Hospice of the West
Nursing Home, Hospice Care & Palliative Care · Phoenix, AZ
Hospice of the West
Nursing Home, Hospice Care & Palliative Care · Phoenix, AZ
Hospice of the West, located in Phoenix, Arizona, is dedicated to enhancing the quality of life for patients and their families during their most challenging moments. With a highly trained team of healthcare professionals, including physicians, nurses, social workers, and volunteers, they offer a holistic approach that caters to each individual’s physical, emotional, and spiritual needs. Beyond the clinical aspect, Hospice of the West fosters open and honest conversations with patients, addressing profound questions. This commitment to personalized care ensures that patients receive physical comfort and emotional and psychological support. Regardless of a patient’s financial situation, Hospice of the West stands as an unwavering source of solace, providing exceptional end-of-life care that enhances the quality of life and extends the length of time patients can enjoy it.
Their commitment extends to providing a comprehensive suite of services free of charge for patients with hospice diagnoses, ensuring they receive the best possible care. This includes covering all medications, medical supplies, and equipment related to the hospice diagnosis, respite care options, 24/7 emergency on-call services, and an impressive 13 months of bereavement support for family members. Importantly, Hospice of the West works with Medicare, Medicaid, and private insurers to ensure financial concerns don’t hinder access to their vital services. Their dedication to equitable care ensures that no one is denied their benefits based on many factors, focusing solely on delivering compassionate care to those in need during their most vulnerable moments.
15 years in operation
A community with a solid operating history and experience delivering ongoing care.
Walk Score: 41 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
About this community
2022 Hospice CAHPS Honor
Facility TypeHospice Service Agency
StatusActive
IssuanceJuly 20, 2010
ExpirationNovember 30, 2026
License NumberHSPC10568
CMS Certification Number31592
QualificationHealth Care
Hospice of the West is legally operated by Hospice Of The West, LLC, and administered by Stacy Randall.
OwnerHOSPICE OF THE WEST, LLC
Volunteer Program
Inspection History
In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.
Inspection score unavailable
Not enough inspection history to generate a score.
Average score for Arizona assisted living residences: B- 82/100
Inspection Scorecard
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Arizona state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Overall vs. AZ average
1 Worse
Metrics worse than Arizona average:
• Enforcement actions (11% above) 2 Better Metrics better than Arizona average:
• Total inspections (80% below)
• Total complaints (83% below)
• Enforcement actions (11% above) 2 Better Metrics better than Arizona average:
• Total inspections (80% below)
• Total complaints (83% below)
Latest Inspection
August 19, 2024
Complaint
18 deficiencies
Deficiencies
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Enforcement actions
Formal penalties or interventions imposed by Arizona regulators — directed plans of correction, civil monetary penalties, denial of payment, or appointment of temporary management.
| 1 | 0.9 | This facility has 11% more enforcement actions than a typical Arizona assisted living residence (1 vs. AZ avg 0.9).↑ 11% worse |
Inspections
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 1 | 5 | This facility has 80% fewer total inspections than a typical Arizona assisted living residence (1 vs. AZ avg 5).↓ 80% better |
Complaints & Investigations
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 1 | 6 | This facility has 83% fewer total complaints than a typical Arizona assisted living residence (1 vs. AZ avg 6).↓ 83% better Rank #174 / 500 Total complaints — State benchmarked This home is ranked 174th out of 500 homes in Arizona. Shows this facility's complaint-related visits compared to the Arizona average among 500 comparable communities in the ranking pool. Rankings are based only on facilities in Arizona that report data for that category. Facilities without available data are excluded from the ranking. |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- August 20, 2024 complaint survey found multiple deficiencies including medication management, quality improvement failures, patient retaliation, improper personnel assignments, and lack of infection control program.
- The facility was authorized to continue outpatient hospice services despite these deficiencies, indicating no immediate jeopardy or license suspension.
- Deficiencies focused on administration, patient rights, and infection control, showing systemic issues in governance and service oversight.
Places of interest near Hospice of the West
21410 N 19Th Ave, Phoenix, AZ 85027
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Financial Assistance for
Hospice Care in Arizona
Hospice of the West is located in Phoenix, Arizona.
Here are the financial assistance programs available to residents in Arizona.
Frequently Asked Questions about Hospice of the West
What neighborhood is Hospice of the West in?
Hospice of the West is in the Deer Valley neighborhood of Phoenix.
Is Hospice of the West in a walkable area?
Hospice of the West has a walk score of 41. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
What is the license number of Hospice of the West?
According to AZ state health department records, Hospice of the West's license number is HSPC10568.
When does Hospice of the West's license expire?
According to AZ state health department records, Hospice of the West's license expires on November 30, 2026.
Who is the administrator of Hospice of the West?
Stacy Randall is the administrator of Hospice of the West.
What is the address of Hospice of the West?
Hospice of the West is located at 21410 N 19Th Ave, Phoenix, AZ 85027.
What is the phone number of Hospice of the West?
(602) 343-6422 will put you in contact with the team at Hospice of the West.
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