed at The Springs of Avalon?

No, The Springs of Avalon has a no-pet policy.

Does The Springs of Avalon operate as a for-profit or non-profit?

The Springs of Avalon is registered as a for-profit in AR.

Who is the administrator of The Springs of Avalon?

LaPortia Knowlton is the administrator of The Springs of Avalon.

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