Hospice of the West
Hospice Care · Phoenix, AZ
Hospice of the West
Hospice Care · Phoenix, AZ
Overview of Hospice of the West
Hospice of the West, located in Phoenix, Arizona, is dedicated to enhancing the quality of life for patients and their families during their most challenging moments. With a highly trained team of healthcare professionals, including physicians, nurses, social workers, and volunteers, they offer a holistic approach that caters to each individual’s physical, emotional, and spiritual needs. Beyond the clinical aspect, Hospice of the West fosters open and honest conversations with patients, addressing profound questions. This commitment to personalized care ensures that patients receive physical comfort and emotional and psychological support. Regardless of a patient’s financial situation, Hospice of the West stands as an unwavering source of solace, providing exceptional end-of-life care that enhances the quality of life and extends the length of time patients can enjoy it.
Their commitment extends to providing a comprehensive suite of services free of charge for patients with hospice diagnoses, ensuring they receive the best possible care. This includes covering all medications, medical supplies, and equipment related to the hospice diagnosis, respite care options, 24/7 emergency on-call services, and an impressive 13 months of bereavement support for family members. Importantly, Hospice of the West works with Medicare, Medicaid, and private insurers to ensure financial concerns don’t hinder access to their vital services. Their dedication to equitable care ensures that no one is denied their benefits based on many factors, focusing solely on delivering compassionate care to those in need during their most vulnerable moments.
15 years in operation
A community with a solid operating history and experience delivering ongoing care.
Walk Score: 41 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
About this community
Awards2022 Hospice CAHPS Honor
Facility TypeHospice Service Agency
StatusActive
IssuanceJuly 20, 2010
ExpirationNovember 30, 2025
License NumberHSPC10568
CMS Certification Number31592
QualificationHealth Care
Accreditations2022 Hospice CAHPS Honor
Hospice of the West is legally operated by Hospice Of The West, LLC, and administrated by Stacy Randall.
Specific ProgramsPatients & Families, What We Do, Our Difference, Service Area, Resources for Your Family, Grief Resources, Frequent Questions, Get Care Now, Healthcare Professionals, Admission Criteria, Diagnosis Guidelines, Clinical Reference Scales, Caring for Your Patients, Nursing & Assisted Living Facilities, Hospice of the West's Services, Provider FAQ, Specialty Programs, Volunteers & Donors, Make A Donation, Welcome, Experience, Service Standards
Volunteer ProgramsYes
Inspection History
In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.
Since 2024 · 2 years of data
1 deficiency
1 complaint
1 inspection
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Arizona state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2024 vs. Arizona state average
Overall vs. AZ average
0 Worse
No metrics in this bucket.
6 Better
Metrics better than Arizona average:
• Total deficiencies (89% below)
• Deficiencies per year (89% below)
• Deficiencies per inspection (44% below)
• Total inspections (80% below)
• Total complaints (83% below)
• Complaints per year (83% below)
• Total deficiencies (89% below)
• Deficiencies per year (89% below)
• Deficiencies per inspection (44% below)
• Total inspections (80% below)
• Total complaints (83% below)
• Complaints per year (83% below)
Latest Inspection
August 19, 2024
Complaint
18 deficiencies
Deficiencies
Deficiencies are formal regulatory issues recorded during state inspections.
| Metric | This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 1 | 9 | This facility has 89% fewer total deficiencies than a typical Arizona assisted living residence (1 vs. AZ avg 9).↓ 89% better |
|
Deficiencies per year
Average deficiencies per year since 2024.
| 0.5 | 4.5 | This facility has 89% fewer deficiencies per year than a typical Arizona assisted living residence (0.5 vs. AZ avg 4.5).↓ 89% better |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 1 | 1.8 | This facility has 44% fewer deficiencies per inspection than a typical Arizona assisted living residence (1 vs. AZ avg 1.8).↓ 44% better |
Inspections
State inspections evaluate whether the facility meets health and safety standards.
| Metric | This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 1 | 5 | This facility has 80% fewer total inspections than a typical Arizona assisted living residence (1 vs. AZ avg 5).↓ 80% better |
Complaints & Investigations
Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.
| Metric | This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 1 | 6 | This facility has 83% fewer total complaints than a typical Arizona assisted living residence (1 vs. AZ avg 6).↓ 83% better |
|
Complaints per year
Average complaints per year since 2024.
| 0.5 | 3 | This facility has 83% fewer complaints per year than a typical Arizona assisted living residence (0.5 vs. AZ avg 3).↓ 83% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on August 20, 2024, identified deficiencies related to administration, quality management, patient rights, hospice services, and infection control. Earlier inspections were not detailed in the available reports, so broader patterns are unclear. The main issues involved failures in governing authority oversight, medication management, quality improvement documentation, protection against patient retaliation, personnel assignments, and infection control program implementation. No fines, immediate jeopardy findings, or license actions were listed in the available reports. Complaint investigations were substantiated in this case, and there is no clear trend due to limited historical data.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection Reports
Financial Assistance for
Hospice Care in Arizona
Hospice of the West is located in Phoenix, Arizona.
Here are the financial assistance programs available to residents in Arizona.
Places of interest near Hospice of the West
16.2 miles from city center
Estimated distance in miles from Phoenix's city center to Hospice of the West's address, calculated via Google Maps.
— 2.03 miles to nearest hospital (Nina Patel-Hinkle, DO)
Calculate Travel Distance to Hospice of the West
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The information below is reported by the Arizona Department of Health Services, Bureau of Long Term Care Licensing.
Filter by care type
| Hospice of the West |
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Phoenix (Deer Valley) | - | No | 41 | - | 15 | - | Stacy Randall | 1 | 1 | 1 | 1.0 |
| AZ Hospice Care |
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Phoenix (North Mountain Village) | - | No | 22 | - | - | - | - | - | - | - | - |
| Bliss Hospice LLC |
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Phoenix (Deer Valley) | - | No | 39 | - | 4 | - | Chris Pfund | 1 | - | - | 0.0 |
| Comprehensive Hospice and Palliative Care |
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Phoenix (Camelback East Village) | - | No | 80 | - | - | - | - | - | - | - | - |
| Faith Hospice |
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Phoenix (Phoenix Gateway) | - | No | 35 | - | 19 | A+ | Leslie Cooper | 1 | 1 | 1 | 1.0 |
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Frequently Asked Questions about Hospice of the West
What neighborhood is Hospice of the West in?
Hospice of the West is in the Deer Valley neighborhood of Phoenix.
Is Hospice of the West in a walkable area?
Hospice of the West has a walk score of 41. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
What is the license number of Hospice of the West?
According to AZ state health department records, Hospice of the West's license number is HSPC10568.
When does Hospice of the West's license expire?
According to AZ state health department records, Hospice of the West's license expires on November 30, 2025.
Who is the administrator of Hospice of the West?
Stacy Randall is the administrator of Hospice of the West.
Are there photos of Hospice of the West?
Yes — there are 3 photos of Hospice of the West in the photo gallery on this page.
What is the phone number of Hospice of the West?
(602) 343-6422 will put you in contact with the team at Hospice of the West.
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